# Unified Communications as a Service (UCaaS) Software Reviews, Demo & Pricing - 2026 > Review of Unified Communications as a Service (UCaaS) Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/ip-phone-system-profile --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Unified Communications as a Service (UCaaS) Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Unified Communications as a Service (UCaaS) 2026: Benefits, Features & Pricing Wondering if Unified Communications as a Service (UCaaS) is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Unified Communications as a Service (UCaaS) 4.4 [(49)](https://www.softwareadvice.com/voip/ip-phone-system-profile/#reviews) Pricing Pricing available upon request ### About Unified Communications as a Service (UCaaS) Evolve IP is a cloud-based IP phone and collaboration solution suitable for businesses with over 50 employees. It caters to multiple industries including credit unions, financial services, health care, legal, restaurants and veterinary. It offers cloud computing and communication features that manage virtual desktop, disaster recovery, cloud call centers and phone systems. Primary features include call control, enterprise voice management, unified messaging and instant messaging, It provides users with voice servers, business collaboration tools including video, chat, web conferencing and screen sharing. It offers integration with multiple third-party solutions such as Outlook, Lync, Google Apps and Salesforce. It is compatible with Windows, Mac and Linux operating systems. Android and iOS mobile support is also offered. Customer support is offered via email and over the phone. Other help options include remote assistance, blogs, knowledge base and resource library. Wondering if Unified Communications as a Service (UCaaS) is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Unified Communications as a Service (UCaaS) User Interface ## Popular Unified Communications as a Service (UCaaS) Alternatives Main Product Unified Communications as a Service (UCaaS) 4.4 [(49)](https://www.softwareadvice.com/voip/ip-phone-system-profile/#reviews) Ratings Breakdown - 4.27Ease of use - 4.24Value for money - 4.26Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11047)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.43Value for money - 4.24Customer support - 4.39Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14603)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price ## Unified Communications as a Service (UCaaS) Pricing and Plans Starting price: $5.57 Free Trial Free Version Standard $7.48 per user No plan information available Essentials $5.57 per user No plan information available Plus $15.56 per user No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Unified Communications as a Service (UCaaS) Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Unified Communications as a Service (UCaaS) API Auto-Dialer Call Center Management Call Routing Call Scripting Conferencing Contact Management CRM IVR Monitoring Predictive Dialer Recording Screen Sharing Unified Communications VoIP Connection ## Unified Communications as a Service (UCaaS) Integrations Act! Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review Google Contacts Integration rated undefined from -1 review Sage CRM Integration rated undefined from -1 review See all 8 integrations ## Unified Communications as a Service (UCaaS) User Reviews Overall Rating 4.4 Ratings Breakdown 5 51% 4 37% 3 10% 2 2% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.3 Functionality 4.3 Have you used Unified Communications as a Service (UCaaS) and would like to share your experience with others? VR Verified Reviewer Computer & Network Security 2-10 employees Used other for less than 6 months Review source Reviewed July 2020 Nice IP phone system 5 i do not have a lot of experience with the system, but the experience i have was good. Ratings Breakdown 5 Ease of use 5 Functionality Pros: first and foremost, it works. i have seen too many phone systems that promise the world, and don't deliver. this one delivers. Cons: i can't really say there's anything i don't like. it does what it is supposed to do, and a whole lot of extra stuff. Read More OG Omar G. Verified reviewer Non-Profit Organization Management 201-500 employees Used daily for more than 2 years Review source Reviewed March 2024 VOIP and app convenience 4 This has been great to centralize and reassignments. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective Cons: Certain features not available on the self-portal dependency on a strong connection emergency calling features Read More KF Ketra F. Verified reviewer Retail 201-500 employees Used daily for less than 2 years Review source Reviewed March 2019 My review 4 We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed. Ratings Breakdown 3 Ease of use Previously 4 3 Value for money Previously 2 4 Customer support Previously 5 4 Functionality Pros: I like the way the Skype communicator software integrates with Skype and our company directory. Cons: I struggle with transferring calls and adding users to a conference. It may be a user issue. Read More MA Mario A. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for more than 2 years Review source Reviewed January 2024 Great flexibility 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit. Cons: So far, we have not encountered major issues. Read More SH Stephen H. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed April 2024 Meets our small business needs 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: Quick and effective support whenever we need it. Cons: For a small business, the cost is a little high for us. Read More JL Jacqui L. Verified reviewer Research 501-1000 employees Used daily for more than 2 years Review source Reviewed September 2023 Reliable VOIP Call Center Support 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service. Cons: Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker. Read More LP Lane P. Verified reviewer Internet 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2019 EvolveIP Phone Review 5 Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot. Cons: It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature. Read More KB Kenneth B. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed March 2019 Very Pleased 5 We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks. Cons: As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there. Read More MS MIke S. Verified reviewer Accounting 2-10 employees Used weekly for less than 2 years Review source Reviewed February 2024 Stonepayroll 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: What did you like most about Unified Communications as a Service (UCaaS)? support tickets. Cons: What did you like most about Unified Communications as a Service (UCaaS)? I hate having to need support ticket. Read More KH Katie H. Verified reviewer Telecommunications 51-200 employees Used daily for less than 2 years Review source Reviewed March 2019 An Okay Phone System 3 Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket. Ratings Breakdown 2 Ease of use 2 Customer support 2 Functionality Pros: In order: appealing user interface, each queue has separate settings, and each caller has separate settings. Cons: The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once. Read More Showing 1 - 10 of 49 Reviews Load More Reviews ## Unified Communications as a Service (UCaaS) Popular Comparisons [Slack vs Unified Communications as a Service (UCaaS)](https://www.softwareadvice.com/voip/ip-phone-system-profile/vs/slack/)[Microsoft Teams vs Unified Communications as a Service (UCaaS)](https://www.softwareadvice.com/voip/ip-phone-system-profile/vs/microsoft-teams/)[Avaya UCaaS vs Unified Communications as a Service (UCaaS)](https://www.softwareadvice.com/call-center/avaya-aura-profile/vs/ip-phone-system/) ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? 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