--- title: "Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft Teams. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft Teams is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) / Microsoft Teams Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/microsoft-teams-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/microsoft-teams-profile/alternatives/) # Microsoft Teams User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 11,170 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 6,509 reviews (58%) - 4 stars: 3,591 reviews (32%) - 3 stars: 866 reviews (8%) - 2 stars: 156 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - Features like video conferencing, file sharing, and integration with other tools make it a reliable platform for daily operations. While there are some usability and performance challenges, the benefits outweigh the limitations, making it an effective tool for team coordination. - I also appreciate that it works just as well on mobile as it does on desktop, so staying connected on the go is simple. While customization is more functional than flashy, the ability to add apps, bots, and connectors like Trello or GitHub makes it adaptable to different team needs. Plus, the integration with Planner and Project adds a layer of project management without needing separate tools. - It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. ### Most mentioned cons - For cons of microsoft teams in terms of money we have higher cost of best features, customer suppor may not always have provide quick solutions ons some concerns, For new users we have difficulty in learning curve on the app, Alot of notifications pops up on the app the app that affects the communication. - Chat sprawl: Conversations could become fragmented across channels, private chats, and meetings, making it harder to track decisions over time. - It can be resource intensive on video calls and occasionally our headsets will not work when we answer calls and have to be unplugged and plugged back in to work again. ## Microsoft Teams customer reviews Showing reviews 1-25 of 11,170 (page 1). ### Microsoft Teams Review 2026 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoyed using it and it helped make tasks more efficient. It’s a great tool which encourages collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It’s easy to navigate. The transcription process is great. I also like Copilot. Another great feature are Teams Channels and Chats. It has a been a great tool to communicate and collaborate. #### Cons The audio/video quality can use some further improvement. There is a performance lag. The features can be a steep learning curve. #### Reasons for switching to Microsoft Teams Company decision --- ### Good for M365 - Overall rating: 4/5 - Reviewer: William B. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Mostly positive. Although Teams has really bad UI and some things could be updated, it's really a great way of communication #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Microsoft Teams is really easy to use with Outlook and the Outlook Calendar. It's a great service for communicating with the team and sharing updates to different departments. #### Cons Teams can be really annoying to use at times like the outdated UI, employee monitoring tools (active status), and limited integrations to apps outside of Microsoft. #### Reasons for switching to Microsoft Teams We wanted to test the different platforms. We ended up going back to Zoom after trying Teams. --- ### Good all-in-one communication platform - Overall rating: 5/5 - Reviewer: Mitesh V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a solid collaboration tool. It helps in daily communication, meetings, and sharing work efficiently, especially for distributed teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It makes team communication really easy in one place — chats, meetings, and file sharing all together. It’s very useful for remote collaboration and staying connected with the team. #### Cons Sometimes it feels a bit heavy and can slow down on older systems. Also, notifications can get overwhelming if not managed properly. --- ### the best connection utility. - Overall rating: 5/5 - Reviewer: paolo alessandro g. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It's very easy to use but's powerful. I use it for online training. (you can record all the lesson very easily). I use also for explaining outsourced engineers what they have to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros it's the best tool for making videoconferences, but not only. The included chat feature is very easy to use and allows to send colleagues images and documents #### Cons The share screen feature is a little bit dangerous (pay attention not to share reverved docs with external people) and does not support multiple monitors as I currently use #### Reasons for switching to Microsoft Teams it collects features from many other programs all in one --- ### Professional Communication Tool - Overall rating: 5/5 - Reviewer: Shajae B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great. I can communicate with all members of my company through one software platform. In addition, all meetings can be recorded and saved for viewing at a later date. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Microsoft Teams is a great software to use in your organization. It is extremely user-friendly; Great for sending messages, creating group chats, meetings, and scheduling meetings. You can even share your screen in a meeting and add an AI bot to transcribe the meeting. #### Cons I have no complaints about this software; it has all the essential features I need to collaborate with members across my organization. --- ### Microsoft Teams: Ecosystem Dominance Meets Interface Friction - Overall rating: 4/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Teams is generally positive, as it functions effectively as an all-in-one digital headquarters for daily operations. Having instant messaging, video meetings, and live document collaboration consolidated into a single application noticeably cuts down on app-switching and keeps cross-functional projects moving smoothly. However, the experience can occasionally be weighed down by clunky interface navigation, disruptive notification volume, and occasional performance lag during resource-intensive meetings. Ultimately, while it may not be the sleekest stand-alone chat or video tool on the market, its deep integration into the Microsoft 365 ecosystem makes it an invaluable asset for workplace productivity and team organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Teams is its seamless, native integration with the broader Microsoft 365 ecosystem. It acts as a single centralized hub where chat, video meetings, and document editing coexist without forcing you to constantly jump between separate applications. Co-authoring Word, Excel, or PowerPoint files directly within a team channel saves massive amounts of time and eliminates version-control headaches. Additionally, features like persistent topic-based channels, integrated Outlook calendar syncing, and AI-driven recap capabilities keep cross-functional projects highly organized and searchable. Overall, it transforms fragmented daily communication into a streamlined, highly productive workspace. #### Cons What I like least about Microsoft Teams is its heavy consumption of system resources, which often causes noticeable performance lag during resource-intensive tasks. The platform's notifications can easily become overwhelming, and navigating nested channels often leads to buried messages and lost context. File management within channels can feel cluttered compared to dedicated cloud storage systems, creating friction when searching for specific assets. Additionally, external guest access remains surprisingly clunky, making cross-organization collaboration more frustrating than it needs to be. --- ### Effective Communication Tool Hindered by High RAM Usage - Overall rating: 5/5 - Reviewer: Venkatadri K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Using Microsoft Teams fundamentally changes how work gets done by consolidating chat, video calls, calendar scheduling, and document editing into a single dashboard. It successfully eliminates the need to switch between separate communication tools (like Slack) and conferencing software (like Zoom #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about Microsoft Teams is how easily it fits into my daily workflow. Since it connects natively with Word, Excel, and Outlook, I can co-edit files directly inside a chat window without constantly switching applications. It acts as a solid all-in-one hub—combining quick messages, organized project channels, and reliable video calls so my team doesn't have to bounce between three different apps just to get work done. #### Cons What I like least about Microsoft Teams is that it can feel bloated and resource heavy. It occasionally lags or freezes when running alongside other large applications. Additionally, navigation can get cluttered when managing multiple project channels and external accounts at once --- ### Excellent Collaboration and Communication Platform - Overall rating: 5/5 - Reviewer: Daud R. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Microsoft Teams has been very positive. It has become an essential tool for communication and collaboration, especially in remote and hybrid work environments. The platform makes it easy to organise meetings, share screens, collaborate on documents, manage projects, and communicate with team members in real time. Setup is straightforward, and the integration with other Microsoft applications significantly improves productivity. Overall, Microsoft Teams delivers excellent value and is a reliable platform for businesses of all sizes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft Teams provides an all-in-one solution for communication, meetings, collaboration, and file sharing. The integration with Microsoft 365 is seamless, making it easy to work on documents, manage conversations, schedule meetings, and collaborate with colleagues from a single platform. Screen sharing and meeting features are particularly reliable and user-friendly. #### Cons The application can occasionally feel slow when multiple chats, channels, and large files are being accessed. The notification system can also become overwhelming, and finding older conversations may sometimes be difficult without using search. --- ### Great Tool for Team Collaboration - Overall rating: 4/5 - Reviewer: Sophie C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Teams has been positive. It provides a convenient and efficient way to communicate, collaborate, hold virtual meetings, and share documents with coworkers. I particularly appreciate having communication and Microsoft 365 tools accessible in one platform. . While there can be a learning curve and the number of notifications and features can sometimes feel overwhelming, Teams is generally user-friendly once you become familiar with the system. With proper organization and communication guidelines, Microsoft Teams can be an effective tool for improving productivity, teamwork, and communication within an organization #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Microsoft Teams can provide a more organized and efficient way to communicate and collaborate with my team. #### Cons Can be overwhelming: The number of features, chats, channels, and notifications can make the platform feel complicated. File organization can be confusing: Files stored across Teams, SharePoint, and OneDrive may sometimes be difficult to locate. --- ### Best platform for team communication - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great platform for team collaboration and easy to use, it does glitch occasionally but overall it is worth it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Microsoft teams is easy to use and is great for team collaboration with the group features and extensions available #### Cons Sometimes Microsoft glitches and does not let me access the platform for 5 or so minutes which is frustrating --- ### Powerful Collaboration Tool That Keeps Teams Connected - Overall rating: 5/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Microsoft Teams is a robust and highly effective collaboration platform that significantly improves communication, productivity, and teamwork. I recommend it to organizations of any size looking for an all-in-one communication and collaboration solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Microsoft Teams has become an essential part of our daily workflow. It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely. One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint. Scheduling meetings, sharing documents, and collaborating in real time is incredibly efficient. The chat feature is intuitive, and organizing conversations by channels helps keep projects and communications well structured. The video conferencing functionality is reliable and includes useful features such as screen sharing, meeting recordings, live captions, and background effects. Teams also makes it easy to communicate with internal employees and external partners. #### Cons Integrating data from File Explorer to MS Teams based files was a significant undertaking and very labor instensive to recreate folders that matched the same format from File Explorer. Additionally, another drawback is that Teams can feel resource-intensive, especially when multiple applications are open. Search functionality can also be inconsistent when trying to locate older conversations or files. #### Reasons for switching to Microsoft Teams To streamline all of our business communications and file sharing/storing into one platform to integrate with all of our MS Office operations. --- ### Our Go-To Platform for Team Collaboration - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Microsoft Teams has been excellent. It is our primary platform for meetings and day-to-day communication, and it has become an essential part of how our team collaborates. The combination of chat, video conferencing, file sharing, and document collaboration in a single application has helped improve productivity and reduce the need to switch between multiple tools. The seamless integration with Microsoft 365 is one of its greatest strengths, making it easy to schedule meetings, collaborate on documents in real time, and keep information centralized. The platform is reliable, easy to use, and supports both internal collaboration and communication with external partners. Although the interface can become crowded as teams and channels grow and the application can occasionally be resource-intensive, these are minor drawbacks compared to its overall functionality. Microsoft Teams has consistently met our needs and remains a key tool for communication and collaboration across our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we liked most about Microsoft Teams is that it serves as a central hub for our daily communication and collaboration. It is our primary meeting platform, and it makes it easy to chat, hold video meetings, share files, and collaborate on documents without switching between multiple applications. The integration with Microsoft 365 is one of its biggest strengths, allowing seamless collaboration through Outlook, OneDrive, SharePoint, and Office apps. Teams is intuitive to use, offers good customization options for channels and notifications, and supports both small team discussions and large meetings effectively. Overall, it provides excellent value for money by combining communication, collaboration, and productivity tools in a single platform. #### Cons While Microsoft Teams is a powerful collaboration platform, it can occasionally feel resource-intensive, especially during long meetings or when multiple applications are running simultaneously. The interface can also become cluttered as the number of teams, channels, and chats grows, making navigation less straightforward. Additionally, some settings and administrative options are spread across different menus, which can make configuration more complex than expected. Despite these minor drawbacks, the platform remains reliable for our day-to-day collaboration. --- ### The Standard for Enterprise Communication and File Co-authoring - Overall rating: 5/5 - Reviewer: Sourav M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft Teams serves as a dependable, central hub for daily team communication, cross-functional collaboration, and virtual meetings. It effectively consolidates chat, video conferencing, calendar scheduling, and document sharing into a single workspace. While the interface and resource consumption can occasionally feel heavy during demanding workloads, the productivity gains from real-time co-authoring and Microsoft 365 integration make it an indispensable tool for team coordination and project execution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The deepest strength of Microsoft Teams is its seamless ecosystem integration with Microsoft 365. Being able to co-author Word, Excel, and PowerPoint documents directly inside a channel or chat window streamlines workflow without constantly switching tabs. Meeting features—such as background noise suppression, live captions, breakout rooms, and smooth screen sharing—are reliable for both daily standups and large organizational calls. Additionally, organizing discussions into specific channels with persistent chat and integrated SharePoint storage keeps project documentation structured and accessible across distributed teams. #### Cons The desktop application can be noticeably resource-heavy, occasionally consuming substantial RAM and CPU during active screen-sharing or video calls on multitasking setups. Navigating between multiple organization accounts or guest tenants can also feel clunky and slow. Furthermore, the search functionality can sometimes struggle to pinpoint specific messages or older shared files within crowded channels, requiring manual filtering to locate past conversations. --- ### Essential communication tool for any company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Teams is essential to my job as someone who works remotely. It’s easy to use and it has been a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a remote worker, Teams allows me to communicate with co-workers in other cities via instant messages and virtual meetings. It also allows my company to easily store shared logs and documents so that they are accessible to employees in all of our locations. #### Cons When I have set up Teams meetings via teams (instead of via Outlook) there is a glitch that occurs - the meeting reminder that I set automatically changes to “no reminder” after I create the meeting so meeting attendees do not receive a 15 reminder before the meeting starts. --- ### Still the best communication and collaboration tool - Overall rating: 5/5 - Reviewer: Chinthaka J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Teams is vwey clean during communications and is optimized for utilizing bandwidth very well, and during peak hours where bandwidth is heavily used. This is a great plus for any enterprise using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Aa a software solutions company and managed services provider we team collaboration and team communication a lot. Teams is one supertool which fascilitates all of the above in a single tool while providing ease if use for ourend users and value for money for our business. #### Cons After using teams for many years the UI still looks all tye same. A little bit of cosmetic changes here and there however the feature set remains quite the generic interface. --- ### MS Teams: Powerful, Packed and Can't Live Without - Overall rating: 5/5 - Reviewer: Raxit p. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it is one of the most powerful collaboration tools out there and once you use it, you can't live without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Excellent Microsoft 365 integration - Word, Excel, SharePoint etc. works seamlessly within the MS Teams - Absolutely love Simplicity of the Audio/Video calls with some amazing features like backgrounds, live captions, transcriptions etc. - Channels is a great part of MS Teams, allows organized conversations with multiple teams - Sharing files, saving notes, sharing code snippets and using other apps right within the MS Teams is what I love the most about this platform. #### Cons - While the normal functions are easy to use, some of the advanced features are not that easy to start working with. - Notifications might get noisy when working with multiple teams - The application is resource heavy and might feel sluggish, specially on older machines --- ### All-in-One Collaboration Tool That Works Well but Can Feel Heavy at Times - Overall rating: 4/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Copilot said: My overall experience with Microsoft Teams has been positive — it’s a solid all‑in‑one platform that makes communication and collaboration much easier by bringing chat, calls, meetings and file sharing into a single place. It works especially well in environments already using Microsoft 365, where integration with tools like SharePoint and OneDrive makes working on documents and sharing information seamless. Once set up properly, it helps keep teams organised and reduces the need to juggle multiple apps. That said, it’s not perfect — the interface can feel cluttered at times, there’s a bit of a learning curve, and performance can dip with slow loading, lag or high resource usage, particularly on older devices or in larger environments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Microsoft Teams offers good value as it’s included in most Microsoft 365 plans, combining chat, meetings, calling and file sharing into one place so there’s no need for multiple tools. It handles team communication well with chat, channels and video calls, and is strong for collaboration thanks to its integration with SharePoint and OneDrive for easy file access and real-time editing. It’s straightforward enough for everyday use and supports a decent range of apps and integrations, making it a solid all-in-one platform, especially if you’re already using Microsoft 365. #### Cons The interface can feel cluttered, especially with lots of teams and channels, and admin tasks like permissions and policies can get messy. Some features require extra licensing, which adds to the cost, and support can be slow unless you’re on a higher plan. Performance can also be an issue at times, with slow loading, lag in calls or high memory usage, particularly on older machines. Customisation is fairly limited and for proper project management you still need to rely on other tools. --- ### Great Software for everyone - Overall rating: 4/5 - Reviewer: Mia P. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Positive, it works well with the whole Microsoft 365. It is easy to schedule calls, share invites, and have them automatically input into the calendar. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Teams is easy to navigate and user-friendly for basic use. There are a lot of customizable features to hide attendees, scheduling assistant, and more that require more knowledge of the software to take advantage of. It is great for internal company meetings. #### Cons It is not suitable for use with non-Microsoft 365 users. For any external meetings that require a virtual call, I must consider the audience and whether we will experience a drop-off in attendance due to a lack of software required to join calls. --- ### Solid, feature packed IM, for organization use. - Overall rating: 4/5 - Reviewer: Dominique T. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Microsoft Teams has been very positive. It’s become an essential communication and collaboration platform for both remote and hybrid work. The tight Microsoft 365 integration, meeting functionality, and team collaboration features make it highly effective for daily operations. While there are occasional performance and usability frustrations, Teams provides strong overall value and continues to improve with regular updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Microsoft Teams is how well it integrates with the Microsoft 365 ecosystem. Chat, meetings, file sharing, and collaboration are all centralized in one platform, which helps reduce context switching throughout the day. Teams meetings are reliable, and integration with Outlook, SharePoint, and OneDrive makes collaboration much more efficient in business environments. #### Cons What I like least about Microsoft Teams is that it can sometimes feel bloated and resource-heavy, especially on older systems. Notifications and channel management can also become overwhelming in larger organizations. Search functionality has improved over time, but finding older messages or files can still be inconsistent at times. --- ### Great value for keeping projects and teams organized - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Teams has been very positive. As a project manager, it has become a central tool for meetings, communication, file sharing, and keeping projects organized. It works especially well within the Microsoft ecosystem and provides a lot of value for the money. While I would like to see more customization and flexibility in some areas, Teams has been a reliable and useful platform for managing team collaboration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Microsoft Teams is the value and convenience. It makes it easy to create meetings, communicate with the team, share files, and keep project conversations organized in one place. I also like that it works well with the broader Microsoft ecosystem, including SharePoint, OneDrive, Planner, Project, and Power Automate. #### Cons What I like least about Microsoft Teams is the limited customization, especially around views and layout. Some workflows feel more locked down than they should be, and there are times when you need workarounds or additional Microsoft tools to get Teams to function the way you want. --- ### Excellent collaboration platform for remote and hybrid teams - Overall rating: 5/5 - Reviewer: Piyusha P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. Microsoft Teams has made collaboration easier by bringing communication, meetings, and document sharing into a single platform. It has improved team productivity and works well for both daily communication and virtual meetings. Despite a few minor performance issues, it remains one of the best collaboration tools I’ve used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The seamless integration with Microsoft 365 is the biggest advantage. I like that I can chat, join meetings, share files, and collaborate on documents without switching between multiple applications. The meeting features, screen sharing, and channel-based communication help teams stay organized and productive. #### Cons The application can occasionally feel slow, especially when switching between multiple teams or channels. Notifications can also become overwhelming, and finding older conversations can sometimes be difficult if there are many active chats. --- ### Excellent software! So easy to use and helps keeps me and my work organised. - Overall rating: 5/5 - Reviewer: Fiona M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent. Microsoft Teams keeps me organised and I am able to show myself as 'busy' or 'do not disturb' if I have a heavy workload which informs people that I may not be able to respond to messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Teams as part of my every day work life and it makes everything so much easier! I work remotely from home so being able to keep track of online meetings and communicating with other members of the organisation all over the country is really important. We hold regular team meetings and have group shared folders for project work and management which is easy to upload and control access. I am able to customize my file access and calendar access and view my team members schedule. I find the automated meeting suggestion really useful when some members have a busy diary and will show me when there is a space where everyone is next available at the same time. #### Cons I cannot think of anything that I do not like or have encountered any problems when using Teams. I certainly have not had any recent issues. --- ### Strong and Reliable Platform for Teamwork - Overall rating: 5/5 - Reviewer: Estela G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Microsoft Teams has been positive. It is a powerful tool for communication and collaboration, bringing chat, video meetings, and file sharing together in one platform. It works well for teamwork and helps keep projects organized through channels and shared files. Customer support is generally reliable for business users, and the integration with other Microsoft tools is very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Microsoft Teams is how it brings everything needed for teamwork into one platform. It offers good value for money by combining chat, video meetings, file sharing, and collaboration tools in one system. Customer support is generally reliable for business users, and the platform is fairly easy to use once you get familiar with it. Team communication is strong thanks to organized chats, channels, and video calls, making it easy to stay connected. Collaboration is also very effective, especially with shared files and real-time editing. It includes useful customization options for teams and channels, and it supports basic project management features that help keep tasks and discussions organized in one place. #### Cons Notifications can also be overwhelming, and the app may run slowly during large meetings or heavy use. --- ### A basic and well-rounded option for professional communication and management - Overall rating: 5/5 - Reviewer: Jonathon B. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered It has become the gold standard for communicating with my team professionally and keeping our projects and ideas organized. I even use it to record a podcast with a coworker weekly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Your chats are well organized in relation to everything how everything else is laid out in the platform and you never lose track of a specific chat. There is also a "cork board" scheduler to make collaborating easier. There are also some fun customization options for your meetings like backgrounds.Screen sharing and recordings is very easy. #### Cons There can be some slowdown during large video team meetings, especially if you are running Chrome or Worse at the same time. It can be a little confusing going from one Teams window or tab to another when a video chat is underway. --- ### A Useful Collaboration Tool - Overall rating: 5/5 - Reviewer: Jacob P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Microsoft Teams is a capable collaboration tool with strong productivity features, but its performance and usability issues limit its effectiveness. While the integration with Microsoft 365 and the breadth of communication tools are clear advantages, the inconsistent responsiveness and cluttered interface create friction in daily use. It remains a useful platform, but one that would benefit from improved speed, reliability, and navigation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams. Its integration with Microsoft 365 is a major strength, allowing users to access shared files easily and work together in real time. Features like screen sharing, meeting recordings, and live captions add meaningful value to day‑to‑day collaboration. #### Cons The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings. Notifications are sometimes inconsistent, making it easy to miss updates unless you manually check each thread. As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/?page=2) --- Microsoft Teams Reviews, Pros and Cons - 2026 Software Advice