# Grasshopper Software Reviews, Demo & Pricing - 2026 > Review of Grasshopper Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/grasshopper-profile --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Grasshopper Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/grasshopper-profile/alternatives/) # Grasshopper 2026: Benefits, Features & Pricing Wondering if Grasshopper is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Grasshopper 4.3 [(359)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/) Pricing Starting at $14.00 per year ### About Grasshopper Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps. The software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in. Grasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via emails. It is available on a monthly subscription basis and extends customer support via documentation, email and phone. Wondering if Grasshopper is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## Grasshopper User Interface ## Popular Grasshopper Alternatives Main Product Grasshopper 4.3 [(359)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.25Value for money - 4.29Customer support - 4.16Functionality Pricing Starting at $14.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(339)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.61Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1204)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price ## Grasshopper Pros and Cons We analyzed 359 verified reviews for Grasshopper to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design Users find Grasshopper straightforward to set up and operate, with a simple interface across both mobile and desktop apps. The platform is easy to learn, requires minimal training, and allows quick adjustments. Its user-friendly design makes it accessible for individuals and teams without technical expertise. Flexible Business Line Setup Grasshopper lets you create dedicated business phone numbers and manage multiple lines or users from any device. You can keep work and personal calls separate, set up professional greetings, and access your business line remotely. This makes it easy for teams—especially those working remotely—to maintain a professional presence without extra hardware or complex systems. Robust Voicemail And Transcription With Grasshopper, voicemails are easy to manage, offering features like voicemail-to-email, transcription, and customizable greetings. Users can access voicemails from the app or email, route messages to different team members, and keep business and personal messages separate. These tools help teams stay organized and respond quickly to client needs. Limitations In Call Handling Grasshopper users report issues with call clarity, dropped calls, and unreliable caller ID—often only seeing the business number instead of the caller’s. The system can be buggy, with missed notifications, clunky call logs, and limited call transfer options. These challenges make managing and tracking calls less efficient, especially for teams handling high call volumes. Inconsistent And Unhelpful Support Customer support is frequently described as slow, hard to reach, and unable to resolve issues effectively. Users mention long wait times, confusing or unhelpful responses, and difficulty getting billing or technical problems fixed. This lack of reliable support can be especially frustrating when urgent assistance is needed. Cost Concerns And Add-On Fees Many users feel Grasshopper is expensive, especially as prices have increased and add-ons can drive up costs. The need to pay both Grasshopper and a mobile carrier adds to the expense, and some find the value lacking compared to other VOIP options. Tiered pricing and extra charges for features like professional voicemail are common frustrations. ## Grasshopper Pricing and Plans Starting price: $14.00 per year Free Trial Free Version True Solo $14.00 flat rate, per year Plan includes: - Business Phone Number - Business Texting - Wifi Calling - Voip - Call Transfers - Custom Greetings - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting Read More Solo $25.00 flat rate, per year Plan includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting Read More Small Business $55.00 flat rate, per year Plan includes: - Business Phone Number - Business Texting - Call Forwarding - Call Transfers - Custom Greetings - Extensions - Incoming Call Control - Instant Responses - Mobile/Desktop Apps - Reporting Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Grasshopper Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of Grasshopper Alerts/Notifications Automated Attendant Automatic Call Distribution Call Center Management Call Conferencing Call Logging Call Transfer Chat/Messaging Employee Directory Fax Management For Cloud Phone Systems Multi-Channel Communication Multi-User Collaboration Online Voice Transmission PBX Reporting/Analytics Ring Groups SMS Messaging Virtual Call Center Virtual Extensions Virtual Voicemail Voicemail Transcription VoIP VoIP Connection ## Grasshopper Integrations Zapier Integration rated undefined from -1 review Google Voice Integration rated undefined from -1 review ## Grasshopper User Reviews Overall Rating 4.3 Ratings Breakdown 5 58% 4 26% 3 8% 2 2% 1 6% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.2 Joshua K. Verified reviewer Utilities 2-10 employees Used weekly for less than 12 months Review source Reviewed December 2019 Costly, But Lots of Features 4 Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated. My business chose to go with Grasshopper primarily because it's a trusted and well-known name in VOIP. Grasshopper has enabled us to have a separate phone number for our business and adds a ton of convenience in that we are able to use it with their app on our smartphones. Ratings Breakdown 4 Ease of use 3 Value for money 4 Functionality Pros: I like that, compared to its competitors, Grasshopper offers a wider variety of useful features. Some of my favorite features are visual voicemail, conference calling, Wi-Fi calling, virtual fax, and business texting. All of those features and more are included in all of their plans at no additional cost. Cons: There are only two things that I dislike about Grasshopper. The plan pricing is the first on my list. They offer three different plans; I have the cheapest one which costs $29 per month which includes the phone number plus three lines. Second, I dislike that in order to use the Wi-Fi calling feature, you must first disable the Wi-Fi calling feature if you already use it with your cellular plan. Reasons for choosing Grasshopper We chose Grasshopper over the alternatives primarily because of their added features. Read More GL George L. Verified reviewer Construction 2-10 employees Used daily for less than 6 months Reviewed November 2025 Reliable Business Phone System That Keeps Our Team Connected 5 Grasshopper has helped streamline communication and reduce missed calls for our contracting team. It feels like having a small business phone system without the big-company overhead. Reliable, professional, and ideal for trades or service-based businesses that need flexibility and solid customer contact tools. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Grasshopper has been a great fit for our construction and home improvement business. It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites. The voicemail-to-email feature is especially helpful for tracking project inquiries and scheduling follow-ups quickly. Cons: The only drawback is a small learning curve when setting up custom greetings and voicemail flows. Once configured, it’s smooth, but a more visual setup tool would make it even easier. Reasons for choosing Grasshopper I chose Grasshopper because it offered the best balance of affordability, strong customer reviews, and simple setup for a small business like ours. Read More JAMES L. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for more than 2 years Review source Reviewed December 2018 Business Phone System 5 Excellent! Ratings Breakdown 5 Ease of use 5 Functionality Pros: 100% Cloud based which is an app on our phones Cons: It has function issues sometimes which interfere with conducting business Read More NB Natacha B. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Reviewed November 2025 Convenient and Great App 5 So far I’ve had a great experience and recommend this app to other business owners. I enjoy using it! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I’ve been using Grasshopper for 2 years now and it’s been amazing! The app is super easy to navigate and unlike others it actually works!! Cons: It is a bit more expensive than others but being able to pay annually helps. Otherwise, I haven’t had any issues with it. Reasons for choosing Grasshopper The features and ease of use of Grasshopper was much better and more efficient! Read More DD Dave D. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Reviewed November 2025 Grasshopper for Business, It's a YES 4 For the money this is a great product. I just wish a few things can get changed. But the fact I can send text messages from my work line is a huge plus. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I love that I can use this on my cell phone. (Who wants to carry around two cell phones?) I can send text messages from my computer. Take screen grabs and move over to my client files for the COA. Cons: The web interface is very poor. I wish it were a cleaner look and feel. When I get calls and answer them, it takes 20-30 seconds for my phone to hijack the call. Reasons for choosing Grasshopper Price was the biggest factor and that I can use on my computer. Read More DH Daniel H. Verified reviewer Construction Self-Employed Used daily for less than 6 months Reviewed November 2025 Stops robocalls but needs more than one extension. 4 Fairly good. I wish that I had gotten more than one extension for the money. This essay has too many word requirements. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Most of the spam I got from the website phone number just gives up. 95% is not even local. They just hang up as it's a robocall. Cons: I wish the basic service had more than one extension. Then the juice would be worth the squeeze. Yu know? Reasons for choosing Grasshopper The features and the cost were slightly better Read More JL Janice L. Verified reviewer Hospitality 2-10 employees Used daily for more than 2 years Reviewed November 2025 Small business’s best friend 5 Good, I would recommend a service to any small business overall, it’s helped me a lot to operate my small business Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use once your used to it, it works like a secretary, service, and you don’t have to run to get the phone every time Cons: Initially hard to figure out the extensions, the desktop version of logging in and figuring out how to forward the calls with a little bit of learning curve Read More EK Erin K. Verified reviewer Management Consulting 2-10 employees Used daily for less than 6 months Reviewed November 2025 Growing with Grasshopper 5 Overall, my experience using Grasshopper has been very positive. It has made managing business communication simpler and more efficient. Calls come through clearly, voicemail transcription has been helpful, and the app is easy to use. It’s been a great tool for keeping work communication separate and organized without needing a full phone system. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I really like how easy Grasshopper makes it to manage business calls and messages from anywhere. The setup was simple, and I appreciate that I can use a dedicated business number without needing extra equipment. It keeps communication organized and professional, whether I’m in the office or on the go. The call quality has also been reliable so far. Cons: The only downside I’ve noticed so far is mostly related to small interface preferences. For example, the app icon and overall design feel a bit dated and could be more modern. It doesn’t affect functionality, but visually it could look cleaner. Other than that, I haven’t had any real performance issues to complain about. Read More VR Victoria R. Verified reviewer Mental Health Care 51-200 employees Used daily for more than 2 years Reviewed November 2025 Since 2006 5 Overall, the experience has been great. Its easy to work with and it easy to navigate. Customer service is easy to reach as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its quick to use and facilitate. Calls go immediately to my phone number which allows me to answer quickly. Cons: I created a new extension however they were receiving calls from other extensions which caused a disruption in their day to day. Read More LB Latricia B. Verified reviewer Utilities 2-10 employees Used daily for less than 12 months Review source Reviewed December 2025 Would Not Recommend 1 Would not recommend this service. Did not like the setup for your phone number and no refund for cancellation Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Thought it was the price for a quality service but I was wrong. I should not be receiving calls from other businesses. Cons: My number was used for other business owners. Annual subscription cancellation will not be refunded Read More Showing 1 - 10 of 359 Reviews [See All Reviews](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/) ## Grasshopper Popular Comparisons [Ringover vs Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/vs/ringover/)[800.com vs Grasshopper](https://www.softwareadvice.com/voip/800-com-profile/vs/grasshopper/)[Nextiva vs Grasshopper](https://www.softwareadvice.com/compare/2683-Nextiva/vs/77604-grasshopper/)[3CX vs Grasshopper](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/grasshopper/)[Ooma Office vs Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/vs/ooma-office/)[Zoom Phone vs Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/vs/zoom-phone/)[VoIP.ms vs Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/vs/voipms/)[Dialpad vs Grasshopper](https://www.softwareadvice.com/voip/dialpad-profile/vs/grasshopper/)[Weave vs Grasshopper](https://www.softwareadvice.com/compare/77604-grasshopper/vs/158992-Weave/)[GoTo Connect vs Grasshopper](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/77604-grasshopper/) [Compare All Alternatives](https://www.softwareadvice.com/voip/grasshopper-profile/alternatives/) ## Other Top Recommended VoIP Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **19** times [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **13** times [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** (387) Recently recommended **12** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **11** times Stuck Between Options? 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