

Grasshopper Software
FrontRunners
About Grasshopper
Grasshopper Pricing
Available only in the USA and Canada. Please contact GoTo for pricing details.
Starting price:
$26.00 per month
Free trial:
Available
Free version:
Not Available
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Grasshopper User Reviews
OVERALL RATING
Showing 1 - 5 of 319 reviews
Julliana
Company size: 2 - 10 employees
Time used: Less than 6 months
Review Source: Capterra
March 2021
FINALLY - I don't have to give clients my cellphone number

Lisa
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
April 2019
Full-featured phone system at a reasonable price
My customers are still telling me how impressed they are with the new system. We've had it for just over a year now, and some of the aches and pains of the old system have faded in my mind. Even so, I can tell you it's leaps and bounds above the last system we had. It takes around 10% of the time I used to spend setting up old extensions, and causes almost none of the aggravation and worry I had with the old system.
Pros
It was very easy to set up, even though my company's phone system is pretty complicated. They have great tools that are easy to implement. For example, I change the forwarding for at least one of my extensions several times a day. This process is easy and everything works flawlessly, as does the simultaneous ringing of my cell phone when someone calls my extension. I had some trouble with one number I ported from another provider, and the help desk fixed it within a couple of hours. A few months later, I had problems porting a fax number from an online fax provider, and they fixed it immediately. (The fax feature provided by Grasshopper is excellent, too!) Their prices are very reasonable, and they have taken a great deal of worry off my plate. I am very glad I found this software!
Cons
I can't say I have had any problems with the software that wasn't taken care of immediately by the excellent tech support. I had a little trouble setting up the extensions and recordings, but I had never had anything but an old-fashioned phone system before. Considering my lack of experience, the virtual system was not hard to figure out, and it was well worth it!
Brent
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
July 2019
The most features for the price
Very positive overall.
Pros
Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
Cons
Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.
Reasons for choosing Grasshopper
Pricing structure was much more favorable with Grasshopper
David
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
May 2022
Amazing software for the modern day office phone solution
Pros
Overall this product offers great and easy call routing to all users within our company. Not only has it saved on extremely high in-office phone costs it allows users to manage their calls from their cells/computers. The customer service is also fantastic. I once made mistake when adding and removing an employee, after calling in not only did they resolve the issue but they also fixed it without me having to do it myself. That shows me a high level of training that I respect. Teaching someone what to do, but also acknowledging there time is a high PRO in my books for this modern age.
Cons
The only cons were getting my office line released from our previous carrier. This took much longer than expected. Also, some of the online instructions were a bit vague. BUT if you called in they helped out great over the phone.
Reasons for choosing Grasshopper
Cheaper and seemed like there were less strings attached
Reasons for switching to Grasshopper
The price was 10X cheaper
Mario
Verified reviewer
Company size: 2-10 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
April 2022
Stay away. There are much better products out there.
A huge disappointment all around. The only good parts are the text auto-reply, and that you can have multiple people access the texts on lines they are allowed access to. The worst part for us is that when we ported some numbers to another provider we lost access to all of our records (text messages, call logs and voice mails) associated with those numbers.
Pros
Simplicity. No needing for additional equipment.
Cons
Poor call quality. Wi-fi calling is awful. They claim that they do not alter the caller id, yet the same calls coming in on the mobile device show the caller's name (when published), but when routed through grasshopper you only see the name with very few exceptions.
Reasons for choosing Grasshopper
Cost seems reasonable, albeit we have been overcharged on some bills and had to call in to get it resolved.
Reasons for switching to Grasshopper
We wanted a way to have multiple people be able to answer calls and texts while not in the office.