About NobelBiz OMNI+

NobelBiz OMNI+ is an omnichannel contact center software supporting voice, text, social media, and video channels in a single browser-based platform with reporting and supervisor tools. The dynamic business router allows staff members to create queues, route, and distribute customer requests across multiple channels including Whatsapp, Twitter, email and Telegram.

NobelBiz OMNI+ comes with a predictive algorithm to track agent availability and automatically adjust the auto-dialing rate accordingly. It allows supervisors to prioritize new leads, tag customer channel preferences and assign leads to agents based on specific skills. Additionally, the platform maintains a record of interaction history, which lets managers and leaders track time spe...