--- title: "Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft 365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft 365 is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/microsoft-365-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) / Microsoft 365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/productivity/microsoft-365-profile/) Reviews [Alternatives](https://www.softwareadvice.com/productivity/microsoft-365-profile/alternatives/) # Microsoft 365 User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 14,149 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 9,998 reviews (71%) - 4 stars: 3,489 reviews (25%) - 3 stars: 532 reviews (4%) - 2 stars: 69 reviews (0%) - 1 star: 61 reviews (0%) ### Most mentioned pros - File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. - It comes with decent collaboration features and offline capability for desktop apps, and allows for broad integration options, security controls, and compliancy policies. - It also comes with AI Copilot, which helps me to write documents, analyze data, and create charts that streamline many day-to-day tasks. ### Most mentioned cons - It can feel heavy if you only need simple document editing or are used to the Google Drive way of working, and the feature bloat in many of these apps are usually overkill for the majority of users. Since it runs on a subscription model now, the ongoing license costs per user can quickly add up. - Licensing structure: The different plans (Business Basic, Standard, Premium, E3, E5, etc.) can be confusing, and some essential features are locked behind higher-tier licenses. - Admin complexity: The Microsoft 365 Admin Center and related portals (Azure AD/Entra, Exchange Admin, Teams Admin, etc.) can be overwhelming and fragmented. ## Microsoft 365 customer reviews Showing reviews 1-25 of 14,149 (page 1). ### Helpful for Business - Overall rating: 5/5 - Reviewer: Tanya D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love that it gives us access to Microsoft Word and Excel which we use for our business for receipts and spreadsheets for recievables. #### Cons The only con I can see with Microsoft 365 is the pricing can be quite expensive and is a yearly fee rather than a one time fee. --- ### A Complete Productivity Suite That Fits My Professional and Personal Life - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft 365 has been excellent. It is a reliable and all-in-one productivity suite that supports my work as a physiotherapist, my ongoing professional growth in Canada, and my personal life. It keeps everything organized, accessible, and easy to manage. I would definitely recommend it to anyone looking for a powerful and dependable productivity solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 has been extremely helpful in both my professional and personal life. As a physiotherapist working in Canada, I use it regularly for documentation, organizing patient-related information, creating reports, and managing day-to-day work tasks. The integration between Word, Excel, PowerPoint, and Outlook makes everything smooth and efficient. Excel helps me track patient schedules and records, while Word is useful for preparing notes and documents. PowerPoint has also been valuable for creating presentations during my learning and professional development journey. The cloud storage feature is especially useful because I can access my files anytime, whether I’m at work or home. On a personal level, I also use Microsoft 365 to stay organized at home. It helps me manage routines and keep track of important personal information. Being a new mother, I find it helpful for organizing small but important details in a structured way. My husband also uses it for work and learning, so it has become something we both rely on in our daily lives. #### Cons The only drawback is the subscription cost, which can feel a bit high over time. Also, while the mobile apps are convenient, some advanced editing features are still better on a desktop. --- ### Great program - Overall rating: 5/5 - Reviewer: Lela W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great experience with Microsoft 365 from word to excel or even power point, whatever your needs may be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of pros for Microsoft 365 from word to excel spreadsheets. Great software for all your needs. Whether it be document prep or a spreadsheet or even PowerPoint. #### Cons The only con that i know of is it's a little costly for a subscription whether it be monthly or yearly. --- ### icrosoft 365 — the backbone of our daily operations - Overall rating: 4/5 - Reviewer: Louis s. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered ur overall experience with Microsoft 365 has been very positive. It has become indispensable for our daily operations, providing a unified environment for communication, collaboration, and document management. The combination of productivity apps, cloud storage, and enterprise-grade security delivers excellent value for money. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Seamless integration: All apps work together flawlessly, which significantly improves productivity and collaboration across teams. Cloud-based & cross-device: Access to files, emails, and tools from any device, anywhere, with automatic synchronization via OneDrive and SharePoint. Collaboration features: Real-time co-authoring in Word, Excel, and PowerPoint, combined with Teams for communication, makes remote and hybrid work effortless. Email management with Outlook: Powerful spam filtering, calendar integration, and rules/automations make handling high email volumes manageable. Security & compliance: Enterprise-grade security, MFA, conditional access, and data loss prevention give peace of mind, especially when handling sensitive data. Regular updates: Microsoft consistently adds new features (especially with Copilot AI integration), keeping the suite modern and relevant. #### Cons Admin complexity: The Microsoft 365 Admin Center and related portals (Azure AD/Entra, Exchange Admin, Teams Admin, etc.) can be overwhelming and fragmented. Finding the right setting often requires navigating multiple consoles. Licensing structure: The different plans (Business Basic, Standard, Premium, E3, E5, etc.) can be confusing, and some essential features are locked behind higher-tier licenses. Teams performance: Teams can be resource-heavy and occasionally sluggish, especially on older machines. Customer support: Support quality is inconsistent — simple issues are handled well, but more complex technical problems can take time to resolve and require escalation. #### Reasons for choosing Microsoft 365 ike competitors that require combining multiple tools from different providers, Microsoft 365 offers a complete suite (email, document editing, cloud storage, collaboration, video conferencing, and security) under a single license — significantly simplifying management and reducing costs. --- ### Microsoft 365 provides excellent cost to value and instant access to applications regardless of device and operating system. - Overall rating: 5/5 - Reviewer: Ben S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 has become a necessity in most K-12 ISD’s and for good reason. Not only are all the applications used by everyone worldwide, it simplifies the overall procedures of keeping clients on the same version and end user training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Microsoft 365 provides an excellent cost to value, especially when it comes to K-12. With almost no setup and a little training, users can quickly begin utilizing the products. #### Cons The Microsoft 365 administrative interface is cumbersome and complex. There is a lot of room to grow making the admin experience easier and better streamlined. --- ### Essential applications for all professionals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I use Microsoft 365 every day at work and I could not do my job without it. I have had a very positive experience with it overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft 365 has all of the office tools I need for my job. I am an Internal Auditor and I use Excel and Word daily. Microsoft 365 allows me to share documents and files with others and we can track changes for easy collaboration. My company also uses Outlook, Teams, and SharePoint, which allows for easy communication by email and instant message and easy file sharing and storage. #### Cons Meetings set up in Outlook are supposed to default to being Teams meetings. However, there has been a glitch a couple of times lately where I am unable to set up Teams meetings directly from Outlook. However, I’m not sure if this is an issue with Outlook itself or settings that my company has put into effect that lead to the glitch. --- ### Exceptional Value for Enterprise Email and Document Management - Overall rating: 5/5 - Reviewer: Hector A. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been highly positive, as the platform is an indispensable part of my daily operational workflow. When managing heavy civil engineering projects, the ability to rely on robust file sharing ensures the entire team is looking at the most current data. Whether I am structuring databases, managing massive amounts of project emails, or coordinating with the field, the suite handles the heavy lifting reliably and bridges the gap between complex data management and everyday corporate communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers exceptional value for money given the sheer depth of tools it provides for a fast-paced commercial construction environment. The email management capabilities in Outlook are outstanding; utilizing custom keyword rules, maintaining intricate folder hierarchies, and writing custom VBA scripts to automate replies with attachments has completely streamlined my daily correspondence. Furthermore, the document management and file sharing features allow me to seamlessly maintain complex cost-modeling data in Excel and ensure those pipelines stay synced and up-to-date across our teams and external databases. #### Cons While the suite is incredibly powerful, the ease of use can decline sharply when you dive into its more advanced capabilities. There is a steep learning curve required to build and troubleshoot custom macros or complex Excel data pipelines. Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky. Finally, while customer support is available, they sometimes struggle to provide immediate, escalated solutions for highly specific, technical workflow issues, which means you often have to rely on self-troubleshooting. --- ### Microsoft 365 Great Value for Non-Profits - Overall rating: 4/5 - Reviewer: Monica P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use Microsoft 365, primarily Word, for our pastoral and teaching staff. It has been very cost effective for a non-profit to be able to have multiple users on a license. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Being able to provide multiple user licensing, mostly for using Word, has been our main focus. For most of our staff, Word is the primary program used for most of the work day. The Microsoft App is also an excellent feature for users needing to transfer documents for use on digital devices; the ability to maintain the formatting and even edit with the same formatting capabilities in the app is awesome. #### Cons The Authenticator App function requiring 2-factor authentication when logging into a device. No other safety login requires holding 2 devices in hand in order to get access to one of them. --- ### Microsoft 365 Overall - Overall rating: 5/5 - Reviewer: Delicia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy Microsoft 365. Its easy to use once you know where the different features or buttons are located. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love the fact that I can share documents with staff and peers and provide them with being able to make edits within the document or just view it. If the do have the capability to make edits I can see when they are in the documents and what edits they are making. #### Cons All features does not connect with desktop functionality. Desktop features and office 365 features are not the same, not in the same place etc. --- ### File Sharing Anywhere and Everywhere! - Overall rating: 5/5 - Reviewer: Christine T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the most about Microsoft 365 is OneDrive. It can save, share, and access my files and photos wherever I am. #### Cons sometimes it takes time to update to the newest version which pause my time to work because I need to wait. --- ### Good product for business use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The product is robust, offers customers low to mid-level protection and will assist with day-to-day tasks, but may require some additional relearning and very occasional outages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Product is pretty reliable, the options for SharePoint and OneDrive to share files helps many people in todays business world and spam filtering in email is usually enough for most people. While the value for the money has been decreasing over the years, its still pretty decent. All-in-all, the product is still the best option for business customers and what I recommend, despite a few shortfalls. #### Cons Ease of use is ok, they are constantly changing things just to move them. Sometimes its due to added features and others times it's just in a different location, including the Admin Center. If you ever need to open a support ticket, your chances of connecting with someone who can help are next to zero and the product is constantly under attack because of how popular it is in the business world. I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not enough. #### Reasons for choosing Microsoft 365 I'm trained in both and use both on a daily basis --- ### Microsoft 365 review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Microsoft 365 has been a solid move for us overall. We switched to get away from managing individual Microsoft licenses, which had become a real headache. Having everything bundled under one subscription has made things much easier to manage and more predictable from a cost and admin standpoint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Simplified licensing compared to standalone Microsoft products, all the core tools we use are in one place (Outlook, Excel, Word, Teams, OneDrive, SharePoint). Works well across devices and supports remote work Strong collaboration tools, especially for email, meetings, and shared documents. Regular updates without having to manage version upgrades #### Cons Setup and configuration can be more complex than expected, especially around security and permissions. Some features change frequently, which can be frustrating for users. Costs can add up as you add users or higher‑tier licenses Not everything is intuitive, particularly for non‑technical users #### Reasons for switching to Microsoft 365 We switched to Microsoft 365 because managing individual Microsoft licenses was time‑consuming and difficult to keep up with. Microsoft 365 simplified licensing, made costs more predictable, and bundled the tools we already use into one platform. --- ### Essential Work Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft 365 is a great all-around tool for work or school needs. The apps included in 365 are essential for work and helpful for file sharing. #### Cons Microsoft 365 offers many apps, but I'm not sure how to use all of them. I don't even know what they all do. It would be nice to have more training videos or courses on some of the lesser known apps. #### Reasons for switching to Microsoft 365 Microsoft is a more secure and robust software. --- ### One of the Most Complete Productivity Suites - Overall rating: 5/5 - Reviewer: Victoria T. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I enjoy using Microsoft 365 as it has many tools and integration between them all. General use of the tools are relatively straight forward, you can use it simply or as complex as you want. It allows for a lot of customization in terms of work. Even though there are many features to help different needs and wants, it can be overwhelming to new users to go through and learn them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 has been a solid solution for both work and personal use. What I like most is having everything in one place whether it is email, file storage, document creation, and/or collaboration tools. Outlook makes managing emails and calendars incredibly easy and customizable, while OneDrive simplifies file sharing and access across devices. The integration between Word, Excel, PowerPoint, Teams, and SharePoint helps keep work organized and makes document management much more efficient. It also does a good job handling images and videos through cloud storage and syncing. There is a bit of a learning curve because of how many features are available. That said, customer support and online resources are pretty helpful when issues come up. Overall, Microsoft 365 offers great value for money and has always been an essential part of my daily workflow. #### Cons Subscription costs can be expensive as well as the features being too overwhelming for new users. I still don't use all the features available but having so many features also makes it very customizable to different needs/business needs. --- ### Comprehensive Productivity Suite for Business Collaboration - Overall rating: 5/5 - Reviewer: Sonu P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Microsoft 365 has been very positive. It has significantly improved communication, collaboration, and productivity across teams. The cloud-based ecosystem makes it easier to access files, manage emails, and work remotely without major disruptions. The platform performs well for businesses of all sizes and provides a dependable environment for document management, collaboration, and day-to-day operations. While there can be some complexity around administration and licensing, the overall reliability, functionality, and integration across applications make it a worthwhile long-term investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers an excellent combination of productivity, collaboration, and cloud-based tools in one platform. The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient. The platform is easy to use for most users and provides strong value for money considering the number of applications included. File sharing and document management are seamless across teams and devices, while spam filtering and security features in Outlook help maintain reliable communication and protect against unwanted emails. Customer support and ongoing updates are also strong, with regular improvements and security enhancements being released consistently. #### Cons Licensing and subscription management can sometimes be confusing, especially for businesses with multiple users and plans. Some advanced admin and security settings also require technical knowledge to configure properly. Occasional syncing issues between desktop and cloud applications can happen, particularly with large shared files. --- ### The best office suite tool on the market! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft 365 has been very positive. It remains the #1 office productivity suite on the market for a reason, offering a robust and dependable set of tools that support day-to-day business operations. Despite some cost concerns at scale, the value it provides in terms of efficiency, collaboration, and professionalism makes it a worthwhile investment for running and growing a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using the Microsoft 365 product suite for my small business for 3 years now. It brings together the core tools I rely on every day. Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem. The familiarity and reliability of these applications make it easy to stay productive without needing to learn new platforms, and the cloud integration ensures I can access my work from anywhere. For a small business , it provides a professional, all-in-one solution that covers most business needs. #### Cons What I dislike is primarily related to pricing as the business grows. While Microsoft 365 can be very affordable for a small number of users, the costs can add up quickly as you scale and need more licenses or higher-tier plans. Additionally, there can occasionally be feature overlap or confusion between different apps and plans, which can make it harder to determine exactly what you need. For small businesses trying to stay lean, this can become a consideration over time. --- ### Comprehensive Productivity Suite That Works Well Across Teams - Overall rating: 4/5 - Reviewer: Sven S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Microsoft 365 for a while and am very satisfied with it overall. It brings together the most important productivity tools in one place, which makes daily work much easier and more organized. I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption. The cloud-based access and collaboration features are also a major advantage, particularly when working across different devices or with other team members. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 offers an excellent combination of familiar applications, strong collaboration features, and reliable cloud access. It is easy to share files, co-edit documents in real time, and keep work synchronized across devices. The wide range of included apps makes it a very versatile solution for both personal productivity and professional use, and the ecosystem works especially well for teams already using Microsoft products. #### Cons One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions. The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users. In some cases, the number of features and settings can feel overwhelming, and a stable internet connection is important to get the best experience from the cloud-based services. --- ### Great business solution but tough implementation and ongoing administration - Overall rating: 4/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good solution for a business that needs to cover services such as email, calendar, file storage/sharing, chat, video conferencing, etc. From an implementation and administration perspective, a dedicated IT person or team is needed as its not as straightforward as GWS and needs to be configured correctly initially to set a good foundation as the business scales up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Really like how there is a web application as well as the desktop application (windows and macOS) for most of the commonly used services (Outlook, OneDrive, Teams, etc. Reporting analytics is good and able to get a lot of information across all applications. Very well supported and integrates with almost every 3rd party application out there. The M365 suite of apps covers alot of services and for the price, is a great solution for any size business. #### Cons There are way too many "admin portals" to manage everything within the M365 organization. There are also way too many places where the same setting technically lives and its confusing which is current and/or takes priority when enabled and/or does the change here take effect everywhere else or not. Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank. Licensing structure is crazy confusing. Sharepoint can be confusing if not structured correctly from the start. --- ### The perfect suite of tools. - Overall rating: 5/5 - Reviewer: Osvaldo B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered In general Microsoft 365 is a complete and well-made tool, with all the software needed for office work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 is a suite of softwares that includes Word, Excel, One drive, Teams, and other useful tools. In general it's good and easy to use, as well as it's good in file sharing, file convertion, email and documents management. The customer support is excellent and fast answering. The price is a little high but reasonable, considering the quality of the product. #### Cons For a company the cost can be reasonable and acceptable, but for a private sometimes it can be considered too expensive. --- ### Reliable and Smooth - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft 365 is an easy-to-use and practical tool for everyday work. It brings together all neccessary apps you need is in one place. I love how simple it is to share files and collaborate with others in real time, whether for work or school. Overall, Microsoft 365 is reliable, efficient, and helps you stay organized and make daily tasks smoother and convenient to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how all the apps work seamlessly together. The fact that it offers all of the tools needed for day to day task for any line of work is amazing. #### Cons What I like least about Microsoft 365 is frequent and buggy updates when they do occur. They tend to launch incomplete updates that causes performance issues that need to be patch with another update within the next couple of days --- ### Ideal for small marketing teams. - Overall rating: 4/5 - Reviewer: Edward T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Good for our smaller Marketing team. While it has its quirks, it's efficient for handling e-mail, collaboration and perhaps the storage of files. The value for money is fairly good, particularly if you consider the toolset all in one. Most of the times in need, customers receive support from the support team, this helps to complete the reliability of the platform within our daily tasks. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Microsoft 365 has been a key part of how we run our agency. The Outlook-based email management is streamlined and dependable, important when running efforts and communicating with customers. OneDrive allows you to quickly share files, and brand assets for client projects can be stored easily. I also appreciate how Word and Excel work well together for campaign planning and reporting, it all seems to fit together. #### Cons It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt workflows, causing frustration. For image management and video management, it will do the job, but it won't be best practice with high-resolution media files for ads or social posts. --- ### While necessary to our school but not the best thing to be around. - Overall rating: 5/5 - Reviewer: Katherine R. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Our school is fully dependent on the use of Microsoft 365, and we have always had to balance storage and price. Teachers practice well following first practice. The platform is used to manage our day to day activities from attendance to parent contact. Although not happy about the annual increases in prices, the change is too disruptive now. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Outlook shared Calendars are used to help coordinate the parent-teacher conferences by grade level. Teachers can easily access lesson plans from home using OneDrive. Teams came into existence during the time of remote learning as teachers can share worksheets, videos, etc. with students. The admin center makes it easy for me to administer new hires. Time is saved in the creation of newsletters with Integration between Word and PowerPoint. #### Cons With all of the student project videos, storage is really a problem. There are instances when email attachments do not get synced well between devices. Licensing fees become expensive pretty quickly on our money, we're paying for things that many teachers won't touch. --- ### Awesome product that covers all the bases. - Overall rating: 5/5 - Reviewer: Joseph L. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I use 365 on a daily basis. Outlook for email and OneDrive for online storage. Can easily view and edit Word or Excel documents on ANY device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft 365 is the perfect product for any user. Whether at work or in school this suite includes all you need. You can access these app from any computer using their web version. #### Cons The subscription model is kind of a bummer, but they have great deals for single users or yearly family plans. --- ### My Adventure with Microsoft - Overall rating: 5/5 - Reviewer: Hassan H. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experiance with Microsoft 365 has been fantastic. Whatever, I need to do gets done, if I gave any issues then the Customer Support is my go-to option and is great. Overall, I am super happy with my experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft 365 is how efficient and simple it is yet can also go into very technical things. For me, it was very easy to use and easy to manage. My emails were easy to manage and so are documents easy to manage. I use 365 for various things, one of the many is File Sharing. Being able to share documents swiftly is one of the biggest factors for Microsoft. I also believe for its value, it is a great package. #### Cons What I like least about Microsoft 365 is the spam filtering, for me it has not been well and I get quite a few of spam emails. I believe Microsoft will be able to update and fix this issue soon. --- ### All the toys in the same nicely configured box - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I've enjoyed the products. I've previously had to use Word, Excel and PowerPoint interactively. Now, I work exclusively with data and the convenience of using Excel and Power Bi with Copilot are game changers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like most that it's built for collaboration. Also, all of the products are quite interactive with each other #### Cons Just like anything with Microsoft, the inconvenient timing with updates and glitches I could do without. ## More reviews [Next reviews](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/?page=2) --- Microsoft 365 Reviews, Pros and Cons - 2026 Software Advice