It has been very pleasant. I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution.

The customer service is exceptional. We were previously with Weave and had issues that were not resolved for weeks if not months at a time. Mango is easy to call or chat with and the service and resolutions are quick. We have had few issues to begin with, which is amazing in itself.

I wish that faxes were integrated with our Modento software so that I don't have to use another tab on my google chrome, but email notifications help with this.

Love that you can contact a person to help out! And not be transferred around the world!

I used to have a land-line. I didn't know there were so many more options to help manage calls and messaging. I really like the ease of use and options for usage

It took a couple tries to get everything set up right, but within a couple days things went smoothly. They have been great ever since.

Overall our experience with mango has been ok, when it is working well we like it. The cost is less so some of the inconveniences of having to contact customer service to change settings are a tradeoff for paying less. I wish it was more automated with the ability for more local control of settings on the phone. We have considered changing from Mango to something else due to difficulty hearing patients.

The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously.

The things we like least about Mango. The service is spotty we had periods of time where we would experience dropped calls. Recently service was out for 3 hours during regular business hours. We are unable to make changes to business shedule and put phones on voicemail if we are closed or out of the office for training during the normally scheduled business hours. I feel like we should be able to do this from the office, but we must call customer service to do so. Difficulty hearing person on other end during a phone call. We spent time programming all frequently dialed Customer Contact Numbers and then they all just disappeared one day.

I have been on another VOIP company before but Mango voice was more cost effective!

I have been on Mango Voice for about 4 years… so far so good. Occasionally you have the moments of technical issues but they try to fix it

It does not integrate with my orthodontic software!

Very pleased, as a matter of fact, I have told several other offices about Mango Voice.

Very easy to set up and being able to access voice mails online and/or from my email makes it very convenient to access. I can also change or update the settings easily online as well, very.

Sometimes it is very difficult to hear people and they have a hard time hearing me. I had to get a head set witch has helped (but unfortunately was an additional cost).