Intulse Software

4.68 / 5 (37)

Our advisors have recommended this product 5 times in the last 30 days

About Intulse


Intulse is a cloud-based VoIP solution for small and midsize businesses. Key features include conference calls, call transfers, custom hold music, interactive voice response, ring groups, call queues, caller identification and missed call indicator.

Intulse allows users to answer customer calls with personalized recordings. Users can either record all incoming calls or use on-demand recordings. A company directory is included for callers and internal team members. Callers can dial the first few letters of a person’s name to search the directory. The busy lamp field enables users to track the status of team members. 

In addition, Intulse offers a software dashboard that provides business communication tools to initiate new calls, manage voicemails and create virtual conference rooms. The solution also allows users to integrate a customer relationship management solution. Native Android and iOS applications are available.

The solution is available on a subscription basis and support is provided via phone and email.  



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

37 Reviews of Intulse

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(26)

4 stars

(10)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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June 2017

Allen from Esh Foods

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

June 2017

We upgraded our phone system to VOIP and are still in transition and learning the system.

more phones / extensions. Flexibility with programmable phones

Pros

I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Cons

Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.
Thanks,
Allen

August 2018

Byron from Thrivent Financial

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

How Intulse Changed My Business

Pros

Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!"

Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android)

If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business.

Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Cons

What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Response from Intulse of Intulse

Replied August 2018

Byron, We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Great product, reliable, minor flaws

Overall, my experience has been extremely positive. Their support is excellent, polite, knowledgeable and helpful. The phone system works well in office and remotely, wifi or 4G with minor call issues and hiccups.

Pros

The phone system is remarkably flexible, and offers everything that the bigger companies do but with more features and integrations than the "bigger" systems. I also like how flexible it is permitting remote work.

Cons

There have been some call quality issues, and some bugs that have been uncovered over time. That said, and to the credit of the Intulse team they have worked tirelessly to resolve those issues successfully each time. One of the biggest challenges is the need to frequently re-authenticate when opening their dashboard application.

Response from Intulse of Intulse

Replied March 2019

Very much appreciate this honest and thoughtful evaluation. Regarding the Dashboard App. While we did in fact uncover something that should now minimize if not eliminate the 're-authentication' bug you mention, you will be pleased to know that there will be an Intulse Dashboard App 2.0 coming very soon!

July 2018

Jeremy from Cloister Cabinetry

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2018

Good system and great service

The service we have gotten from the guys have been great. They are always helpful and driven to solve any issues we have.

Pros

I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing.

Cons

I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please.

Response from Intulse of Intulse

Replied July 2018

Jeremy, Thanks so very much for the great review! Glad your team is valuing the solution. Regarding the saving of VM away messages for your specific extension, that simply isn't an option at this time but we will look into it. If for some reason you are not accessing the Dashbaord App from your mobile phone where you can easily record a temporary greeting anytime on the fly, reach out to our support team for instructions on getting it installed. They would love to help.

May 2017

Alfred from Search One Advertizing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

This solution has exceeded our expectations and the customer support is simply amazing!

CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

Pros

Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Cons

Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.

April 2018

Greg from Communatech, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great concept. Huge upside for product development

The ability to integrate to a variety of CRMs.

Pros

Extremely relevant as far as call flow processing and features. The system is very reliable and has the ability to be very flexible in its deployment. The variety of endpoints is ok.

Cons

How to instructions seem to be sparse. The variety of endpoints could be expanded as well as the ability to have dealers be able to co-brand the various forms and PDFs that are used with the system.

Response from Intulse of Intulse

Replied April 2018

Thanks for the review Greg. You will be pleased to know that several of those 'how to' and user guides you mention have been completed and are readily available. Please reach out to our support team for access instructions.

April 2018

Steven from Select Security

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Intulse has provided rapidly deployed, robustly configured telecommunications solutions for us.

A fully functional order entry system coupled with a redundant IP based call center telephone system deployed in under 60 days.

Pros

The flexibility has been awesome. Anytime we ask for a feature, configuration change, or new configuration altogether, the answer is always a "YES" with minimal deployment time. We went from "0" to a fully operational call center in just 60 days. Not many vendors can do that!

Cons

The only con would possibly be issues when the hosted servers had maintenance at inopportune times that occurred without warning.

Response from Intulse of Intulse

Replied April 2018

We love a challenge, and you guys sure gave us a good one to tackle! So pleased that we were able to deliver everything needed in the time frame necessary and your specific needs helped to shape our dev road-map at the same time. Appreciate you and the whole Select Family.

March 2019

Kyle from John Kline Septic Services, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy to use software and great customer service

Intulse has been a great addition to our everyday operations. The phone system and accompanying app could not be easier to use.

Pros

Ease of use. Great customer customer service.

Cons

I have not found anything about the software that I do not like.

Response from Intulse of Intulse

Replied March 2019

Hey Kyle, thanks for the great review. We are happy to have been able to support you guys in getting up and running with a robust and affordable phone solution. Appreciate you mentioning the excellent support and our team strives to serve well everyday.

July 2018

Adam from Lupeer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Great local company

The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

Pros

A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

Cons

Besides the occasional need to reset the system or router, we haven't had any issues.

Response from Intulse of Intulse

Replied July 2018

Adam, We appreciate the kind words. You obviously get it. We work hard to not simply be another vendor, but to be a long term business partner helping organizations to thrive. Thanks again!

November 2018

Mark from MK Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Feature-packed, Low-cost with Excellent Service

Pros

I like everything about Intulse! Their phones, software and service are first-rate. I highly recommend them to the clients I work with as a technology consultant.

Cons

Setting up the phone system is a bit complex cause I tried to do a lot myself. However, all I really needed to do was call Intulse and tell them what I want and they would have done it for me!

Response from Intulse of Intulse

Replied November 2018

Thank you for the great review Mark. Yes, unlike most of the other solutions that send a link to a PBX panel and say 'have at it' we take the hands on approach and do everything for you. No need to learn another phone system, let us do the heavy lifting and enjoy the benefits! It's our pleasure to serve you.

November 2018