--- title: "Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Teams. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Teams is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) / Microsoft Teams Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/microsoft-teams-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/microsoft-teams-profile/alternatives/) # Microsoft Teams User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 11,150 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 6,497 reviews (58%) - 4 stars: 3,583 reviews (32%) - 3 stars: 866 reviews (8%) - 2 stars: 156 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - Features like video conferencing, file sharing, and integration with other tools make it a reliable platform for daily operations. While there are some usability and performance challenges, the benefits outweigh the limitations, making it an effective tool for team coordination. - I also appreciate that it works just as well on mobile as it does on desktop, so staying connected on the go is simple. While customization is more functional than flashy, the ability to add apps, bots, and connectors like Trello or GitHub makes it adaptable to different team needs. Plus, the integration with Planner and Project adds a layer of project management without needing separate tools. - It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. ### Most mentioned cons - For cons of microsoft teams in terms of money we have higher cost of best features, customer suppor may not always have provide quick solutions ons some concerns, For new users we have difficulty in learning curve on the app, Alot of notifications pops up on the app the app that affects the communication. - Chat sprawl: Conversations could become fragmented across channels, private chats, and meetings, making it harder to track decisions over time. - It can be resource intensive on video calls and occasionally our headsets will not work when we answer calls and have to be unplugged and plugged back in to work again. ## Microsoft Teams customer reviews Showing reviews 1-25 of 11,150 (page 1). ### Still the best communication and collaboration tool - Overall rating: 5/5 - Reviewer: Chinthaka J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Teams is vwey clean during communications and is optimized for utilizing bandwidth very well, and during peak hours where bandwidth is heavily used. This is a great plus for any enterprise using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Aa a software solutions company and managed services provider we team collaboration and team communication a lot. Teams is one supertool which fascilitates all of the above in a single tool while providing ease if use for ourend users and value for money for our business. #### Cons After using teams for many years the UI still looks all tye same. A little bit of cosmetic changes here and there however the feature set remains quite the generic interface. --- ### Good switch - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a really good experience. The switch from zoom was a good one and we are happier with this service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to link my calendar and schedule meetings with ease. I handle a large book of clients and need to set meetings. #### Cons I honestly don't have much I do not like. I think teams is the best option for the needs of myself and my team. #### Reasons for switching to Microsoft Teams We needed a cheaper option with better features. --- ### Good all-in-one communication platform - Overall rating: 5/5 - Reviewer: Mitesh V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a solid collaboration tool. It helps in daily communication, meetings, and sharing work efficiently, especially for distributed teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It makes team communication really easy in one place — chats, meetings, and file sharing all together. It’s very useful for remote collaboration and staying connected with the team. #### Cons Sometimes it feels a bit heavy and can slow down on older systems. Also, notifications can get overwhelming if not managed properly. --- ### Reliable Collaboration Platform for Daily Business Communication - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft Teams has become an essential part of our daily operations. We use it for internal communication, vendor meetings, file collaboration, project discussions, and IT support. The integration with Microsoft 365 makes scheduling meetings, sharing documents, and collaborating across departments efficient and reliable. Overall, it has improved communication and productivity while reducing reliance on email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft Teams provides a reliable platform for messaging, video meetings, file sharing, and collaboration. Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization. #### Cons Some advanced administration and configuration settings have a learning curve, and the desktop application can occasionally use more system resources than expected. Search functionality could also be improved for locating older conversations. #### Reasons for switching to Microsoft Teams We switched to Microsoft Teams because it integrates seamlessly with Microsoft 365, including Outlook, SharePoint, OneDrive, and Office applications. Using a single platform for chat, meetings, file collaboration, and scheduling improved efficiency while reducing the need for separate collaboration tools. --- ### The Golden Standard when it comes to team collaberations. - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Teams is easy to operate, easy to navigate and super easy to setup. Everything is streamlined and it makes team collabs so simple that it just makes sense. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When it comes to business communication its just about the Golden standard. It provides the absolute best communication between Teams in the industry. #### Cons The thing thats a little frustrating about teams is mainly the program itself. Sometimes the program eats up your computers memory and will freeze a lot. #### Reasons for choosing Microsoft Teams Slack just didn't really have great voice/video chatting. --- ### Microsoft Teams has helped our team communicate better - Overall rating: 5/5 - Reviewer: Jeana T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My favorite part about using Microsoft Teams is that I can quickly and easily communicate with people without the formality of an email. I like the different functions of a channel vs a chat as well. #### Cons The hardest part of using Microsoft Teams is setting good personal boundaries so that if other people have different working hours than I do, I don't get pulled into responding around the clock. #### Reasons for switching to Microsoft Teams The company I work for made the switch. I was not involved in the decision. --- ### TEAMS Review - Overall rating: 3/5 - Reviewer: Neha R. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Microsoft Teams is good, but Slack is better. Its easy to set team meetings and get to the chat later on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like how it gets connected with Jira, Confluence and Onedrive seamlessly. Its easy to search past chat using the search feature #### Cons You cannot add more than 10 contacts in your favorite, sometimes the search chat is not available. Difficult to set custom status #### Reasons for switching to Microsoft Teams Company decision to move to TEAMs for as Microsoft --- ### Better than zoom, easy to use! - Overall rating: 4/5 - Reviewer: Zachary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it works well and I would likely choose over zoom or skype. I trust Microsoft more than other products #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that you can have multiple people on one call. I like that it is Microsoft so that you can easily transfer files like word or excel and look at them together. We have used it along with zoom and it feels like it is better #### Cons Haven't had too much help from customer support. I feel that they take a while to answer and sometimes it is important to get feedback right away. #### Reasons for switching to Microsoft Teams I like Microsoft and being able to collaborate with word and excel and other features --- ### Our Go-To Platform for Team Collaboration - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Microsoft Teams has been excellent. It is our primary platform for meetings and day-to-day communication, and it has become an essential part of how our team collaborates. The combination of chat, video conferencing, file sharing, and document collaboration in a single application has helped improve productivity and reduce the need to switch between multiple tools. The seamless integration with Microsoft 365 is one of its greatest strengths, making it easy to schedule meetings, collaborate on documents in real time, and keep information centralized. The platform is reliable, easy to use, and supports both internal collaboration and communication with external partners. Although the interface can become crowded as teams and channels grow and the application can occasionally be resource-intensive, these are minor drawbacks compared to its overall functionality. Microsoft Teams has consistently met our needs and remains a key tool for communication and collaboration across our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked most about Microsoft Teams is that it serves as a central hub for our daily communication and collaboration. It is our primary meeting platform, and it makes it easy to chat, hold video meetings, share files, and collaborate on documents without switching between multiple applications. The integration with Microsoft 365 is one of its biggest strengths, allowing seamless collaboration through Outlook, OneDrive, SharePoint, and Office apps. Teams is intuitive to use, offers good customization options for channels and notifications, and supports both small team discussions and large meetings effectively. Overall, it provides excellent value for money by combining communication, collaboration, and productivity tools in a single platform. #### Cons While Microsoft Teams is a powerful collaboration platform, it can occasionally feel resource-intensive, especially during long meetings or when multiple applications are running simultaneously. The interface can also become cluttered as the number of teams, channels, and chats grows, making navigation less straightforward. Additionally, some settings and administrative options are spread across different menus, which can make configuration more complex than expected. Despite these minor drawbacks, the platform remains reliable for our day-to-day collaboration. --- ### The Standard for Enterprise Communication and File Co-authoring - Overall rating: 5/5 - Reviewer: Sourav M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft Teams serves as a dependable, central hub for daily team communication, cross-functional collaboration, and virtual meetings. It effectively consolidates chat, video conferencing, calendar scheduling, and document sharing into a single workspace. While the interface and resource consumption can occasionally feel heavy during demanding workloads, the productivity gains from real-time co-authoring and Microsoft 365 integration make it an indispensable tool for team coordination and project execution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The deepest strength of Microsoft Teams is its seamless ecosystem integration with Microsoft 365. Being able to co-author Word, Excel, and PowerPoint documents directly inside a channel or chat window streamlines workflow without constantly switching tabs. Meeting features—such as background noise suppression, live captions, breakout rooms, and smooth screen sharing—are reliable for both daily standups and large organizational calls. Additionally, organizing discussions into specific channels with persistent chat and integrated SharePoint storage keeps project documentation structured and accessible across distributed teams. #### Cons The desktop application can be noticeably resource-heavy, occasionally consuming substantial RAM and CPU during active screen-sharing or video calls on multitasking setups. Navigating between multiple organization accounts or guest tenants can also feel clunky and slow. Furthermore, the search functionality can sometimes struggle to pinpoint specific messages or older shared files within crowded channels, requiring manual filtering to locate past conversations. --- ### Great Software - Overall rating: 5/5 - Reviewer: Graham H. - Verified reviewer: Yes - Industry: Design - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is good. Easy to use and good interface. I use it all the time at home and work. It is very flexible and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is flexible so can be used as one to one communication or in a group chat. It can also be used to schedule multi person conference calls. #### Cons There is not much to dislike about Microsoft Teams. I use it for work and home life and it works well. There is no option to copy a full conversation. #### Reasons for switching to Microsoft Teams Skype ceased to work and be supported. Teams was used at my workplace. --- ### The gold standard for businesses - Overall rating: 4/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall for businesses its understandable way it's the standard. Functionality wise, it works as needed for instant private/group messaging and video conferencing. Integrations are widely available if you need to connect it to any 3rd party applications. Its modern and feature full but the definition of business/corporate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Comes included with every M365 subscription/plan and allows chat and video conferencing. The overall meeting function works as expected and UI is pretty straightforward and easy to navigate. During a call you can screenshare, chat, or transfer files if needed. Chat UI is pretty clean and has all of the most common functions. Ton of 3rd party app integrations available which is nice. #### Cons Teams channels are the worst thing ever. Its confusing to manage and buried under a separate section that you have to dig into to get to that chat. It's kind of confusing when you want to start an ad-hoc meeting and customize the meeting settings ahead of time. It's also supper annoying that it always ask you how your Teams experience was after every single meeting/call. The active/away status is unreliable. #### Reasons for choosing Microsoft Teams Slack was an additional cost and Teams is already included in your M365 subscription package. --- ### Microsoft review - Overall rating: 5/5 - Reviewer: Anthony G. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Have found it to be like all microsoft tools, very user friendly, easy to use, easy to train others to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Most efficient of all teams calls, ease of use, all tools placed properly on screen to avoid any potential interference #### Cons Delays occasionally in it linking with internet and internet is not facing any issues at the time and delays the call #### Reasons for switching to Microsoft Teams their product is not as efficient as yours, it so it wouldnt be free --- ### The value of Teams - Overall rating: 5/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had an outstanding experience with teams. The ability to connect instantly with coworkers as a teams and individual level make it a no brainer for me to continue to pay for the service. No more missed meetings, or late arrivals when everyone is updated prior to with the built in calendar feature. 10 out of 10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to instantly communicate between the whole team, or even just an individual team member. Very easy to use, and customize chats instantly. Collaborating with the teams and managing projects collectively is extremely convenient. Value outweighs the cost. Support on the customer level is second to none. #### Cons The biggest draw back I could see with teams was due to the size of my company originally. As my team grew it was able to be utilized the way it was intended. #### Reasons for switching to Microsoft Teams Needed the ability to have access to several essential communication and virtual meeting without the need for several platforms to just between. --- ### Your primary communication and collaboration tool - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience using Microsoft Teams is critical to how we communicate. Both within our own team, as well as with our clients. It is extremely important to our day to day operations and has been working great for integrating with our other systems. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Teams is our primary method of team communication & collaboration. It is both easy to use and customizable to suit our needs. We have several of our systems integrated / plugged in with Teams, starting with alerting and critical events, to scheduling, PSA, etc. #### Cons Some of the plug ins for things like Planner and multi-calendar views are a bit tricky to navigate and may not show everything that we're looking for, but has improved over time. #### Reasons for switching to Microsoft Teams It is within the Microsoft environment and it didn't make any sense for us to be anywhere else. We deploy this to our clients everywhere and stress its importance to everyone. We always have this up and running in every scenario. --- ### Happy with several years of Microsoft Teams use - Overall rating: 4/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, have enjoyed my experience with Microsoft Teams. If I find something I don't like or that I think can be improved, I just use their Feedback feature to let them know then they can take it from there. Highly suggest Microsoft Teams, especially if you take advantage of their other products, particularly those driving efficiency such as Loop, Tasks, and Copilot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how well integrated Microsoft Teams is with Microsoft's other offerings, such as Loop, Tasks, and Copilot. The Copilot features have been game-changers especially for long and/or intricate meetings, particularly with lots of people chatting. Can take notes for you, allow you to assign out tasks discussed, etc. Takes the cake as far as the Pros for me. #### Cons A big downside for me is not being able modify my cursor appearance while presenting. Having that capability makes it easier for parties to track what I am doing versus where their cursor may be. Helpful for when they take screenshots, as well, as I can make my cursor more easily visible for them. Would love that feature to be added! #### Reasons for switching to Microsoft Teams Switching to Microsoft Teams was a natural choice due to their ease of integration with Microsoft's other offerings. As more features get released across their products, the ease of use is irreplaceable. --- ### Great Software for everyone - Overall rating: 4/5 - Reviewer: Mia P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, it works well with the whole Microsoft 365. It is easy to schedule calls, share invites, and have them automatically input into the calendar. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Teams is easy to navigate and user-friendly for basic use. There are a lot of customizable features to hide attendees, scheduling assistant, and more that require more knowledge of the software to take advantage of. It is great for internal company meetings. #### Cons It is not suitable for use with non-Microsoft 365 users. For any external meetings that require a virtual call, I must consider the audience and whether we will experience a drop-off in attendance due to a lack of software required to join calls. --- ### Teams That Truly Click - Overall rating: 5/5 - Reviewer: France Jhannen R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Teams has been positive—it really feels like an all-in-one hub for communication and collaboration. The seamless integration with Microsoft 365 makes daily workflows smoother, and the mix of chat, video meetings, and file sharing keeps everything in one place. I’ve found it especially useful for teamwork, since co-editing documents and organizing discussions into channels helps reduce confusion and keeps projects on track. That said, it does take some time to get used to the interface, and notifications can be a bit much until you fine-tune them. It’s not the most customizable platform visually, and while the project management features are handy, they don’t replace dedicated tools. Still, the value it offers—especially when bundled with Microsoft 365—makes it a strong choice for teams that want reliable communication and collaboration in a single platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Teams is how seamlessly it fits into the Microsoft 365 ecosystem—it feels natural to move between Word, Excel, Outlook, and SharePoint without breaking your workflow. Communication is smooth and versatile, with chat, threaded conversations, and video meetings that include handy features like live captions and breakout rooms. Collaboration is a real strength too, with easy file sharing, real-time co-editing, and organized channels that keep projects tidy. I also appreciate that it works just as well on mobile as it does on desktop, so staying connected on the go is simple. While customization is more functional than flashy, the ability to add apps, bots, and connectors like Trello or GitHub makes it adaptable to different team needs. Plus, the integration with Planner and Project adds a layer of project management without needing separate tools. Overall, it delivers great value, especially when bundled with Microsoft 365, giving teams a powerful all-in-one platform at a reasonable cost. #### Cons Some areas where Microsoft Teams could improve are around usability and performance. The interface can feel cluttered for new users, and without careful tweaking, notifications can quickly become overwhelming. Visual customization is fairly limited compared to other platforms, leaving teams with fewer options to personalize their workspace. The app itself can be heavy on system resources, which sometimes causes lag during larger meetings. While the integration with Planner and Project is useful, Teams doesn’t quite match the depth of dedicated project management tools like Asana or Jira. Lastly, customer support tends to be more responsive for enterprise clients, meaning smaller organizations may not always get the same level of timely assistance. --- ### Reliable Collaboration Platform for Remote Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I've had a positive experience using Microsoft Teams for daily communication, virtual meetings, and project collaboration. It has helped keep conversations organized and made it easy to share documents and collaborate in real time. While there are some usability improvements that could be made, especially around search and performance, it's a reliable platform that works well for both small teams and large organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Teams is an excellent platform for team communication and collaboration. It combines chat, video meetings, file sharing, and task management in one place, making it easy to work with distributed teams. Integration with Microsoft 365 apps like Outlook, Word, Excel, and OneDrive significantly improves productivity. Features like screen sharing, meeting recordings, and channel-based discussions are especially useful for remote work and project coordination. #### Cons The desktop application can sometimes feel resource-intensive, especially during large meetings. Notifications can also become overwhelming if you're part of many teams and channels. Finding older messages or files isn't always intuitive, and occasional performance issues can occur when multiple Microsoft 365 applications are open. --- ### Solid all-in-one collaboration tool, though it takes some getting used to - Overall rating: 5/5 - Reviewer: Syed Hamza T. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Teams has become a core part of daily workflow for communication and collaboration, particularly for coordinating with colleagues and external contacts on ongoing tasks. It's reliable for meetings and file collaboration, though it does take some setup and discipline (organizing channels, managing notifications) to get the most out of it. The tight integration with Outlook, Excel, and SharePoint is the standout benefit for anyone already in the Microsoft ecosystem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Teams integrates seamlessly with the rest of the Microsoft 365 suite, which makes day-to-day work much smoother — I can jump from a chat straight into a shared Excel file or SharePoint document without switching apps. Chat, video calls, and file sharing all live in one place, so there's less back-and-forth between different tools. Channel organization by project or department keeps conversations easy to find later, and features like @mentions, threaded replies, and pinned messages help cut down on missed updates. Screen sharing and meeting recordings are also reliable, which is useful for keeping a record of decisions made in calls. #### Cons The interface can feel cluttered, especially when you're part of many teams and channels — finding a specific message or file sometimes takes longer than it should, even with the search function. Performance can lag when running alongside other resource-heavy apps, and notifications can become overwhelming if not managed carefully, leading to important messages getting buried. The channel/folder structure also isn't always intuitive for new users, so there's a bit of a learning curve. --- ### Professional Communication Tool - Overall rating: 5/5 - Reviewer: Shajae B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. I can communicate with all members of my company through one software platform. In addition, all meetings can be recorded and saved for viewing at a later date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Microsoft Teams is a great software to use in your organization. It is extremely user-friendly; Great for sending messages, creating group chats, meetings, and scheduling meetings. You can even share your screen in a meeting and add an AI bot to transcribe the meeting. #### Cons I have no complaints about this software; it has all the essential features I need to collaborate with members across my organization. --- ### Powerful Collaboration Tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Teams has been positive. It’s been a reliable platform for communication, virtual meetings, and collaboration across teams. I especially liked the integration with Microsoft 365 tools like Outlook, OneDrive, and SharePoint, which made it easier to manage files and stay organized. To reiterate the above, the platform can feel a little cluttered at times, especially with a high volume of chats and channels, but overall, it helped improve collaboration, responsiveness, and remote teamwork. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and the ability to create dedicated spaces within the platform. The communication features are essential for our team, it helps to keep us productive and collaborating effectively on projects. #### Cons I liked the functionality overall, but sometimes it felt like there were too many places for conversations and files to live. --- ### All‑in‑One Collaboration That Streamlines Teamwork - Overall rating: 5/5 - Reviewer: Keely F. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Teams is that it’s a powerful, all‑in‑one collaboration hub that genuinely improves team communication and productivity — but it can feel heavy and occasionally overwhelming depending on how your organization uses it. Teams shines when you’re working across chat, meetings, and shared documents because everything stays connected and easy to find. Real‑time collaboration on files, quick video calls, and organized channels make teamwork feel smoother and more structured. At the same time, the platform’s depth means there’s a learning curve, and performance can lag on older devices or in large organizations with complex setups. Still, once a team settles into a good workflow, Teams becomes a reliable, centralized space that keeps everyone aligned and reduces the need to juggle multiple apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest thing to like about Microsoft Teams is how it brings your entire workflow into one organized, easy‑to‑navigate space. Teams combines chat, video meetings, file sharing, and app integrations so you don’t have to bounce between separate tools all day. Its tight connection with Microsoft 365 makes collaboration feel natural — documents open instantly, multiple people can edit at once, and everything stays synced across Outlook, OneDrive, and SharePoint. Meetings are reliable and feature‑rich, with solid recording, captions, and breakout rooms. Teams also stands out for its strong security posture and the ability to customize channels with apps, bots, and automated workflows. Altogether, it creates a centralized, secure, and highly collaborative environment that boosts productivity and keeps teams aligned. #### Cons The biggest drawback of Microsoft Teams is that it can feel heavy and occasionally overwhelming, especially for new or non‑technical users. The interface packs in so many features—channels, chats, tabs, apps, meetings—that it sometimes becomes cluttered and hard to navigate. Performance can also dip when running on older devices, with slow load times or lag during calls. Notifications are another common frustration: they can be inconsistent, easy to miss, or overly noisy depending on how your organization configures them. Teams also relies heavily on the broader Microsoft 365 ecosystem, which means file management can feel confusing if you’re not already comfortable with SharePoint or OneDrive. Finally, customization is powerful but not always intuitive, and managing permissions or channel structures can become complicated for larger teams. --- ### Microsoft Teams - Overall rating: 4/5 - Reviewer: Will R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Teams has been very positive. It is easy to use and makes communication simple through team messaging and calls. It helps keep everyone connected and makes collaboration with coworkers more efficient throughout the workday. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the calling and team messaging features the most. They make it easy to communicate quickly with coworkers, whether through instant messages or quick calls, which helps keep collaboration efficient throughout the day #### Cons The channels and library and organization is difficult to understand and setting up the access levels. --- ### Truly a team collaboration tool. - Overall rating: 4/5 - Reviewer: Luis V. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft Teams has turned into a trusted aspect of our work every day. For a salesperson like me, it is fantastic to keep marketing and management aligned, and to keep clients' projects on schedule. It does have a learning curve to fine-tune it for our requirements, however, once configured, it's very useful for enhancing productivity and communication between departments. I have had some questions and the customer support is responsive. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Although we have several campaigns going on simultaneously, Microsoft Teams ensures that everyone is on the same page. Quick check-ins or extended strategy sessions can be easily arranged directly in the platform, saving valuable time. I also like file sharing, so I can easily have my latest presentations and reports available during the discussion; it has been a real asset. The chat feature is useful for providing updates that don't go in the email. #### Cons In some cases, too many clicks are required to get to what I need; for example, getting to chats and files. When you are also working in multiple teams it can be quite overwhelming with the notifications, and it would be nice to have more control to lend what is most important. Additionally, don't expect everyone to know all the features that it provides. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/?page=2) --- Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice