--- title: "Missive Software Reviews, Demo & Pricing - 2026" description: "Review of Missive Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/missive-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / Missive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/missive-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/missive-profile/alternatives/) # Missive Review From $14-$36/month Free trial 3 plans Wondering if Missive is right for your organization? Our Collaboration Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Missive 4.9 [(186)](https://www.softwareadvice.com/voip/missive-profile/reviews/) FrontRunner 2026 Pricing Starting at $14.00 per user per month ### About Missive Missive is a collaborative email client for teams that share responsibility for the same inboxes: support@, sales@, tenants@, and the client-facing addresses more than one person has to answer. It fits teams of roughly 5 to 60 people, and shows up most often in property management, maintenance and field services, accounting and tax practices, law firms, logistics, e-commerce, and construction. The problem it solves sounds the same everywhere. One inbox, several people, and no way to tell who has what. Teams cope by reading every message to work out which ones are theirs. One operations lead described colour-coding every email in the shared inbox by teammate, yellow for one person, red for another, until it stopped being maintainable. It works until volume rises, and then things get missed. Usually the team doesn't catch it first. The client does, by writing again to ask why nobody has replied. Missive fixes that by making ownership visible. Assign a conversation and everyone can see who has it. Comment inside the thread to ask a teammate something without forwarding the email or moving the discussion to Slack, which is the feature distributed teams tend to name first. Draft a re... ply together in real time. Build rules that route messages to the right person automatically, usually by client domain. Your email stays in Gmail, Outlook, or any IMAP provider, so nobody migrates mailboxes or shares a password. There's also a built-in AI assistant that searches your inbox, checks your calendar, looks up contacts, and drafts replies in your voice, plus connections to Notion, Linear, Attio, HubSpot, and Stripe for pulling client context into the thread. Beyond email, Missive handles SMS, WhatsApp, Instagram, Messenger, and live chat. Worth knowing before you shortlist. Missive is a shared inbox, not a ticketing system. No ticket numbers, no SLA timers, no escalation tiers, no customer knowledge base. Teams who have tried running client email out of a help desk usually describe the same mismatch, and the honest answer from those vendors is that they are a ticketing platform, not an email platform. Missive is the other choice. Reporting is deliberately light: you get reply times and volume, not deep analytics. Missive is SOC 2 Type II and GDPR compliant. Support comes by chat and email from the team that builds the product, with a full help center, live onboarding sessions, and a directory of certified partners. Used by 6,000+ businesses daily. Do you work for Missive? [Manage this product listing](https://www.g2.com/products/missive/claim_requests/new?auto=true) Wondering if Missive is right for your organization? Our Collaboration Software selection experts can help you in 15 minutes or less. ## Missive User Interface ## Popular Missive Alternatives Main Product Missive 4.9 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.66Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(87167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.71Value for money - 4.34Customer support - 4.54Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.33Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Front](https://www.softwareadvice.com/crm/front-profile/) 4.5 [(293)](https://www.softwareadvice.com/crm/front-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.13Value for money - 4.39Customer support - 4.40Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1009)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.17Value for money - 3.97Customer support - 4.29Functionality Pricing Starting at $69.00 per month Get Price ## Missive Pricing and Plans Missive has three plans. Starter is $14.00/user/mo billed monthly. Productive is $24.00/user/mo billed monthly. Business is $36.00/user/mo billed monthly. Free trial Starter $14.00 per user, per month For teams with simple inbox needs. Starter plan includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $24.00 per user, per month For teams with workflow needs. Productive plan includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $36.00 per user, per month For teams with advanced needs. Business plan includes: - IP restriction - SAML SSO - Advanced analytics & reporting - Personalized team onboarding Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Missive pricing compare to alternatives? Missive's starting price is $14.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Missive4.9[(186)](https://www.softwareadvice.com/voip/missive-profile/reviews/) | $14.00 /user/mo | Available | Not available | 4.7 | | [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) | $7.00 /user/mo | Available | Not available | 4.7 | | [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/)4.6[(14,183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) | $6.00 /user/mo | Available | Not available | 4.3 | | [Front](https://www.softwareadvice.com/crm/front-profile/)4.5[(293)](https://www.softwareadvice.com/crm/front-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.1 | | [Hiver](https://www.softwareadvice.com/crm/hiver-profile/)4.7[(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | Missive4.9[(186)](https://www.softwareadvice.com/voip/missive-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) * * * Starting price $7.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/)4.6[(14,183)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) * * * Starting price $6.00 /user/mo Free trial Available Free version Not available Value For Money 4.3 - [Front](https://www.softwareadvice.com/crm/front-profile/)4.5[(293)](https://www.softwareadvice.com/crm/front-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 - [Hiver](https://www.softwareadvice.com/crm/hiver-profile/)4.7[(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 ## Missive Features - Popular features found in Collaboration Access Controls/Permissions Alerts/Notifications Calendar Management Collaboration Tools Discussions/Forums Document Management @mentions Screen Sharing Secure Data Storage Task Management Video Conferencing - More features of Missive Activity Dashboard Activity/News Feed Activity Tracking Alerts/Escalation API Autoresponders Brainstorming Calendar Sync Canned Responses Chat/Messaging Commenting/Notes Communication Management Contact Management CRM Customer Database Customer History Customizable Fields Customizable Templates Document Storage Drag & Drop Email Management Email Templates Employee Database Employee Photos Event Calendar File Sharing File Transfer Inbox Management Interaction Tracking Knowledge Base Management Live Chat Macros/Templated Responses Meeting Management Mobile Access Multi-Channel Communication Multiple User Accounts On-Demand Communications Project Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real Time Editing Real-Time Notifications Real-Time Updates Reminders Reporting/Analytics Reporting & Statistics Response Management Routing Search/Filter Service Level Agreement (SLA) Management Shared Inboxes Signature Management Single Sign On Social Media Integration SSL Security Support Ticket Management Tagging Template Management Third-Party Integrations Ticket Management To-Do List Transcripts/Chat History Workflow Configuration Workflow Management ## Missive Integrations ChatGPT Integration rated 4.7 from 12 reviews ClickUp Integration rated 4.4 from 11 reviews HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Todoist Integration rated undefined from -1 review See all 18 integrations ## Missive User Reviews ## Missive customer ratings - Overall rating: 4.9/5 - Total reviews: 186 ### Rating distribution - 5 stars: 168 reviews (90%) - 4 stars: 16 reviews (9%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Solid shared inbox for daily team use - Overall rating: 5/5 - Reviewer: Aryan A. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Missive has become our main place for handling client and internal email, and it fits pretty naturally into our workflow now. We use it all day to manage shared addresses and keep conversations moving without a lot of back-and-forth. Once everyone understood how comments and assignments work, things got smoother. Setup didn’t take long, but we did spend some time agreeing on team habits. Overall, it’s been steady and does what we need without getting in the way. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The shared inboxes are the biggest win for us, especially when someone is out and another person needs to jump in. Internal comments make it easy to ask questions or leave context without forwarding emails around. It’s clear who’s handling what, so we don’t step on each other or miss replies. Day to day, it’s cut down on follow-ups and “did anyone answer this?” messages. #### Cons There’s a bit of a learning curve at first, especially for teammates coming straight from Gmail. Notifications can feel noisy until you dial them in. The mobile app works, but it’s not where I want to do anything complex. --- ### One platform for both sides of the ledger - Overall rating: 5/5 - Reviewer: Sakshi M. - Industry: Translation and Localization - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't. #### Cons The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere. --- ### A solid shared inbox tool that actually makes team collaboration easier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the experience has been positive. It has helped us manage shared inboxes much better and improved visibility across the team. We’ve reduced duplicate replies and improved response time, which was a big issue earlier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What stood out to me is how well Missive brings email and internal collaboration together. The ability to chat with teammates inside an email thread (without the client seeing it) is a big plus. It really cuts down on back-and-forth across tools like Slack and Gmail. #### Cons There is definitely a bit of a learning curve at the start, especially for teams that are used to traditional email tools. Some of the automation and workflow features take time to fully understand. --- ### Finally, full visibility across every IT request - Overall rating: 5/5 - Reviewer: Dilranjan K. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered About ten months using this across the IT department and it's solved a problem we'd been working around for years - client and internal requests disappearing into individual inboxes with no visibility for the rest of the team. Onboarding junior technicians has also gotten easier since they can see exactly how senior engineers handle vendor escalations and complex support cases before handling them independently. Remote troubleshooting coordination in particular has improved significantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once. Being able to assign incoming requests to the right person based on their specialty - networking, security, systems - means nothing sits unowned for long. The internal comment feature is especially useful for documenting troubleshooting steps before a response goes out to the end user. #### Cons Wish there was tighter integration with our ticketing system. Right now there's some manual crossover between Missive and the helpdesk platform that ideally wouldn't exist. --- ### Collections stopped falling through the cracks - Overall rating: 5/5 - Reviewer: Sumit C. - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Nearly a year into using it for collections and accounts receivable, and the results show. Fewer things slip through unattended, follow-ups actually happen on time, and we're getting paid faster because of it. Another thing worth mentioning - when a newer team member runs into a complicated collections situation, escalating it to someone more experienced is clean and simple. No awkward forwarding chains, no re-explaining the whole backstory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the full payment history in front of you before reaching out makes a real difference - you can read the pattern and adjust how you approach each client instead of going in blind every time. The tagging system we set up around aging buckets (30 days, 60 days, payment plans, disputed) means the urgent accounts are always front and center rather than buried in a flat list. #### Cons The mobile app covers the basics well enough, but there's a gap between what it can do and what the desktop version offers. When I need to dig into an account away from my desk, that gap becomes noticeable. --- ### Billing process way more organized now - Overall rating: 5/5 - Reviewer: Akash S. - Industry: Education Management - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We started using Missive about seven months ago and our billing work runs way smoother now. Before, client billing emails were all over the place in everyone's personal inboxes and we'd sometimes give clients conflicting info about the same invoice. Now everyone sees the same stuff and our answers are consistent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love being able to mark conversations as done once invoices are settled - keeps our workspace tidy. Automatic rules keep our workflow organized without doing it manually. Templates for common billing stuff (payment confirmations, late fee explanations, payment plans) have cut my response time in half. #### Cons Would be great to have better filtering options for sorting by invoice amounts or payment dates. --- ### Replaced the chaos without adding new problems - Overall rating: 5/5 - Reviewer: Disha M. - Industry: Human Resources - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It's become the default for team email, which says enough. Duplicate replies were a recurring headache before and that problem is essentially gone. There was an adjustment period getting everyone up to speed, but once it clicked it became part of the routine without much friction. Keeping tabs on active conversations and making sure nothing gets responded to twice has been smooth ever since the initial setup settled in. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The comment feature earns its place, adding context and notes directly to a thread keeps things tidy in a way that long reply chains never manage. Task assignment during busy stretches is also quick and straightforward without needing a separate tool for it. #### Cons Default notification settings come out of the box a bit aggressive, everyone ends up needing to dial them back on their own. The mobile app is solid for day-to-day use but falls short of the desktop version when you need the full feature set. --- ### A Game-Changer for Team Inboxes - Overall rating: 5/5 - Reviewer: Saurav k. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Missive has significantly improved our day-to-day productivity. Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks. The desktop app is flawless and highly customizable. It takes a little bit of time to perfectly configure your rules and labels at first, but once it's set up, it becomes an indispensable part of your operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The absolute best part about Missive is the ability to collaborate on emails with my team in real time. Being able to chat on a thread, draft responses together, and assign emails to specific team members right inside the inbox has completely eliminated internal forward chains and messy CCs. It acts as both a shared inbox and a collaboration tool seamlessly. #### Cons While the desktop application is incredibly powerful and smooth, the mobile app can sometimes feel a bit cramped. Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor. --- ### Made tax season way more manageable - Overall rating: 5/5 - Reviewer: Asim A. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Started using this last filing season and honestly it took some of the edge off during our craziest months. Used to have client stuff all over the place - people doing the same work twice or clients getting different answers from different preparers. Now everyone's looking at the same info and we can actually coordinate whether we're in the office or working from home. Definitely continuing with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When tax deadlines hit, we're drowning in client questions, missing documents, and last-minute extension requests. Missive helps us stay on top of everything when it's total chaos. Being able to route specific clients to the right preparer - whether they need corporate help, individual returns, or someone who handles complicated situations - makes the whole operation run smoother. #### Cons Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need. --- ### Collections finally under control - Overall rating: 5/5 - Reviewer: Parul M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing slips through the cracks anymore. The teamwork features mean newer people can easily hand off tough collection calls to experienced staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like seeing the full payment conversation history with each client - helps me understand how they pay and talk to them the right way. The tagging system we created (30 days late, 60 days late, payment plan, dispute) makes it easy to see which accounts need urgent attention. #### Cons The phone version is decent but missing some computer features that would help when checking accounts while I'm out and about. --- Showing 1 - 10 of 186 Reviews [See All Reviews](https://www.softwareadvice.com/voip/missive-profile/reviews/) ## Missive Popular Comparisons [Google Workspace vs Missive](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/missive/)[Microsoft 365 vs Missive](https://www.softwareadvice.com/productivity/microsoft-365-profile/vs/missive/)[Front vs Missive](https://www.softwareadvice.com/crm/front-profile/vs/missive/)[Zoho Desk vs Missive](https://www.softwareadvice.com/voip/missive-profile/vs/zoho-desk/)[Slack vs Missive](https://www.softwareadvice.com/voip/missive-profile/vs/slack/) [Compare All Alternatives](https://www.softwareadvice.com/voip/missive-profile/alternatives/) ## Other Top Recommended Collaboration Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3046) Recently recommended **41** times [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) **4.6** (6134) Recently recommended **39** times [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) **4.5** (3579) Recently recommended **39** times [Kantata](https://www.softwareadvice.com/project-management/kantata-profile/) **4.2** (629) Recently recommended **32** times Stuck Between Options? 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