All INVOX Reviews
1-16 of 16 Reviews
Sort by
Gabriel
Verified reviewer
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A golden tool for a marketing department
Great experience. Great and blazing fast customer support.
PROSIt is a very easy to use software with great reports. Easy to implement.
CONSThe fact that you have a limited number o minutes includes, but this is normal :)
Vendor Response
We are incredibly grateful that you took the time out to leave us this note. Thank you!
Replied December 2019
Andreea
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
An easy way to track our company advertising performances
Invox has been our call tracking partner for the past two years. By using their tools, we were able to get valuable information about the incoming calls and measure how our marketing campaigns performed. Easy implementation, friendly and accurate reports on advertising channels that generated calls.
CONSI have no specific criticism about this software, however as we continue our partnership, I could eventually suggest few tailored made features that will improve the overall service we get from Invox.
Vendor Response
Thank you for your feedback! We assure you that we make every effort to improve and permanently add new functionalities useful to each business type.
Replied December 2019
Bianca
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Invox can do much better
It`s intuitive and easy to use. I can extract information very fast.
CONSThe fact that it changes names & colors of sources every month. It does not give me coherence and consistency for my Monthly Report.
Vendor Response
Thanks for the review and being a INVOX customer. We're always striving to improve our business, and I'd like to respond to your dislikes and see if we might be able to make the service better for you. The names of the call tracking sources change every month because in some months you receive calls from certain sources and in other months you no longer receive from the same sources. As for changing the colors of the call tracking sources, we found it a nice thing to make our customers smile. :)
Replied December 2019
Mihai
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Essential tool for performance marketing
The INVOX Call Tracking software is a essential part in measuring the performance of the campaigns we run for our clients. Extremely helpful in tracking both online and offline conversions.
PROSThis product is really easy to set-up and integrate via API. Also, the customer support is exceptional, the team is very helpful in finding solutions to every request we have.
CONSThe user experience of the new version of the product can be significantly improved. Also, creating connectors for automation software like Zapier or ITTT would be a plus.
Madalina
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Totally recommend!
we use INVOX for more than 2 years and it really helped us fully understand the whole media budget spend and the delivered results. we recommend it to all clients that are performance oriented and want to track all website interactions, not just the form completions.
PROSeasily to implement no bugs good reports
CONSmaybe to create a new feature where you could track two phone numbers simultaneous.
Vendor Response
Thank you for your thoughts! As soon as possible, you will be able to track more than one phone number on the website. Stay tuned for more updates!
Replied December 2019
Mihai
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Invox is the best for us and the Moloso Clients
We use Invox for tracking phone calls from different medium and sources for us and for our clients. At the moment it is the most reliable and also affordable tool.
PROS- accuracy - great service provide - great and easy to use platform - great customer support
CONSAt the moment I don't have any cons at the product. Every issue has been resolved ASAP bu customer support and I did not find any problems in the platform
Vendor Response
Thank you for your review. We are pleased to have Moloso agency as partners.
Replied December 2019
George
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
I recommend it all the time!
As a marketing agency, Having the INVOX Call Tracking solutions installed in our customers websites and/or landing pages, gave us a great clearance in tracking our conversion goals. It is easy tu understand the metrics and with this solution, your marketing level is over 70% than others.
PROSclearance - accurate measures - easy to use
CONSI really didn't find nothing wrong so far. Wrong is not to use this service.
Vendor Response
Thank you for your good thoughts and we are glad that INVOX is helpful to optimize your conversion rate!
Replied December 2019
Alexandru
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent Software
Excellent partnership, positive and valuable feedback. Our company implemented INVOX in over 50 Google Ads accounts and based on the subsequent optimization we managed to increase our client base.
PROSExcellent Reporting, Accessibility, Ease of Use, Very Helpful Customer Support,
CONSThere's nothing that we can think of at this moment.
Reason for choosing INVOX
-
Vendor Response
Thank you for your review!
Replied December 2019
Daniel
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great tool for phone conversions tracking
Easy onboarding, out of the box solution that works from day one. Great support from the team, they are always ready to use customer suggestions to improve the product.
CONSThe visual analytics part could need a makeover in the near future.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
INVOX Review.
I can see the sources of my traffic much more detailed than analytics
CONSMore detailed reports would be very useful
Vendor Response
Thanks for the review. Soon you will see more detailed and complete reports in your dashboard.
Replied December 2019
Radu
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Invox Review
I have been very satisfied with Invox. I used the software for an real estate client to track conversions' sources. Very useful.
PROSHow easy it is to implement and use the software, as well as the accuracy of the tracking. It is a great tool to add value to the business.
CONSI had no issues with the software so I cannot say that it was something I did not like.
Vendor Response
Thank you for leaving us such a wonderful review. :)
Replied December 2019
Alexandru
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best thing I could possibly choose!
Maybe just the possibility to take voice mails whenever I reject a call ( a different voice mail than the carrier's )
PROSPeople don't text/whatsapp me anymore on my personal number. I get all my calls recorded. User friendly meniu!!
CONSNothing at the time. everything is alright!
Vendor Response
Thank you for your appreciation. We have added this development to the list (VoiceMail if you reject the call) and we will add it to the platform as soon as possible.
Replied December 2019
Adina
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Magazinul de Case
Very satisfied
PROSI like the team and their availability for the client. Great client service!
CONSThere are still changes that we needed and could not be done from the interface.
Vendor Response
Thanks for the appreciation. Your opinion is very important to us and we will consider it in future developments!
Replied December 2019
Richard
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Decluttering marketing ROI for phone conversions
Finally found the way to see through the phone conversions analytics...
CONSRequires call redirecting hence is a bit expensive because of that
Alexandru
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Good product, great value for money
Ease of use and good functionality. Tracking functionality helps a lot.
CONSDid not find any cons , until this moment.
Harry
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great help to understand which channels deliver the best results
Friendly support, easy to setup
PROSsimplicity of analytics and the level of support
CONSMonthly fee is a bit pricey, the investment only makes sense for bugets above 1000E/mo.
Vendor Response
Hello! Thank you for sharing your feedback!
Replied December 2019