the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Occasional dropped calls can be troublesome.

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.