"Mitel MiVoice offers a range of unified communications (UC) platforms designed for both small business and large enterprise needs. MiVoice offers virtualization options and supports both cloud-based and on-premise deployment.

MiVoice includes features such as auto attendants, automatic call distribution, unified messaging, call reporting and employees can group up to eight devices under a single work number. MiVoice also offers hot desking which enables users to log into phones both within and outside of the corporate offices and then route calls to the device they’ve logged into.

MiVoice integrates with both the mobile and desktop versions of the Microsoft Lync client to enable voice capabilities for UC environments based on Lync. Additionally, MiVoice’s UC capabilities can be accessed from within Salesforce browser tabs."

Desktop
Desktop

Desktop

Mobile client

Mobile client

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



3 Reviews of MiVoice Business

Overall rating

4.5 / 5 stars

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Kylie from Stratus Properties

Ease-of-use

Functionality

May 2018

The company I work for utilizes this system.

Pros

I appreciate that the system is reliable and offers the ability to access call records and voicemail online.

Cons

I think that it is slightly difficult to use - at first. It takes a while to learn about all of the functions of the system.

Review Source: Capterra

Blair from The Plaza Suites Santa Clara

Industry:  Hospitality

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2017

MiVoice Digital Phone (MITEL)

Pros

MITEL MiVoice digital phone is easy to use. As a front desk agent in a hotel, it is easy to log in and out of a phone as well as transferring calls.

Cons

Id like to add that the only con of this product is that you cannot log onto multiple devices at one time

Review Source

Scott from Creative Group Inc

Industry:  Hospitality

Ease-of-use

Customer support

Functionality

January 2016

Mitel MiCollab / UCA

Pros

The product is very user friendly. Making calls, chatting, conference calls, everything is very clear and easy to use. Very easy to train users on the software.

Cons

Initial configuration takes some planning and depending on all the features you are using takes a little while to setup.


Displaying 1 - 3 of 3 reviews