I love that I can check if or when did prospects read my emails. Also it is helpful to know how many times they opened my emails.

Great outreach management tool, especially for companies not using one.

It is very intuitive, and there is great customer support. I love using Groove to maximize my productivity.

The hovering over email addresses can be annoying at times if it takes awhile to update the record or if you accidentally hover over someone else's email address.

It can be difficult to integrate new teammates into this software.

The simplicity of this product is outstanding. It helps in tracking the open rate and response rate of emails.

Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.

I like the ease of use, its very intuitive and helpful to have the on line for quick questions.

I have had a great overall experience with Groove. Their customer service is impeccable and my user base enjoys the program.

Sometimes the admin features can be a little weird- it can be difficult to login as another user if you are trying to diagnose a problem since groove tries to login through gmail.

The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Being able to send to salesforce is a plus. Solid value for the price point.

The ease of use to send quantity number of emails while keeping them feeling quality is important.

It seamlessly integrates into Gmail and Salesforce and offers a lot of easy to use tools for daily work. Especially the Groove Dialer with its integrated logging tool is awesome.

User friendly and good price point from what I remember.

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

I think this is more of an organization issue, but our pre-defined templates are a mess.

The amount od music in it, the easy of setup and claryti also the ability to play on other devices that is something useful.

We love the ability to integrate Salesforce into Gmail as well as  provide our service team members with tools to make their lives easier when it comes to communicating with our clients.

Groove Flow is the best automation tool that our company has used - it is intuitive with a friendly UI and strong integration with SalesForce.

It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

I love the integrates and how I can work very efficient.

Customer support is very helpful, and it's been a great tool at work.

I thought Groove was a good tool the features suited our needs as an organization.

The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience.

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

At the moment I am using webhooks and zapier to push appoinments to the calendar, but at risk of double booking with something else.

It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.

Good customization capabilities. Great interface both on desktop and on mobile navigation.

Dashboard interface and very good usability. Support of good quality.

I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.

The team is absolutely amazing. The speed at which they upgrade and improve the product is remarkable.

Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.

Easy to use and install. Perfect for freelancers because customers can easily contact them.

I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall.

I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.

US Dollar

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle. 

Groove’s sales engagement platform drives more revenue through connected and consistently great sales execution. It makes your sales strategy actionable, reinforces your custom playbook, and applies AI-driven insights that help sellers learn, evolve, and win.

Groove enables more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises to be more efficient and effective. Groove has ranked #1 in enterprise customer satisfaction on G2 for four consecutive years and has been named one of the Inc. 5000 fastest-growing privately held companies in the U.S. since 2020.

To learn more, visit https://groove.co.  

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

AB Testing

Meeting Management

Lead Capture

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Drip Campaigns

Sales Pipeline Management

Strategic Planning

Auto-Dialer

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Call Recording

Call Logging

Calendar Management

Call Management

Customizable Fields

Collaboration Tools

Sales Trend Analysis

Template Management

Data Import/Export

Email Tracking

Campaign Planning

Process/Workflow Automation

Email Templates

Contact Management

Opportunity Management

Content Management

Lead Management

Email Marketing

Sales Reports

Sales Activity Management

Real Time Data

Call Scheduling

Performance Metrics

Territory Management

Workflow Management

Email Management

Event Triggered Actions

Field Sales Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Sales Automation

Customizable Templates

Business Process Automation

Mobile App

Team Management

For Sales Teams/Organizations

Interaction Tracking

Dashboard

Real Time Reporting

Customizable Branding

Reporting/Analytics

Campaign Analytics

Lead Qualification

Client Management

Third-Party Integrations

Call Tracking Metrics

Appointment Scheduling

Task Management

Campaign Management

Prospecting Tools

Search/Filter

For Insurance Industry

Pricing is tailored based on team requirements.
Standard Package: Groove Core
Optional Upgrade: Unlimited Groove Flow
Optional Add-on: Groove Dialer

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Groove

In Person

Live Online

Webinars

Documentation

Videos

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the platform to send messages and schedule return calls in case of agents' unavailability.


Novocall allows organizations to track interactions with website visitors and capture callers' details such as name or contact information. Administrators can use the dashboard to monitor changes and gain visibility into the call or message type across communication channels. Additionally, it lets users send pre/post-call messages or emails to clients and set up triggers to engage with interested website visitors.


Novocall facilitates integration with various third-party applications such as Salesforce, Google Analytics, Hubspot, Microsoft Outlook and more. The product is available on annual and monthly subscriptions and support is extended via phone, FAQs, documentation and other online measures.



Call Tagging

Call Transfer

SMS Messaging

Automatic Call Distribution

Lead Distribution

Call List Management

Call Routing

Recording

Call Reporting

Multi-Channel Communication

Chat/Messaging

Conversion Tracking

Keyword Tracking

Contact Database

Customizable Forms

Call Transcription

Call Monitoring

Third Party Integrations

Live Chat

Novocall is available at $39/month. It also offers a free trial.

Groove vs Novocall

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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