The ability to provide proof to our customers that their marketing dollars are being invested wisely with proven results.

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.

I run reports in the tool, it's easy to use and user friendly.

Inability to receive reports on specific data points.

Reports are hiding and not clearly found. If you schedule reports for certian users you can't see which reports are schedueld for which user.

I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Customer support for set up is very good, quick and simple.

We have had to switch out phone numbers due to bad calls coming in. Some of those calls were robo calls so the numbers must have been added to a list.

Easy to use and share with our clients on how to use.

Customer support for trouble shooting is a little difficult.

The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.

It helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business.

Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them.

Hard to stop automatic reports once they have been set. Sometimes the call review feature doesn't work on Google Chrome.

Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking.

I run monthly reports to estimate cost and never have had an issue, the reports are easy to read and easy to run.

Great call tracking platform with good customer support.

Marchex is a good source for call tracking needs.

The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.

Marchex provides call tracking for all mediums needed at a great price.

I like the Instant Meeting function the most. It is so easy to invite a colleague to join a meeting quickly, which really improves the efficiency.

It is a comfortable experience, as user and IT help desk doing troubleshoot to this application, easy to use and easy for the user.

This is best software for communication. It is highly recommend for video calls because the video quality is higher than other softwares.

I was very happy with the customer service we received as we were deciding to upgrade our account, and I love that I can use it on my phone but also as an app on my computer.

What I like most about this software is that it is reliable and provides a much better user experience than the competition.

It offers better quality in video calls. Cloud storage for recordings is an awesome feature of the software.

It's amazing what a clean, clear interface can do to provide clarity before a meeting or conference call. That is not what Zoom offers.

Great and easy to use overall. Love the ability to integrate it into Outlook and use that as a means to book meetings and join them.

This could be very frustrating as some attendees are disruptive whether that is on purpose or not. This makes it very hard for some people to learn and to teach etc.

Everyone knows how to use it, you can use it on any device because you have specific apps and it works seamlessly. So it's kind of the most popular meeting software which everyone knows how to use it.

I think its a great software to facilitate meetings and  feel like you are in the same room as others. I love using the different backgrounds.

I love he fact that its free for 40 minute meetings. I love gathering my team for training on this lovely app.

The integration with Outlook and Slack is a game-changer. The ease of use for our customers and other folks (like our board members!) helps us look professional and reliable.

It has been very helpful in conducting meetings during the pandemic. The voice and video clarity is great.

They make it super easy to use, the video and audio quality are great, and the chatbox to type in is a great additional feature.

BUT with 2020 and organizing remote events for large audiences, Zoom has been great and a life-saver.

When we switched to online learning at the beginning of the pandemic, I was so thrilled that this software was easy to use.

The ability to seamlessly involve hundreds of participants at the same time  as well as easy UI makes Zoom an amazing alternative to other competitors.

I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.

We love being able to hold meetings and the ease of inviting and logging on is worth the money spent on this service.

My favorite thing about this software is the price: FREE. You can't beat that, but not only is the software free the basic functionality that come with the free account are great.

Nothing so much to complain about the tool but sometimes the integration with google calender does not work properly.

I love how user friendly this application is. It was a breeze to purchase and sign up, the customer service is amazing.

This is the most user friendly platform of its kind and it is very reliable to work all throughout the day.

The experience was great and good product but the price isn't where it needs to be for small and medium-sized businesses to take advantage.

If you have set it to 9.30am, if somebody has technical problems at their end they will miss it because one cannot change the time from 9.30am to later.

Calls were often hacked and weird things would occur. This was hands down scary, created paranoia, and just an overall bad vibe.

Ease of use (even my elderly mom can use it!), no fee for 40 min option, good quality, well-known & respected; screen share option is nice; polls are nice.

The integration to select browsers has been a life-saver and I'd say the price is more affordable than other software in its category.

It's very easy to use, I just literally just click a button to start and that was it, the quality was great.

Was simple to integrate into Outlook so scheduling meetings is a breeze. Connection quality is superb even internationally.

I love that I can give my students the ability to write and draw on the screen, which can create more of a sense of community within the class as well.

Recently I read that Zoom had a security vulnerability, I'm worried about that and about the info hackers could get from my computer.

The ability to integrate external video devices is great for connecting broadcast equipment and have better quality meetings.

If your wifi connect is bad it can cut in and out. Whenever someone enters the meeting a sound plays that can be very annoying when your trying to listen to a presentation and someone joins late.

I honestly am not sure if it is one of the users in the meeting or if it internet related or what. However, the sound sometimes echos really bad and then the delay can be frustrating.

US Dollar

Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it. 

LongDescription

Real Time Analytics

Engagement Tracking

Text-to-Win

Shortcodes

Automated Responses

Mass Texting

Scheduled Messaging

IVR/Voice Recognition

Call Recording

2-Way Messaging

Call Routing

Mobile Coupons

Contact Management

Conversion Rate Optimization

Mobile Keywords

Call Reporting

Multi-Channel Communication

AI/Machine Learning

Message Personalization

Caller ID

Conversion Tracking

Keyword Tracking

Reporting/Analytics

Polls/Voting

Call Tracking

Call Transcription

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Mobile Alerts

Customizable Reports

Customer Segmentation

SMS Messaging

Campaign Scheduling

Call Disposition

Template Management

Campaign Segmentation

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reminders

Automated Scheduling

Chat/Messaging

Customizable Templates

Interaction Tracking

Campaign Analytics

Auto-Responders

Tagging

Web browser (OS agnostic)

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Marchex

In Person

Live Online

Webinars

Documentation

Videos

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

File Management

Commenting/Notes

Whiteboard

Split/Multi-Screen

User Management

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Document Storage

Access Controls/Permissions

Session Recording

Video Chat

SSL Security

Real Time Editing

Multistreaming

Single Sign On

Attendance Management

Communication Management

Screen Recording

Social Media Streaming

Calendar Management

Collaboration Tools

On-Demand Recording

Targeted/Locked Screen Sharing

Presentation Streaming

Private Chat

Scheduling

File Transfer

Recording

Content Management

HD Audio/Video

Screen Sharing

User Profiles

Mobile Access

Meeting Room Booking

Discussions/Forums

Annotations

Role-Based Permissions

Event Scheduling

Host Controls

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Internal Meetings

Email Management

File Sharing

Reporting & Statistics

Attendee Management

Real-time Broadcasting

Real-Time Chat

Event Management

Presenter Control Management

Time Zone Tracking

Auto Framing

Two Way Audio & Video

Multiple Camera Feeds

Electronic Hand Raising

Customizable Branding

Video Call Recording

Conferencing

Audience Engagement

Automatic Transcription

Remote Access/Control

Video Conferencing

Drag & Drop

Remote Support

Video Streaming

Multi-Participant Screen Sharing

Live Chat

Document Management

Search/Filter

Virtual Backgrounds

Video Layouts/Views

Productivity Tools

Surveys & Feedback

Activity/News Feed

Basic - for personal meetings: Free 

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Marchex vs Zoom

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