About HCL Sametime

IBM Sametime is a hybrid unified communications suite that offers enterprise-grade communication and collaboration applications. Users of IBM Sametime can integrate multiple channels of communication into an effortless and seamless experience. The solution can be deployed either in the cloud or on-premise.

IBM Sametime offers users communication tools such as instant messaging, chat rooms, voice calling and video calling. Users can switch between instant messaging and online meeting rooms that support collaboration options, such as screen-sharing. Users are also given access to a unified corporate directory. Rich presence allows users within the directory to indicate whether they’re online if they’re available to talk and where they’re currentl...


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12 Reviews of HCL Sametime

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

August 2021

User Profile Picture

Michael from Blue Bow Enterprises LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2021

A classic collaboration product well before its time

Sametime is great and has been a favorite for years, even before HCL acquired it.

Pros

Sametime is the first product to truly contain drag-and-drop of nearly any attachment type: text, images, links, audio, and more. It does not require downloading and attaching documents. And this was more than a decade before competing products like Zoom.

Cons

Sametime is integrated with Domino, which is not the most current software suite, and is not mainstream anymore. It is a shame because Sametime is so superior in its own right.

February 2021

Satya from Berkley Insurance Company

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2021

HCL Sametime Review

Overall experience was good and since it has a storage capacity up to 2 weeks that's why if you forget or system will be crashed then also the messages will be stored. Also File sharing and Screen sharing options are nice and the most important thing is the look and feel is the best in Sametime. Auto login using the SSO.

Pros

Retaining history of the messages for around 2 -3 weeks that is best feature that it has. The Notification functionality was pretty good which will remind you 15 - 30 mins before your meetings. We can setup group meeting and group chat via the app. The Sametime is also available outside the network and also can be downloaded on the Phone pretty easily. For Group collaboration and Individual chat this App is the Best. Conference meeting can be created in this. File Sharing options is also very good. We can share files, screenshot , images etc.

Cons

It can't be integrated with Microsoft outlook. If in the outlook you have a meeting then you can't see the same from Sametime. Also Sametime doesn't provide call facility through the chatting app which other popular apps are providing. It can't connect through the phone so that we can Customer care people can use the same to interact verbally in the team. Only via chat its possible. Sharing Screen in the Group is not possible.

Reasons for Choosing HCL Sametime

Slack was good but the ease of use is not that much great. Business Hangouts is also awesome but the Admin functionality and customer support was not that much great. Sametime customer support was best and also pricing perspective Sametime is much cheaper then other two.

Reasons for Switching to HCL Sametime

Skype every time we need to login using our username and password. Cisco is auto logged in but it is quite heavy weight. Same time is auto logged in with the SSO and pretty light weight.

September 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

September 2021

HCL Sametime: Lost legacy

The overall experience is average as its an old tool from lotus legacy to IBM and then to HCL ,A per the need of times ,I think a lot new features needs to be added along with the impeccable customer service is needed.

Pros

The embedded features are its usp. 1. Snip option 2. Quick attachment sharing. 3. Telephoney feature and integration with other applications.

Cons

The con which I call out is delay in using the VC services rest all for the user prospective suffice the requirement.

Reasons for Switching to HCL Sametime

Cost benifict Innovation Strong customer response

October 2021

User Profile Picture

Flavio from Ericsson

Verified Reviewer

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

2.0

October 2021

Our first experience on global collaboration

Sametime was the first application that our software development teams used on daily activities. It brought huge gains in communication effectiveness.

Pros

Chatting, contact groups, VoIP, these features were the ones we liked the most.

Cons

The screen sharing was not stable and we faced some crashes or hangings.

November 2015

Antonio Giovanni from GSX Solutions

Time Used: Less than 2 years


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

November 2015

A well-established yet evolving and scalable collaborative platfom

Pros

The release of the version 9 of Sametime by IBM marked an important milestone in the evolution of this product in the last 5 years, under several important aspects. From a functional standpoint, the new desktop and web clients are more user-friendly and very similar to each other: the "look and feel" of the web version is incredibly close to the kind of user experience of the classical desktop version. The videoconference and meeting management has been greatly improved from version 8. From a technical standpoint, the integration of pools of geographically distributed Multipoint Control Units for video data streams coordinated by clustered Managers is the main technical enhancement of the already highly distributed and clusteded architecture of Sametime. The new back-end components for multiplexing, bridging and adapting videoconferencing flows replace the PacketSwitcher of Sametime 8.5-, and makes the entire platform much more scalable than before, and ready to host desktop/web conferences with several hundreds of attendees all over the world.

Cons

Because of the heavy use of graphical components to "emulate" the desktop-based application, the web client seems to be in some contexts a bit slow. Also, the configuration part, both on client and server side, could be improved. On backend side, an aspect is worth mentioning is that the new components of the Sametime infrastructure introduced wih the version 9, are essentially Linux-based. Being in a Windows IT environment, we had hard time setting up the environement to properly deploy VMCUs and Video Managers.