GoTo Connect vs ZIWO
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.4 / 5
4.6 / 5
Customer Support
4.6 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
July 1, 2024
December 16, 2023
Pros/Cons
Pros
- We are very happy with our change over to Jive. The on-boarding support team was very good too.
- The Jive team's customer service is fantastic - their people are not only willing to help, but they do so patiently and then ask how ELSE they can help. Their app integration works well.
- Greatest value for the software and all it's features (more than I need/use). I feel confident that it's been very reliable and know if I have any issues...customer service is very prompt and helpful.
Cons
- There have been issues with the phone app with lags and inefficient call-diversion (while on the move).
- We had a very poor experience, and we don't be considering it in the future.
- If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.
Pros
- Quality of the call is good and helps to serve the clients efficiently and with Clarity.
- All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
- Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc.
Cons
- How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.
- The sound of the phone ringing is annoying to the ear.
- Sometimes the call logs get missing. If someone transfers the call then only this happens.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
