--- title: "Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Teams. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Teams is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) / Microsoft Teams Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/microsoft-teams-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/microsoft-teams-profile/alternatives/) # Microsoft Teams User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 11,185 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 6,521 reviews (58%) - 4 stars: 3,593 reviews (32%) - 3 stars: 866 reviews (8%) - 2 stars: 157 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - It effectively consolidates chat, video conferencing, calendar scheduling, and document sharing into a single workspace. While the interface and resource consumption can occasionally feel heavy during demanding workloads, the productivity gains from real-time co-authoring and Microsoft 365 integration make it an indispensable tool for team coordination and project execution. - I also appreciate that it works just as well on mobile as it does on desktop, so staying connected on the go is simple. While customization is more functional than flashy, the ability to add apps, bots, and connectors like Trello or GitHub makes it adaptable to different team needs. Plus, the integration with Planner and Project adds a layer of project management without needing separate tools. - It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. ### Most mentioned cons - The main drawback is that it consumes a lot of system memory (RAM) and heavy internet data compared to other video calling apps like Zoom or Google Meet. If you are on a limited mobile data plan, it runs out very quickly, and it can also slow down older phones or laptops during long meetings. - For cons of microsoft teams in terms of money we have higher cost of best features, customer suppor may not always have provide quick solutions ons some concerns, For new users we have difficulty in learning curve on the app, Alot of notifications pops up on the app the app that affects the communication. - Furthermore, the search functionality can sometimes struggle to pinpoint specific messages or older shared files within crowded channels, requiring manual filtering to locate past conversations. ## Microsoft Teams customer reviews Showing reviews 1-25 of 11,185 (page 1). ### Microsoft Teams: planificación fácil, enlaces automáticos y resúmenes con IA - Overall rating: 5/5 - Reviewer: Dianel M. - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Las reuniones son muy fluidas. Considero que el consumo de ancho de banda está muy bien logrado y, aun así, mantiene una excelente calidad. Además, es una herramienta muy versátil y se integra perfectamente con nuestros agentes de IA, que se encargan de resumir y grabar las reuniones. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Me encanta poder planificar todo mi calendario con las reuniones y que los enlaces se envíen automáticamente. Además, tengo la posibilidad de agregar el agente de IA para que tome notas. También puedo grabar las reuniones de Teams y recibir el resumen de forma automática. Como dato adicional, cuando necesitamos incluir a nuestro ingeniero jefe para que pueda tomar el control de las acciones, es un agregado genial. #### Cons Por ahora no tengo quejas sobre Microsoft Teams. Me parece una herramienta muy completa y considero que se adapta muy bien a nuestro entorno de trabajo. --- ### Herramienta muy útil para mantener conversaciones fluidas - Overall rating: 5/5 - Reviewer: Israel O. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered El poder conversar y resolver dudas rápidamente con un simple mensaje #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Que es una herramienta muy util para mantener conversación fluida #### Cons Cambio recientemente el poder contestar mensajes y eso me desagrada ya que ahora se llama responder con una cita --- ### Easy-to-Use App for Reliable Meetings, Chat, and Document Sharing - Overall rating: 5/5 - Reviewer: The K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It gives us an all in one area for calendar and meetings and chatting live. When we use other platforms, we could not all be in one space. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros We love this app in our office as we use it for all of our staff meetings & calendar (some employees are hybrid), it performs well and we never have issues with it not doing the job. There was no support or onboarding needed, as this was an easy to use platform that most can self-teach. The workspace of video meetings, chat within our group (we can use on our phone or computers), document sharing, etc. is great. #### Cons The only thing I'm not super fond of is the clunky-ness of the platform in general. If you are not super familiar with how to use these systems, there may also be a learning curve. --- ### Everything Organized in One Place with Easy Coworker Chat - Overall rating: 4/5 - Reviewer: Jennifer E. - Industry: Banking - Company size: 201-500 employees - Product usage: 5+ years · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered As a remote employee, I really value being able to communicate easily with my coworkers and leaders. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Everything is organized in one place, and I can easily chat with my coworkers. #### Cons At times, there can be lag that disrupts meetings. --- ### Outstanding Video & Audio Quality with Impressive Effects - Overall rating: 5/5 - Reviewer: Akash M. - Industry: Animation - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Video quality they are trying to improve #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros About the video quality and audio effect. Along with that the effect. Love this #### Cons The lagging process i don't like. Disturbing --- ### A Helpful Centralized Hub with Smooth Chat and Video Calls - Overall rating: 5/5 - Reviewer: Khushal T. - Industry: Program Development - Company size: 10000+ employees - Product usage: less than 1 year - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered The problems it solves are: 1) It replaces long email chains with quick chat messages. 2) It keeps all files organized within the chat instead of scattered across different computers. 3) It allows people to video call, share screens, and work on files at the same time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros It's more helpful because it acts as a centralized hub and connects you with others through features such as chat and video call options, etc. #### Cons What I find least helpful is that it gets slowed down or lags on some computers. The design is also a little confusing, and switching accounts can be hard as well. --- ### Makes Meetings and Remote Collaboration Effortless. - Overall rating: 5/5 - Reviewer: Dawi Idi M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It saves time and resources. It also helps connect things more smoothly, and it boosts productivity with very little effort. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros It helps with meetings and calls, and makes it easier to work together even when you’re far apart. #### Cons I can’t honestly say there’s one thing I don’t like about it. If anything, I’d say I just haven’t discovered any downsides yet. --- ### Great EMEA Retail Command Center, but Search and File Finding Need Work - Overall rating: 4/5 - Reviewer: Kristina G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Meeting Fatigue & Missed Context > AI-generated meeting recaps, transcripts, and channel recordings. > Saves hours of time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Managing full-price retail operations across EMEA for a brand like Calvin Klein means juggling diverse markets, complex supply chain cadences, multi-currency strategies, and high visual-merchandising standards across multiple time zones. Microsoft Teams serves as a central operational command center for managing full-price retail across EMEA. Key features and capabilities include: #### Cons Teams stores files in a hidden, automatically generated SharePoint structure. Locating specific historical messages, shared images, or old attachments via the native search bar can be frustratingly inaccurate, often requiring exact phrasing or filtering through multiple channels. --- ### Great within a microsoft system, not great at linking to non microsoft products - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It does the job for what it is needed for, but there are better options out there. However if your processes already are using microsoft products, this might still be the best option #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ties in well with the rest of microsoft 365, and ties in very well with calls as it shows the meeting chat as a groupchat to look back on which is useful #### Cons Isn't great at linking with anything outside of the microsoft 365 space, the UI is okay but could be better and smoother. --- ### Teams is a good meeting platform, but still has room to improve - Overall rating: 4/5 - Reviewer: Greg R. - Industry: E-Learning - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been using Teams for about 3.5 years. I've used it at two different companies. My previous experience was with Slack, which I greatly preferred. However, Teams does make it really easy to collaborate with projects inside the microsoft ecosystem, especially document sharing. The meeting functions are great too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Teams is pretty good overall. It usually works well and it allows for easy communication between members. Easy to search. Integrates well with other microsoft products. Easy to collaborate as a team and the meetings function is great. #### Cons I really don't like Teams layout. The "Teams" feature is honestly just a pain in my opinion. I much preferred the layout of Slack at previous companies. --- ### Coordenador de operações - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees For the support team, Teams has replaced scattered communication methods, resulting in faster client responses and better coordination. Despite its benefits, users may experience slowness on older devices and challenges with managing notifications across multiple channels. Full review available after login on Software Advice --- ### Customer service specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 51-200 employees The review highlights Teams' effectiveness in facilitating instant communication and high-quality calls. While it generally enhances collaboration, users may experience delays when needing to request access for file sharing. Full review available after login on Software Advice --- ### Assistant General Manager - Direct Sales - Overall rating: 5/5 - Reviewed: March 2026 - Industry: Real Estate - Company size: 201-500 employees Included with Microsoft, this software offers great value without the need for separate purchases. It aids in connecting with customers for virtual presentations, although users may encounter some manageable slowness. Full review available after login on Software Advice --- ### Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Consumer Electronics - Company size: 51-200 employees The ease of use of this software has made it a favorite among my organization and clients. There is room for improvement in its capabilities for managing organizational meetings. Full review available after login on Software Advice --- ### Recruitment Marketeer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 51-200 employees For teams looking to centralize their communication, Microsoft Teams offers a robust solution that combines chat, video, and file sharing in one application. Nevertheless, users may find the interface challenging due to its complexity and the performance issues that can arise with multiple chats open. Full review available after login on Software Advice --- ### Cyber Security Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Services - Company size: 10000+ employees The reviewer finds Microsoft Teams indispensable for their daily tasks, especially with the new Copilot integration. They have not encountered any negative aspects so far. Full review available after login on Software Advice --- ### Data Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 10000+ employees The channel structure in Microsoft Teams helps maintain organized conversations and project files, making it suitable for remote teams. Nevertheless, users may find the interface overwhelming and the search functionality lacking, which can impede finding important information. Full review available after login on Software Advice --- ### Research Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer & Network Security - Company size: 11-50 employees Onboarding was effortless due to the familiar Microsoft interface, allowing for instant adoption across the team. While the integration and features enhance productivity, users experience issues with notifications and search capabilities that can disrupt workflow. Full review available after login on Software Advice --- ### AI System engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 10000+ employees For users looking for a comprehensive collaboration tool, Microsoft Teams offers a straightforward way to connect with colleagues and manage tasks. Despite its advantages, some users report that it can be resource-intensive and slow at times. Full review available after login on Software Advice --- ### Senior Tech Recruiter - Overall rating: 2/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: 11-50 employees The straightforward interface of Microsoft Teams makes it suitable for users who regularly engage in virtual meetings and interviews. Nevertheless, the platform's inconsistency and bugs can detract from its overall effectiveness in professional settings. Full review available after login on Software Advice --- ### Customer Success Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: E-Learning - Company size: 201-500 employees The platform is noted for its straightforward approach to video meetings, which helps streamline the process for users. Nevertheless, it lacks the comprehensive toolset that users might find in alternatives like Zoom or Webex. Full review available after login on Software Advice --- ### Board Member and Elder - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates the intuitive design of Microsoft Teams, which simplifies online meetings and information sharing. They noted that while the platform is generally effective, the web app can sometimes be less reliable than the installed version. Full review available after login on Software Advice --- ### Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Commercial Real Estate - Company size: 51-200 employees The application is particularly beneficial for users who want to avoid switching between multiple tools, as it centralizes all communication and meeting functions. The screen sharing feature is highlighted as especially useful for collaborative efforts. Full review available after login on Software Advice --- ### Cybersurity - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees The integration of Microsoft Teams with Microsoft 365 has improved team productivity by consolidating communication and file sharing into one platform. Despite its benefits, the application can be resource-intensive, affecting overall computer performance during meetings. Full review available after login on Software Advice --- ### Snr Infrastructure specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 10000+ employees The review highlights that Microsoft Teams centralizes communication and collaboration, making it easier for users to stay connected with colleagues. However, it can sometimes feel resource-heavy, and managing notifications from various chats and meetings can be challenging. Full review available after login on Software Advice --- Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice