IBM Sametime is a hybrid unified communications suite that offers enterprise-grade communication and collaboration applications. Users of IBM Sametime can integrate multiple channels of communication into an effortless and seamless experience. The solution can be deployed either in the cloud or on-premise.
IBM Sametime offers users communication tools such as instant messaging, chat rooms, voice calling and video calling. Users can switch between instant messaging and online meeting rooms that support collaboration options, such as screen-sharing. Users are also given access to a unified corporate directory. Rich presence allows users within the directory to indicate whether they’re online if they’re available to talk and where they’re currently located.
In order to streamline business processes, IBM Sametime integrates out-of-the-box with a number of IBM and Microsoft solutions. APIs are also available if users require customizable integrations.
Services are offered on an annual subscription basis that includes support via email, phone and through other online resources.
Harshit from Frost and Sullivan
Ease of use - It is very simple and effective. I am able to connect with my workmates, share files and have group chats.
UI design - It looks very basic, and if UI is not improved, will start looking outdated in time.
Antonio Giovanni from GSX Solutions
The release of the version 9 of Sametime by IBM marked an important milestone in the evolution of this product in the last 5 years, under several important aspects.
From a functional standpoint, the new desktop and web clients are more user-friendly and very similar to each other: the "look and feel" of the web version is incredibly close to the kind of user experience of the classical desktop version. The videoconference and meeting management has been greatly improved from version 8.
From a technical standpoint, the integration of pools of geographically distributed Multipoint Control Units for video data streams coordinated by clustered Managers is the main technical enhancement of the already highly distributed and clusteded architecture of Sametime. The new back-end components for multiplexing, bridging and adapting videoconferencing flows replace the PacketSwitcher of Sametime 8.5-, and makes the entire platform much more scalable than before, and ready to host desktop/web conferences with several hundreds of attendees all over the world.
Because of the heavy use of graphical components to "emulate" the desktop-based application, the web client seems to be in some contexts a bit slow. Also, the configuration part, both on client and server side, could be improved.
On backend side, an aspect is worth mentioning is that the new components of the Sametime infrastructure introduced wih the version 9, are essentially Linux-based. Being in a Windows IT environment, we had hard time setting up the environement to properly deploy VMCUs and Video Managers.
You may want to have a look more closely to IBM Sametime 9 new features and capabilities if, on top of basic realtime KPIs for presence and communication applications (delivered by a few other unified communication and collaboration solutions), you have strong requirements in terms of performance scalability and bandwidth optimization of audio-video flows, when it comes to connect to a single conference one thousand people across all continents, providing them a rich collaborative environment, which includes chat support, file and screen sharing, persisted rooms, polls, etc...
Aaron from ScentAir
I used Sametime at my previous job for over 7 years.
Sametime in and of itself is a great IM tool. It is sad that it is stuck with Lotus Notes.
I really enjoy the screen capture tool as well as being able to add custom emoticons and gifs to your emoticon pallet.
Though font choices are limited, it still allows enough variety for most anyone's taste.
It also does file transfer very well.
There are also audio and video features.
And I almost forgot about sametime meeting rooms which are basically like meeting/screen-share sessions.
Definitely as a standalone chat client, it contains many good features.
That it is partnered with Lotus Notes...
It does have that older look and feel, so the UI could definitely use a face lift.
Definitely consider this as a standalone IM client apart from Lotus Notes Email.
Also, this is another consideration for meeting/screen-sharing sessions as well as video/audio chat.
Eric from Trog Associates Ltd
Specialty: Media and Entertainment
Easy to use, each application worked on its own and with the other applications.
Cost and not supplied on any PCs or Laptops. Googled it and found free access to it.
Exercise the different functions of each application and then produce integrated documents.