--- title: "Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Teams. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Teams is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) / Microsoft Teams Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/microsoft-teams-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/microsoft-teams-profile/alternatives/) # Microsoft Teams User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 11,162 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 6,504 reviews (58%) - 4 stars: 3,588 reviews (32%) - 3 stars: 866 reviews (8%) - 2 stars: 156 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - Features like video conferencing, file sharing, and integration with other tools make it a reliable platform for daily operations. While there are some usability and performance challenges, the benefits outweigh the limitations, making it an effective tool for team coordination. - I also appreciate that it works just as well on mobile as it does on desktop, so staying connected on the go is simple. While customization is more functional than flashy, the ability to add apps, bots, and connectors like Trello or GitHub makes it adaptable to different team needs. Plus, the integration with Planner and Project adds a layer of project management without needing separate tools. - It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. ### Most mentioned cons - For cons of microsoft teams in terms of money we have higher cost of best features, customer suppor may not always have provide quick solutions ons some concerns, For new users we have difficulty in learning curve on the app, Alot of notifications pops up on the app the app that affects the communication. - Chat sprawl: Conversations could become fragmented across channels, private chats, and meetings, making it harder to track decisions over time. - It can be resource intensive on video calls and occasionally our headsets will not work when we answer calls and have to be unplugged and plugged back in to work again. ## Microsoft Teams customer reviews Showing reviews 1-25 of 11,162 (page 1). ### Our Go-To Platform for Team Collaboration - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Microsoft Teams has been excellent. It is our primary platform for meetings and day-to-day communication, and it has become an essential part of how our team collaborates. The combination of chat, video conferencing, file sharing, and document collaboration in a single application has helped improve productivity and reduce the need to switch between multiple tools. The seamless integration with Microsoft 365 is one of its greatest strengths, making it easy to schedule meetings, collaborate on documents in real time, and keep information centralized. The platform is reliable, easy to use, and supports both internal collaboration and communication with external partners. Although the interface can become crowded as teams and channels grow and the application can occasionally be resource-intensive, these are minor drawbacks compared to its overall functionality. Microsoft Teams has consistently met our needs and remains a key tool for communication and collaboration across our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked most about Microsoft Teams is that it serves as a central hub for our daily communication and collaboration. It is our primary meeting platform, and it makes it easy to chat, hold video meetings, share files, and collaborate on documents without switching between multiple applications. The integration with Microsoft 365 is one of its biggest strengths, allowing seamless collaboration through Outlook, OneDrive, SharePoint, and Office apps. Teams is intuitive to use, offers good customization options for channels and notifications, and supports both small team discussions and large meetings effectively. Overall, it provides excellent value for money by combining communication, collaboration, and productivity tools in a single platform. #### Cons While Microsoft Teams is a powerful collaboration platform, it can occasionally feel resource-intensive, especially during long meetings or when multiple applications are running simultaneously. The interface can also become cluttered as the number of teams, channels, and chats grows, making navigation less straightforward. Additionally, some settings and administrative options are spread across different menus, which can make configuration more complex than expected. Despite these minor drawbacks, the platform remains reliable for our day-to-day collaboration. --- ### Better than zoom, easy to use! - Overall rating: 4/5 - Reviewer: Zachary S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it works well and I would likely choose over zoom or skype. I trust Microsoft more than other products #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like that you can have multiple people on one call. I like that it is Microsoft so that you can easily transfer files like word or excel and look at them together. We have used it along with zoom and it feels like it is better #### Cons Haven't had too much help from customer support. I feel that they take a while to answer and sometimes it is important to get feedback right away. #### Reasons for switching to Microsoft Teams I like Microsoft and being able to collaborate with word and excel and other features --- ### Good all-in-one communication platform - Overall rating: 5/5 - Reviewer: Mitesh V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a solid collaboration tool. It helps in daily communication, meetings, and sharing work efficiently, especially for distributed teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It makes team communication really easy in one place — chats, meetings, and file sharing all together. It’s very useful for remote collaboration and staying connected with the team. #### Cons Sometimes it feels a bit heavy and can slow down on older systems. Also, notifications can get overwhelming if not managed properly. --- ### Teams for Small Business - huge success! - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Microsoft Teams has been positive. It has been a reliable tool for communication, meetings, and collaboration, making it easier for teams to stay connected and share information. While it can take some time to get used to all the features and keep things organized, it has been a valuable platform for everyday work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Teams is how it brings communication, meetings, file sharing, and collaboration together in one place. It makes it easy for teams to stay connected, share updates, and work together efficiently without having to switch between different tools. #### Cons It can also become difficult to keep chats, files, and conversations organized when working across multiple teams and channels. #### Reasons for choosing Microsoft Teams More secure and government members prefer MS Teams. #### Reasons for switching to Microsoft Teams Cheaper and more secure - some of our government clients prefer teams. --- ### Reliable platform for team communication and collaboration - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Teams has been positive. The Ease of Use makes it convenient to communicate with colleagues and participate in meetings, while Team Communication and Team Collaboration support day-to-day teamwork. The platform's Customization Options provide flexibility for organizing teams, channels, notifications, and workflows. It can also support Project Management by bringing project discussions, meetings, files, and updates together. Although managing multiple conversations can sometimes be overwhelming, I believe Teams provides good Value for Money for organizations that need an integrated communication and collaboration platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Teams is easy to use and provides good value for money for professional communication and collaboration. Team Communication is convenient through chat, meetings, calls, and file sharing, while Team Collaboration makes it easier to work with colleagues and keep project discussions organized. The platform also provides useful Customization Options for managing teams, channels, notifications, and communication preferences. Its features can support Project Management by keeping conversations, files, meetings, and project-related updates in one place. #### Cons The number of features and options can sometimes make Teams feel overwhelming, especially for new users. Managing multiple teams, channels, chats, and notifications can also become difficult when there is a high volume of communication. Some Customization Options may require time to understand and configure properly. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. --- ### The Standard for Enterprise Communication and File Co-authoring - Overall rating: 5/5 - Reviewer: Sourav M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft Teams serves as a dependable, central hub for daily team communication, cross-functional collaboration, and virtual meetings. It effectively consolidates chat, video conferencing, calendar scheduling, and document sharing into a single workspace. While the interface and resource consumption can occasionally feel heavy during demanding workloads, the productivity gains from real-time co-authoring and Microsoft 365 integration make it an indispensable tool for team coordination and project execution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The deepest strength of Microsoft Teams is its seamless ecosystem integration with Microsoft 365. Being able to co-author Word, Excel, and PowerPoint documents directly inside a channel or chat window streamlines workflow without constantly switching tabs. Meeting features—such as background noise suppression, live captions, breakout rooms, and smooth screen sharing—are reliable for both daily standups and large organizational calls. Additionally, organizing discussions into specific channels with persistent chat and integrated SharePoint storage keeps project documentation structured and accessible across distributed teams. #### Cons The desktop application can be noticeably resource-heavy, occasionally consuming substantial RAM and CPU during active screen-sharing or video calls on multitasking setups. Navigating between multiple organization accounts or guest tenants can also feel clunky and slow. Furthermore, the search functionality can sometimes struggle to pinpoint specific messages or older shared files within crowded channels, requiring manual filtering to locate past conversations. --- ### Highly reliable for professional use but heavy on data. - Overall rating: 5/5 - Reviewer: Kamini M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience over the last 4 years has been highly satisfying for professional work. Even though it requires more memory and a strong internet connection, its security, video stability, and file-sharing features are much better than other platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having used Microsoft Teams for over 4 years on a daily basis, I can say it is highly reliable. The video quality during long meetings is stable, and screen sharing works perfectly. The chat organization, channels, and deep integration with the Microsoft 365 ecosystem make managing a heavy 45-hour work week very smooth and efficient. #### Cons The main drawback is that it consumes a lot of system memory (RAM) and heavy internet data compared to other video calling apps like Zoom or Google Meet. If you are on a limited mobile data plan, it runs out very quickly, and it can also slow down older phones or laptops during long meetings. --- ### The best communication and collaboration platform by far for entreprises. - Overall rating: 5/5 - Reviewer: Philippe C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Teams is without a doubt the best communication piece of software for businesses. If you use any Microsoft 365 products, this is a no brainer. It connects seemlesly with SharePoint, Entra ID, Onedrive and Exchange Online. The quality of calls is impecable. #### Cons The only major feature that would be missing is a better integration with RDS Servers that are not in Azure. --- ### Mid-Range Platform for Team Communication - Overall rating: 3/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It makes it easy to communicate with your team members both on an individual level and also on a team level. For the most part it is easy to use for the essentials like sharing files, getting on meetings, and more. There are not a lot of options to customize the platform, so the importance of that may vary by team. #### Cons It leaves your status yellow way too fast, can be used as a tool for upper management to really micro manage what you are doing with your time. It could have more features such as adding channels as a space to collaborate as well. --- ### Great team communicative tool - Overall rating: 5/5 - Reviewer: Evan P. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the experience using Microsoft teams has been great. I am able to be more efficient in work by communicating with my colleagues and team with great ease #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is it allows me to collaborate and communicate with my team and others in work with extreme efficiency and with a lot of ease #### Cons I think that Microsoft teams runs very well and I have had no problems with it and there isn’t anything I dislike about it as it all works very well for me --- ### Microsoft Teams: Driving Productivity and Team Connectivity - Overall rating: 4/5 - Reviewer: Arnold D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Teams has been very positive. It has become an essential tool for communication, collaboration, and productivity across the organization. The platform makes it easy to connect with colleagues, conduct virtual meetings, share files, and collaborate on projects in real time, regardless of location. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As a Senior Executive at iQor, Microsoft Teams has become much more than just a communication tool it’s a platform that helps keep our people connected, aligned, and productive every day. What I appreciate most about Teams is how it brings everything together in one place. Whether it's a quick chat, a leadership meeting, project collaboration, or document sharing, Teams makes it easy for employees across different locations and time zones to work as one team. In an organization as dynamic and fast-paced as ours, that level of connectivity is incredibly valuable. #### Cons overall user experience when managing a large volume of chats, channels, and notifications. At times, important messages can get buried, making it challenging to quickly locate key conversations or updates. Additionally, the application can occasionally experience performance issues, particularly during large meetings or when multiple Microsoft 365 applications are running simultaneously. New users may also face a learning curve due to the wide range of features and settings available. #### Reasons for switching to Microsoft Teams We made the switch from Google Meet to Microsoft Teams primarily to create a more integrated and efficient collaboration experience across the organization. As our use of Microsoft 365 continued to grow, Teams provided a single platform for meetings, chat, file sharing, collaboration, and project communication, eliminating the need to rely on multiple separate tools. --- ### Great Software - Overall rating: 5/5 - Reviewer: Graham H. - Verified reviewer: Yes - Industry: Design - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It is good. Easy to use and good interface. I use it all the time at home and work. It is very flexible and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is flexible so can be used as one to one communication or in a group chat. It can also be used to schedule multi person conference calls. #### Cons There is not much to dislike about Microsoft Teams. I use it for work and home life and it works well. There is no option to copy a full conversation. #### Reasons for switching to Microsoft Teams Skype ceased to work and be supported. Teams was used at my workplace. --- ### Powerful Collaboration Tool That Keeps Teams Connected - Overall rating: 5/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a robust and highly effective collaboration platform that significantly improves communication, productivity, and teamwork. I recommend it to organizations of any size looking for an all-in-one communication and collaboration solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Microsoft Teams has become an essential part of our daily workflow. It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely. One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint. Scheduling meetings, sharing documents, and collaborating in real time is incredibly efficient. The chat feature is intuitive, and organizing conversations by channels helps keep projects and communications well structured. The video conferencing functionality is reliable and includes useful features such as screen sharing, meeting recordings, live captions, and background effects. Teams also makes it easy to communicate with internal employees and external partners. #### Cons Integrating data from File Explorer to MS Teams based files was a significant undertaking and very labor instensive to recreate folders that matched the same format from File Explorer. Additionally, another drawback is that Teams can feel resource-intensive, especially when multiple applications are open. Search functionality can also be inconsistent when trying to locate older conversations or files. #### Reasons for switching to Microsoft Teams To streamline all of our business communications and file sharing/storing into one platform to integrate with all of our MS Office operations. --- ### The gold standard for businesses - Overall rating: 4/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall for businesses its understandable way it's the standard. Functionality wise, it works as needed for instant private/group messaging and video conferencing. Integrations are widely available if you need to connect it to any 3rd party applications. Its modern and feature full but the definition of business/corporate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Comes included with every M365 subscription/plan and allows chat and video conferencing. The overall meeting function works as expected and UI is pretty straightforward and easy to navigate. During a call you can screenshare, chat, or transfer files if needed. Chat UI is pretty clean and has all of the most common functions. Ton of 3rd party app integrations available which is nice. #### Cons Teams channels are the worst thing ever. Its confusing to manage and buried under a separate section that you have to dig into to get to that chat. It's kind of confusing when you want to start an ad-hoc meeting and customize the meeting settings ahead of time. It's also supper annoying that it always ask you how your Teams experience was after every single meeting/call. The active/away status is unreliable. #### Reasons for choosing Microsoft Teams Slack was an additional cost and Teams is already included in your M365 subscription package. --- ### Teams is a capable, but sometimes confusing, true Microsoft product - Overall rating: 3/5 - Reviewer: Joel S. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After using Teams for years, I've found that it is more than capable of performing the tasks it has been designed for, but in spite of that, still comes across as a work-in-progress with often times hard to locate options and settings, plus, organizationally, it still needs improvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Teams app integrates well with other Microsoft apps, plus the ability to be able to use it exclusively within a web browser is convenient (when necessary, though not advised; the separate app performs better). #### Cons Interface seems "clunky" and is confusing at times. Often times it's hard to actually locate where what I'm looking for is to be found (abundance of options, though good, are almost too-generically named and hard to differentiate between). #### Reasons for switching to Microsoft Teams Change made due to cost (Teams included with existing Microsoft licensing). --- ### Enables Remote Collaboration with Easy Scheduling - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Teams enables me to work remotely and collaborate with team members across several states. It's easy to use and great for scheduling and collaborating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Teams is a convenient tool for work teams that features individual and group chats, calendars, and planning lists. Scheduling remote meetings is very easy with Teams. I worked remotely for almost a year using Teams every day. The planner tab is also helpful for project planning and tracking. #### Cons The connection between Microsoft To-Do and the planner feature within Teams is a little confusing to use. It would be nice to have a more intuitive connection with To-Do and a way to schedule tasks within Teams for an entire work week within the planner. #### Reasons for switching to Microsoft Teams I switched jobs and now work at a company that uses Teams. --- ### Great for team communication, but multi-tenant switching needs work - Overall rating: 4/5 - Reviewer: Álvaro C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I use it regularly for my daily standup with my team, where we discuss our daily tasks and share information. I also have one-on-one chats with other people across the company that I need to contact to resolve specific work-related matters. It's very useful for my day-to-day tasks, as well as for sharing my screen live when needed #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The main benefit is communication, both for team channels and one-on-one chats. It's a very useful app for maintaining workplace communication, you can schedule meetings and share files, which are stored directly on the platform, keeping information always accessible #### Cons Personally, I have two profile tenants, and this can sometimes be a bit annoying. Since I have conversations in both, I periodically have to switch from one profile to the other, which is a hassle. Additionally, on several occasions I need to contact someone for the first time, and I have to check which of the two tenants I appear as available on in order to message them, which sometimes means I can't reach that person efficiently --- ### A Powerful All-in-One Workspace - Overall rating: 5/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a powerful and essential tool for daily collaboration, especially if you rely heavily on the Office 365 ecosystem. It excels at centralizing communication, making it easy to seamlessly co-author documents and keep project discussions neatly organized in dedicated channels. While it can sometimes be heavy on system resources and the interface can feel a bit cluttered, the sheer convenience of having chat, video, and file sharing in one unified workspace outweighs the drawbacks. It has definitely streamlined how our team works together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Seamless Office 365 Integration: It connects perfectly with Word, Excel, PowerPoint, and Outlook, making it incredibly easy to share and co-author files in real time without leaving the app. Organized Threaded Conversations: The ability to create specific channels for different projects or teams keeps communication structured and prevents important details from getting lost in a massive, single-stream group chat. #### Cons Complex Guest Access: Inviting and collaborating with external users (people outside your organization's directory) can sometimes be a clunky, multi-step process with confusing permissions. Inconsistent Presence Status: The status indicators (Available, Busy, Away) sometimes lag or fail to sync accurately with Outlook calendars or actual desktop activity. --- ### An extraordinary business communication and collaboration platform - Overall rating: 5/5 - Reviewer: Bruno M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my opinion about the software is mostly positive. I had a great experience with it and think that it is a great piece of software for business communication and collaboration. In my opinion, Microsoft Teams is an incredibly versatile solution that can scale from small startups to enterprise-level organisations. I would highly recommend it to any company, big or small. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I had the opportunity to use Microsoft Teams during my work as an IT Marketing Intern for Traveledex. I can say without hesitation that this software has a lot of advantages. Firstly, the program offers deep integration with other Microsoft Office software, such as Word, Excel, PowerPoint, and others. Another advantage is that Microsoft Teams allows you to share files between users and conveniently schedule meetings with other team members. After that, the software also offers 1-on-1 chats, channel discussions, video calls, screen sharing, and phone calls. #### Cons Unfortunately, the program has a few significant disadvantages. One of them is the high system requirements and the lack of optimisation, which makes the software perform poorly on low-end hardware. Another problem is long loading times, especially when switching between teams or even channels. Microsoft Teams has an overly complicated interface because it has to offer almost all of its services through one platform. The last thing that could be considered a disadvantage is the software’s extreme reliance on SharePoint and your own OneDrive, which, in my opinion, is a big issue since you will spend most of your time having to save files there. --- ### Microsoft Teams: Ecosystem Dominance Meets Interface Friction - Overall rating: 4/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Teams is generally positive, as it functions effectively as an all-in-one digital headquarters for daily operations. Having instant messaging, video meetings, and live document collaboration consolidated into a single application noticeably cuts down on app-switching and keeps cross-functional projects moving smoothly. However, the experience can occasionally be weighed down by clunky interface navigation, disruptive notification volume, and occasional performance lag during resource-intensive meetings. Ultimately, while it may not be the sleekest stand-alone chat or video tool on the market, its deep integration into the Microsoft 365 ecosystem makes it an invaluable asset for workplace productivity and team organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Teams is its seamless, native integration with the broader Microsoft 365 ecosystem. It acts as a single centralized hub where chat, video meetings, and document editing coexist without forcing you to constantly jump between separate applications. Co-authoring Word, Excel, or PowerPoint files directly within a team channel saves massive amounts of time and eliminates version-control headaches. Additionally, features like persistent topic-based channels, integrated Outlook calendar syncing, and AI-driven recap capabilities keep cross-functional projects highly organized and searchable. Overall, it transforms fragmented daily communication into a streamlined, highly productive workspace. #### Cons What I like least about Microsoft Teams is its heavy consumption of system resources, which often causes noticeable performance lag during resource-intensive tasks. The platform's notifications can easily become overwhelming, and navigating nested channels often leads to buried messages and lost context. File management within channels can feel cluttered compared to dedicated cloud storage systems, creating friction when searching for specific assets. Additionally, external guest access remains surprisingly clunky, making cross-organization collaboration more frustrating than it needs to be. --- ### The platform that kept me connected while building my career in Canada - Overall rating: 4/5 - Reviewer: Manpreet K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Microsoft Teams became one of the first professional collaboration platforms I regularly used after moving to Canada. As I was preparing for my physiotherapy career and participating in online meetings, training sessions, and group discussions, Teams helped me stay connected with instructors, colleagues, and healthcare professionals. Since everything was available in one place—video meetings, chats, file sharing, and announcements—it made communication much easier. As someone adapting to a new country and a new healthcare system, having a reliable platform for learning and collaboration gave me confidence and helped me feel connected even when working or studying remotely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Microsoft Teams was that it brought everything together in one platform. I could join virtual meetings, communicate with colleagues, share documents, and collaborate without switching between different apps. During my learning and professional journey, it helped me stay organized and never miss important discussions or updates. I also appreciated how well it worked with Microsoft Word, Excel, and PowerPoint, making teamwork much more efficient. #### Cons When I first started using Microsoft Teams, I found the number of features and menus a little overwhelming because I was new to the platform. It took some time to understand where everything was. I also noticed that video calls could occasionally lag on slower internet connections, and notifications sometimes became overwhelming during busy periods. However, once I became familiar with the platform, it became one of the tools I relied on regularly for communication and collaboration. --- ### A little rough around the edges but hard to replace - Overall rating: 4/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Teams has become a core part of how we communicate day to day and for the most part it delivers. Meetings are reliable, channels help keep things organized, and it plays nicely with the other Microsoft tools we're already using. It's not perfect and there are definitely moments where it feels bloated, but the alternative of stitching together multiple separate tools sounds worse. Once people get comfortable with it, most of them don't want to go back. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Having calls, chat, file sharing, and meetings all in one place has genuinely cut down on the back-and-forth of trying to track down conversations across different apps. The integration with the rest of the Microsoft 365 suite is seamless. Being able to pull up a shared Word doc or Excel file mid-meeting without leaving Teams is something we use constantly. For a distributed team it's made staying connected a lot more manageable day to day. #### Cons The app can be a resource hog. I's not uncommon for it to slow down older machines, which is a real issue when you have staff on hardware that isn't exactly brand new. Notifications can also get noisy and the settings to manage them aren't the most straightforward to configure. And honestly the search function still isn't great. Trying to dig up an old message or file from a few months back feels like more of a gamble than it should be. --- ### Excellent software! So easy to use and helps keeps me and my work organised. - Overall rating: 5/5 - Reviewer: Fiona M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. Microsoft Teams keeps me organised and I am able to show myself as 'busy' or 'do not disturb' if I have a heavy workload which informs people that I may not be able to respond to messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Teams as part of my every day work life and it makes everything so much easier! I work remotely from home so being able to keep track of online meetings and communicating with other members of the organisation all over the country is really important. We hold regular team meetings and have group shared folders for project work and management which is easy to upload and control access. I am able to customize my file access and calendar access and view my team members schedule. I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time. #### Cons I cannot think of anything that I do not like or have encountered any problems when using Teams. I certainly have not had any recent issues. --- ### Strong and Reliable Platform for Teamwork - Overall rating: 5/5 - Reviewer: Estela G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Teams has been positive. It is a powerful tool for communication and collaboration, bringing chat, video meetings, and file sharing together in one platform. It works well for teamwork and helps keep projects organized through channels and shared files. Customer support is generally reliable for business users, and the integration with other Microsoft tools is very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Teams is how it brings everything needed for teamwork into one platform. It offers good value for money by combining chat, video meetings, file sharing, and collaboration tools in one system. Customer support is generally reliable for business users, and the platform is fairly easy to use once you get familiar with it. Team communication is strong thanks to organized chats, channels, and video calls, making it easy to stay connected. Collaboration is also very effective, especially with shared files and real-time editing. It includes useful customization options for teams and channels, and it supports basic project management features that help keep tasks and discussions organized in one place. #### Cons Notifications can also be overwhelming, and the app may run slowly during large meetings or heavy use. --- ### A basic and well-rounded option for professional communication and management - Overall rating: 5/5 - Reviewer: Jonathon B. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It has become the gold standard for communicating with my team professionally and keeping our projects and ideas organized. I even use it to record a podcast with a coworker weekly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your chats are well organized in relation to everything how everything else is laid out in the platform and you never lose track of a specific chat. There is also a "cork board" scheduler to make collaborating easier. There are also some fun customization options for your meetings like backgrounds.Screen sharing and recordings is very easy. #### Cons There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time. It can be a little confusing going from one Teams window or tab to another when a video chat is underway. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/?page=2) --- Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice