--- title: "Missive Software Reviews, Demo & Pricing - 2026" description: "Review of Missive Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/missive-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / Missive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/missive-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/missive-profile/alternatives/) # Missive Review From $14-$36/month Free trial 3 plans Wondering if Missive is right for your organization? Our Collaboration Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Missive 4.9 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) FrontRunner 2026 Pricing Starting at $14.00 per user per month ### About Missive Missive is a collaborative email client for teams that share responsibility for the same inboxes: support@, sales@, tenants@, and the client-facing addresses more than one person has to answer. It fits teams of roughly 5 to 60 people, and shows up most often in property management, maintenance and field services, accounting and tax practices, law firms, logistics, e-commerce, and construction. The problem it solves sounds the same everywhere. One inbox, several people, and no way to tell who has what. Teams cope by reading every message to work out which ones are theirs. One operations lead described colour-coding every email in the shared inbox by teammate, yellow for one person, red for another, until it stopped being maintainable. It works until volume rises, and then things get missed. Usually the team doesn't catch it first. The client does, by writing again to ask why nobody has replied. Missive fixes that by making ownership visible. Assign a conversation and everyone can see who has it. Comment inside the thread to ask a teammate something without forwarding the email or moving the discussion to Slack, which is the feature distributed teams tend to name first. Draft a re... ply together in real time. Build rules that route messages to the right person automatically, usually by client domain. Your email stays in Gmail, Outlook, or any IMAP provider, so nobody migrates mailboxes or shares a password. There's also a built-in AI assistant that searches your inbox, checks your calendar, looks up contacts, and drafts replies in your voice, plus connections to Notion, Linear, Attio, HubSpot, and Stripe for pulling client context into the thread. Beyond email, Missive handles SMS, WhatsApp, Instagram, Messenger, and live chat. Worth knowing before you shortlist. Missive is a shared inbox, not a ticketing system. No ticket numbers, no SLA timers, no escalation tiers, no customer knowledge base. Teams who have tried running client email out of a help desk usually describe the same mismatch, and the honest answer from those vendors is that they are a ticketing platform, not an email platform. Missive is the other choice. Reporting is deliberately light: you get reply times and volume, not deep analytics. Missive is SOC 2 Type II and GDPR compliant. Support comes by chat and email from the team that builds the product, with a full help center, live onboarding sessions, and a directory of certified partners. Used by 6,000+ businesses daily. Do you work for Missive? [Manage this product listing](https://www.g2.com/products/missive/claim_requests/new?auto=true) Wondering if Missive is right for your organization? Our Collaboration Software selection experts can help you in 15 minutes or less. ## Missive User Interface ## Popular Missive Alternatives Main Product Missive 4.9 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.66Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17721)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14167)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.33Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Zoho Mail](https://www.softwareadvice.com/marketing/zoho-mail-profile/) 4.5 [(1068)](https://www.softwareadvice.com/marketing/zoho-mail-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.64Value for money - 4.36Customer support - 4.45Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Front](https://www.softwareadvice.com/crm/front-profile/) 4.5 [(290)](https://www.softwareadvice.com/crm/front-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.14Value for money - 4.40Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Brevo Marketing Platform](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3523)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.49Value for money - 4.52Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price ## Missive Pricing and Plans Starting price: $14.00 per month Free Trial Free Version Starter $14.00 per user, per month Plan includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - Missive Live Chat - SMS or Facebook - Whatsapp Productive $24.00 per user, per month Plan includes: - 10 Personal Accounts Per User - 5 Shared Accounts- Email - API Access - Missive Live Chat - Rules - SMS or Facebook - Unlimited - Whatsapp - Integrations Business $36.00 per user, per month Plan includes: - IP restriction - SAML SSO - Advanced analytics & reporting - Personalized team onboarding Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Missive Features - Popular features found in Collaboration Access Controls/Permissions Alerts/Notifications Calendar Management Collaboration Tools Discussions/Forums Document Management @mentions Screen Sharing Secure Data Storage Task Management Video Conferencing - More features of Missive Activity Dashboard Activity/News Feed Activity Tracking Alerts/Escalation API Autoresponders Brainstorming Business Process Automation Calendar/Reminder System Calendar Sync Canned Responses Chat/Messaging Commenting/Notes Communication Management Contact Database Contact Management CRM Customer Database Customer Engagement Customer History Customer Service Analytics Customizable Fields Customizable Templates Document Storage Drag & Drop Email Management Email Templates Employee Database Employee Photos Event Calendar File Sharing File Transfer Inbox Management Interaction Tracking Internal Chat Integration Issue Tracking Knowledge Base Management Lead Management Live Chat Macros/Templated Responses Meeting Management Mobile Access Multi-Channel Communication Multiple User Accounts Multi-User Collaboration Onboarding On-Demand Communications Productivity Tools Project Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real Time Editing Real-Time Notifications Real-Time Updates Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Response Management Routing Rules-Based Workflow Search/Filter Service Level Agreement (SLA) Management Shared Inboxes Signature Management Single Sign On Social Media Integration SSL Security Support Ticket Management Tagging Team Collaboration Template Management Third-Party Integrations Ticket Management To-Do List Transcripts/Chat History Usage Tracking/Analytics Workflow Configuration Workflow Management ## Missive Integrations ChatGPT Integration rated 4.7 from 12 reviews ClickUp Integration rated 4.4 from 11 reviews HubSpot CRM Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review Todoist Integration rated undefined from -1 review See all 21 integrations ## Missive User Reviews ## Missive customer ratings - Overall rating: 4.9/5 - Total reviews: 184 ### Rating distribution - 5 stars: 167 reviews (91%) - 4 stars: 15 reviews (8%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.7/5 --- ### Effective tool for managing both payables and receivables - Overall rating: 5/5 - Reviewer: YUDHVEER S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We have been using Missive for our combined AP and AR operations for nearly eight months. It has significantly improved organization compared to our previous setup, which relied on multiple individual email accounts and forwarded messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managing both accounts payable and receivable requires handling vendor payments and client collections simultaneously. Missive makes this much easier by allowing us to create separate shared inboxes for AP and AR, all within a single platform. #### Cons It would be more effective with stronger integration capabilities with ERP systems. Currently, we need to manually update payment systems after email communications. --- ### Reliable and Efficient Workflow with Missive - Overall rating: 5/5 - Reviewer: Amit G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have been using Missive for the past five years, and my experience has been very positive. It allows me to manage client communications and internal team communications in one centralized platform. I do not see a need to switch to any other software, as it provides everything I require. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ability to double-check with experienced team members before sending has been extremely valuable—particularly when handling complex billing disputes or unusual payment scenarios. Additionally, the ready-made response templates we have developed are highly effective, especially when managing repetitive payment confirmation requests throughout the day. #### Cons Some of our vendor invoices come through as PDFs that don't display correctly in the preview pane, which means I end up downloading them anyway. It's a minor inconvenience but happens often enough to be noticeable. --- ### Missive Review - Overall rating: 3/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great resource when working with many different types of email platforms and communication platforms. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program. #### Cons Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two. --- ### One platform for both sides of the ledger - Overall rating: 5/5 - Reviewer: Sakshi M. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Nearly eight months handling both payables and receivables out of the same platform, and the before-and-after is stark. Everything used to live in personal email accounts connected by endless forwarding chains - not really a system, just organized chaos. Having actual structure around how payments flow in and out has made the whole department run more smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Managing AP and AR simultaneously means constantly shifting gears between two very different workflows. Having separate inboxes for each function while staying in a single platform is what makes it workable - the old setup required jumping between accounts constantly, and this just doesn't. #### Cons The ERP integration needs work. Right now we're still manually moving payment information between Missive and our accounting system after conversations close out, which defeats some of the efficiency gains elsewhere. --- ### Streamlined our chaotic inbox situation - Overall rating: 5/5 - Reviewer: PRABHA B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Honestly don't know how we managed before Missive. Our old system was just a nightmare of forwarded emails and CC chains. Now everything's centralized and everyone knows what's happening. The transparency alone has probably saved us hours each week. Setup was straightforward and support was helpful when we had questions. I am very happy with this choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to have multiple inboxes (support, billing, general inquiries) all in one place is exactly what we needed. The @mentions in internal comments make it super easy to loop in the right person without forwarding emails back and forth. #### Cons I'd love it if there were more pre-built templates for common responses - you can create your own, but having some starter ones would've helped initially. --- ### transformed how we handle client billing inquiries - Overall rating: 5/5 - Reviewer: Jai Prakash R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We implemented Missive about seven months ago and it's made our billing operations noticeably smoother. Before, client billing emails were scattered across individual inboxes and we'd sometimes send contradictory information about the same invoice. Now everyone sees the same information and our responses are consistent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The comment feature lets me ask our senior accountant questions privately before responding to clients, which has saved me from giving incorrect information more than once. Templates for common billing scenarios (payment confirmations, late fee explanations, payment plan #### Cons The attachment preview sometimes struggles with certain PDF formats, so I occasionally need to download files to view them properly. --- ### Collections finally under control - Overall rating: 5/5 - Reviewer: Parul M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Been using Missive for our receivables work for almost a year now. It's really improved our collection results - we're getting paid faster because nothing slips through the cracks anymore. The teamwork features mean newer people can easily hand off tough collection calls to experienced staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like seeing the full payment conversation history with each client - helps me understand how they pay and talk to them the right way. The tagging system we created (30 days late, 60 days late, payment plan, dispute) makes it easy to see which accounts need urgent attention. #### Cons The phone version is decent but missing some computer features that would help when checking accounts while I'm out and about. --- ### Finally, full visibility across every IT request - Overall rating: 5/5 - Reviewer: Dilranjan K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered About ten months using this across the IT department and it's solved a problem we'd been working around for years - client and internal requests disappearing into individual inboxes with no visibility for the rest of the team. Onboarding junior technicians has also gotten easier since they can see exactly how senior engineers handle vendor escalations and complex support cases before handling them independently. Remote troubleshooting coordination in particular has improved significantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The shared inbox structure works really well for an IT team juggling helpdesk tickets, vendor communications, and internal escalations all at once. Being able to assign incoming requests to the right person based on their specialty - networking, security, systems - means nothing sits unowned for long. The internal comment feature is especially useful for documenting troubleshooting steps before a response goes out to the end user. #### Cons Wish there was tighter integration with our ticketing system. Right now there's some manual crossover between Missive and the helpdesk platform that ideally wouldn't exist. --- ### Made tax season way more manageable - Overall rating: 5/5 - Reviewer: Asim A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Started using this last filing season and honestly it took some of the edge off during our craziest months. Used to have client stuff all over the place - people doing the same work twice or clients getting different answers from different preparers. Now everyone's looking at the same info and we can actually coordinate whether we're in the office or working from home. Definitely continuing with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros When tax deadlines hit, we're drowning in client questions, missing documents, and last-minute extension requests. Missive helps us stay on top of everything when it's total chaos. Being able to route specific clients to the right preparer - whether they need corporate help, individual returns, or someone who handles complicated situations - makes the whole operation run smoother. #### Cons Searching for particular tax forms or document types across all our client emails could be better - sometimes takes longer than I'd like to find what I need. --- ### A Game-Changer for Team Inboxes - Overall rating: 5/5 - Reviewer: Saurav K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Missive has significantly improved our day-to-day productivity. Having email, chat, and task assignments all under one roof keeps everyone on the same page and prevents items from falling through the cracks. The desktop app is flawless and highly customizable. It takes a little bit of time to perfectly configure your rules and labels at first, but once it's set up, it becomes an indispensable part of your operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The absolute best part about Missive is the ability to collaborate on emails with my team in real time. Being able to chat on a thread, draft responses together, and assign emails to specific team members right inside the inbox has completely eliminated internal forward chains and messy CCs. It acts as both a shared inbox and a collaboration tool seamlessly. #### Cons While the desktop application is incredibly powerful and smooth, the mobile app can sometimes feel a bit cramped. Navigating between internal team chats and the actual email threads isn't quite as seamless on a smaller phone screen as it is on a desktop monitor. --- Showing 1 - 10 of 184 Reviews [See All Reviews](https://www.softwareadvice.com/voip/missive-profile/reviews/) ## Missive Popular Comparisons [Google Workspace vs Missive](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/missive/)[Microsoft 365 vs Missive](https://www.softwareadvice.com/productivity/microsoft-365-profile/vs/missive/)[Front vs Missive](https://www.softwareadvice.com/crm/front-profile/vs/missive/)[Slack vs Missive](https://www.softwareadvice.com/voip/missive-profile/vs/slack/) [Compare All Alternatives](https://www.softwareadvice.com/voip/missive-profile/alternatives/) ## Other Top Recommended Collaboration Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3041) Recently recommended **35** times [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) **4.5** (3557) Recently recommended **30** times [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) **4.4** (333) Recently recommended **17** times [Autodesk Forma](https://www.softwareadvice.com/construction/autodesk-construction-cloud-profile/) **4.3** (2212) Recently recommended **9** times Stuck Between Options? 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