The company is run by a great group of people why genuinely care about their customers and the experience they provide. Phone systems are a dime a dozen, great customer service is not. This is why the Intulse team is and will continue to be successful.

A phone system should be a simple and straight forward necessity. There isn't much to like or dislike about the software at this point The customer service and staff are top notch, and that is what makes the software continue to run as it should.

Besides the occasional need to reset the system or router, we haven't had any issues.

I found Intulse when our business experienced a significant uptick in call volume after securing a marketing agreement with a strategic partner. This presented new challenges since our employees mostly work out of separate offices or remotely. We needed to streamline communication between remote team members and track all client contact quickly and easily so that clients and leads did not fall through the cracks. With Intulse integrating with our CRM, our team was able to take on more client call volume regardless of their location, all while cutting down the time needed to find and manage that client's record and notes.

The integrations have saved me an incredible amount of money. Running a small business, expenses are always top of mind but during this initial growth phase, it can be difficult to find a new salary in the budget to help manage the growing administrative burdens. I made it a point to build our tech stack based on integrations between platforms so automation could replace the need to invest in more human capital. Its integrations with my other platforms has allowed me to be more productive at a fraction of the cost of hiring a new admin. And speaking of costs, they are not the only VoIP provider I vetted that could integrate with other platforms. But they were by far the most flexible and competitively priced for more value than I had anticipated. Frequent update and new features is another great pro to this company. As I mentioned, they are really very responsive to feedback and I've seen multiple updates in the past 8 months that solved minor issues I found and more. Can't wait to see what comes next.

The mobile app may be the only thing I feel needs work. A recent update was just released though and I haven't had a chance to fully explore the upgrade. But to be able to use the virtual phone through my cell phone without any degradation in call quality would be a tremendous positive for me and I'm frequently on the road.

Easy to work with, good local presence, I don't use the soft phone feature anymore as it's too inconsistent.

It's very easy to forward calls to my cell phone and to see when my co-workers are on the phone (helpful when working remote).

There is inconsistency in connection strength when calling out from the soft phone technology. I generally make outbound calls as a sales rep, and have had calls garble or drop randomly.

Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient.

We love the new Virtual phone in the dashboard. It is user friendly, reliable, and allows us to easily work remotely. The customer service provided by Intulse is fantastic, questions and requests are handled quickly.

We wish that the text messaging was compliant and would automatically record into our CRM.

The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually. Very intuitive dashboard experience, and hardly any hiccups with setup and ongoing maintenance. Very quick and thorough response time when we do have an issue.

The Intulse Dashboard shows you a visual map of every phone line in your system with up-to-the-second caller ID and call data.

Nothing comes to mind from a software standpoint or from a customer service standpoint. Great product and service.

After working with dozens of vendors selling many technology systems, Intulse is at the top for having the customer service to back up all their promises. There are always issues and growing pains as you start with new software and hardware. It is the vendor that backs up the sale and issues with great support and Intulse did this.

Comparing many companies, I liked that Intulse was smaller and seemed to care about customer service and you knew you were talking to the same support when issues or changes arose. The software offered way more than we ever were expecting and I was shocked at how much more we could do with our phone system.

I have no downside to Intulse. Only downside is you need to have solid internet for VOIP service, but this is on your internet provider, not Intulse.

more phones / extensions. Flexibility with programmable phones

I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business. Thanks, Allen

Our overall experience has been quite good. The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into. They're always willing to answer any and all questions we may have however big or small they may be.

What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages. The interface is clean and easy to use. The call quality on the phones is great and as with the dashboard, the phones have so many useful features like call history, conferencing, park function and transferring calls to a 3rd party.

The dashboard does not work inside our Remote Desktop Connection, where we spend of our time. Also, there's no notification sound or beep when you intercom someone, they just simply hear your voice, which can startle you if you are turned away from the phone.

Overall, besides the "look" of the software on the mobile app, the functionality is great. It's easy to use!

I love that I can easily use my work phone when I am not in the office, and I can see the history of my calls with just a few clicks. Listening to voicemails is also very simple, and the email notification I receive is really helpful as a reminder to return calls.

I think the speaker option on the phone and on desktop can be improved, sometimes I need to double tap the button or sometimes it wont be speaker at all. Also, the user interface on the mobile app I think could be improved to look modern and even more simplified.

We've been really pleased with Intulse. I love that I can be on a call, ready to walk out the door, and transfer the call in seconds to my cell, never missing a beat. Additionally, when calling clients the "call from" number is our office number, not my personal cell.

For many years we have been wanting a system that will allow the features Intulse offers. We wanted a system that we could use our cell phones as well, and this does the job.

I really was looking forward to the recording feature, but that has had issues on the dashboard, though I can do it from my cell.

Intulse has been nice because we have been able to integrate it with our current logistics software we use. Our office has become more efficient because of Intulse.

I like the ability to see who my fellow co-workers are currently on the phone with. Also, we get a lot of calls each day and I like looking at reports of when the majority of calls come in each day.

The phone system is glitchy sometimes and it is really slow to switch between calls. Also, on the app the faxing feature could be improved. It would be nice to get an email or text notification when the fax was received or declined.

Our onboarding was pretty difficult. This was primarily due to Mitel, our former VOIP provider, clawing back our phone numbers right after they'd just been ported to Intulse. This was a nightmare, but not Intulse's fault. We also had problems with numbers being correctly routed to Intulse for awhile; some of the 'upstream' providers had to revise the routing in order for calls to come in to the new system. According to Intulse, both of these problems were very rare. Other than those glitches, all my staff are very happy with the system. The browser soft-phone works great. Most of us don't use the desk phones I purchased initially. [SENSITIVE CONTENT HIDDEN] from Intulse and the support people have been consistent from the start.

I really like the CRM integration with AgencyBloc. The automated call recording option, the pop-up of the client record upon inbound calls, have all been big wins. The protection from recording messages from a legal liability perspective was one big reason for the purchase.

I have the impression this is a fairly new and small company and new product. I can't say I dislike or have problems with any particular features of the software. I only want to see more features roll out which would probably be available in a more mature product.

The service we have gotten from the guys have been great. They are always helpful and driven to solve any issues we have.

I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing.

I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please.

Our experience with Intulse has been great. We are a start up business and chose to work with Intulse as our VOIP service provider. We have been satisfied with the quality of phone service as well as customer service.

The soft phone technology has been a very useful option for business phone calls to be placed anywhere outside of the physical practice.

It can be challenging to transfer phone calls from desk top phones to mobile phones and vice versa

Intulse has been wonderful to work with! Each time I want to change something with auto attendant or the way calls are handled, the support team is very quick to assist me. We are very happy with their service and our monthly phone bill is considerably less than what we were paying with our old provider.

I do not have any complaints with Intulse.

Intulse has allowed us to decrease our costs while improving our user and customer experience!

This software is easy to set up and customize to your use. It is easy to make adjustments as your needs change.

We have no complaints about this software.

It has been great to have the CRM integration and phone app so I can take calls from anywhere.

The integration with Wealthbox CRM was the reason I chose Intulse. It is the most important feature to me.

I wish there was a better contact sync available to dynamically sync with Office 365 or CRM.

Intulse has been a great addition to our everyday operations. The phone system and accompanying app could not be easier to use.

Ease of use. Great customer customer service.

I have not found anything about the software that I do not like.

Calls are easy to transfer, conference other callers into conversation and inter office calling. Easy to retrieve calls from voicemail while out of office. Forward calls to individual cell phone. Set auto-attendant and closed office messages.

Need a stable internet connection or loss call integrity.

Excellent! When support is needed, its promptly followed up and accurate solutions are provided. This service is extremely dependable, no need to worry about down time.

easy to use, minimal bugs... We previously had a software with another company that would crash and didn't perform to expectations. Intulse software has been exceptional with little to no issues.

At this current moment I don't have any.

Great Customer Service! Easy to use and versatile.

Would love to be able to answer the phone via a web app and would love the capability to view the option the caller selected when dialing in.

I like having the dashboard function for texting, calls, and reports. The reps are very helpful if we need anything fixed or updated that they have to do.

Mainly the little things that we use, like transfering calls or other tasks that aren't as convenient using intulse phones as they are using other services/cisco phones .

One issue we are solving is connecting while away from the office. Before we had to call from our cell when away, making it look not as professional. Oh, and texting! I love that we can create a chat that we can all view. This was is a client needs assistance when the originator is away, we can all follow what is going on.

I like that we can use it from anywhere. Using the softphone is great when away from the office. I don't have to give out my personal cell to clients.

So far, all has been great. I don't really have a con at this time.

0verall we are happy. allows the 4 office staff to collaborate nicely

Being able to have multiple lines being used is great. Call parking and transferring features are very nice too.

What makes this tough is all the glitches we have encountered so far. At most given times theres at least one small issue, such as a transfer switch not always functioning, short blackout on a line, call park not functioning.

Great service at a reasonable cost. Customer service is phenomenal!

Everything! From the everyday phone calls and customizable features to the app on our cell phones which enable my agents to service their clients like they were sitting in the office. We had a previous company that provided less functions and double the price. Using Intulse was the best decision I've made for 2017.

I would prefer quicker/easier access to recorded calls but they are working on that situation for us and it's probably not an issue most clients would have. I also would like a fax confirmation notice, but again that is a minor issue.