# Grasshopper vs Twilio - 2026 Comparison - Software Advice > Grasshopper vs Twilio - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/voip/grasshopper-profile/vs/twilio --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / Grasshopper vs Twilio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 22, 2026 # Grasshopper vs. Twilio: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 22, 2026 # Grasshopper vs. Twilio: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/voip/grasshopper-profile/) [Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/) 4.3 [(360)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/) Starting Price $14.00per year Free trial Free version Pros: - Ease of Use - Phone Line Management Cons: - Call Management - Customer Support Who uses Grasshopper Based on 360 reviews - Popular among: Small businesses - Most common industries: Professional Services (13%), Retail, Consumer Goods & Services (10%) and Health & Medicine (9%) - Top use cases: Business Phone Systems (9%), VoIP (3%) and Telephony (1%) 72% of users recommend this product [](https://www.softwareadvice.com/voip/twilio-profile/) [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Integration - Mass messaging Cons: - Pricing - Customer support response time Who uses Twilio Based on 504 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (38%) - Top use cases: SMS Marketing (34%), Marketing (11%) and VoIP (10%) 72% of users recommend this product [](https://www.softwareadvice.com/voip/grasshopper-profile/) Grasshopper 4.3 [(360)](https://www.softwareadvice.com/voip/grasshopper-profile/reviews/) [](https://www.softwareadvice.com/voip/twilio-profile/) Twilio 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 360 reviews Ease of use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.2 4.4 Based on 504 reviews Ease of use 4.1 Value for money 4.2 Customer support 4.0 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 864 reviews from VoIP * * * 2-Way Messaging N/A Automatic Call Distribution 3.5 Call Monitoring N/A Call Routing 3.6 Call Transfer 1.0 Contact Management N/A 2-Way Messaging 4.2 Automatic Call Distribution N/A Call Monitoring N/A Call Routing N/A Call Transfer N/A Contact Management 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/)[ Google VoiceNot enough reviews ](https://www.softwareadvice.com/call-center/google-voice-profile/) [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Zoho CRMIntegration rated 5.0 from 20 reviews ](https://www.softwareadvice.com/crm/zoho-crm-profile/)[ FreshdeskNot enough reviews ](https://www.softwareadvice.com/crm/freshdesk-profile/) ## Reviews * * * GL George L.Managing PartnerConstruction, 2-10 employees "It gives EmberBuild a professional image with a dedicated business number and call routing that makes sure client calls never get missed, even when we’re on job sites." Nov 11, 2025 VR Verified ReviewerCGOSports, 2-10 employees "By the time I got through, our phone number had already been ported to another provider, meaning Grasshopper was no longer providing any service. Despite that, they continued to charge us. When I asked for a refund for the months we were not using the service, I was told the representative “did not have the option” to issue one." Mar 19, 2026 SD Suzanne D.Partnership Performance ManagerInsurance, 201-500 employees "Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact." Jun 10, 2026 VR Verified ReviewerCTOSports, 11-50 employees "The biggest issue is the support model: even when paying for support, incidents are not properly resolved and there is little accountability or feedback." Feb 5, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs Grasshopper](https://www.softwareadvice.com/voip/grasshopper-profile/vs/ringover/)[800.com vs Grasshopper](https://www.softwareadvice.com/voip/800-com-profile/vs/grasshopper/)[SlickText vs Twilio](https://www.softwareadvice.com/sms-survey/slicktext-profile/vs/twilio/)[EZ Texting vs Twilio](https://www.softwareadvice.com/sms-survey/ez-texting-profile/vs/twilio/)