The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

Join.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more.     


Designed for small to midsize businesses, join.me’s screen sharing module enables users to distribute and annotate content on windows. Its conferencing tool allows enterprises to host meetings using video bubbles, personal links and audio-only option. Additionally, the product comes with webinar solutions, which help users create custom registration forms, reminders and email invitations.


Other features of join.me include dial-in phone numbers, individual mute options, audio recording, bulk user import, mouse control sharing and more. It is available on a monthly subscription and support is extended via documentation, phone and email.



LongDescription

Whiteboard

Meeting Management

Two-Way Audio & Video

Presentation Tools

Video Chat

Attendance Management

Communication Management

Brainstorming

Call Recording

Registration Management

Screen Recording

Collaboration Tools

On-Demand Recording

Private Chat

Scheduling

Action Item Tracking

Recording

Mobile Access

Brand Management

Meeting Preparation Tools

Multi-Channel Communication

Role-Based Permissions

Host Controls

Multi hosts

Email Reminders

Desktop/Browser Sharing

Internal Meetings

File Sharing

Attendee Management

Real-Time Chat

Chat/Messaging

Time Zone Tracking

Customizable Branding

Conferencing

Remote Access/Control

Video Conferencing

Multi-Participant Screen Sharing

Live Chat

Two Way Audio & Video

Screen Sharing

Presentation Streaming

Online Voice Transmission

Real Time Screen Sharing

Call Conferencing

Event Management

Audio Calls

Audio/Video Recording

Document Management

Mac OS

Web browser (OS agnostic)

It is available via the following plans:
Professional (up to 150 participant) - $14/organizer/month (billed annually)
Business (up to 250 participants) - $19/organizer/month (billed annually)
Enterprise (up to 3000 participants) - Contact GoTo for details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Join.Me

Webinars

Documentation

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Call Transfer

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Telemarketing Management

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Contact Database

Preview Dialer

Call Monitoring

Campaign Management

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

Join.Me vs SpitFire

User Ratings & Reviews

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