--- title: "Avaya Cloud Office Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Avaya Cloud Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Avaya Cloud Office is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/ip-office-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / [Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/) / Avaya Cloud Office Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/ip-office-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/ip-office-profile/alternatives/) # Avaya Cloud Office User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.0/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 22 reviews (49%) - 4 stars: 13 reviews (29%) - 3 stars: 8 reviews (18%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. - I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. - I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. ### Most mentioned cons - Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building. - sometime facing problem with integration with other Vendor - Two and a half months later I have had enough and asked for a refund on all the phones. ## Avaya Cloud Office customer reviews Showing reviews 1-25 of 45 (page 1). ### Good inter office communicator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very nice product in term of the communication in between the employees for inter organization. #### Cons The structure of the product itself is the least thing I like about this product --- ### Avaya Cloud Office - Overall rating: 4/5 - Reviewer: Charles E. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Not a bad one, its a good way to make official calls easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We can easily make calls from the office number without needing a physical phone. All that is required is a headpiece with a mic. #### Cons Sometimes the call drop can be annoying. Probably, from our network service provider. However, it affects our calls sometimes. --- ### Avaya Cloud? Yikes.. - Overall rating: 1/5 - Reviewer: Patrick m. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems. #### Cons Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un --- ### A Very Approachable Phone System - Overall rating: 4/5 - Reviewer: Christopher R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader. #### Cons Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting. --- ### Very robust solution - Overall rating: 5/5 - Reviewer: Ariel U. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As having a telecom professional background, I can tell this Avaya solution is very robust and stable. #### Cons Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect. --- ### Avaya Cloud Office Fair Review - Overall rating: 3/5 - Reviewer: Shelby G. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail. #### Cons The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung. --- ### Avaya is awesome especially for the customer service industry - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Read the instructions on how to use the system it's very rich but it does take some getting used to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online. #### Cons Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature. --- ### VIKING Chemical Co. - Overall rating: 4/5 - Reviewer: Josh H. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The has been a massive increase in efficiency and ease of communication since the service has been implemented. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail. #### Cons Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building. --- ### Great PBX Solution for any sized office. - Overall rating: 5/5 - Reviewer: Oliver L. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems. #### Cons Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced. --- ### Drop call - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros IP calls are pretty simple, basic functionality #### Cons Drops calls, connectivity issues, updates don't always fix the issues. --- ### Valoración Avaya Cloud Office - Overall rating: 5/5 - Reviewer: Oscar B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. En general es un producto muy fiable y robusto que detrás tiene la experiencia de un fabricante que durante muchos años ha sido lider en las comunicaciones de pymes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Al ser un programa basado en centralita AVAYA ofrece muchas prestaciones de este fabricante a nivel de telefonía. #### Cons Debería tener un coste inferior, o permitir una gestión mas centralizada de algunas funciones. --- ### Its a very good product, excellent quality and life. - Overall rating: 4/5 - Reviewer: Vijayasekar M. - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The IP Office is feature rich & extremely flexible. The Programming interface & structure is simple to understand. #### Cons Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system. And the cost is comparatively high. --- ### Useful - Effecient - Dated - Overall rating: 4/5 - Reviewer: Jake I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros -Great for PBX Phone System Control -Allows for Easy Trunk Management Along with Directory Management -Great security features #### Cons -UI is a bit dated and can be improved -Very menu heavy and could be streamlined with a more concise feature set --- ### Hello... - Overall rating: 4/5 - Reviewer: Brian S. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings. #### Cons I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off. --- ### Convenient and easy to use - Overall rating: 5/5 - Reviewer: Leonardo A. - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers --- ### Great softphone system to integrate with Teams - Overall rating: 4/5 - Reviewer: Erin C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Avaya because it offers a great softphone service that pairs nicely with teams and salesforce. I love the CRM Connector feature that turns our client info live. No more typing in numbers we just have to click in salesforce and it dials them in avaya. It also works well with our recording software that is needed for QA. We have been using versions of Avaya for years and the most recent update is solid. I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Integrates well with MS Teams. The softphone feature of Avaya workplace through this is great. I like having everything hosted on the cloud so I can switch devices with relative ease. #### Cons Integrating Avaya to record audio during video calls can be a bit clunky at first. once you figure it out, it is manageable but training new employees to manage two pieces of software can be a drag. --- ### Overall a good experience - Overall rating: 4/5 - Reviewer: Zhuowei X. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I regularly use it for work to make calls and host meetings #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps. #### Cons Sometimes the application can time out and throw error messages that are inconsistent with the actual problem. Fortunately, logging in and out usually fixes it. --- ### AVAYA Rocks! - Overall rating: 5/5 - Reviewer: Kenidra S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of the time, it worked while talking inbound calls for AT&T Customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The phone/computer system was very clear to operate and talk. #### Cons Sometimes I had difficulty logging into the Ayveda. --- ### It serves as a basic productivity tool for call management - Overall rating: 3/5 - Reviewer: Moe H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience using Avaya Cloud Office was not bad as it simple to use but switching in between to get customer's details and interaction history was a bit stressful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like that it is very user friendly and supports call routing. #### Cons What I like least is that it provides limited customer context and does pull in customer interaction history. --- ### Dated on premise VOIP solution. Behind the times. - Overall rating: 3/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered it was average. Average functionality. Average support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It did the basics of PBX fairly well. It was easy enough to setup new extensions and add new phones. There was some good funcitonality around basic quese and call forwarding. the admin system was ok. #### Cons There was a lot of downsides for me. There was no softphone option available and the system was on premise so not only needed to be maintained and updated by my team but was not available outside the office. There was several glitches that caused many issues. If the system dropped out random people woyld lose their VM greeting or their deskphone would be reassigned randomly. Forwarding meant that the number of the person being called was displayed at the end of the forward. So if i forwarded it to my mobile i would see my own deskphone calling me instead of the initiator. There are just too many issues --- ### Avaya IP Office - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, It's a great software. Allows you to make phone calls remotely from the office number without needing a physical phone. This software helped our company thrive during the pandemic and working from home. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop. #### Cons Avaya is a bit outdated, limited features and requires VPN. --- ### It provides good quality of Ip phones with least cost. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Software backup and upgradation part are very easy and friendly to process and implementation. #### Cons Have to upgrade the system to newer version, while Avaya systems gets outdated. --- ### Avaya IP Office Review - Overall rating: 5/5 - Reviewer: Rakesh T. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its a very easy to operate. Very good product compare with Cisco. #### Cons sometime facing problem with integration with other Vendor --- ### Simple Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value. #### Cons There isn't a whole lot that I don't like about this software. --- ### Good all around voice solution for office/business - Overall rating: 3/5 - Reviewer: Luis G. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them. #### Cons The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/ip-office-profile/reviews/?page=2) --- Avaya Cloud Office Reviews, Pros and Cons - 2026 Software Advice