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> Reviews of Avaya Cloud Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Avaya Cloud Office is a good fit for you!

Source: https://www.softwareadvice.com/voip/ip-office-profile/reviews

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Avaya Cloud Office Reviews

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# Avaya Cloud Office Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(22)

4

(13)

3

(8)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

3.9

Customer Support

4

Value for money

3.6

Functionality

4

* * *

### Pros

"It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps."

"I primarily train new employees to use the software and once you get the hang of it everything is fairly intuitive."

"I liked the many stages you can enter regarding managing a call, like transfer, go on break, hold, brb, training,etc..."

### Cons

"Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building."

"sometime facing problem with integration with other Vendor"

"Two and a half months later I have had enough and asked for a refund on all the phones."

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Avaya Cloud Office Reviews, Pros and Cons - 2026 Software Advice