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GoTo Connect vs Grasshopper

GoTo Connect vs Grasshopper

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Overall Rating
4.5 (667)
4.3 (343)
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.4 / 5
4.3 / 5
Customer Support
4.6 / 5
4.4 / 5
Functionality
4.5 / 5
4.2 / 5
Last Review Written
January 28, 2025
February 5, 2025
Pros/Cons
  • Pros

  • We are very happy with our change over to Jive. The on-boarding support team was very good too.
  • The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help. Their app integration works well.
  • Greatest value for the software and all it's features (more than I need/use). I feel confident that it's been very reliable and know if I have any issues...customer service is very prompt and helpful.
  • Cons

  • There have been issues with the phone app with lags and inefficient call-diversion (while on the move).
  • We had a very poor experience, and we don't be considering it in the future.
  • If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.
Read all user reviews
  • Pros

  • This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System.
  • I am very happy with this software because is very friendly and the customer support is always ready to help and solve any issue you can experience. Even though they drive you to the process.
  • Ease and flexibility are what attracted me to Grasshopper, the fact it is a great value for the money is just a bonus.
  • Cons

  • I then spend hours trying to figure out the billing and on being on hold with customer service reps to sort out the problem. The billing was a complete mess and I never got an explanation for it.
  • TERRIBLE customer service. The online settings interface is horribly non-intuitive.
  • If you business grows, you will soon find it too limiting. What disappoints me the most is, Grasshopper doesn't have a way to export or backup your text messages.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2025

FrontRunners

2023

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos