NFON

RATING:

3.5

(11)

About NFON

NFON provides Business Solutions for Smart Communication. Cloud-powered suite bringing Voice and video calls, customer contact, seamless Integrations and enablement all together. Our smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools. With a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries. Customer Contact: Omnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub. Monitor and manage inbound an...

NFON Pricing

Users only pay for active extensions and can upgrade and downgrade further features. Individual price plans can be requested.

Free trial: 

Available

Free version: 

Not Available

Cloudya Interface
Slide 1 of 2

NFON Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

4

Functionality

3.5

Most Helpful Reviews for NFON

10 Reviews

User Profile

Samuel

Verified reviewer

Information Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great solution

PROS

An easy way to use business phone like a pro

CONS

Need a better Outlook contact integration

Reasons for switching to NFON

No support from Ovh

Caroline

Information Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Very useful

With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.

PROS

The simplicity of and relevancy for our daily needs.

CONS

Nothing to report. We are satisfied and the solution meets our needs.

Reason for choosing NFON

Due to the mobility of our collaborators and a complete rebuilding of our IT system in full cloud, we were looking for a cloud telephony solution.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2019

Awful experience

Would not want to recommend them - that says it all

PROS

Once set up and working it is simple for the end users to use but it is a phone system not rocket science after all so that would be a must-have.

CONS

Set up and support from Nfon is awful. I was very surprised to see how poorly they handled the setup of some core functionality

User Profile

Loïc

Verified reviewer

Facilities Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Excellente solution de téléphonie dans le Cloud !

PROS

Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution. J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter !

CONS

J'aimerai qu'il puisse exister une offre de communication illimitées.

nicolas

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

L'intégration dans teams est vraiment top

Bonne

PROS

facilité de mise en place et d'utilisation Intégration dans MS Teams

CONS

Pour le moment aucun tout est conforme aux promesses et nous n'avons pas eu de problème à ce jour donc ...