Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

Please don’t make the same mistake we did and get trapped by Nextiva.

I love this product and it helped save our business during the Covid-19 lockdowns.

Navigation of admin website was clunky, with user website even worse.

The software easily allows to integrate with ship based phones.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

Good SMB/LB/E level collab and calling software.

There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.

The software runs flawlessly and I’ve had a great experience in both using it and learning it.

I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

The value of the comprehensive business package for the very affordable price.

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Overall it was a pleasure to use, and I would highly recommend it to anyone as long as you don't need a phone solution that can Integrate with Pipedrive.

Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great.

I like the ring central faxing and desktop application. Super simple to use and user friendly.

I have had a pleasant experience with using this program and I would recommend it to others.

We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

The customer support is great. They have always been so helpful every time I need help with our set up.

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.

It's a good experience overall but I wish they'd be more in line with other pricing.

Ring central is a great product, it can make reaching clients and employees possible during any circumstance. Training employees of the system was easy and quick.

Easy to use and customer service is always helpful. Great app for your mobile phone.

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.

Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service.

And...we can send/receive text messages as well which is AWESOME. I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well.

These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.

I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

US Dollar

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.


The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built-in, so you can focus on helping customers. 


It’s easy to set up, use, and manage, so no technical knowledge is required. And you can add applications, such as sales and service productivity tools, at any time.  


Nextiva prides itself on amazing service and unbeatable reliability. In fact, Nextiva has had zero outages since 2018 — holding true to its promise of 99.999 percent uptime — all while serving more than 100,000 customers with over 1 billion conversations a year on the most reliable network in the industry. 


Enterprises trust Nextiva's platform for its security and integrity. Nextiva’s data centers are ISO/IEC 20071 certified, and its platform is compliant with SOC 2. Nextiva also offers solutions that comply with PCI and HIPAA. 


In 2020, Nextiva announced a partnership with the Pac-12 as the Official Communications Partner of the conference and the athletic departments of its 12 member universities. In partnering with the "Conference of Champions," Nextiva is connecting champions in business and education with its business communications platform.



LongDescription

Commenting/Notes

Customer Surveys

Online Voice Transmission

Quality Management

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

URL Customization

Transfers/Routing

Employee Directory

SSL Security

IVR / Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Offline Form

Calendar Management

Goal Management

Collaboration Tools

Call Center Management

Data Import/Export

VoIP

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio / Video Conferencing

Audio Calls

Email Marketing

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Call Scheduling

Performance Metrics

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Benchmarking

Question Library

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Response Validation

Audio/Video Recording

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Multiple Parties

Two Way Audio & Video

Alerts / Escalation

Support Audio/Images/Video

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Feedback Management

Video Conferencing

Data Analysis Tools

Drag & Drop

Gamification

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Survey Builder

Canned Responses

Employee Recognition

Live Chat

Mobile Survey

Virtual Assistant

Offline Response Collection

SIP Trunking

Virtual Voicemail

Automated Attendant

Mac OS

Web browser (OS agnostic)

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Email/Help Desk

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva

Videos

RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.


RingCentral MVP is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.


The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.


RingCentral MVP gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.



Call Transfer

Two-Way Audio & Video

Activity Tracking

SMS Messaging

Single Sign On

Communication Management

On-Demand Recording

File Transfer

Recording

Caller ID

Event Triggered Actions

Reporting & Statistics

Monitoring

Scheduled Recording

Call Tracking

Purchasing & Receiving

Archiving & Retention

Microsoft Outlook Integration

Callback Scheduling

For Small Businesses

For Cloud Phone Systems

ESSENTIALS: $19.99 monthly per user.
 - Up to 20 users only 
-  Business phone or toll-free numbers
- Unlimited calls to US/CA
- Unlimited business SMS
- Voicemail-to-text
- Team messaging 
- Document sharing

Nextiva vs RingCentral MVP

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