About Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.

Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cl...


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11,992 Reviews of Microsoft 365

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8,638)

8,638

4 stars

(3,062)

3,062

3 stars

(484)

484

2 stars

(64)

64

1 stars

(39)

39

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11992 results

May 2020

User Profile Picture

Andrei from JeFawk Games

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Games

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

May 2020

Great software suite with a clean modern look, a bit limited in the purchasing aspect

Using Office 365 is really smooth and I enjoy the minimalistic look which allows you to focus on the content not on all the tiny icons in the menus. I've been a fan of OpenOffice previously and currently I'm also using Google Docs but nothing beats Microsoft when it comes to a full suite of applications for office work.

Pros

Office 365 has a great modern look that spans across all their software and apps. The usual subscriptions offer the whole suite of programs to get most of your work done within it: Word for writing, Excell for calculations, spreadsheets, and charts, Power Point for presentations, Outlook for email, OneNote for fast notes, Access for databases, etc. The installation is done very easy and the software almost no configuring apart from the user logging in.

Cons

While some of the programs available in the suite are great for the majority of uses, some are not, such as Sharepoint which is for your company's intranet, Access for databases which is way slower than even the free alternatives. This is a paid software so obviously any free alternatives could work but not as smoothly. A problem I've ran into using Word was that the document needed a lot of modifications in order to be uploaded as an ebook and published on Amazon. Unfortunately I would really like to buy only a few of the programs I need. They have a way for businesses and individuals to purchase some but it's only for Word, Excell, and PowerPoint whereas I require Outlook as well, too bad.

Reasons for Choosing Microsoft 365

Google Docs was way too limited for my client's requirements, and OpenOffice too unstable.

Reasons for Switching to Microsoft 365

Apache OpenOffice froze often, looked like some program I'd use in Windows 95 and overall was pretty bad.

September 2021

User Profile Picture

Kelly from Kelly’s Tutoring

Verified Reviewer

Company Size: 1 employee

Industry: Primary/Secondary Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

September 2021

Tutoring with Microsoft 365

For me Microsoft 365 allows me to help my students make great presentations, and to make presentations myself that I can share even when tutoring online. I can create documents for each student and family to take notes on and then to search through again whenever I am trying to pace a student and figure out where we need to go next in their tutoring plan. I am also able to use spreadsheets to track income and expenses, project my future income, and make sure I’m staying within budget. Microsoft 365 really does it all.

Pros

The things that I like most about Microsoft 365 include: document storage and management, access to PowerPoint, Excel, and Word, and the ability to have so many tools within each program. You can really make your presentations stand out and PowerPoint is so easy to use. Microsoft Word allows seamless formatting and is easy for taking notes. Excel is amazing for making spreadsheets and is also very intuitive for use. The ability to have so many places to store your documents easily and then access them is phenomenal. It was very easy to integrate Microsoft 365 with my tutoring business and to use it for almost all of my daily needs.

Cons

The features that I feel could use some improvement are the apps for mobile access, offline access, and the search/filter feature. They don’t work as great as I would like, but overall they are still nice to have.

Reasons for Switching to Microsoft 365

I made the switch from Google Workspace because it was very limited in some of its features and does not work as well as Microsoft 365 in my opinion.

September 2021

Danang Muhammad from Self-employed

Company Size: 1 employee

Industry: E-Learning

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

5.0

September 2021

A Productivity suite for everyday job you'd never change!

As a freelance translator, I definitely use Microsoft Office on a daily basis. I use the Mac version of Office, and this software is extremely beneficial to me. I prefer to type scripts in Word. The formatting options are quite extensive. I use Excel to keep track of schedules, client lists, and monthly expenses. While PowerPoint is used to present to clients, the templates provided are quite good and visually appealing. Collaboration features that make it easy to see changes made by peers, as well as 1 TB of online storage that is more than enough for document storage. However, the monthly subscription fee is quite pricey for personal, and the iPad application's numerous limitations frequently prevent me from working when i didn't carry my Mac.

Pros

It just all-in-one complete productivity suite you need to do your job. An auto-save document feature (i use OneDrive) that saves me thousand time, and the fact that this software is a standard in every industry brings convenience to its users to exhange document and work on same project.

Cons

The subscription fee which pretty expensive for individual, the iPad app is less intuitive as it doesn't offer full function like the desktop version.

Reasons for Choosing Microsoft 365

Microsoft 365 offer compatibility support and being standard means eliminating error formatting on documents.

January 2019

Jeanne from La Porte County Sheriff's Office

Company Size: 51-200 employees

Industry: Law Enforcement

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2019

50/50

I'm on the fence about Office 365. Some of the features work really well like the applications. Other features like OneDrive aren't as trustworthy as I had hoped. Our company has had issues with accessing files on OneDrive and SharePoint. Microsoft tech support usually has the problem resolved within 24 hours. But for a 24 hours facility, sometimes that's not fast enough. Ultimately the decision was not mine to move to Office 365. Had I known it wasn't very reliable, I would have waited to transition to it.

Pros

SharePoint is a good function for a medium to large sized business. We use it to post documents that our staff use consistently so they can find everything in one place. The documents can get kind of buried in the file structure but it's ideally the same as Windows Explorer once you get used to it. It's nice that you can personalize the sites with background photos and text. Another great feature is the downloadable apps that you get with an E3 account. You can download the apps on a number of computers so you can use it anywhere. Additionally you can download the apps on your phone or tablet.

Cons

OneDrive has given me some trouble when I've got the folder linked with my computer. If you upload things to the OneDrive via internet browser, it's great. Once I added it to my desktop and opened the file window to be used in addition to the web browser, it got questionable. I would open files from the file explorer window and edit them and they wouldn't upload to OneDrive when saved. It's something you really have to keep an eye on. Maybe it was my network card or internet connection. But when you have more than one person editing the same files at different times, you never know if you're getting the most up to date version of that file. I've lost a lot of data because of this. Also when you create Groups and try to use that group for an email, you have to be sure to expand the group or it won't be sent as an email. It will send as a group message and most of the people I work with don't know how to view that.

July 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2021

Everything but Outlook

The overall experience customer side is good, but the partner experience is somewhat of a lonely and lost trip, as the standard Microsoft answer to a commercial or technical problem is "ask a vendor near you" even if you are a vendor! It works, but forget documentation for everything past the level "basic usage". On the other end, OneDrive and Azure and Sharepoint are great, the multi user environment is great, and the multi user editing and collaboration tools are a godsend in many cases.

Pros

As you would expect, the world standard office suite "excels" at word, excel, powerpoint, etc..the latest versions brought innovative feature without losing the plethora of customizations and toggles inherited from the past, aka you can customize it to a LOT to fit exactly your workflow.

Cons

Outlook needs to be bugfixed, outlook needs to be bugfixed, outlook has huge bugs. Outlook works weird but tolerable when paired with Exchange, otherwise it's a PITA piece of code. Makes email disappear, has huge latencies, pst corruption, ost corruption, reacts badly to external errors(no internet connectivitiy, unresponsive mail server..). To be clear, it has none of the stability of Thunderbird, which is free. When we deploy it in a business or corporate environment we always pair it with a mail backup system.

Reasons for Choosing Microsoft 365

While LibreOffice is a solid alternative for 90% of the stuff, Microsoft365 edges it with the advanced functions which are useful at business and corporate level, and it's basically the only contestant for proper(and i mean it, proper) multi user office work.