About Line2 Pro

Line2 is a cloud-based phone system that provides assistance in calling and messaging. It is suitable for small businesses. Line2 offers standard PBX features, including a dial-by-name directory, an auto attendant, call forwarding, after-hours call handling and call blocking.

The calling module helps users to dial contacts, forward calls, port numbers and make calls using wi-fi. Users can choose a number from multiple area codes, port existing numbers, get toll free numbers and design their own vanity number. Users can also design their own IVR system with an auto attendant feature in which there is a digital receptionist which describes voice menu system so that calls are routed and answered.

Lin2’s messaging feature all...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

30 Reviews of Line2 Pro

Average User Ratings

Overall

3.43 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(5)

5

2 stars

(4)

4

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

November 2019

User Profile Picture

Carla from Farmacia La Buena

Verified Reviewer

Company Size: 51-200 employees

Industry: Pharmaceuticals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The best online phone app

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

Pros

This app helps us to communicate with offices outside the country, at a very low cost. Allows you to install an app to the mobile phone at no extra cost.

Cons

At one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.

Reasons for Switching to Line2 Pro

Calls didn't have enough quality.

Response from Line2

Replied November 2020

Hello Carla, Thank you for taking the time to leave this feedback for us, we greatly appreciate it! Wishing you well, Carlos, Customer Marketing Manager

August 2019

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2019

My Business Phone

Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.

Pros

I enjoyed it, I appreciate being able to try the trial and

Cons

When I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed. Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.

Reasons for Switching to Line2 Pro

Used Smartline it as a trial, it got the job done but nothing exceptional to go from trial to subscription

Response from Line2

Replied November 2020

Hello, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager

October 2021

Patricia from Patricia Holmes Agency

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Line2 VOIP

Overall it's been pretty good. Support is good.

Pros

I like that it is a VOIP vs. a land line. You can route calls to your cell phone. It's inexpensive.

Cons

Calls are transcribed to your email. Transcriptions are not great, but at least I know there is a voice mail to listen to.

Reasons for Switching to Line2 Pro

Cost primarily.

December 2020

JASON from Olivier Law Firm, LLC

Company Size: 1 employee

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2020

Line2 is a good bare bones alternative

You get what you pay for, but for its useful and efficient automated assistant.

Pros

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

Cons

The Windows app isn't as robust as similar products, and it doesn't offer some of the free perks of its competitors such as conference calling and a back up line. The dialer is a bit wonky compared to other interfaces and the app should allow you to do more administrative tasks.

Reasons for Switching to Line2 Pro

Price, and hoping for a more useful automated assistant.

Response from Line2

Replied January 2021

Hello Jason, Thank you very much for taking the time to leave this valuable feedback for us. We look forward to making continued improvements to our platform for you in hopes that it will improve your overall experience. Best regards, Carlos, Line2 Community Manager

August 2021

Megan from Nest Counseling and Wellness

Company Size: 1 employee

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2021

Easy and low cost solution

Pros

Great cost and value for the product, easy to set up and simple.

Cons

Sometimes the calls dropped, but its possible that was my phone provider.