Grasshopper Software

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About Grasshopper

Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multiple extensions and official messaging, which enables users to run businesses through mobile and desktop apps. The software allows firms to automate transcriptions and email delivery across sites. The cloud phone module of the product enables enterprises to manage messages without additional costs of hardware. Further, the software provides incoming call control and customizable greetings to welcome clients when they call in. Grasshopper comes with additional services such as vanity numbers, portability, on-hold music and voicemails via ...

Grasshopper Pricing

Available only in the USA and Canada. Please contact GoTo for pricing details.

Starting price: 

$26.00 per month

Free trial: 

Available

Free version: 

Not Available

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Grasshopper User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 319 reviews

Julliana

Company size: 2 - 10 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

FINALLY - I don't have to give clients my cellphone number

User Profile

Lisa

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Full-featured phone system at a reasonable price

My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.

Pros

It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!

Cons

I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!

Brent

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

July 2019

The most features for the price

Very positive overall.

Pros

Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.

Cons

Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.

Reasons for choosing Grasshopper

Pricing structure was much more favorable with Grasshopper

David

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Amazing software for the modern day office phone solution

Pros

Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.

Cons

The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.

Reasons for choosing Grasshopper

Cheaper and seemed like there were less strings attached

Reasons for switching to Grasshopper

The price was 10X cheaper

Mario

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

Stay away. There are much better products out there.

A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.

Pros

Simplicity. No needing for additional equipment.

Cons

Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.

Reasons for choosing Grasshopper

Cost seems reasonable, albeit we have been overcharged on some bills and had to call in to get it resolved.

Reasons for switching to Grasshopper

We wanted a way to have multiple people be able to answer calls and texts while not in the office.

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