the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Occasional dropped calls can be troublesome.

This has been great to centralize and reassignments.

great central configuration. increasing efficiency for users, integrated communication Set and forget. easier to scale and more cost effective

Certain features not available on the self-portal dependency on a strong connection emergency calling features

So far it has not been good. We are going to give it a few months with the restructuring and the assignment of a dedicated CRM. We have already seen improvement in support calls, but still need to see it sustained. We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

The idea of the system. The redundancy with Broadsoft. Integration with Teams.

The implementation process was very rough and the hardware suggested was terrible. Support was brutal.

Setup was relatively easy and getting users up and running was painless. The flexibility it affords the staff is the greatest benefit.

So far, we have not encountered major issues.

Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

Easier deployment, easier to support, more cost effective, easier dialing between our corporate office and community locations

Removal of dependency on local carriers and PBXs. After implementation, better uptime and less support time required.

Takes time to port numbers in -but that is true of going between any phone systems

Overall the system works fine, it is easy to use and pretty straight forward. Like any other computer based program it has gone down some but not often.

Easy to use. Pretty straight forward. Can set up multiple users.

When the system crashes. It is also sometimes extremely hard to set a password for users.

The move to the VOIP and Teams user platforms have transformed our business use, allowing us to operate in the new remote environment with ease and reliable service.

Learning the lingo in differences between business realms took some getting used to, but it was not a deal-breaker.

Quick and effective support whenever we need it.

For a small business, the cost is a little high for us.

End users located nationally and needed a solution to assist with providing everyone access to softphone.

Ease of implementation into current environment.

While the admin website has undergone improvements, it still needs some work to allow easier administration.

The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

We our IP phone systems has provided us with freedom and mobility. We no longer need to be in the office to stay connected to our business lines and call quality is good most of the time.

The ability to control our IP phone systems using the Osmosis Portal. We can use the UC-One App on our laptops to stay connected with our corporate office line. Using the UC-One app will allow incoming calls to your office line to be answered from your cell phone or laptop.

Osmosis Software is not as intuitive as we would like to see. At times difficult to find what you are looking for.

Not great, and getting worse. We prepare for the worst case scenario every time we submit a ticket.

In order: appealing user interface, each queue has separate settings, and each caller has separate settings.

The customer service is disjointed beyond belief. Occasionally I'll speak to someone who knows the situation and how to help, but our company has had an overwhelming series of issues where the person helping would do the opposite of what we asked for, or they won't read the ticket properly, or they'll join every caller to every queue at once.

I have had nothing but a great experience with EvolveIP. The customer support is excellent, they are willing to help and provide you with every help they can.

Easy to use, user friendly interface, and quick access to my open tickets and contacting customer support.

Security time out is too quick. Some functionality are buried in the system.

I don't recall ever having the system go offline

The portal is a bit confusing in it's UX. They did an upgrade a few months ago... it seems to make it worse. The functionality remained... but it doesn't have a very intuitive interface.

Generally positive. Phone vendors should suggest a separate ISP, router and physical network (completely isolated form data network) for their phones, which they don't always do since this adds to the cost.

Ease of installation. Works with existing network infrastructure / ISP.

Some problems with phone sound quality. Also, can lead to finger pointing between the IT (computer) guys and the phone guys when problems arise.

We use the phone handsets in our offices and I utilize the computer based VOIP software on my PC. Once we got through the initial learning curve our users figured things out. The training could be better and more clear. It felt rushed.

I like the way the Skype communicator software integrates with Skype and our company directory.

I struggle with transferring calls and adding users to a conference. It may be a user issue.

good system to use. i can be reached pretty much everywhere. it belnds well with skype for business so you can have 1 tool to get it all done.

works on handset, pc app, and mobile app

mobile app you have to be connected to wifi

We use EvolveIP to manage our phone systems for multiple offices. And have been doing so for a number of years now - maybe 6 or 7 (while it was still a relatively new company). There were some limitations and issues that we had to work around in the early goings. But while there are often challenges with any new phone system, or integration with a new office on an existing phone system, we have had a great experience incorporating our new Florida office onto our existing platform this month! The folks we've worked with at EvolveIP have been incredibly responsive to our questions and in aiding us where needed. Our ability to use the Ossmosis admin tool to help in this process has also been an asset. They've been quick to provide options and solutions to situations where our lack of knowledge prevented us from taking further action. While there were some grumblings in the early days of our implementation, and while there are still a few minor issues here and there (what tech solution doesn't?), I've been really impressed lately with the increases in quality, especially in their commitment to their customers! It really shows that this company has made tremendous strides to become a significant player in this space. I would definitely recommend this company as one to do business with when implementing an IP-based phone system!

Reliable and easy to use

The queue and ability to monitor incoming calls

The options for incoming call reports could be more thorough

Software easy to use and very intuitive Easy to set up

I have no dislikes of current IP phone system

Customer support is very helpful and effective.

Some actions are not allowed from the admin console. As such to administrate some features you have to call Customer Support to get the issue resolved.

The voicemail is sent to email. I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient.

users are not using the web portal as they should and user administration is cumbersome. It would be ideal if the unified phone/computer service was a standard instead of an add on feature. Our company has decided not to go this route so our phones are just that - phones. WE are using Skype and goto meeting for online conversations and meetings.