Missive

RATING:

4.9

(84)

About Missive

Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or department such as customer support, marketing campaigns and more.

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Missive Pricing

- Free - $14/month - $18/month - $26/month Details: https://missiveapp.com/pricing

Starting price: 

$18.00 per month

Free trial: 

Not Available

Free version: 

Available

Missive inbox
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Missive Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Missive

1 - 5 of 83 Reviews

User Profile

Isaak

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Missive for the win!

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

PROS

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that. But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling. We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales. It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

CONS

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform. We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Reason for choosing Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.

Reasons for switching to Missive

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

User Profile

Josiah

Verified reviewer

Outsourcing/Offshoring, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

The Best Inbox Management Tool, ESPECIALLY FOR THE PRICE

PROS

It turns your inbox or team inbox into a fully-functioning ticket system without making clients feel like they're stuck in a ticket system. It's much more modern, seamless, and intuitive than most ticket systems and has countless helpful features to make daily tasks easier. We can integrate multiple calendars and inboxes into Missive which helps us so much. We used to have to have multiple logins and sites for different calendars and inboxes and now they are all in one place. The price is also extremely reasonable considering this product saves us countless hours and troubleshooting.

CONS

There are very, very few features that we would like to see from Missive that are not already there. The dev team is aware of these features and works diligently to implement them. Updates happen frequently, smoothly, and are always relevant.

Reason for choosing Missive

Front is way too expensive when you realize Missive exists. Front utilizes the irritating pushy sales workflow where they try to have you meet with multiple sales people over many meetings and convince you to go with them. This is probably why they're ridiculously expensive. Missive treats us like humans who just want a product that works well and they are happy to try to please at all stages.

Bruno

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Great app but need some basic features

Good experience but looks like a beta app. Pay for it now is crazy when you have many evolved apps in the market. After adding some basic features and rethink about a plan for small companies, it will be one of the best apps for mail/team.

PROS

- design looks so good - speed of email update - how smooth this works - task inside chats

CONS

- Can't share inbox (and works with archive+trash) without using 2 inbox folders (team + main) OR you can share the same inbox but if you archive some email, it will keep on inbox of other team members - Expensive for small companies. - Full history that is default on all other mail clients on Missive you have to pay. If you have a team with 3 members, you need to pay 45 MONTHLY just to have access to your all emails. They hide your old emails. - No search inside chats/emails content (the main search don't bring you to the found message of chat) - Mobile app add margin to the side of emails so your emails isn't showing correctly - No quote/reply feature on chat - No ticks of message read on chat

Reasons for switching to Missive

Many time to Spark show the emails.

Christian

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Great solution to email/conversation management with clients

The team at Missive is great to work with, responsive and knows their product well.

PROS

Great interface design and powerful rules engine.

CONS

Calendaring is just okay - still using another tool for this aspect of our workflow.

Reason for choosing Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Reasons for switching to Missive

Collaboration with other team members, routing emails almost like a ticket management system, and the rules engine.

Debby

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Missive can be as powerful as you like it to be

Good experience overall with support, onboarding, billing, and the product.

PROS

I've searched for similar software for what I need.. team communication and email management. I like the interface to communicate with my team, assign tasks. I appreciate that it works with Microsoft 365 products. A lot of similar services only works with Google. Although I wish they do not only work on chained/treaded email, it does has some advantage and I can understand why they need it that way. I use it daily to communicate efficiently with my team on emails received and assign tasks.. or for internal communication. There are lots more features we are not using yet. But it can be as powerful as you need. I think pricing is fair for what it offers. and the product doesn't have down time. Support is consistently good. There are lots of training offered.

CONS

Has to have chained/treaded emails. a learning curve to set up the rules and settings.

Reason for choosing Missive

All other products require using Gmail. or more expensive unless you really have a team.