Intulse

RATING:

4.4

(133)

About Intulse

Intulse is a cloud-based VoIP service for small and midsize businesses. Key cloud VoIP features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed call indicator. Intulse's business VoIP phone service allows users to answer customer calls with personalized recordings. Users can either record all incoming calls or use on-demand recordings. A company directory is included for callers and internal team members. Callers can dial the first few letters of a person’s name to search the directory. The busy lamp field enables users to track the status of team members. In addition, Intulse offers a software dashboard that provides business communication tools to initiate new calls,...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Intulse Pricing

Visit our website for our VoIP service pricing: https://intulse.com/business-voip-service/pricing/

Starting price: 

$37.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Intulse Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Intulse

1 - 5 of 133 Reviews

User Profile

Adam

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Great local company

The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

PROS

A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

CONS

Besides the occasional need to reset the system or router, we haven't had any issues.

Vendor Response

Adam, We appreciate the kind words. You obviously get it. We work hard to not simply be another vendor, but to be a long term business partner helping organizations to thrive. Thanks again!

Replied July 2018

Lauren

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Helped cut down costs and saved time

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

PROS

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

CONS

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Vendor Response

Hello Lauren, So thankful for your excellent review! It's stories like yours that keep our team encouraged and confirm for us that we are on the right track and accomplishing our mission of providing exceptional service, support, and leading edge technology making a positive difference the bottom line of SMB's. We are working on that native mobile component you mention so stay tuned, it's just around the corner! Thanks again and all the best!

Replied November 2019

Paul

Publishing, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2019

Easy Interface, Inconsistent Service

Easy to work with, good local presence, I don't use the soft phone feature anymore as it's too inconsistent.

PROS

It's very easy to forward calls to my cell phone and to see when my co-workers are on the phone (helpful when working remote).

CONS

There is inconsistency in connection strength when calling out from the soft phone technology. I generally make outbound calls as a sales rep, and have had calls garble or drop randomly.

Reasons for switching to Intulse

Wanted to work with a local company and save money

Vendor Response

Hi Paul, Appreciate your honest feedback! Sorry your experience with the softphone app thus far has not been good. If you are not yet aware, we have released our own virtual phone inside of the Dashboard that can be enable for your extension whenever you would like. Please check with your admin about it. iPhone version coming soon... Thanks again.

Replied November 2019

Sarah

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Easy to Use and Reliable

Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient.

PROS

We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.

CONS

We wish that the text messaging was compliant and would automatically record into our CRM.

Reasons for switching to Intulse

Unreliable

Vendor Response

Hi Sarah, Thanks so very much for your positive review! We are thrilled that our support team has served you well and that the Virtual phone is a huge win for your team! We have some additional SMS dev. in the works so hopefully it will eventually meet your needs there as well. We have had many requests for that custom call routing since we built it for you guys! Thanks so much!

Replied November 2019

Turner

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Perfect Office Phone Solution

The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually. Very intuitive dashboard experience, and hardly any hiccups with setup and ongoing maintenance. Very quick and thorough response time when we do have an issue.

PROS

The Intulse Dashboard shows you a visual map of every phone line in your system with up-to-the-second caller ID and call data.

CONS

Nothing comes to mind from a software standpoint or from a customer service standpoint. Great product and service.

Reason for choosing Intulse

Pricing structure and functionality

Reasons for switching to Intulse

Pricing structure and functionality

Vendor Response

Turner, Thank you so very much for the kind words. It's our mission to provide exceptional service and support so hearing this sort of feedback encourages our team so much!

Replied November 2019