It has streamlined email tracking for overall performance metrics for our sales ops team, and for me personally it has been a very user-friendly service that keeps me on track and allows me to focus on my core responsibilities and not administrative tasks.

Working in sales for 8+ years, I've used several services at different companies and I have found Groove to be the easiest and most efficient for tracking and sending email campaigns. I also really like the calendar/scheduler link format which works great for booking meetings on short notice.

I have not had any issues in the past 2 years using the service

Very good.

I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

It is very helpful knowing if companies or specific individuals are continuously opening my emails.

I like seeing views in real time which include location, hyperlink, and name.

When I send similar emails to employees of the same company, it groups them all together by the first person contacted, thus I am not able to understand which specific individuals are opening my emails.

We set up Groove to receive and send emails, integrate with Salesforce, schedule meetings and more from our sales team, CS and AM. We needed Groove to keep our trusted CRM in line with being the best team we could put together, eliminating admin time and being as accurate as possible with all our reps. Groove allowed us to save a lot of time with simple tasks and administrative tasks.

Groove has allowed us to measure the interest of each potential client so that we can filter it to the area it should go through the email tracker it has. It has helped us a lot to organize the space in one place without having to resort to external software. Client organization is paramount with Groove as it also allowed us to organize conversation tracks, email templates and automate them right away. Groove as a streaming feature is amazing. We were able to efficiently and automatically send many emails, as well as forward emails so that potential customers can be aware of the original emails being sent. Groove saved us a lot of time and money by making it easy for any rep to use campaigns within Groove without having to have extensive knowledge of Groove.

At first it is quite confusing to configure Groove, there is a need for tutorials or some instructions that are clear enough at the time of initial configuration. It is also necessary to automate the sending of SMS and to add a voice command to activate voice messages within the platform.

Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.

The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects. This takes away from having notes all over the desk and you can come right into work and get your day going. Also, there is easy access to share flows with others and keep information in one place.

Few things - from time to time the tool will not respond and will require you to log out and maybe even remove the shortcut on Google Chrome before it starts working again. Also, when you time emails to go out, you are not allowed to go and review that message before the send time. The only option you have is to just delete the email.

I have't had any issues with Groove.

I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email.

I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients.

I am a huge proponent of Groove. It makes my life easier and helps my organization maximize value from our investment in Salesforce.

I absolutely love Groove and it's ability to power my sales engagement. The integration with Gmail and Salesforce are seamless. It works like a charm.

I have no complaints about this software and would recommend it for any organization that uses Salesforce.

Since I started using Groove, I now know when my emails are opened, so it makes for an easy follow-up, and I know how to handle the recipient. Works like a charm, every time.

Its easy, and I don't have to waste a lot of time learning new things

Nothing to dislike. Its a perfect tracking system.

Groove works seamlessly with gmail. I am able to create templates incredibly fast and implement a wonderful work flow. The analytics are extremely helpful to know what emails to use and how to refine them to create better open rates.

The only con is a positive because when there is an update, you have to refresh gmail. Nothing big, but sometimes annoying (they are just making it better).

Groove has made it easier to email students from my web browsers instead of their Salesforce page, allows students to put time on my calendar via online, which is a little less intimidating and allows them to have control over their schedule. For students, who I need to keep more accountable I can see when and how many times they opened it.

Great tool for logging items into Salesforce, an amazing tool to check when and where an email was opened. , allows students to book time directly on my calendar.

I do not like some items in the groove sceduler, ex. use must always re name the meeting title even if it a preset one.

Overall Groove has been helpful - especially email tracking. The omnidialer is also a nice feature but I usually use my work provided cell phone so I can text with customers.

My favorite feature with Groove is it's ability to inform you if/when a customer has opened your email, if they engaged with it by clicking on links, and how recently they viewed it. This is really helpful when you have customers that are slow to respond or tough to get in touch with - as it allows you to make informed strategic decisions on next steps when an email isnt replied to within a reasonable period of time.

I have had some issues with Groove not always sending my emails promptly - or I have sometimes needed to click send multiple times before it goes through. It's not a huge issue but I tend ot keep an eye on my outbox just to make sure everything has sent.

My experience with groove has been positive overall. Their sales team was not very pushy and they have been very proactive in ensuring our company adopts the program. Price point was 5/10.

My whole experience from procurement to implementation has been straightforward. The features do what they are expected to and weren't hard for my team to pick up and learn on their own. We have done a few training webinars but I'm seeing adoption and am able to iterate and change based on the needs of my market.

I haven't used their dialer tool so I can't speak to this, but there is some inability to customize certain hard-coded metadata in their UI. For example, I am in the education space and we sell directly to schools. There are many George Washington Elementary Schools and when running certain reports I am unable to attach items to the account because I cannot sort by state or parent account in salesforce.

Very positive as it helps me with email tracking and good templates to work into follow-ups and conversation-starting.

The most impactful features are: -e-mail tracking -creating flows and tracking flow activity -easy to use -seamless with salesforce

An aspect that can be improved is the navigation of automated emails. I found myself having a hard time figuring out how to stop a flow that has already started but the support team helped me navigate as the send was going out. It didn't stop all the emails but a good majority of them.

The best feature about Groove was the ability to snooze tickets.

Groove was problematic when certain threads weren't being imported, causing confusion and lack of productivity for our team.

Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market

Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach.

CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update.

My overall experienced with Groove was great and makes me glad all the day long.

The features that I'd like most in Groove is I can play my favorite music that I want. You can make also your play list.

What I like least in Groove is you need to have an internet access for you to play your favorite music.

My experience with them has been great. They're always ready and willing to help if I have a question, the set up was beyond easy and my team enjoys the ease of the features.

I love the scheduler link and so does the sales team. It's great to be able to give the power to the customers to schedule their own demos/training on their own time.

I don't like that it's focused so much on the contacts when not every company works off contacts. For example, we work off of accounts and contacts are just related to the account (in reference to how we use salesforce). I'd like to see the ability to attach things to multiple accounts at once.

I like the ease of use, its very intuitive and helpful to have the on line for quick questions. I also love that it integrates with Gmail and Salesforce and that you easily add someone to a Groove Flow from Salesforce or use a Groove template while creating an email in Gmail.

If I have access to many folders of templates I have to scroll through to find the one I want.

loved how easy it was to navigate and that I was able to see when customers were opening my emails. That way I could follow up with them fulfill their needs.

nothing it was great all around. easy to navigate

Groove overall is a well thought out piece of software that has a bright future. The pricing is great for the value that you receive from the tool.

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce. Groove's support team is amazing and quick, and willing to put in user requests for new features.

There are still some features missing but more are being added everyday. I would love for more customized emails to be able to be created (some that could include image templates, etc.).

I am able to manage my time much better and keep track of my prospects/ pipeline using groove emails and their integration with Salesforce. It really makes life that much easier. Very user friendly and easy to understand.

The ability to store email templates and the integration with Salesforce make Groove one of the most useful programs I've ever used.

I'm not sure there are too many things I dislike about the software. Every now and then there are updates that address little issues that I normally wouldn't have even realized were an issue to begin with.

Very happy!

It is very intuitive, and there is great customer support! I love using Groove to maximize my productivity!

Why doesn't it just do my whole sales cycle for me ;)

My overall experience with Groove has been great! It has really helped my team out a lot.

Groove is such a great feature that really helps my team track prospects better and really helps us with our follow up strategy. It is also a great tool of organization for keeping all of our canned emails in one place.

The only thing I do not like is if an email has the same subject line they are clumped together in a thread and then I can't tell which prospect actually opened the email.

Sending mails and filling my CRM (Salesforce) are my daily tasks. I've so many conversation by mails with my partners and client. And I've to fill the datebase so we can track all these conversations. Groove is always connected to my computer to help me doing this tasks !

Groove is THE feature that is making my work way easier. I'm more productive because I can be fast on filling my CRM and answering the customer. It's just great !

I can't really see one... It's super easy to use and I've never had any "bug"