Mango Voice

RATING:

3.7

(103)

About Mango Voice

Your office is now available wherever and whenever you need it. With Mango Voice's enterprise-grade, cloud based, VoIP phone system, you can stay connected to customers, patients, and team members through great features like, Call & Text from your business phone number, Auto Reply SMS, Automated Missed Call SMS, Webphone Access and many more. Mango also integrates with your favorite PMS or PES, providing powerful tools like ScreenPop, Click 2 Call, and Smart Call Routing. If you have any questions about your Mango service, call our U.S.-based, in-house customer support for unmatched, old fashioned customer service. Call directly, text, start a live chat, email us, or even message us on Facebook or Instagram. Whatever is most convenient for you. Mango is here for you.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Mango Voice Pricing

Visit us @ https://mangovoice.com/pricing for more pricing details.

Starting price: 

$32.95 per month

Free trial: 

Available

Free version: 

Not Available

Make Communication Simple

Mango Voice Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Mango Voice

1 - 5 of 103 Reviews

Diana

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Great Service

It has been very pleasant. I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution.

PROS

The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself.

CONS

I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this.

Reasons for switching to Mango Voice

Poor customer service with no accountability and poor service that was unreliable.

Daryl

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

I love Mango voice

Love that you can contact a person to help out! And not be transferred around the world!

PROS

I used to have a land-line. I didn't know there were so many more options to help manage calls and messaging. I really like the ease of use and options for usage

CONS

It took a couple tries to get everything set up right, but within a couple days things went smoothly. They have been great ever since.

Reasons for switching to Mango Voice

Needed a change. Hard to get ahold of centrylink

Laura

Medical Practice, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

Mango Voice Review of Business Phone System

Overall our experience with mango has been ok, when it is working well we like it. The cost is less so some of the inconveniences of having to contact customer service to change settings are a tradeoff for paying less. I wish it was more automated with the ability for more local control of settings on the phone. We have considered changing from Mango to something else due to difficulty hearing patients.

PROS

The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously.

CONS

The things we like least about Mango. The service is spotty we had periods of time where we would experience dropped calls. Recently service was out for 3 hours during regular business hours. We are unable to make changes to business shedule and put phones on voicemail if we are closed or out of the office for training during the normally scheduled business hours. I feel like we should be able to do this from the office, but we must call customer service to do so. Difficulty hearing person on other end during a phone call. We spent time programming all frequently dialed Customer Contact Numbers and then they all just disappeared one day.

Reason for choosing Mango Voice

pricing

Reasons for switching to Mango Voice

Pricing and ability to integrate with my software

Richard

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Great company

I have been on another VOIP company before but Mango voice was more cost effective!

PROS

I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it

CONS

It does not integrate with my orthodontic software!

Mary

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Mango Voice

Everyone at Mango have been very helpful in addressing questions and issues

PROS

I really like the VOIP system. I also l love that we can send and receive text messages through the software. The fax feature is really easy and I no longer have to walk to the fax machine.

CONS

Every once in a while the phones go down for no reasons and require the phones to be rebooted. This tends to happen mostly on the main phone line.

Reason for choosing Mango Voice

Reliability, Cost, Phones

Reasons for switching to Mango Voice

Inconsistent system and cost.