All net2phone Reviews
1-20 of 20 Reviews
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Jerry
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
net2phone has and does what it takes
Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients.
PROSImperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze.
CONSMostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging.
Reason for choosing net2phone
Cost, ease of deployment... working with net2phone team staff from sales, to engineering to support has been exceptional.
Vendor Response
Thanks for the feedback, Jerry.
Replied August 2021
Scott
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2021
Good value, good support, good company
I specifically appreciate their support when it comes to the challenges implementing SIP on various phone systems and networks. If you do this, you know it's not one size fits all, and you know you need the provider to step up to the table and work with you to get everything set properly and to troubleshoot and help resolve issues as they arise. Net2Phone has consistently done this.
PROSFor a simple cloud UC system, and SIP trunks for your traditional PBX or Teams, Net2Phone has a very good platform.
CONSDoesn't have a full collaboration suite built into their softphone like Ring Central, but it's priced appropriately and the softphone and mobile app work well for calls / texts, etc.
Reasons for switching to net2phone
Intermedia was no longer supporting their SIP product properly.
Vendor Response
Thanks for the feedback, Scott. I'm passing it along to our product team.
Replied September 2021
Jaden
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Left us without the ability to use our phones a lot
I really liked the teams integration of this product. It made making phone calls very easy and seamless all within one app.
CONSThis seemed to have crashed a lot. We were often left without the ability to use our phones which really hurts a customer service company
Reasons for switching to net2phone
Company Changes
John
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Review - 9.2.21
We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours.
PROSGood audio quality, when I've had to call customer service they were helpful
CONSIt's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all.
Reason for choosing net2phone
Price
Vendor Response
Hi John! So sorry it's frustrating to add phone numbers. I've passed along the feedback.
Replied September 2021
Jean Paul
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great for my small business needs!
It has been very good, reliable service. Would recommend!
PROSGreat customer service easy to modify web and app access
CONSI wish the app had better connectivity. When on call, sometimes the other person cannot hear me well so we have to hang-up and call again. Wish I could toggle like on web for Call History, Mine/Company
Reason for choosing net2phone
Multiple configurations, Call waiting, messaging, and easy configuration.
Dan
Publishing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Intergration
Excellent Customer Service!!
PROSThe ease at which we were able to fully integrate Phones and Teams
CONSTook a bit to setup, and to get the support setup as well
Daniel
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Cheapest and Simpliest
Very high sound quality nothing compares at the price.
PROSPrice is so cheap and the quality is so good, its hard to find fault plus they have the best SMS in the game.
CONSThey have no team collaboration and they also have no desktop app, only used in web browser. Won't replace 8x8 or Nextiva for collaboration.
Dean
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
Our Review
Monthly costs are very low and call quality is good.
CONSService support usually has a long wait time.
Ruth
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Rocky Road
It has been rocky. We don't seem to be a typical customer and I dont feel like the staff really knows much about teams integration. I am disappointed with our setup & training process.
PROSAccessing phone remotely while during COVID.
CONSSetup & training. Never got fully setup or even planning before we went online. While you can setup call paths & ring groups it always seem to be wrong and I have to call service. Integration with Teams has been clunky and it seems to be a problematic for those who.may not use the Microsoft phone software.
Reason for choosing net2phone
Features & price points
Rolando
Mining & Metals, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
net2phone app
we had a rough transition mostly due to the porting of our main number, but after that its been smooth sailing,one or two other minor issues that got solve instantly by support and accounting.
PROSeasy to use. has almost everything you need in order to fix an issue without calling support.
CONSMissing features like if login as an admin, you should be able to see all user for the company.
Reason for choosing net2phone
Price
Vendor Response
Thank you for your feedback, Rolando. We'll pass it along.
Replied August 2021
Jessica
Hospital & Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Difficult in all senses
There was nothing I liked about this provider.
CONSComplicated to use, constantly failed to send messages, difficulty reaching someone for assistance, call quality was poor, no way to keep a log of calls or texts, unable to fax without upgraded plan.
Rita
Graphic Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Overall experience
Less unnecessary calls but concerned when customers will quit coming in due to not being able to speak directly to us.
PROSI really like that this will screen calls that come in unrelated to my business.
CONSI have customers who are use to personally speaking to us and now they call and some won't even take the 1 minute and 20 seconds to listen thru the prompts. Also, I'm concerned that it does not have the same message when I'm closed. That is a huge concern of mine.
Reason for choosing net2phone
Just trying to screen the unrelated calls to my store. Just wish maybe at the beginning of the call, could you say "Please listen to thru call and if prompts are not needed, and you need to speak to a member of my staff, stay on the line and you will get through.
Glenda
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Worse thing out there!!!
Hate It!!
PROSNo pro's to give for this product!!! Sad
CONSConstant hang ups when answered, Doesn't keep call logs, All around worse service company ever
Vendor Response
Glenda, I'm so sorry to hear you had a bad experience! I'd like to help rectify this.
Replied September 2021
Debra
Mental Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Net2Phone Great Quality & Support
Wonderful all around!
PROSEase of use and Great User Support. Customer support and training was outstanding. Ongoing Customer support has been consistent
CONSNeed to be able to print our text messages from our dashboard
Reason for choosing net2phone
Best Customer Service, features, equipment, price
Reasons for switching to net2phone
Price, customer service
Vendor Response
Thanks Debra! We're so happy you like our services. I've sent your feedback to our product team.
Replied September 2021
Jason
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
No headaches
We were replacing a legacy system. Net2phone has successfully filled the void.
PROSWe have not had any issues since install about 12 months ago.
CONSNo cons at this time. It is doing exactly what we want it to.
Reason for choosing net2phone
It was highly recommended by our IT.
Reasons for switching to net2phone
We could no longer replace units with the old system.
Vendor Response
We're so glad we were able to meet your needs!
Replied August 2021
Kristin
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Easy Onboarding
TIme saving by staying connected to my desk phone even while in the field, using the mobile app.
PROSIt is very user friendly and the support staff is very helpful in setting up the initial phone system how each business needs it.
CONSSince I am not hard wired to the modem, I use the WIFI adapter and occasionally lose connection.
Russell
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great support-always willing to help
Available help - money value - phone help
CONSFew glitches in voicemail - other numbers leaving voicemail
Reason for choosing net2phone
Price
Allen
Computer & Network Security, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great support!
The new system ensures that calls reach the right person or department efficiently. VoIP tech significantly reduced long-distance and international call costs.
PROSGreat pricing and support options, has greatly improved over the last 6 months.
CONSOccasional interruptions, however, they don't happen with such frequency as to cause issues.
Mary Jo
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Excellent Service
We have 4 separate businesses that are all interconnected and [SENSITIVE CONTENT] was very patient and thorough getting our phone system set up and integrated exactly to our needs. I never had to wait more than a few hours to get a call back if he wasn't immediately able to assist me. We were using 2 different providers and they were able to take care of everything through Net2Phone
CONSAvailable phone numbers in different areas.
Reasons for switching to net2phone
customer service was not good and cost.
Jason
Telecommunications, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Easy to Use, and great performance
The mobile app and web login are great. Installation of equipment is easy, and ports are smooth.
CONSI have personally not found any cons, my experiences have all been good.
Vendor Response
We're so glad everything has been smooth for your Jason!
Replied August 2021