--- title: "Intermedia Unite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Intermedia Unite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Intermedia Unite is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) / Intermedia Unite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/intermedia-unite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/intermedia-unite-profile/alternatives/) # Intermedia Unite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 188 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 150 reviews (80%) - 4 stars: 29 reviews (15%) - 3 stars: 7 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like the Unite app provided that allows my cell phone to double as my business line, while providing the appearance of it still being my business phone number. - Overall, this has been a positive experience and it works to fill the needs of our team and communication with our clients and partners. - DataTele customer service agent Bill helped us navigate the process. When we moved to our new location, we could add new units along with our existing ones. ### Most mentioned cons - The interface is unintuitive, with too many clicks required for basic tasks like call handling or user management. - For the price, Unite feels outdated and less flexible than many alternatives on the market. - Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. ## Intermedia Unite customer reviews Showing reviews 1-25 of 188 (page 1). ### Intermedia - great tools and value - Overall rating: 5/5 - Reviewer: Rob W. - Industry: Financial Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been with them for probably over 15 years now and my overall experience has been great. Great value for the money, no issues, and a very reliable phone system for the office and mobile tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the Unite app provided that allows my cell phone to double as my business line, while providing the appearance of it still being my business phone number. I can send and receive texts from my computer, using my keyboard, and to the customer it appears as though I'm texting them. When an incoming call hits my mobile phone, I'm able to distinguish between a personal and business call. #### Cons Setting up, although not bad, did require some assistance from tech support. That could just be me though. I don't have much to dislike. --- ### Incredible Customer Service Agent [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 thanks to [sensitive content hidden]. She is an incredible asset to intermedia! We cannot thank her and this company enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our customer support agent, [sensitive content hidden]. [sensitive content hidden] was patient, extremely helpful, and dedicated. [sensitive content hidden] is one of the best customer service agents our law firm has ever dealt with. We cannot thank her enough! She truly saved our business through very stressful times. [sensitive content hidden] and Intermedia's customer service department is incredible! #### Cons Through no fault of intermedia or [sensitive content hidden], our firm waited to update our phone systems. This is something we wish we did sooner. --- ### Excellent product, exceptional support - Overall rating: 5/5 - Reviewer: Brian "Sully" S. - Industry: Graphic Design - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have found it very easy to set up our VOIP phones, auto-attendants, cell phone apps etc. Intermedia Unite is a very clean, easy-to-use interface compared to other VOIP providers we've had in the past. When we have needed support, their team is very responsive and well-trained, and they escalate to the next tier without delay when that is necessary. #### Cons No complaints. It does everything we need it to do. --- ### A Top Notch VoIP Game changer! - Overall rating: 5/5 - Reviewer: Brian L. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far our experience has been great with Unite! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and implementation is at the top of the charts! #### Cons There is nothing I did not like about this product --- ### Great phone to email integration of voice message system for quality service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when we have to go into the field or are out of the office traveling - we can take and place calls and it 'looks like' we're in the office. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamlessly integrates into our email system so all VM's are sent to our email with a voice to text transcript along with the actual audio recording. Super nice functionality and even with heavy accents, you can always listen to the VM when the transcription doesn't "get it" word for word. #### Cons Can't figure out how to set a different and unique ring tone for my cell phone to let me know it's the "office line' ringing. Also, can't turn down the Unite ringer volume level --- ### Best in class - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Devices - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they are doing to prevent it again. We’ve only had like a couple problem in several years compared to couple problems a month with previous option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have complete control with 100% flexibility to add and remove components. When covid hit and we wanted a separate curbside line less than 5 minutes and it is up and running. Desk phones or PC calling it has it all. Pricing is 100% clearly communicated and reasonable at the front end. Frequent updates and improvements. Unlimited digital faxes for free… #### Cons That free fax benefit could have a better interface…. Honestly hard to come up with cons as they don’t have any of the gripes I had or heard about other services. --- ### Best Tech Team on the net. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Very good experience with Intermedia Unite. They can give any size office the best product and support and that has helped our office greatly. I have the best software and techs out there for our office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I buy software for our office based on the tech team that I talk with. If the tech team is willing to talk to me and answer my questions, then I know that the whole team wants our business. The sales teams are great but the tech team is what sales the product to me. After I purchase a product or service than I work with the tech team to make sure all is running smooth. The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team. Well worth having on my team. Best phone software out there! #### Cons The company does not have any problems with our office and we would highly recommend them to other businesses as well. --- ### happy intermediate unite customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. this product fits a low cost alternative to other voip services. so far no problems to date, although at a few times customer service was difficult to reach, but has not been a problem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros very good on boarding process, and very user friendly #### Cons so far, we have had no limitations, but we have not used all the features since the pandemic has limited business growth --- ### Great online phone system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered We have found this online phone system to be a great tool for our company. The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas the last company we had was very sporadic service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integrating and setting up Intermedia Unite was fairly easy. The customer service is very helpful! We have found this online phone system a major upgrade from our last provider. #### Cons Setting up our voicemail system was difficult. After several attempts however, we contacted customer support and were able to resolve everything. --- ### Reliable phone system - Overall rating: 5/5 - Reviewer: nancy l. - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I work in Sales and customer service. I cannot get work done without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It's scallable so that I can add or reduce my number of users according to our business plans. #### Cons sometimes when the mobile app is updated it gets glitchy (dropped calls) so I have to uninstall and reinstall it and that handles it. --- ### Best Cloud Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In this day in age customer want to have the flexibility to do business wherever they go and not feel any form of limitation from being a way from the "office". Intermedia solves that problem with the apps and additional features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the most impactful features have been the video conferencing, SMS messaging on chat, mobile App and being able to transfer a call from my desk phone to mobile app. The installation is super easy, and the quality of service has been great. #### Cons At this time, I don't have any comment to provide. --- ### Solid communications provider with stellar support. - Overall rating: 5/5 - Reviewer: Dan B. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a reseller of unified communications solutions for business. Intermedia's ready and immediate answers to all of our support questions make us look good and make it much more enjoyable for us to provide top-notch service to our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love Intermedia Unite because of its power and flexibility, we well as its reliability. The desk phones function perfectly and have great call quality, along with an extensive suite of standard features. Advanced programming allows us to streamline the customer experience even further. And to make it even better, Intermedia support far surpasses our previous two unified communications providers. #### Cons There are times when cellular data quality or Wi-Fi quality prevents ideal calls, but this is not unique to Intermedia and is a problem common to all VOIP providers. --- ### Unite Platform Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good experience. As advertised #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with the mobile app is the most convenient aspect of the unified product. Simple and straightforward #### Cons I would like an easier way to set a ring tone that helped differentiate between an intercom call and an outside caller --- ### Best communications platform for small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business and clients of the business. Highly recommended unified communications platform! Better than several other vendors I've used in the past! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, reliable, and budget friendly. #### Cons Messaging could be improved. But it is not a significant aspect of our or my clients business. --- ### Easy to use & Great Cust Serv Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue. I also love that our bill is the same price month over month. There are no surprises. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the customer service support team. They are very friendly and fix the issue the first time around. You don't have to wait for long to speak to someone to help you with your issue. I also love that our bill is the same price month over month. There are no surprises. #### Cons I don't have anything bad to say so far about the software. --- ### Elevate is critical in mobilizing our team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product and timely support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ATS/ATC team has improved internal and external communications using the features offered by Elevate. Productivity has improved and customer satisfaction as well. Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. These collectively will increase customer sat and employee sat. Both key to our business success. #### Cons Wish the hotdesking feature was available. --- ### Great Product for VOIP for MSP - Overall rating: 5/5 - Reviewer: Jessalyn A. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps us answer call when we are not in the offce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Product is easy Configuration and Great Support. #### Cons Everything is Great and we have not have any issu. --- ### long time dental office user - Overall rating: 5/5 - Reviewer: Larry D. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Intermedia for our VOIP phone system for 3 1/2 years. We love it and have experienced rare outages, but 99% of the time smooth calls in and out, and a competent VM system. #### Cons the cost is less than having landline, but not by alot. --- ### Intermedia VOIP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience as a user and partner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup, reliability, features. Great customer service #### Cons Not alot of cons. Occassional you have to login back in if first attempt doesnt work --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally good when cell coverage is extended #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Follow-me voice service, critical connection with team members, voice, text, and messaging. #### Cons Installation was an issue during the first deployment. --- ### You wanted it, so here it is. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. As someone who knew nothing about phone systems coming into this, I am now in charge of this technology company wide with our two offices and growing businesses. #### Cons Nothing to note. Nothing to note. Nothing. --- ### Revieq - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very dynamic in use and great support #### Cons when power / internet is out we are down --- ### Better then AT&T - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy, no issues and most importantly affordable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about this software is the cost and easy of use. #### Cons The thing I like least about this product is nothing, any and all problems have been resolved. --- ### Install review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What few questions or problems were handled quickly by Intermedia staff, or the local installer techs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The installing company added the Intermedia products, switched out the analog phones to Voip phones and had us running in a very short time, with minimal down time. #### Cons Haven't had any issues with the install or operation --- ### Great Service and Office Communication Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with our service and the options available in our package. Intermedia Unite has simplified and broadened our business communications. Customer service has been exemplary from the sales team to installation and has continued throughout our service period. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The onboarding team was outstanding. They made the process of switching from a PBX based phone system to the Voip system seamless. They were very informative, patient and extremely helpful. The set up included detailed training and assistance. Response to questions, issues or specific feature use was expedient, easy to understand and implement. They are always eager to help. Often times salespeople over promise and under commit. Once you have purchased the service, you are on your own. Not the case here, we have never once regretted our decision to go with Intermedia. Through the use of mobile apps and video conferencing, our ability to broaden communications within the company, outside vendors and partners has simplified our unique hybrid office platform. #### Cons The only con we currently experience is within an area of minimal or limited internet and Internet Service Provider options. The Voip phone need a consistent and stable internet connection. However, with the use of the mobile app, this issue is eliminated as it works through cellular phone coverage. ---