--- title: "LoopUp Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LoopUp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LoopUp is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/loopup-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Web Conferencing Software](https://www.softwareadvice.com/voip/conference-calling-comparison/) / [LoopUp](https://www.softwareadvice.com/voip/loopup-profile/) / LoopUp Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/loopup-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/loopup-profile/alternatives/) # LoopUp User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 127 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 87 reviews (69%) - 4 stars: 34 reviews (27%) - 3 stars: 3 reviews (2%) - 2 stars: 3 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Their sales, engineering, and delivery staff have been hands down some of the best experience I've seen in the past 20 years in the industry. - Overall I would say that our porting project with LoopUp is one of the best-planned and implemented projects in the voice sector that I have been able to implement to this date. - Very happy with the customer experience and the quality of the product. ### Most mentioned cons - We have struggled with a different VoIP provider for four years, experiencing spotty service and horrible customer support. - I also cannot choose which screen to share if I have multiple monitors. - Low-quality sound and imagery, voices are messed up, dragged out or hard to hear. ## LoopUp customer reviews Showing reviews 1-25 of 127 (page 1). ### LoopUp Review - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use mainly - good quality calls as well which is nice especially when communicating across the world. #### Cons The LinkedIn link up randomly doesn't work and your profile disappears --- ### We use loopup to host conference calls, trainings, and meetings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can setup conference lines for meetings, web training, and basic conference calls. You can add many users with custom numbers to prevent over using one line. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the app that is available to manage your call off the screen. I also like the web interface that you can log into to check your conference line use and to invite users to a call #### Cons The music that you have to put on mute each time you are the only person on a call can be annoying and sometimes it takes a few clicks for the system to see you are asking to mute it. --- ### Reliability Issues - Overall rating: 2/5 - Reviewer: Annette B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not great. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros User friendly from a get started and navigation perspective. #### Cons Not reliable, often dropped calls, often had difficulties connecting, limited features, no video conferencing (but that could have been the version we had). --- ### Great meeting/online conference calls solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this is a great tool for both small businesses and large corporations. Heartily recommend! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ability to connect your in-office, in-house employees with those on the go and joining from home. Whatever your location, you can easily be part of the conversation. #### Cons Most of the time, the speakers aren`t aware someone else is speaking - it wouldn`t be a bad idea to have a moderator, and for folks to "ask to speak" via pinging or similar. --- ### Strong Enterprise Level Conference Call Application - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted to modernize our conference calling and still our teams to focus on the client but providing an easy to use, reliable tool for hosting calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros LoopUp is a user-friendly conference call application that provides easy integration for Outlook and standard conference units. Call quality is very high, and it's easy to organize to bring in the external participants. Further, LoopUp takes data security seriously which is a plus for our organization. #### Cons No overall cons of using LoopUp. From time to time we notice slowdowns on the web and there have been 'hiccups' that require restarting meetings. --- ### Much easier to use than WebEx, Zoom and GotoMeeting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Enter in the number and the system calls you. No conference codes and optional disabling of music. Also don’t need to guess who is on the line - if they have entered in their name. #### Cons Sometime participants are unable to connect. --- ### Hassel-free Conference Calling - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It’s so fast and easy to join a call because the software only requires clicking a link to join. No more dialing long strings of numbers to enter a call. It’s also nice to see who’s on the call which saves a lot of time. #### Cons If not at a computer, there’s really no advantage to using loopup. If hosting a call by dialing in, it can be hard to locate your host number. --- ### LoopUp review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many companies rely on long distance communication to run smoothly. Using LoopUp for easy conference calling is a great way to facilitate this and talk to other people nationally and internationally. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Since I recently started using LoopUp at my office, I am happy to say that I have found an easy and reliable method of conference calling. I like how you can mute callers and how you are always able to see a list of names of people on the call as well as the name of the person that is speaking. There are multiple different ways you can use to join a conversation. LoopUp is good for all industries. #### Cons I have experienced occasional audio issues during calls – but no big complaints here. LoopUp is a quality service. --- ### Good for Video Conference Calls - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was the preferred tool for conference calls with one of my partners outside of the company. We used it for all conference calls discussing weekly matters. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This was easy to dial into without issue. Sound quality is clear and crisp. One can see and receive presentations on the screen without issue. #### Cons I struggled with the dialing options since mine would default to a phone versus my webcamera and computer tools. Otherwise it was a good, stable system. --- ### Review - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Scheduling addin made scheduling meetings easy. #### Cons The additional share screen feature wasn't user friendly. --- ### A great and easy to use conference tool - Overall rating: 4/5 - Reviewer: Randle B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience is generally fantastic with LoopUp. When Covid-19 hit hard, the calls were occasionally dropping out where other conference softwares weren't experiencing that issue. Sometimes people have difficulty joining and get rejected a few times, but on the whole it's super easy, simple, quick and versatile. The meeting recordings sometimes fail for unkown reasons and that can be frustrating, but support are always really great at answering questions and doing the best they can to help. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to integrate the invitation button in to Outlook is great and helps get meetings out quickly. Having the ability to set up multiple conference rooms means you never run the risk of overlapping calls and the wrong participants joining the wrong room. The call quality is good and the screen sharing function is easier to use than most conference software. The ease with which you join the conferences is unparalleled (it calls you, you press 1, and you're in) - no typing in meeting codes, no typing participant IDs, no meeting passwords. LoopUp is way less processor / memory intensive than most other conference softwares, meaning even those with low spec computers can use it with relative ease, it is seamless and fast. It's got one click meeting recording, doing both audio and video, so you can send that out to participants afterwards as a bonus. #### Cons The call lag / ping / delay isn't as quick as some other providers, meaning you can sometimes talk over or at the same time as others. There isn't a chat function or the option to raise your hand to ask a question. #### Reasons for switching to LoopUp It was the IT team's decision, not mine. --- ### Loopup - One Year In - Overall rating: 4/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Loopup gives us the ability to collaborate with other businesses globally and share screens to aid in discussion. It frequently provides better call quality than the competition or direct phone. I happily recommend loopup to colleagues in other industries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Loopup is useful for gathering people all in one place at one time. Call quality is solid and viewing a screenshare does not require an additional program to download and install, unlike Skype etc. Names can be defined when dropping in via the weblink so it is clear to see who is on the call. The ability to directly mute noisy people on the call is also a plus. #### Cons Sometimes kicking off a loopup call or joining a loopup call can take a while, potentially due to server load. Also, screen sharing can occasionally drop out without notification so if you haven't seen the green box around the primary display disappear you could be talking for a while without realizing it has stopped. --- ### take on LoopUp - Overall rating: 5/5 - Reviewer: Roshan R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Along side being a consultant, i am even a corporate trainer. Loopup has made my life easy, i can truly rely on LoopUp to set up my training sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of Access: I can connect to my meeting in mater of minutes, through laptop or cellphone. I can dial through my desk phone or direct a call on my cellphone. Setting up a meeting with my counterparts from other part of the world has become so easy, just need the loopup details. Can record my meeting and can even share my desktop to give a presentation #### Cons The option through which you can mute the attendees of a meeting. At times it works and at times it doesn't . But I believe it's really good feature - if it can be made more accurate it can do wonders, especially on call where there are many attendees. --- ### LoopUp Uses - Overall rating: 4/5 - Reviewer: Brad B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with LoopUp. It provides everything I personally need to communicate and do my job. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's super easy to use and add the extension into MS Outlook to setup meeting. #### Cons Allowing others to present their screen in meetings was sometimes met with difficulty passing control to them. #### Reasons for switching to LoopUp I have no idea. --- ### Loop Up for Staff - Overall rating: 5/5 - Reviewer: Camille C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LoopUp integrates nicely with other tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I work at a major law firm where attorneys rely heavily on LoopUp for conference calling. It is important that it is as functional and easy to use while in office, as well as working remotely. I appreciate how user friendly LoopUp is. #### Cons You will need to adjust your sound settings to the conference tool you are using at that given time. I work in between five manners of conferencing daily, depending on the team I am working with. --- ### Loopup across the Hawaiian Islands - Overall rating: 4/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have a weekly sales meeting with all of the sales reps throughout the Hawaiian islands. We use Loopup. It enables us to discuss the latest trends in the freight industry and how to best address them. With having input all at the same time, the differing perspectives are then worked on collectively. We also have a quarterly meeting with our sales team on the mainland. Since our market is primarily the Hawaii and W. coast region the feedback has been very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Standardization of the call times and numbers helps to set a pattern of weekly communication that is beneficial to all of our sales team . And, leads to the change to say to rep A, “ please stay on the line after the meeting for further input “...etc... I like it. #### Cons Occasional would cut off some queries or conversation --- ### LoopUp - Overall rating: 5/5 - Reviewer: Aleah l. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I love it very much i made a lot of money with it and to me it's worth it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a good legitimate app and u get plenty of rewards by doing offers, survays, and tasks !!! #### Cons it takes quite a while to get your earning --- ### Smooth Operator - Overall rating: 4/5 - Reviewer: Mamta T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is very easy to use and and quick to create invites with the functionality provided. #### Cons The link to see who is on the call takes a while to load in comparison to other web pages so I do believe this issue lies with Loop Up --- ### Wonderful, Easy Conference Calls - Overall rating: 5/5 - Reviewer: Sabita S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We switched to LoopUp over a year ago and everyone in the firm loves it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros LoopUp calls each participant, so no need to enter/remember numbers and passwords. Just click the link and LoopUp calls you! #### Cons Honestly, it is easy to use (for old and young alike), great call quality, and great visibility into who is on the line. No complaints. #### Reasons for switching to LoopUp The other product did not work well! --- ### LoopUp review - Overall rating: 5/5 - Reviewer: Andrew D. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Far better than the typical conference call system, but still needs a couple of enhancements #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive to use, always reliable and call quality is clear. Best feature is being able to mute certain people to deal with feedback and background noise. #### Cons No integration with iPhone contacts. You shouldn't have to type names into the meeting room every time. #### Reasons for switching to LoopUp Previous conference call system was very expensive and lacked most of the functionality of Loopup. --- ### Great Product - Overall rating: 5/5 - Reviewer: Eleanor D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can have multiple calls I like the ease of finding numbers for other countries #### Cons So far there isn't anything I don't like --- ### Solid Functionality - Overall rating: 4/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, LoopUp has been a solid resource for remote meetings, particularly when used with external business colleagues #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Starting meeting via a cellular call, saves phone numbers, easy to use #### Cons Occasional service interruptions, cost of service can discourage customers from using it --- ### Useful - Overall rating: 4/5 - Reviewer: Steve R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works fine if you are using this outside of a company network but we have had a lot of issues with trying to get Loop Up to work inside of the citrix environment we use. Loop Up have tried to resolve but haven't got there for me #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Dead easy to use. Good quality video and like the fact that you don't have to dial in #### Cons The mute option. You cant turn off the voice that tells you that you've been placed on mute. Also cant use it in the citrix environment --- ### Great Conference Calling Software - Overall rating: 4/5 - Reviewer: Anup M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, quick and easy to start a meeting and easy to dial in. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quick and easy to start a call, easy to dial in via mobile #### Cons Sometimes screen sharing is an issue, requires extra download to share a screen #### Reasons for switching to LoopUp Skype for Business wasn't suitable. --- ### review from user - Overall rating: 4/5 - Reviewer: Radhika K. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It helps in remote working with peers to share the screen and talk and discuss the issues. It makes problem solving easy and robust. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Integration with existing process was easier. I like the feature of recording the whole meeting and downloading it for reviewing later. Its ease of use and user friendly GUI features are very interesting and saves time. #### Cons Integration with existing process was not very hard. The recording of the meeting sometimes becomes available very late. It even takes few days before its available for download. This can be improved. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/loopup-profile/reviews/?page=2) --- LoopUp Reviews, Pros and Cons - 2026 Software Advice