All Nimbata Reviews
1-25 of 25 Reviews
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Joanna
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Nimbata Rocks!
Nimbata has become a part of my sales packages as it helps me tp track the leads that I am generating from my SEO Marketing campaigns for my clients and partners in an effective way, which is a prerequisite in my contracts. Tracking the performance of our marketing campaigns should be a priority for all marketers and Nimbata offers us this great opportunity.
PROSI like the ease of use it has and the top notch customer support that always helps me to set up new client accounts fast and effectively.
CONSThere is nothing that I don't like about the software.
Reason for choosing Nimbata
Nimbata has a Greek department and speaking to a fellow Greek customer support team mate from Nimbata made a nice difference, our chemistry worked and I trust them ever since, since they are always very helpful.
Tino
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great Low-Cost Call Tracker
We have had a great experience so far using Nimbata and it has now become a critical tool in our agency.
PROSWe really liked their payment model which is what initially attracted us to give it a try. We have used different trackers in the past and found our end-of-month Invoices were eating into our profits. Nimbata's per-call cost significantly reduced our call tracking expenses by 70% in comparison to previous trackers.
CONSThere is nothing much that we don't like. Like most products/software there are always minor improvements that could be addressed. The good thing about the Nimbata Team is that they have implemented a lot of the minor/major recommendations that we have given to them which has made our experience even better using the platform.
Reasons for switching to Nimbata
Nimbata's per-call cost significantly reduced our call-tracking expenses by 70% in comparison to previous trackers that we have used to manage multiple call-tracking campaigns.
Mark
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
The worst Experience in 10 years of marketing with an SaaS
their platform is more complicated than anything else, and their support? It's funny they have the [SENSITIVE CONTENT] answering support, which I believe it;s in this just for money, as he was rather full of himself in the chat, and "bla-bla-bla" about how great it was his product that he completely forgot about my issue. What a pitiful experience. Felt extremely cheap form the first time I approached this company. I'd happily go for Twilio, that offers free phone number rentals and has nothing to pay when it comes to sharing stats. NEVER AGAIN! UTTER WASTE OF TIME
PROSNONE. As I'd needed to pay for everything aside from the £6 ripoff for two numbers sitting there and tracking less than 5 calls a month. An utter JOKE!
CONSYou need to pay for every little thing you may need in a call tracking, which is cheap, useless and had wasted my time in a great deal. Furthermore,
Reasons for switching to Nimbata
Everything. From platform functionalities, to price, customer service (inexistent) and how overall cheaply the company has their cores based on.
Chris
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Best Call Tracking Service for your Business
My overall experience has been great and i appreciate this software for my business
PROSI like the tracking number is very easy to use and i can create numbers for all my clients websites i create.
CONSWhat i dont like is that i cant use numbers tracking to call back. i have to use my number after if i dont answer or clients dont answer
Reasons for switching to Nimbata
Too expensive and support is not that good
Vendor Response
Wowee, thanks a ton Chris! Spoiler alert: A call back feature is in the works ;) By the way, we know what it's like dealing with exorbitant prices and subpar customer service, that's why we always have a call tracking specialist ready to assist you :) Thanks again for your review.
Replied January 2023
ALEXANDROS
Broadcast Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A powerful tool for every business!
I was searching a long time for a service like this and I am really happy that a friend of mine suggested Nimbata. My revenue streams are based at a high percent on incoming calls, so it is of paramount importance for me to know which of my marketing activities drive customers to call. In addition to this, I run Google Ads for my business and Nimbata helped me gain valuable insights with regard to the effectiveness of the used keywords.
PROSThe thorough reporting, not to mention the exquisite customer support available 24/7.
CONSNothing negative to mention about the platform
ILIAS
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
I get exactly what I need!
With Nimbata I can easily measure my marketing performance in 5 different countries, and make data-driven decisions. Simple as that! I get what I need, at very reasonable prices.
PROSFirst of all, it was easy to find tracking numbers for the countries I was planning to run my campaigns. Secondly, the customer support is always stand-by to help. I also loved Nimbata’s integration with Zapier app.
CONSNot at all
Alexander
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Strongly recommend
Nimbata is a great and easy to use platform with good and helpful support.
PROSAn easy to use platform with a great UI and less expensive then their competitors.
CONSThe feature of blocking certain country codes is only available at a more costly subscription level. Should have been integrated with the base level subscription. Actually brings the experience down a bit but that is the only negative part of the platform.
Reasons for switching to Nimbata
Price and features, Nimbata had more features at a better price. Call tracking metrics works good as well though. Just more expensive.
Vassilis
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best call tracking solution
Everything works fine :) Keep up the good work guys!
PROSThanks to Nimbata, I can now prove an enhanced ROI to my clients! I like the excellent UI/UX design of the platform and of course the ease of setting up the software. On top of that, I was astonished by the wide selection of filters οn the dashboard. Nimbata gives me a deep dive into your client's’ data!
CONSNothing to mention as a con so far. Nimbata team puts their creativity and appetite work to meet my clients' business and marketing needs!
Dionisis
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A must-have tool for all campaigns! make your Brand, SEO or paid ads deliver more.
Call campaigns are a great opportunity for businesses and with nimbata you can now measure which ads have more impact. Their support team was very helpful when we needed to launch our experimentation for A/B across locations
PROSMore than just campaign level data, we get ad set level data.
CONSNothing to report. Nimbata is an excellent tool!
Markellos
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Finally we can calculate ROI on click-to-call ads
Great customer support - love their instant messenger thingy, helped us solve initial issues really fast!
PROSClick-to-call ads have been performing great overall but we haven't been able to data to calculate ROI for specific ads. With Nimbata we finally have a good system to track performance and calculate ROI for each ad. Setup was not trivial but easy enough.
CONSTook us a couple of days to change our mindset from display ads - but once we did, we were able to get way better ROIs than with traditional advertising.
Thomas
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Call Tracking Software mit sehr gutem Support
Die Software eignet sich hervorragend zum Call Tracking auf Basis der Traffic Source oder pro Besucher. Der Support ist sehr gut zu erreichen und hilfsbereit. Es wurde sogar auf unsere individuellen Anforderungen eingegangen.
PROSDer Service macht das, was er soll, nämlich Anrufe und deren Traffic-Ursprung nachvollziehbar(er) zu machen. Für uns war es wichtig, zu wissen, welcher Traffic aus welchen Quellen zu welchen Anrufen führt. Es ist möglich, das Ganze auf Trafficsource Basis zu tracken oder auf Basis einzelnener Besucher. Das Ganze funktioniert, indem ein Code-Snippet auf der Website eingebunden wird, wordurch statische Telefonnummern durch dynamische, bei Nimbata registrierte, ortsbezogene, rotierende Rufnummern ersetzt werden. Es gibt einige Konfigurationsmöglichkeiten, es ist funktioniert aber ohne viele Schritte.
CONSEs gibt Konkurrenzprodukte, die noch umfangreicherer Analysen oder bspw. auch detailliertere Salesforce Integrationen bieten. Dies war für uns aber kein Entscheidungspunkt. Desweiteren muss bei der Telefonnummernregistierung ein Dokument ausgefüllt werden, damit man ortsgebundene Telefonnummern bestellen kann. Dies ist eine rechtliche Anforderung und nicht Nimbata spezifisch. Nimbata macht diesen Prozess so angenehm wie möglich.
Andrea
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
De las Mejores Herramientas de Call Tracking
Lo utilizamos para Clínicas Dentales. Con Nimabata hemos podido medir qué llamadas ingresan a la clínica a través de Google Ads y Facebook y podemos determinar qué estrategias digitales funcionan y cuál es el ROI.
PROSNimbata me parece una herramienta de call tracking muy completa. Puedo hacer el correcto seguimiento de las llamadas que entran a través de los diferentes canales digitales, como Google y Facebook. Es muy sencilla y fácil de configurar. ¡La recomiendo 100%!
CONSTal vez, revisar la creación de objetivos con Analytics. Yo lo manejo, pero algunas veces los datos que me salen en analytics no me cuadran con los datos de Nimbata.
Vendor Response
Thank you so much for your kind review Andrea! Happy to hear you like the platform. Indeed - there may be times when the calls reported in your Nimbata dashboard don't match what is presented in your Google Analytics goals. Our dashboards present all call activity (answered, unanswered, repeat, etc) whereas Google Analytics may report on unique conversions. For example, visitors who called twice but were attributed to the same campaign (or goal) would only show up once. As you correctly mention, it's always best to also check that events in your Google Analytics account match with the Nimbata dashboards :)
Replied April 2020
Morena Dora
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Perfetto e consigliato
Con Nimbata, la mia azienda ha visto progressi notevoli nel tracciamento chiamate. Un vero game-changer!
PROSOttimo servizio di call tracking! Nimbata è intuitivo e preciso. Ha migliorato la nostra analisi delle chiamate. Consigliato!
CONSAll'inizio è un po macchinoso da settare ma dopo è tutto perfetto
Kevin
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Good Service Much Better Than the other guys
Over all very satisfied.
PROSWell, I was with Phone Wagon to get away from Call Rail, but surprise surprise callrail bought them. After call rail couldn't migrate me in on their plans because I was a former customer. After trying to get integration worked out with Call Rail for a month, I wound up leaving and going to nimbata. Customer service was great and they've been good ever since.
CONSIt's a little clunky to use and not very intuitive. I wish there was a little more work done on the UI/UX
Reason for choosing Nimbata
Because they were cheaper and had all the features
Reasons for switching to Nimbata
Call rail really isn't good. They have features, but no customer service.
Angelos
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Nimbata Review
Versatility, ease of use and customer support
CONSsome minor bugs and ui improvements need to be made
Orazio
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Solid platform and great customer service!
A very useful and value-for-money service
PROSWhat I appreciate the most is the responsiveness of the team, no matter the day and time I need help. In addition to this, I find extremely useful are all the integrations it offers from analytics to zapier.
CONSI like as it is, don't find any negative aspects
Ioannis
Marketing and Advertising, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Highly recommended
This tool has solved one of my biggest problems in b2b lead generation, the phone call tracking. I can now prove the increase of the phone calls that are generated from the marketing efforts, futher more I can now track what channels brings more for phone calls. There are also stats about call duration, who hanged out etc, so i can estimate the quality of the calls.
CONSNo cons they have created a great product in a very fair price
Massimo
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Good Saas software for the price
I can track all my phone calls in one place.
PROSEasy to use, cheap but with all the features you need.
CONSCan have a proper dashboard with the free plan but it's okay.
Reasons for switching to Nimbata
I couldn't buy an italian phone number
Vendor Response
Thank you for your kind words Massimo!
Replied January 2023
Nick
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Exquisite service
Nimbata means a lot for my business, since it helped me get valuable insights about my marketing strategies and rectify when needed, always based on data.
PROSNimbata as a platform has many pros, but I would like to focus on the ease of setup and use. Highly appreciated also the fact that the customer support is always available to resolve any possible issues.
CONSI can't really think anything I don't like about nimbata
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Exeptional Product
Businesses may boost client engagement and have a better understanding of their marketing strategies with the help of Nimbata Call Tracking. Nimbata Call Tracking is a dependable option for companies trying to improve their marketing and customer experience since it is trusted by top brands all over the world. Businesses may test the product for free and determine for themselves the advantages it can offer but I would recommend for Large enterprises the "Agency" plan.
PROSNimbata Call Tracking provides valuable insights into the campaigns, channels, and keywords that drive customers to pick up the phone and call the business.
CONSNothing important to mention here. Maybe the UX in mobile devices could be better.
Tina
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Nimbata is by far the best call tracking service
I have used other call tracking software providers and I can confirm that the team is doing an excellent job.
PROSTo start with, the platform has an awesome UI/UX design, so it’s easy for me and my colleagues to navigate. Moreover, they provide exceptional customer support resolving issues or replying to queries in no time. Last but not least, I find extremely useful for my business the add-ons of the platform, especially the “whispers”.
CONSNo cons - Only awesomeness. I do not have a con to share.
Nikhil
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Very useful for my business
Nimbata’s call tracking software turned out to be a powerful weapon for my business.
PROS(1) They offer tracking numbers for many countries with an easy process to get them (2) You don’t need to be a tech geek to navigate to the platform (3) It provides practical add-ons (4) It offers 24/7 customer support
CONSGood so far. I dont think I have any negative regarding Nimbata
Nick
Furniture, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
The company offers high service
The company offers high service, the staff is always there to help and guide us. The marketing team drew useful conclusions thanks to Nimbada.
CONSI would like the price to be more affordable as we use Nimbada in conjunction with other marketing tools
Guillaume
Information Technology and Services, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Nimbata review
I really like the user interface and the different features
CONSSome pages are a bit slow to load sometimes
Vendor Response
Thanks Guillaume. Happy to share that with the latest release, pages now load lightning fast!
Replied April 2020
Eudes
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Un bon produit pour suivre les appels
Très bon outil pour faire du suivi d'appels.On peut ajouter des messages au début des appels, et faire des enchainements très pratique.
CONSUne chose que j'aurais ajouté c'est la possibilité de protéger les appels des robots et botnets... c'est quelque chose qui n'est pas encore disponible en France mais qui serait très utile.