--- title: "GoTo Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoTo Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoTo Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/goto-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) / GoTo Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/2766-GoTo-Connect/) Reviews [Alternatives](https://www.softwareadvice.com/product/2766-GoTo-Connect/alternatives/) # GoTo Connect User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 671 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 428 reviews (64%) - 4 stars: 179 reviews (27%) - 3 stars: 39 reviews (6%) - 2 stars: 11 reviews (2%) - 1 star: 14 reviews (2%) ### Most mentioned pros - Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. - Offers the essential functions we need in our business context and also provides exciting features we haven't used before. - Currently, one of the best features of Goto Connect is the new AI feature. ### Most mentioned cons - We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. - GoTo Connect should rename itself “GoTo Disconnect” because that’s all you’ll get — disconnected phones, disconnected support, and disconnected ethics. - The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. ## GoTo Connect customer reviews Showing reviews 1-25 of 671 (page 1). ### Perfect Product for All-in-out - Overall rating: 4/5 - Reviewer: Rahul P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's one of the least buggy software out there when it comes to video and audio conferencing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control. #### Cons The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can #### Reasons for choosing GoTo Connect It was a cheaper option #### Reasons for switching to GoTo Connect There were a lot of constraints with the business account --- ### Great Company to work with. - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general. They met all of our needs and surpassed them with flying colors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us. #### Cons None that I can say because they are amazing. #### Reasons for choosing GoTo Connect They had the best bid but more so they were miles over any of the competition. They allowed us to not only meet the needs and goals but surpass them in the winning bid. #### Reasons for switching to GoTo Connect Mitel was in the process of leaving the voip business and were forcing end users o move to ring central and or another option. --- ### Jive Review - Overall rating: 5/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Jive is a great product for voice, messaging, and fax. #### Cons No complaints about Jive product, great software! --- ### Cost effective reliable VOIP choice - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost effective and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client. #### Cons missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options #### Reasons for choosing GoTo Connect Cost and and ease of implementation for a small team. #### Reasons for switching to GoTo Connect Product was acquired by the go to connect company and we got migrated. --- ### Reliable VoIP Phone System - Overall rating: 5/5 - Reviewer: Alex N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Excellent. Started with a online demo, was then offered physical devices and the chance to setup and use the system before making a commitment. Once we signed up the implementation team was very thorough and clear with what they required from us and when. All mile stones where hit at (or before) the estimated time. The switch over and porting went smoothly and the switch over happened without fuss, which was huge for us as the last time we made a change to our phone system it involved me and another IT employee staying at work until after midnight attempting to get things running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls. #### Cons The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require. #### Reasons for choosing GoTo Connect GoTo Connect ended up being the cheaper product to purchase and the completion did not seem to offer anything to make up the price difference. #### Reasons for switching to GoTo Connect GoTo offered us a superior product at a great price. Our previous phone system was feature poor and due to be discontinued any day so we need to switch, since we have been using GoTo for other communication related services it made sense. --- ### Better options on the market - Overall rating: 2/5 - Reviewer: Daniel T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support #### Cons Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams #### Reasons for choosing GoTo Connect Does everthing that Goto meeting does with additional features --- ### Excellent VOIP Service! - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down. #### Cons I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints. #### Reasons for choosing GoTo Connect Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening. #### Reasons for switching to GoTo Connect Our company split-off from a larger corporate entity, so we had to get our own telecom plan. --- ### Ok, But Not Great - Overall rating: 3/5 - Reviewer: Rob M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It hasn't been horrible, but it hasn't been great either. When my contract expires in a few months I'll be looking to move to a new product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This was our first cloud-based phone system, having migrated from on-prem Wave. It's convenient to be able to manage it from anywhere. #### Cons Call quality is often lousy. Rarely does a week go by that my users aren't complaining to me about dropped calls or calls that are cutting out or static-y. #### Reasons for choosing GoTo Connect The MSP we were partnered with recommended them. #### Reasons for switching to GoTo Connect Cloud based and cloud managed phone systems are the way to go. --- ### Buggy software with horrible support - Overall rating: 1/5 - Reviewer: Travis S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Jive has been horrible. I wouldn't recommend this company to my worst enemies. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive #### Cons Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause. #### Reasons for switching to GoTo Connect We were having issues with Dialpad, but after using Jive Dialpad seems like the best piece of software ever written. --- ### Jive is a great price with all features needed - Overall rating: 5/5 - Reviewer: Ezra S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we've now been able to do tonnes of calls, outgoing and incoming since we went with jive. It helps grow our business. Access is available on the phone, computer or any other device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan. #### Cons Jive seems to be great so far, cant complain #### Reasons for choosing GoTo Connect Cost price of jive was leading factor. #### Reasons for switching to GoTo Connect Jive was cheaper in bulk and has more features --- ### Team Connection (2025) Solution - Overall rating: 5/5 - Reviewer: Jesse D. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple IT tool but mega performance under one roof. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing. #### Cons Nothing to complain,it complies all it was purposed for. --- ### Easy remote access tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GoTo Connect is a cost effective easy to manage tool that has helped us remotely support our users with ease. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros All-in-one communication solution: GoToConnect combines voice, video, and chat capabilities in a single platform. This can help to streamline communication and make it easier for users to access all communication channels from one place.Ease of use: GoToConnect is designed to be user-friendly, with an intuitive interface that makes it easy for users to set up and manage their communication channels. This can help to reduce the learning curve and minimize the need for technical expertise.Scalability: GoToConnect can scale up or down as per business needs, making it a suitable solution for small, medium and large organizations. This can help businesses to grow without worrying about outgrowing their communication solution.Integration: GoToConnect integrates with a range of popular business tools, including CRMs, helpdesk systems, and productivity software. This can help to streamline workflows and improve efficiency.Mobility: GoToConnect is accessible from anywhere with an internet connection, making it ideal for remote work or for businesses with employees who are frequently on-the-go.Cost-effective: GoToConnect offers a range of pricing plans to suit different business needs and budgets. The platform also has no hidden fees, allowing businesses to budget for communication costs more effectively. #### Cons Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If the internet connection is unstable or slow, the quality of voice and video calls can suffer.Limited customization: While GoToConnect is highly functional, it may not be as customizable as some other solutions on the market. This could be an issue for businesses with highly specific requirements or for businesses that want to integrate with specialized software.Limited analytics: GoToConnect does not provide in-depth analytics and reporting features. This can make it difficult for businesses to track call quality, user activity, and other key performance metrics.Training and adoption: GoToConnect may require some training for users to fully understand how to use all of its features. This can be a challenge for businesses with employees who are not tech-savvy or resistant to change.High-volume usage: GoToConnect may not be the best fit for businesses that have high-volume communication needs, such as call centers or large customer support teams. The platform may not have the necessary scalability or functionality to handle high-volume usage. --- ### Manage Communications Better - Overall rating: 4/5 - Reviewer: Michael R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered GoTo Connect is good and it works without breaking the bank. I would tell someone else starting a business that they should look at Connect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth. #### Cons Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry. --- ### GoTo Connect is a great cloud PBX! - Overall rating: 5/5 - Reviewer: Donny H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered So far it has been a positive experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use out of the box was great and made a smooth transition from our previous products. #### Cons The interface can be confusing at times and it can be difficult to navigate #### Reasons for switching to GoTo Connect Price --- ### Great Software in the Making - Overall rating: 5/5 - Reviewer: Amber T. - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great. The company seems to be on top of things and they're definitely innovating and taking all the right steps to become one of the leading (well, they already are) communications services available! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user-friendly and easy to navigate. Calls are clear (as long as you have enough bandwidth to ensure the packets are getting to their destination properly) and it has various options for being able to log in and use your ext/line (ie. web, mobile, VOIP). Customer service is very good. That's honestly one of the reasons I rated it so high. If there's ever an issue their support staff is knowledgeable and pleasant to work with. I've never had to wait more than 3-5 minutes for my call to be answered. If the issue is out of their experience, they move it up to another tier until it gets resolved. They follow up until everything is completely taken care of. #### Cons The mobile app is still finicky at times. Quality has improved a lot over the past several months (and years) and it cuts out the call randomly, but it's not near as bad as it was. Jive also doesn't have a super comprehensive reporting system. Don't get me wrong, it has good reports that are easy to view, but we are needing some more details for our call-tracking and it's difficult to decipher and re-build what reports we have access to in order to get what we need. We have to ask for a separately-emailed list from one our contacts which I feel could get annoying for the agent to have to continue to do that each time we need one. Not very basic issues, but still some things I would like to see. They continue to improve though and take your feedback seriously so I can see them improving some of these functions in the near future. --- ### You get what you pay for. - Overall rating: 3/5 - Reviewer: michelle H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found that I was very stressed using Goto Connect and wasn't able to use most of the features that were provided as they were not conducive for the lay person to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I think that the cost was the best part of this software, but as many say, you get what you pay for. #### Cons I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time recommending it to others to use. --- ### The best business decision I ever made - Overall rating: 5/5 - Reviewer: Ann H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The one thing I don't have to worry about in my office is the phone service. The phones are there and the call flow helps my business run smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is. #### Cons Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though. --- ### Horrible - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Horrible! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Call quality has gotten poor over the last couple months. Nothing good to say. #### Cons I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them. --- ### Chief Clerk - Overall rating: 5/5 - Reviewer: Matthewq H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are managing individual productivity better with the monitoring capabilities Jive offers and the reassurance and reliability of record keeping and management of incoming and outgoing calls has been a terrific safety net with customers. Customer service/tech support is perhaps the absolute best feature of the service. The technicians are outstanding, knowledgeable, friendly and professional and always aware of the pressure on our end to resolve issues quickly and effectively. And the follow up is truly exceptional, I have never, ever experienced this level of support from any company. In this regard the company is truly outstanding. I recommend Jive to my business colleagues and wholeheartedly endorse the service and software. To say it makes my job responsibilities more effective and more pleasant would be a gross understatement. I would give Jive my highest recommendation of any vendor we deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has features which are very useful. 1. Monitoring individual user time and calls 2. Complete lists of incoming and outgoing calls to particular numbers 3. The easy ability to change the ring group from the receptionist to all users 4. Regular service updates on service issues #### Cons Nothing. It is exactly what we need and want --- ### My GoTo VoIP provider - Overall rating: 5/5 - Reviewer: Chase S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would recommend GoTo to my peers. It is a quality VoIP solution that has several advanced features without being overpriced vs its competition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform #### Cons While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month. --- ### Reliable voice service and excellent customer service - Overall rating: 5/5 - Reviewer: Robin S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have been few problems, and customer service is excellent. Even when we switched Internet providers and there was an incompatibility between JIVE and the new equipment, Customer Service stayed with us until our phones and fax were functional again. Five stars just for the Customer Service! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help. #### Cons Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes. --- ### Good, almost great. - Overall rating: 3/5 - Reviewer: Colin L. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integration into our dental practice management software. Curved Hero. Text messaging evolution has gotten better, but need improvement. #### Cons Two things: 1) They are constantly having issues with their text message system. I heard they are thinking of cutting the system altogether. I think that would be a big mistake. Jive just needs to figure it out. We use it all the time to communicate with my patients. If they drop this software, we would probably change providers. I don't want to. 2) customer support emails: they need to summarize the issues in their emails asking if the issue has been resolved. I have many staff members and from time to time they call Jive to help with an issue. I see Jive respond asking if everything is fixed, which is great, but I don't know what is fixed. It would be great, if in the follow up email, Jive would include: 1) a summary of the problem 2) who called it in 3) who is fixing the issue 4) what was done to fix it 5) then ask if everything is good That type of response would be impressive and I don't think it would take much to make that happen. 3) Extra emphasis on the text option - fix it, DON'T drop it. Thx. --- ### Go To for Quality - Overall rating: 5/5 - Reviewer: Amelia D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quality and time-saving. Definitely helps us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Our call center uses GoTo Connect for best service. We rely on the efficiency of the product to help our patients and providers. Seamlessly scheduling patients without being in clinic is very difficult but GoTo Connect helps bridge that gap. #### Cons As a company we would like to be able to tell when patients lines have fallen silent, either from call center rep fault or glitch in computer telephony. These calls do not always drop. It would be a nice feature to alert the crew or have our call board notify us. --- ### VoIP software that is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The mobile app could have more features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business #### Cons Go to connect makes it easy on all platforms to use voice over IP to make phone calls for business #### Reasons for choosing GoTo Connect Ease of use and reputation --- ### Jive has been a great add to my business. Does what I need, how I need it, at a reasonable price. - Overall rating: 5/5 - Reviewer: Stephan O. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome. I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money. I've also been very impressed with the sound quality too. Their up-time has been stellar as well. I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available. #### Cons Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc. ## More reviews [Next reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/?page=2) --- GoTo Connect Reviews, Pros and Cons - 2026 Software Advice