About Infinity

Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more.

Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers.

Infinity integrates with...


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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Infinity

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

June 2018

Richard from Hotwire Media - UK

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Great call tracking tool to add additional insight beyond the basic call tracking

Pros

Great customer service when needed, Infinity allowed us to provide insights into the client's gym structure set up. We were able to identify that calls were not answered in peak times, allowing them to implement a call routing overflow system.

Cons

I found the early stages of setting the tracking difficult, understanding the behind numbers and setting up a call whisper, however, the service team walked us through it, and we got through it well.

March 2019

Dan from Icelolly Marketing Ltd

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

A tool that does the job well.

Pros

I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.

Cons

The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.

March 2019

Laura from Hitachi Capital Invoice Finance

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Infinity is imperative to the success of our new business strategy

Pros

The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people.

Cons

Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting.

March 2019

George from DAC Group London

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2019

Infinity allowed us to improve client performance by understanding customer actions!

Pros

The platform is easy for developers to implement and use and it enables us to understand the performance of our marketing channels which means we can provide more value to the client.

Cons

More implementation support is needed for new users. Leaving implementation up to the user following a guide can lead to mistakes. E.g Click to call tracking vs regular dynamic numbers.

December 2019

Monique from Aflame Marketing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Everyday use Saas

i'm happy with my purchase. They have a app as well.

Pros

I'm being using htis saas everyday. I love the UX/UI. Very appealing to the eye. My bills & business info will be imputed in infinity.

Cons

The loading on the site can be slow at times. i know in due time they will fix everything. I have confidence in their team.