Line2 Pro
About Line2 Pro

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Most Helpful Reviews for Line2 Pro
1 - 5 of 34 Reviews
Carla
Verified reviewer
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
The best online phone app
The calls are of very good quality, you can also send text messages, better than other systems we had tried before.
PROSThis app helps us to communicate with offices outside the country, at a very low cost. Allows you to install an app to the mobile phone at no extra cost.
CONSAt one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.
Reasons for switching to Line2 Pro
Calls didn't have enough quality.
Vendor Response
Hello Carla, Thank you for taking the time to leave this feedback for us, we greatly appreciate it! Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
My Business Phone
Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.
PROSI enjoyed it, I appreciate being able to try the trial and
CONSWhen I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed. Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.
Reasons for switching to Line2 Pro
Used Smartline it as a trial, it got the job done but nothing exceptional to go from trial to subscription
Vendor Response
Hello, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Thomas
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2019
Horrible
The software usually delivers my messages and calls reasonably well.
CONSThe software is buggy.I get random errors such as divide by zero exceptions during normal operation. On Windows 10, it will not save my microphone and headset settings. This means that I frequently (for every call) have to hang up on people, go into settings, set the microphone and speakers back to my headset, and call them back. This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile. (Moto E4 Plus) My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done. They say they haven't received a port request despite my carrier submitting a request repeatedly over the course of 2-3 months. We have tried reaching out to their VOIP service provider to try and get an answer as to why the port request is being rejected, but have yet to have a call answered despite calling during their posted open hours. Line2's response has basically been "not our problem."
Reasons for switching to Line2 Pro
Google Voice had a tendency to randomly send calls and texts to my number to a number 1 digit different than my own. I could never figure out why and at the time, Google only had forums for support. Now that they are offering a higher support tier with their Google One subscription I am trying to switch back. I wish I had never moved to Line2 in the first place.
Vendor Response
Hello Thomas, We most definitely appreciate that you took the time to leave this detailed feedback for us as it helps us to make any necessary improvements to our software. Our aim is to ensure that you are always having the best experience possible. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Tracy
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2022
Line 2 for daily use!
We use line 2 as a back up voip. One person on our marketing team uses line 1 daily.
PROSLine 2 is simple to use and easy to activate. Line is great for people who live in rural areas. This application doesnt require a strong internet connection.
CONSThe service can be spotty at times with lots of down times.
Reason for choosing Line2 Pro
Price and ease if use.
Patricia
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Line2 VOIP
Overall it's been pretty good. Support is good.
PROSI like that it is a VOIP vs. a land line. You can route calls to your cell phone. It's inexpensive.
CONSCalls are transcribed to your email. Transcriptions are not great, but at least I know there is a voice mail to listen to.
Reasons for switching to Line2 Pro
Cost primarily.