All MightyCall Reviews
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Susan M
Verified reviewer
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Mighty Call's Multi-Tier Pricing Creates Great Value to Small Business Owners
Time savings, price, and less interruptions so I may focus on projects or assignments. Are you a small firm or sole proprietor? If yes, then Mighty Call may be an option for you. Mighty Call is a virtual receptionist service. As a sole proprietor, you may not be able to afford a full-time receptionist or you may only need your phones answered on a limited basis. Therefore, using Mighty Call is an affordable option. I find spending time on the telephone to answers calls is taking away from my work when I should be focusing on taking care of customers. As a business owner, I look for value and based upon need. Value is in the toll-free numbers and allocating telephone time so you may stay focused on projects or assignments for the customers. I tried Mighty Call as a free trial. My business is at the point where now I'll need to purchase Mighty Call.
CONSI know it may sound strange, but the con is the lack of control of who handles my telephone calls. Personally, I prefer a hands-on experience with the client. Reality is that answering each telephone call interrupts my work flow and affects my ability to generate more income.
Vendor Response
Hello Susan, We appreciate your feedback. We value our customers and their time and can definitely understand your wish to stay tuned and control each and every process of your business. We can advise you to use our Caller ID feature for figuring out who¿s calling you, and more importantly, you can use CNAM for branding your business when you make phone calls. If you wish to avoid undesired calls or can't talk right now, transfer it to a voicemail by using the call screening feature. Anna Head of Customer Care
Replied September 2018
Thomas
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2018
Activity Feature is a Game Changer
I've spoken with countless virtual phone companies and MightyCall's "activity" feature is a game changer. It has all missed calls and voicemails in a dashboard where you can easily assign and complete them. It's like a to-do list for replying back to sales and service calls in a timely manner. The best feature in the game. Everything else that Mightycall has is good, but is pretty standard stuff across virtual phone companies.
CONSWhile the activity feature is a game changer, it's back breaking not to know what the IVR selection of the missed call was. For example, if you have a service department and a sales department, neither one knows who should call back the missed call. having the IVR selection is pretty standard stuff in almost every other virtual phone company. If they added this feature, I'd be a Mightycall evangelist for life. Right now, I'm just lukewarm. The activity feature is incredible, but lacks just that one final step.
Vendor Response
Hey Thomas, we appreciate the review. That's a great recommendation, so we'll look into getting it developed as soon as we can.
Replied October 2018
Danny
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2020
SAVE YOURSELF AND MONEY
Hate this company so much I genuinely hope they dont last.
PROSYou have a working company number when it decides to work
CONSEXTERMELY TERRIBLE CUSTOMER SERVICE. MISSED CALLS GALORE, APP NOT RINGING OR EVEN ACKNOWLEDGEMENT OF A CALL.
Reason for choosing MightyCall
Seemed to look legit
Reasons for switching to MightyCall
Tired of not being helped and having to pay for sub-par services
Vendor Response
Hey Danny, I see that something that happened clearly has you upset. If you used the product for 1-2 years, surely you weren't irate about it for that entire span. If there was an inciting incident for your sudden reversal in opinion, please let us know so we can look into it and see what went wrong. ~regards
Replied November 2020
Michael
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
General review of MightyCall
For our small business, it helps us manage our call volume with a small staff and lets us relocate our phones to other locations when we are on the move. It takes a little bit of setting up, but well worth it for how it can help manage your calls.
PROSEasy and quick to edit you call flow or change your pre-recorded messages. Easy to subdivide call flows between multiple members and have segregated messages and management.
CONSDifficult to record automated messages, but we only use the phone recordings so the computer and microphone method may be better. Sometime the messages will glitch and not let you mark them as resolved. We have messages from years past that are just always there we can never get rid of.
Vendor Response
Thank you for the review Michael. In my experience, recording custom messages on a computer with a good microphone does result in higher quality recordings. For the glitched messages, is there anything they have in common? Length or distance or anything we can investigate further? ~Best regards
Replied December 2018
Charles
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2020
MightCall killed the Automated Telemarketers
Overall, I'm mostly pleased.
PROSI like that it got rid of the automated phone calls.
CONSI really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.
Reason for choosing MightyCall
I have one business with MightyCall and another with Grasshopper. You will not get my other business until you implement an if/then call option. Call all employees, and if no one answers, then ring boss/answering service.
Vendor Response
Hey Charles, Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!
Replied March 2020
Honnah
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2020
Mightycall review
Phone lines
PROSSimple to use Can use mobile app with WiFi only
CONSLos of bugs with the service and apps Crashes periodically
Reason for choosing MightyCall
Better suited to our needs
Suzanne
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
I have eliminated robot calls! My VA can do customer service from my business number
By having people press "1" to speak to me or leave a message, I have almost completely eliminated robo-calls. Most robots don't follow voice commands.
PROSYou can get it to do just about anything you can imagine for a fraction of the price of other systems.
CONSI have to call MightyCall to have them help me configure it, which they always do promptly and patiently, but sometimes I try to do it myself and it never works as well as if I just call them and have them help me configure it. I don't like that I get notified that I had "recent activity" I don't know if that is a dropped call or an important text message. I wish it distinguished between text messages, voicemails and dropped calls
Tony
Verified reviewer
Media Production, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
"MightyCall Is The Best Virtual Phone System For Any Size Business & At A Great Price"
My overall experience has been very positive. I have already recommended this company to a few business associates and they too really like it. I can communicate with my customers from anywhere and the calls are always crystal clear.
PROSThe entire platform is very user friendly. This system will work for any size business. Your entire team will get hooked on this very quickly. The mobile app works flawlessly. You can run your business from anywhere and no customer will every know where you are.
CONSYou do not have an unlimited minutes plan like Grasshopper. does. In the beginning I had a couple of questions which were answered right away but I wish there was an FAQ section which would have made it easy and I would not need to bother sending any emails to find out.
Vendor Response
Hey Tony, we're thrilled to hear you like the service! We're actually in the process of adding a FAQ section to our website--which questions did you need answered that you think should be included in FAQs? Thanks for spreading the word!
Replied October 2018
Charliemagne
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
Mighty Call Ease of Use
So far I have been using the software for more than a year now. There are some parts that need more improvement but overall the software is functioning the way it is intended to be which helps me complete my task on a daily basis.
PROSWhat I like most is that I could easily backtrack and listen to all calls using the call recording function and we also received an email on every voice mail that was left on the system it also provides a transcription of the call.
CONSThe only issue that I experience is where certain calls where the audio is not that good though it only happens once in a while particularly when I am calling the rural area.
Brandy
Verified reviewer
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
A Must Have for your Business
MightyCall helps me to stay connected with my clients all from the touch of my cell phone. What I enjoy the most about this software is its easy functions for call set up/IVR solution.
CONSCons: I cannot start a text thread to a client. I can respond if the client texts me.
Vendor Response
Hey Brandy, thanks for the review! Regarding your problem with starting a text message thread, our tier 1 will be contacting you shortly to help sort that out. Happy calling!
Replied May 2019
Michelle
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
Too many missed calls
It is ok. If I never had a missed call or call straight to voicemail I would love this product.
PROSThat it will make multiple phones ring when a call comes in.
CONSCalls come in but no one's phone rings and the client goes straight to voicemail. Some times we do not know a client calls until we look at our records and at the time it is too late. Potentially lost money.
Reason for choosing MightyCall
Price
Vendor Response
Hey Michelle, Sorry to hear your experience was unsatisfactory. By chance, did you ever reach out to our product/customer service team for help? Often if too many calls are going straight to voicemail, the call distribution setup may have been off. We're more than willing to help you out, if you want to give the service another chance. ~regards
Replied February 2020
Justin
Restaurants, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Long time MightyCall user, better than all other alternatives
I like that it's super easy to set up and maintain. We use it basically to tell our customers our hours of operation.
CONSI wish my plan offered an api. We can't spend more money since we are a tiny, one location, family business. Our hours change day to day and I wish I could automate the updating of our audio message, but that's not available on the tier of service we are on.
Vendor Response
Hey Justin, thanks for the review. I know API is currently only available with the ultimate plan, but we are doing some testing on further integrations that would allow us to extend it to the other plans as well. Hopefully it's ready to go sooner rather than later
Replied October 2018
Jason
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed November 2021
cost needs to match production of app
its a great concept everything form the unique way to route calls etc.
CONSIt is a great concept but for how much it cost it should be alot smoother and a lot less glitchy. Been having alot of issues with calls not coming through also text not being received by clients. There should also be alot more options in the different tabs like text phone calls etc... Cause for one clients can't send pics a really big downfall. Navigation in the app is not very user friendly. When looking up text one text will come up from text but not all text which is weird also if a text is to long I have to send 2 which I don't understand. At the price of $25 month I can see but not at the price of $50 month we pay no not at all is it justified! My honest review app and system needs work! Jason Newman Subvision Inc
Tracie
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
A+ For Might
My day job is running a call center, I have 20 years experience with IVR's and phone systems. My husband has a garage door repair bussiess and I wanted to be able to use different phone numbers for different advertising streams, as to allow me to track results. Also wanted to be able to route calls to mulitiple people at the same. Mightycall was super simple to set up , easy to change on the fly, and you can't beat the price.
PROSEasy to use, impressive functionality for the price point.
CONSReporting could be more robust, but is adequate.
Vendor Response
Hey Tracie, Thanks for the review! We're glad someone with so much IVR experience can appreciate the simplicity and functionality of the system!
Replied March 2020
Juan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2020
Piss poor service during a service outage!
Pissed and cancelled the service since they weren't able to provide me with any balsam for my frustration in the way of a simple credit or something.. nothing and no service.
PROSNothing, i liked at one point that it worked and was rather innexpensive
CONSthey have outages of service because they use only amazon for their webservice
Reason for choosing MightyCall
because they said they were mighty, they are not
Reasons for switching to MightyCall
i thought it would be better
Vendor Response
Hey Juan, We apologize you felt let down by the service. The Amazon outage was a far-reaching internet outage that interrupted many services, so we were trying to put out a lot of fires over that week. If you haven't found a VoIP service that suits your needs yet, we'd be happy to get you started up again with some starting credit. ~regards
Replied April 2021
Ramon
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2018
Horrible product, horrible service, horrible attitude, horrible quality. Stay Away!!!!
Initially it seemed easy to use and fit our needs. We selected it and implemented it last April.
CONSPorting a number is a 2 month long nightmare with Mightycall people ignorant of what needs to be done.
Vendor Response
Dear Ramon, We appreciate you've spent with us more than a year and we're very sorry to see you've faced difficulties with the porting process in the past few months. In most cases the porting process doesn't take longer than 2 weeks, the delays can occur if VoIP providers who manage this process do not receive accurate and sufficient information. We'd work on the process improvement to decrease the time the customers need to wait for the numbers to be ported in. Anna, Head of MightyCall Customer Care
Replied September 2018
Malea
Photography, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great for Streamlining
Would give our experience a solid "A"
PROSThe APP is very easy to manage, the call recording is clear, the text messages come through quickly, and the menu prompts allow for easy communication with our clients
CONSThere should not be a limit on how long a text message can be..Can't send or receive photos (a HUGE con for our business), the app often freezes.
Reason for choosing MightyCall
Price
Vendor Response
Hey Malea, We're glad to hear you like the system and find it easy to use, as that is a big focus for us. We've been working on enabling picture messages for a while, and hope we can unveil that feature soon enough.
Replied September 2021
john
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Great starter entrepreneur phone system
Web based, access from anywhere. Inexpensive way to record calls.
CONSCalls can lag. Had to reroute to a landline.
Vendor Response
Hey John, we're happy to hear the system is doing well for you. Best regards!
Replied October 2018
Steve
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Fits our needs perfectly
We were looking for an auto attendant feature that routed calls/voicemails to appropriate persons in our organization. This service does exactly that.
CONSThere really isn't much I don't like about the system. It was largely intuitive. We did have a little trouble configuring two SIPP phones but support was helpful in getting this resolved.
Vendor Response
Hey Steve, We're glad to hear the system has met your needs so well and your experience with support was positive!
Replied September 2021
Jamie
Consumer Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
Calls never connected, recording quality subpar, difficult customer service
Very disappointing. I wanted to it to work vs one of the big competitors but it has cost me business and wasted too much of my time.
PROSNot much compared to the trouble it was working with the customer support team.
CONSThe web app never alerted to incoming calls despite contacting customer support for help and confirming all setting were correct. Calls forward to my cell also didn't pick up despite the same confirming that all settings were correct. Recording quality for voicemail messages was terrible. Customer service is not knowledgeable and very difficult to work with.
Vendor Response
Hello Jamie, We're sorry to hear you had so many technical difficulties during your time with MightyCall. We know technical issues can be frustrating, so our customer service team will try to be more understanding and accommodating in the future. Best of luck with your business.
Replied April 2021
janet
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2019
mighty call
I DO NOT LIKE THIS SOFTWARE AT ALL, IT NEEDS A LOT OF BUGS FIXED AS YOU CAN SEE FROM MY ABOVE COMMENT
PROSTHERE IS NOT REALLY ANYTHING I LIKE ABOUT THIS SOFTWARE MAYBE THAT IT IS STRICTLY INTERNET USE.
CONSFIRST OF ALL I DO NOT LIKE HOW WHEN YOU CALL A PHONE NUMBER IF YOU NEED TO "PUSH 0 FOR THE OPERATOR" IT DOES NOT WORK YOU CANT PUSH THE NUMBER. I ALSO DO NOT LIKE HOW IF THE CALL DROPS AND YOU IMMEDIATELY WANT TO CALL THEM BACK IT SAYS YOU NEED TO "END THE CALL" FIRST BUT THERE IS NO CURRENT CALL SO YOU CANT DO ANYTHING UNLESS YOU EXIT FULLY OUT OF THE SYSTEM, EVEN SHUT YOUR COMPUTER DOWN AT TIMES. I REALLY DO NOT LIKE THIS SYSTEM AT ALL
Vendor Response
Hey Janet, we're sorry to hear you had some problems with the system. Regarding the system's ease of use, did anyone ever reach out to you (or vice versa) about setting the system up and maximizing its use?
Replied May 2019
Tanner
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2017
Incredible workplace tool.
Functionality with ease. You don't need to be a system administrator to run your call centre. System allows for computer, VoIP and mobility application functionality. No need to run your business from a desk.
CONSLack of hold music options. Ie. live hold music of radio, ete while users await for a Team member. Being able to disable "activities" on a per number basis.
Michael
Broadcast Media, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
SANTA TRACKER
It is very easy to use and they have a great support team and a marketing team. You can email their support team if you have any problems and they give you a 30 day moneyback guarantee. You can also reach their support team by phone.
PROSIt is very easy to use and very easy to set up.
CONSThere is nothing at all that I do not like about it.
Reason for choosing MightyCall
MightyCall was more reasonable but also did the same thing but it came with more features and it was very easy to use and it’s very cheap
Reasons for switching to MightyCall
We did not like the way Google was treating us and it was very hard for our employees to use their system.
Vendor Response
Hey Michael, we're thrilled you're so happy with the product. Keep your business thriving!
Replied February 2020
Tom
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2017
Very Good App on the verge of being Great
Lots of different features for allowing IVR, hold music, queues, round robin, etc. Can use webphone or cell phones, so it makes it flexible for the staff to answer calls. Great customer service, always available to help.
CONSNot great for organizing calls if you have employees that work in different departments. Would love to be able to add contacts to mightycall so we know the client calling. Most importantly, NEED to know the IVR selection of the missed call or voicemail - IE. if it's a sales call or customer service so that we know which dept. should return the call
RhondaK
Higher Education, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
MightyCall is exactly its name.
Being in business today has its challenges. But having great quality services like like MightyCall. Thank you more than words can express.
PROSThe business listing.
CONSCall drops from apps. Loading minutes. I'd like to be notified in advance of low minutes by text.
Vendor Response
Dear Rhonda, Thank you for sharing your feedback with us, we appreciate it. We are glad to announce that we've just launched the new product updates. Now MIGHTYCALL mobile apps and web version have a new screen - 'Account'. The screen shows actual talk minutes and text messages usage, as well as your bank account balance. Please enjoy using the new version of the product. Yours, MightyCall
Replied April 2017