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GoTo Connect vs VoIP.ms
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.4 / 5
4.8 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.5 / 5
4.7 / 5
Last Review Written
February 21, 2025
February 7, 2025
Pros/Cons
Pros
- We are very happy with our change over to Jive. The on-boarding support team was very good too.
- The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help. Their app integration works well.
- Greatest value for the software and all it's features (more than I need/use). I feel confident that it's been very reliable and know if I have any issues...customer service is very prompt and helpful.
Cons
- There have been issues with the phone app with lags and inefficient call-diversion (while on the move).
- We had a very poor experience, and we don't be considering it in the future.
- If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.
Pros
- I like the ease of use and honestly the customer service is great. The timing of responses is excellent and they’ve always been stable to help me.
- The customer service is outstanding. I love being able to hop in chat and have my issue resolved in minutes.
- Overall, I think it's a pretty good service. I do really appreciate that they added the ability to change registration times as not having that was going to be a deal-breaker for us.
Cons
- Being charged in USD when I am Canadian and the company is Canadian. I understand why this happens, but it still is upsetting to pay more for the service due to dollar difference.
- I've had some issues where I provision a new DID and it turns out that DID is no longer hosted at VoIP.ms, so I wasted a few hours trying to understand what was going on. It happened a few times.
- Lack of french interface which make it difficult for some of my customers.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
