--- title: "RingEX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingEX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingEX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/office-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [RingEX](https://www.softwareadvice.com/call-center/office-profile/) / RingEX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/office-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/office-profile/alternatives/) # RingEX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,252 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 653 reviews (52%) - 4 stars: 373 reviews (30%) - 3 stars: 147 reviews (12%) - 2 stars: 40 reviews (3%) - 1 star: 39 reviews (3%) ### Most mentioned pros - Implementation was straightforward and it allowed our teams to get up and running smoothly in no time at all making direct dials, and routing inbound calls via queues. - It’s such a convenience to have a notary on the call with your clients instead of having to attend a meeting with different schedules with the people involved. - Overall, my experience with RingEX has improved over time as our clinic adapted to the platform and resolved setup-related issues. ### Most mentioned cons - We experienced some issues with call routing, voicemail forwarding, outdated menu options, and staff learning curves during implementation. - Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). - The app sometimes malfunctions when trying to receive return phone calls. ## RingEX customer reviews Showing reviews 1-25 of 1,252 (page 1). ### Reliable All-in-One Communications with AI and CRM Integrations—Admin Setup Takes Time - Overall rating: 4/5 - Reviewer: Rokaiya P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have saved on the hassle of using multiple pieces of software and licensing costs. We found the setup very easy with clear documentation and good technical support throughout the process. ROI is instant as it integrates with our CRM to automatically track our activities and provides AI summaries to reduce our admin. This means we can focus on doing what we need to do. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros We love RingEX because it brings together telephone, team messaging, video conferencing and SMS into one intuitive platform. The system is very reliable with great voice quality even during peak times. It includes AI features such as meeting notes, call notes and action items which help save us time every day. RingEX also integrates well with popular CRMs such as Salesforce, Zendesk and Microsoft Teams to automatically log our interactions and provide quick information about the caller. #### Cons Sometimes the admin panel is a bit complicated to set up advanced systems such as multi-level IVR, dynamic call queuing and multi-site routing. There is a slight learning curve for system administrators. Pricing is competitively priced but can increase depending on how much extra toll free minutes you require, international calling and high volumes of SMS. --- ### Clear, Reliable Calls with Flexibility and Great Support - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I can have calls ring to my cell, so I can multitask instead of being glued to my desk. Calls are clear, contact information in my workspace is accurate, and it’s easy to make a quick callback once I’ve researched an issue. #### Pros I love the flexibility of having calls ring to my cell so I can multitask instead of always being glued to my desk. Calls come in clearly, and the contact information on my workspace is accurate. It’s easy to navigate a quick callback once I’ve researched an issue and am ready to discuss it. This is the first online phone system I’ve had that didn’t drop calls, and ringing to my cell helps me communicate clearly with my customers. I also like the call history and linking calls to cases. RingEX support was awesome and got me set right up, and the initial setup was very easy. #### Cons I’d love to be able to text clients from the agent workspace when needed, so I don’t have to use my personal cell. --- ### All-in-One Communication Hub That Keeps Me from App-Switching - Overall rating: 5/5 - Reviewer: Rehan S. - Industry: E-Learning - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had used various sources of communication before RingEX, which made it hard to follow up on processes. Now we have all our calls, SMS's and meetings under control in one system. It has improved our cross-department communication, eliminate overlooked messages and has simplified the operational activities of our daily operations. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The majority of my day consists of interacting with other departments, following up on things, and working operational conversations. RingEX helps facilitate that by allowing business calls, team messaging, and video meetings all in one place. What I appreciate is the ability to jump from one communication channel to another without being a constant app-switcher. #### Cons Administration can be a bit fiddly when there are users and extensions to manage. It seems that extra clicks are needed to move between communication tools. I would like to have the ability to change notifications easily for alerts. --- ### Reliable Business Communication with Centralized Call Management - Overall rating: 5/5 - Reviewer: Sweety T. - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RingEX helps reduce inefficient, scattered business communication caused by disconnected phones, voicemails, and the lack of a central hub for internal communications. This is especially useful when you need to share issues with your IT team during cybersecurity matters, keep management informed about emergency situations, and more. It helps cut down on missed messages, makes it easier to reach the right people quickly, and supports faster responses. Having communication centralized also saves time that would otherwise be spent managing multiple channels. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros RingEX helps us handle our business’s day-to-day conversations without the hassle of juggling a bunch of different systems. I use it every day to make and receive calls, check voicemails, transfer calls, and connect with various teams. Having a centralized phone system is especially convenient when we’re dealing with security-related questions, internal escalations, or truly urgent cases. #### Cons There’s a bit of a learning curve with some of the administration configurations and call setup options, and that becomes more noticeable once you’re managing multiple users and extensions. It would also be helpful to have more flexibility in some of the reporting options, along with additional integrations with the specific IT service management and security operations centre platforms I use. #### Vendor response It is awesome to know how RingEX provides a dependable, centralized communications hub for you and your daily operations! When managing sensitive escalations, cybersecurity matters, and emergency coordination, having immediate access to reliable calls, transfers, voicemails, and cross-team connectivity without the friction of juggling disconnected tools is critical for fast incident response. The Review Team would appreciate the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! Replied November 2026 --- ### RingCentral EX Unifies Calls, Chats, and Collaboration in One Place - Overall rating: 5/5 - Reviewer: Pranjay B. - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This tool allows bridging communication gaps between people responsible for different technical parts of work. It will be easier to coordinate and discuss the changes and dependencies between the teams. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros I like how Ring EX connects team conversations, calls, and collaboration into one integrated space. Especially useful in technical conversations when you have a single communication channel where your team can post updates and information without switching between applications. It is also nice to have a communication history that allows you to go back to past decisions made in a discussion and see the logic behind it. #### Cons In case of several technical conversations happening at once, it takes some extra time to find a specific discussion. Stronger filters by participants, keywords, and topics will help in finding older information faster. --- ### Intuitive All-in-One Calling and Collaboration with Helpful AI Call Summaries - Overall rating: 4/5 - Reviewer: Urmila V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Prior to using RingEX, our biggest problem was that we had to manage calls, messages, and customer communication from multiple platforms, making it difficult to do follow-ups. Since RingEX allows us to manage all of our communications through one platform and integrate with Salesforce, this is no longer an issue. Our team saves up to 2-3 hours of their time per week just on managing communications alone. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros The thing I appreciate the most about RingEX is its integration of calling, messaging, and collaboration into one neat UI. This software works intuitively and, when you connect it with some other programs, such as Salesforce, communication becomes more convenient and integrated with your workflow. It works well, even though we have many calls, and the price is rather affordable. The setup and implementation were easy with adequate assistance when needed. The AI capabilities for call summaries and insights are also nice since they help save time. #### Cons While there are many pros of using this tool, I believe that one drawback is the fact that it may take a bit of time to comprehend some of its advanced capabilities especially when it comes to integrating other apps or creating customized workflows. The user interface of the app is quite neat although some of the options are not readily accessible and could use some improvement. It would be nice if there was more room for customization with AI functionality and call insight capabilities. --- ### All-in-One Calling and AI Transcription, but Admin Settings Take Too Many Clicks - Overall rating: 4/5 - Reviewer: Omama S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This helps us as we have multiple remote members of staff. It provides us with a stable platform to manage our communications. We have a reliable endpoint which makes our IT run smoothly. We have clear data to show how we are using the service so we don’t waste time dealing with any regular issues. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros We really like the fact that there’s one simple app which can be used for everything. Voice calls, team chat and video calls. This has removed any hassle of having multiple apps. The quality of the calls have been great. We find IT really useful that we can easily transfer calls on our desktop to our mobile app whilst away from our desks. Also we love how the AI will provide us with call highlights and automatically transcribe the calls, which saves us a lot of time. #### Cons The admin of the app can be complicated. Some of the sub menus can be difficult to find. We find there is a lot of clicking around to find more specific options such as advanced call routing, device set up and notifications. --- ### All-in-One Communication Platform That Keeps Remote Teams Organized - Overall rating: 4/5 - Reviewer: Sonal K. - Verified reviewer: Yes - Industry: Accounting - Company size: 10000+ employees - Product usage: 1-3 years - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RingEX helps to solve the problem of managing business communication across different platforms. Instead of using separate tools for phone calls, messaging, and video meetings, it brings everything together in one place. This makes communication more organized, saves time, and helps teams stay connected. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros What I like best about RingEX is that it brings different communication tools together in one platform. It makes it easier to manage business calls, messages, and video meetings without switching between multiple applications. The interface is quite straightforward, and I like how it helps keep team communication organized and makes collaboration more convenient, especially when working remotely. #### Cons One thing that could be improved on RingEX is the customization and flexibility of some features. At times, navigation through different settings can take a little extra time, especially for new users. I would also like to see a more simplified interface and smoother integration with other business tools. These improvements could make the overall experience even more convenient. #### Vendor response Hey Sonal, it is great to hear how RingEX helps you and your remote team stay connected and organized! Bringing business phone calls, team messaging, and video meetings into a single, unified workspace eliminates application sprawl, saves valuable time, and makes day-to-day collaboration much smoother across distributed teams. The Review Team would value the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. We hope to hear more from you soon! Replied November 2026 --- ### RingEX Streamlines Business Calls, Texts, and Voicemail in One Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RingEX aims to solve the challenge of business communication along the various channels it entails. Keeping track of calls, missed conversations and follow-ups now used to mean fishing around for another application. Keeping all these abilities together makes everything so much easier. For example, with call forwarding, if someone is busy, another person can take the important call. Call history and voicemail significantly ease the process of going through previous communications and planning follow-ups. Desktop and mobile flexibility means this is an additional advantage. Routine communications and coordination have become easier because of it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros RingEX has enhanced our routine communication process. What I like most about it is the convenience provided by having business voice, text and communication on one platform. Its call management functionality is very helpful considering one has many dialogs throughout the day. The chance to answer from different devices is also very handy especially while changing locations from meetings or other events. Thanks to the call history and voicemail, it is easy to stay on track without any follow-ups needed. #### Cons RingEX caters to the majority of communication needs, although it does have some drawbacks. A few administration features are not very straightforward and make it complicated for users to adjust call settings for their various users. Furthermore, the various options available in the interface are not easily available. Lastly, it would be good to see some more flexibility in plans. There are companies that do not want to pay for anything they do not use. #### Vendor response Hey Anu, it is fantastic to hear how RingEX is streamlining your routine communications! Having business voice, SMS, messaging, and voicemail consolidated on one platform, paired with seamless device switching between your desktop and mobile phone, makes keeping up with high call volumes and multi-location work much easier. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, we have included a link below. Thank you for choosing RingCentral! Replied November 2026 --- ### RingEX Makes Business Calling Simple Across Desktop and Mobile - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In the past, making business calls and communicating with coworkers was done through many different means, which sometimes made everything difficult to follow. With RingEX, there is one place that can be used for making work calls. For example, I can check the details of missed calls and contact other people after a meeting. Call forwarding can also be used when one person is not available and another has to step in. I also use this service to separate business calls from personal calls. Although it looks very simple, it helps avoid any confusion during working hours. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The calling aspect is perhaps what I appreciate most about RingEX. I primarily use it for business communication, and it is so helpful not having to juggle two phone numbers. I also love the fact that I can look through the call history. There have been times when I am busy with something and do not answer a call from someone; hence I find it useful to go through the records later when time permits. The availability of a desktop app and a mobile version is another positive aspect. I can communicate for business while being out of my working computer. The interface took a while to get used to, but after regular usage, I now find it easy to work with the application. #### Cons The app seems a bit complex to me. There are so many features that I do not actually utilize and there are times when I have trouble locating what I want. The mobile version seems to be poorly organized. At the same time, the notifications should be organized in a better way because there are times when I miss important updates. The issue of prices could also be raised because small business do not need to pay for so many functionalities that they never use. Generally speaking, I have not faced any major technological problems that would even make me stop using the app, but I believe that there are still some ways to improve it. --- ### Salesforce Consultant - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The reviewer found the tool beneficial for managing daily tasks, especially with its mobile capabilities for calls. Although the admin settings were initially confusing, the overall experience became simpler with use. Full review available after login on Software Advice --- ### Systems Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: 51-200 employees The reviewer appreciates the software's reliability and ease of administration, which allows them to focus on other tasks. They noted that while they are satisfied, they would like to see more options available in their current plan. Full review available after login on Software Advice --- ### DevOps Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The support team for RingEX is responsive, which helps address any issues that arise during use. Although the AI-generated summaries are helpful, they may sometimes lack the technical details needed for more complex discussions. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The reviewer appreciates RingEX's ability to streamline technical conversations and project discussions, making it easier for teams to collaborate. While customer service is generally responsive, there can be inconsistencies when addressing technical issues. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The straightforward UI of RingEX supports effective communication, but it may not be intuitive for advanced call settings. While the daily communication features are beneficial, the cost of optional features for multiple users could be a concern. Full review available after login on Software Advice --- ### Developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Investment Management - Company size: 11-50 employees RingEX has made daily communication more manageable by centralizing calls and messages, which previously required separate handling. Users have mentioned that the mobile app's performance and the ease of finding settings could be improved. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees RingEX has been beneficial in organizing daily conversations and maintaining consistent call quality, making it easier for teams to communicate. Some users may struggle with finding advanced settings and may notice a lack of context in AI-generated summaries. Full review available after login on Software Advice --- ### Associate Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 201-500 employees The user finds RingEX beneficial for managing communication in one hub, which reduces the clutter of multiple tools. Despite its advantages, there are moments when notifications can be unreliable, impacting responsiveness. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The application has proven helpful in bridging communication gaps within engineering teams by centralizing calls and messages. While support is responsive, the user interface could be improved for easier navigation of advanced features. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 11-50 employees The unified interface allows for seamless transitions between different communication methods, which is beneficial for hybrid work environments. Despite its advantages, the complexity of the admin settings can hinder efficient configuration of advanced features. Full review available after login on Software Advice --- ### Team Lead Senior Account Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 11-50 employees The reviewer highlights the ease of navigation and the effective note-taking feature of Ring Central. They express satisfaction with the software, indicating no current issues. Full review available after login on Software Advice --- ### Associate Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 11-50 employees The experience with RingEX highlights its effectiveness in managing communications while keeping personal numbers private and ensuring follow-ups are organized. Yet, the initial setup and navigation of the admin portal can be frustrating, requiring additional effort from users. Full review available after login on Software Advice --- ### Software Engineer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 201-500 employees The onboarding process for RingEX has been straightforward, aided by adequate support. Users appreciate the intuitive interface but sometimes struggle with advanced features and hidden settings during customization. Full review available after login on Software Advice --- ### Product Manager - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates how RingEx integrates with their existing Microsoft Teams setup, simplifying the management of external calls and improving overall communication. They noted some challenges with syncing contacts and the complexity of the Admin Portal, which can hinder quick adjustments. Full review available after login on Software Advice --- ### Senior Technical Support Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer & Network Security - Company size: 51-200 employees The review highlights the convenience of managing office calls and messages through one app, which is particularly beneficial for maintaining privacy. While the desktop version is more organized, the mobile app can feel less intuitive due to its many features. Full review available after login on Software Advice ---