What are Line2 Pro users saying about the software?
Read what people like you have said about using Line2 Pro software through verified user reviews
User Review Highlights
3.55
33 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"It works incredibly fine. It's very easy to navigate the tools."
"This app helps us to communicate with offices outside the country, at a very low cost."
"The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use."
"I think there is only one thing - there is no search option. Whenever I tried to look for previous messages I need to manually look for it - one by one."
"My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done."
"This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile."
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Showing 1 - 25 of 33 reviews

David
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Good System - But There Are Others
Overall, this is a good product and I have recommended it to other people, but you do need to understand what the limitations are. I personally don't use the text messaging in the app, but it does have that too.
Pros
Easy to use and set up. Porting my old office line was done rather quickly.
Cons
1. Can only have one line 2. If a call from your cell phone comes in, it places the Line 2 Call on hold 3. Often signs me out - need to re-login more often than I think I should (maybe weekly?) 4. Can't run on more than one device - so YOUR mobile device only.
Anonymous
Company size: 1 employee
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
My Business Phone
Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.
Pros
I enjoyed it, I appreciate being able to try the trial and
Cons
When I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed. Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.
Reasons for switching to Line2 Pro
Used Smartline it as a trial, it got the job done but nothing exceptional to go from trial to subscription

Response from Line2
Hello, Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Megan
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Very user-friendly and effective!
Overall, this is great for what we needed. I wish there was more that we used for the business.
Pros
I love the ease of use and the ability to text at will.
Cons
Generally our mobile access is exceptional unless something is updated or someone else is on the same phone line. When you have many people using the same line it will only work in each capacity for one person except for texting.
JASON
Company size: 1 employee
Industry: Law Practice
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2020
Line2 is a good bare bones alternative
You get what you pay for, but for its useful and efficient automated assistant.
Pros
The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.
Cons
The Windows app isn't as robust as similar products, and it doesn't offer some of the free perks of its competitors such as conference calling and a back up line. The dialer is a bit wonky compared to other interfaces and the app should allow you to do more administrative tasks.
Reasons for switching to Line2 Pro
Price, and hoping for a more useful automated assistant.

Response from Line2
Hello Jason, Thank you very much for taking the time to leave this valuable feedback for us. We look forward to making continued improvements to our platform for you in hopes that it will improve your overall experience. Best regards, Carlos, Line2 Community Manager
Replied January 2021
Tracy
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
Line 2 for daily use!
We use line 2 as a back up voip. One person on our marketing team uses line 1 daily.
Pros
Line 2 is simple to use and easy to activate. Line is great for people who live in rural areas. This application doesnt require a strong internet connection.
Cons
The service can be spotty at times with lots of down times.
Reasons for choosing Line2 Pro
Price and ease if use.
Thomas
Company size: 1 employee
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Horrible
Pros
The software usually delivers my messages and calls reasonably well.
Cons
The software is buggy.I get random errors such as divide by zero exceptions during normal operation. On Windows 10, it will not save my microphone and headset settings. This means that I frequently (for every call) have to hang up on people, go into settings, set the microphone and speakers back to my headset, and call them back. This is inconvenient for people I know and can call back, but devastating if I'm trying to conduct business. Every update brings a litany of unexpected behavior and new errors, especially on mobile. (Moto E4 Plus) My biggest dislike is the difficulty I have had in getting assistance in porting my number out now that I have decided I'm done. They say they haven't received a port request despite my carrier submitting a request repeatedly over the course of 2-3 months. We have tried reaching out to their VOIP service provider to try and get an answer as to why the port request is being rejected, but have yet to have a call answered despite calling during their posted open hours. Line2's response has basically been "not our problem."
Reasons for switching to Line2 Pro
Google Voice had a tendency to randomly send calls and texts to my number to a number 1 digit different than my own. I could never figure out why and at the time, Google only had forums for support. Now that they are offering a higher support tier with their Google One subscription I am trying to switch back. I wish I had never moved to Line2 in the first place.

Response from Line2
Hello Thomas, We most definitely appreciate that you took the time to leave this detailed feedback for us as it helps us to make any necessary improvements to our software. Our aim is to ensure that you are always having the best experience possible. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Patricia
Company size: 2-10 employees
Industry: Insurance
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
Line2 VOIP
Overall it's been pretty good. Support is good.
Pros
I like that it is a VOIP vs. a land line. You can route calls to your cell phone. It's inexpensive.
Cons
Calls are transcribed to your email. Transcriptions are not great, but at least I know there is a voice mail to listen to.
Reasons for switching to Line2 Pro
Cost primarily.
Anonymous
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
I use it daily for texting in the cloud
It's ok but could be better
Pros
I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.
Cons
It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.
Anonymous
Company size: 1 employee
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Cost Effective
I have used Line2 for several yrs due to the price but if I could find something in this price range, I would change due to the down time.
Pros
The price is the reason I choose it and stay with it.
Cons
It makes you dial numbers repeatedly to get the number to connect and it is down a lot.
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2019
Non-Existent Customer Service
Horrible! Used them for a year for my small business. They’ve stopped responding to my emails altogether.
Pros
Easy to use; plug and play. Basically buy a line and use it with no waiting or set up.
Cons
Very Glitchy; often bad connectivity and downtime

Response from Line2
Hello, Thank you for taking the time to leave this feedback for us as it greatly helps us to make any needed improvements to our product. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Best second line!
Great App/software, reliable, inexpensive and allows my small business to perform professionally.
Pros
I tried Line2 after starting my own small business, which has quickly grown. Line2 allows me to receive my call anywhere and notifies me that the incoming call is for my business. Their app works wonderfully, no issues with crashing and allows for voicemail and text messages.
Cons
I have no issues to report with the app. The download and set up is easy, overall. Signing up a freeze.
Alternatives Considered
Reasons for switching to Line2 Pro
Inability to know if the call was a personal call or business call.

Response from Line2
Hello, Thank you for taking the time to leave this wonderful and detailed feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
SMS and Calling in one!
I highly recommend Line2 for those staffing companies that have offshore recruiters. It is very helpful. Communication is the key to successful placements. This is worth investing in.
Pros
I love the idea that it's like a virtual cellphone for us- recruiters working offshore! You can text and call a candidate easily in one software. Candidates can also leave a voice message and you will be notified and you can listen to it! You can also install Line2 on your cellphone - very accessible!
Cons
I think there is only one thing - there is no search option! Whenever I tried to look for previous messages I need to manually look for it - one by one. It would be easier if I can simply type a keyword on a search box!

Response from Line2
Hello, Thank you for taking the time to leave this wonderful feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Sarah
Company size: 1 employee
Industry: Individual & Family Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Personal Business Line
I have been using Line2 for about 2 years. It meets my basic needs although I have at times struggled with the overall quality of the service. But given the price point, I think it is a fair investment.
Pros
I chose Line2 because it's pricing was competitive. I use this for my business only, so I like that I can track my business related calls and messages apart from my personal correspondence.
Cons
At times the app has logged me out without me realizing it and during the times that it is not actively signed in I can miss calls and messages from clients.

Response from Line2
Hello Sarah, Thank you for taking the time to leave some feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020

Carla
Verified reviewer
Company size: 51-200 employees
Industry: Pharmaceuticals
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
The best online phone app
The calls are of very good quality, you can also send text messages, better than other systems we had tried before.
Pros
This app helps us to communicate with offices outside the country, at a very low cost. Allows you to install an app to the mobile phone at no extra cost.
Cons
At one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.
Reasons for switching to Line2 Pro
Calls didn't have enough quality.

Response from Line2
Hello Carla, Thank you for taking the time to leave this feedback for us, we greatly appreciate it! Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Your second number with out a sim
10/10
Pros
One of the best calling app with a reasonable pricing. It has call forwarding option. Clear audio for international calls even works with better mobile internet connection
Cons
I was happy with their services so I don't have any cons or negative comments

Response from Line2
Hello, Thank you for taking the time to leave this wonderful feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Shekhar
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Decent software for texting and calling
decent value for a decent price but expect some minor technical glitches
Pros
The user can get texting and calling options on a single phone. The pricing is cheap and the basic plan is good enough for small businesses especially for international calling over the internet.
Cons
The software doesn't do well if the internet speed is low and moreover it freezes abruptly which is really disappointing. There are certainly several other softwares available that work smoother.
Corinne
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Nice option for an organization with a virtual office.
Overall, this software gets the job done for a decent price. My only complaint is that I have to click around more than I would prefer to get it set where I want for call flow.
Pros
This software is cheap and reliable. It does have several settings for customization of phone call flow. It does the job fine enough that I have go looking for a replacement.
Cons
It is a little hard to navigate. I find myself having to click around several places to end up where I want such as to change settings, etc. It doesn't work well on Chrome. Only can access some of the application.

June
Verified reviewer
Company size: 201-500 employees
Industry: Logistics and Supply Chain
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Line 2 review
I am overall happy with my experience with line 2. It helps a lot keeping everything organized. Thanks.
Pros
What I like most about when using line 2 is how I never ever use my actual number to text or make calls. This app helps that.
Cons
What I like least about line 2 is that there are so many clones of this, WhatsApp for example, I have friends on both so it's easy to mix up whos on witch cite.

Response from Line2
Hello June, Thank you for taking the time to leave this feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Jake
Company size: 1 employee
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Awesomeness
Pros
This software has great business features. Has an auto attendant feature that is fully customize-able and has a great after hours functionality.
Cons
I do not like that they don't have a feature for hold music

Response from Line2
Hello Jake, Thank you for taking the time to leave this amazing feedback for us, we greatly appreciate it! All the best, Carlos, Customer Marketing Manager
Replied November 2020

Jose
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2018
Amazing virtual phone
Pros
Great option when you need a virtual phone, it allows you to call/text from the same app.
Cons
When trying to call outside the US, it gives you some issues in regarding country code and area code.

Response from Line2
Thank you for taking the time to post your Line2 review. We really appreciate it. ^MS
Replied March 2019
Megan
Company size: 1 employee
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Easy and low cost solution
Pros
Great cost and value for the product, easy to set up and simple.
Cons
Sometimes the calls dropped, but its possible that was my phone provider.
Dan
Company size: 2-10 employees
Industry: Staffing and Recruiting
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2019
Line2 - Not Worth It!
Poor experience - I would not use Line 2 again. I used them for over one year in the hopes that their support team would sort out the issues I was having but they never could. And the issues were too common place and constant that it ultimately hindered more than helped.
Pros
Easy to use and access from any smart phone
Cons
Functionality. It looks great on paper and on your dashboard, but there are so many issues and problems with Line2 that it is not worth the effort to keep using it. I am a business owner and the number of dropped calls, clients who could not hear me when I called, bad connections and more really hampered more than helped.

Response from Line2
Hello, Thank you for taking the time to leave this feedback for us as it greatly helps us to make any needed improvements to our product. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2019
Line 2 is very unreliable for business
Customer service has been terrible. They do not answer the support number and the mail box is always full. Filling a report on their website has not fixed anything for the past 45 day.
Pros
It was reliable in the past and the price was OK. I guess you get what you pay for.
Cons
For the past month and a half the system has a 40 seconds delay before a caller hears the first ring. Most clients hang up before that time. I have lost a lot of business due to this .

Response from Line2
Hello, Thank you for taking the time to leave this feedback for us as it greatly helps us to make any needed improvements to our product. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
lily
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
great when it works
Pros
Line2 is easy to get set up and start using. Once you sign up you can choose either a toll-free number or a phone number with a local area code. With Line2 you can easily call and text customers to help keep you in touch.
Cons
It can be glitchy at times and drop calls. Also, I have noticed that sometimes texts do not appear in the order they are sent/received which can make things confusing.

Response from Line2
Hello Lily, Thank you for taking the time to leave this feedback for us, we greatly appreciate it. Wishing you well, Carlos, Customer Marketing Manager
Replied November 2020
Jay
Company size: 11-50 employees
Industry: Financial Services
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2017
Line2 Pro needs some re-work to make it more user friendly
Needs a little work, when you send bulk messages out it freezes your PC.
Pros
Stability of the software has been fairly good, some times it needs to be re-installed, and for the most part it's okay after.
Cons
You can't copy from the software, you can copy the text, and not the number you have sent the message to.
