About INVOX

INVOX is a cloud-based call tracking system designed to help enterprises track incoming calls, generate leads and manage sales operations. It provides a host of features such as data storage management, call recording, white labeling, reporting, customer relationship management (CRM), call attribution and more.

It allows employees to track the marketing source of calls, manage keywords, analyze the performance of advertisements and monitor website pages. INVOX lets managers measure return on investments (ROIs) and identify the impact of video content as well as in-video display advertisements.

Pricing is based on a one-time license basis and support is extended via phone, email and other online measures.


Read More

Supported Operating System(s):

10 Reviews of INVOX

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 10 of 10 results

Do you use this product?Write a review

December 2019

User Profile Picture

Gabriel from aBeauty Clinique

Verified Reviewer

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

A golden tool for a marketing department

Great experience. Great and blazing fast customer support.

Pros

It is a very easy to use software with great reports. Easy to implement.

Cons

The fact that you have a limited number o minutes includes, but this is normal :)

Response from INVOX

Replied December 2019

We are incredibly grateful that you took the time out to leave us this note. Thank you!

December 2019

Andreea from Clinica Eliade

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

An easy way to track our company advertising performances

Pros

Invox has been our call tracking partner for the past two years. By using their tools, we were able to get valuable information about the incoming calls and measure how our marketing campaigns performed. Easy implementation, friendly and accurate reports on advertising channels that generated calls.

Cons

I have no specific criticism about this software, however as we continue our partnership, I could eventually suggest few tailored made features that will improve the overall service we get from Invox.

Response from INVOX

Replied December 2019

Thank you for your feedback! We assure you that we make every effort to improve and permanently add new functionalities useful to each business type.

December 2019

Bianca from International Work Finder

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2019

Invox can do much better

Pros

It`s intuitive and easy to use. I can extract information very fast.

Cons

The fact that it changes names & colors of sources every month. It does not give me coherence and consistency for my Monthly Report.

Response from INVOX

Replied December 2019

Thanks for the review and being a INVOX customer. We're always striving to improve our business, and I'd like to respond to your dislikes and see if we might be able to make the service better for you. The names of the call tracking sources change every month because in some months you receive calls from certain sources and in other months you no longer receive from the same sources. As for changing the colors of the call tracking sources, we found it a nice thing to make our customers smile. :)

July 2020

Mihai from DIgital Partners

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Essential tool for performance marketing

The INVOX Call Tracking software is a essential part in measuring the performance of the campaigns we run for our clients. Extremely helpful in tracking both online and offline conversions.

Pros

This product is really easy to set-up and integrate via API. Also, the customer support is exceptional, the team is very helpful in finding solutions to every request we have.

Cons

The user experience of the new version of the product can be significantly improved. Also, creating connectors for automation software like Zapier or ITTT would be a plus.

December 2019

Madalina from OMNIPERFORM

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Totally recommend!

we use INVOX for more than 2 years and it really helped us fully understand the whole media budget spend and the delivered results. we recommend it to all clients that are performance oriented and want to track all website interactions, not just the form completions.

Pros

easily to implement no bugs good reports

Cons

maybe to create a new feature where you could track two phone numbers simultaneous.

Response from INVOX

Replied December 2019

Thank you for your thoughts! As soon as possible, you will be able to track more than one phone number on the website. Stay tuned for more updates!

December 2019

Mihai from Moloso

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Invox is the best for us and the Moloso Clients

We use Invox for tracking phone calls from different medium and sources for us and for our clients. At the moment it is the most reliable and also affordable tool.

Pros

- accuracy - great service provide - great and easy to use platform - great customer support

Cons

At the moment I don't have any cons at the product. Every issue has been resolved ASAP bu customer support and I did not find any problems in the platform

Response from INVOX

Replied December 2019

Thank you for your review. We are pleased to have Moloso agency as partners.

December 2019

George from Jedi Digital Masters

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

I recommend it all the time!

As a marketing agency, Having the INVOX Call Tracking solutions installed in our customers websites and/or landing pages, gave us a great clearance in tracking our conversion goals. It is easy tu understand the metrics and with this solution, your marketing level is over 70% than others.

Pros

clearance - accurate measures - easy to use

Cons

I really didn't find nothing wrong so far. Wrong is not to use this service.

Response from INVOX

Replied December 2019

Thank you for your good thoughts and we are glad that INVOX is helpful to optimize your conversion rate!

December 2019

Alexandru from SearchAds

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent Software

Excellent partnership, positive and valuable feedback. Our company implemented INVOX in over 50 Google Ads accounts and based on the subsequent optimization we managed to increase our client base.

Pros

Excellent Reporting, Accessibility, Ease of Use, Very Helpful Customer Support,

Cons

There's nothing that we can think of at this moment.

Reasons for Choosing INVOX

-

Response from INVOX

Replied December 2019

Thank you for your review!

July 2020

Daniel from Edenred

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Great tool for phone conversions tracking

Pros

Easy onboarding, out of the box solution that works from day one. Great support from the team, they are always ready to use customer suggestions to improve the product.

Cons

The visual analytics part could need a makeover in the near future.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

INVOX Review.

Pros

I can see the sources of my traffic much more detailed than analytics

Cons

More detailed reports would be very useful

Response from INVOX

Replied December 2019

Thanks for the review. Soon you will see more detailed and complete reports in your dashboard.