About Infinity

Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more.

Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers.

Infinity integrates with...


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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of Infinity

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

July 2020

Joe from Marketing and Advertising

Verified Reviewer

Company Size: 10,000+ employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Fantastic management and support

It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs

Pros

The insights are great and presented in an understandable way and the support and account management we received from [SENSITIVE CONTENT HIDDEN] respectively was excellent - thank you!

Cons

Not much, generally it was excellent so no complaints here

March 2019

Dan from Icelolly Marketing Ltd

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

A tool that does the job well.

Pros

I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier.

Cons

The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though.

March 2019

George from DAC Group London

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2019

Infinity allowed us to improve client performance by understanding customer actions!

Pros

The platform is easy for developers to implement and use and it enables us to understand the performance of our marketing channels which means we can provide more value to the client.

Cons

More implementation support is needed for new users. Leaving implementation up to the user following a guide can lead to mistakes. E.g Click to call tracking vs regular dynamic numbers.

July 2020

Lisa from Titan Travel

Company Size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

A great tool to bridge the gap between online and offline

We are going from strength to strength in our partnership and helping to bring the business on board about how powerful this tool is.

Pros

The powerful insight we can give to the business about our marketing spend, the calls it drives and the great customer service we get from the infinity account team.

Cons

We haven't integrated it into our other tools, mainly our SCV and therefore it's another tab on a browser to open and download the reports into excel to manipulate.

June 2020

Océane from Waterlogic

Company Size: 1,001-5,000 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great customer service

My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". [SENSITIVE CONTENT HIDDEN] and of course, my favorite [SENSITIVE CONTENT HIDDEN] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service.

Pros

Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls.

Cons

Not being able to bulk download recorded calls.