--- title: "RingEX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingEX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingEX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/office-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [RingEX](https://www.softwareadvice.com/call-center/office-profile/) / RingEX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/office-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/office-profile/alternatives/) # RingEX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,206 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 632 reviews (52%) - 4 stars: 348 reviews (29%) - 3 stars: 148 reviews (12%) - 2 stars: 40 reviews (3%) - 1 star: 38 reviews (3%) ### Most mentioned pros - Implementation was straightforward and it allowed our teams to get up and running smoothly in no time at all making direct dials, and routing inbound calls via queues. - Overall, my experience with RingEX has improved over time as our clinic adapted to the platform and resolved setup-related issues. - I almost never have any type of outage and it was so easy to set up and integrate with my current CRM. When an update caused issues they were very attentive and helpful. ### Most mentioned cons - We experienced some issues with call routing, voicemail forwarding, outdated menu options, and staff learning curves during implementation. - Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). - Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. ## RingEX customer reviews Showing reviews 1-25 of 1,206 (page 1). ### Huge Phone System Upgrade - Overall rating: 5/5 - Reviewer: Micah L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am very happy with the decision to switch to RingCentral RingEX from my other provider and im excited to get to know the tool better over the coming months. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having one centralized and organized easy to use hub for the whole phone system. We recently set it up and it was really easy, their support was helpful as well in getting everything up and going. #### Cons I don't like how there are some parts of the tool on the old system and some on the new design, I wish it was all in one website and I did not have to go to ACE on a separate tab/website, as well as the admin portal. #### Reasons for choosing RingEX Because it seemed like a better "fuller" featured tool for our business use case. #### Reasons for switching to RingEX Because we needed better and easier phone system management, along with AI features we did not have in our old system. #### Vendor response Hey Micah, thank you for sharing your feedback! It is fantastic to hear that switching to RingEX has given your business a centralized, organized hub for your entire phone system! Knowing that your initial setup was smooth, that our Support Team helped get your operations running quickly, and that built-in AI capabilities provided a clear upgrade over your previous provider is a huge win. The Review Team would love the opportunity to learn more about your experience. Please reference this review and email us directly at review@ringcentral.com to continue the conversation. Replied September 2026 --- ### Modern Communication Features with Initial Setup Challenges - Overall rating: 4/5 - Reviewer: Reneisha H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with RingEX has improved over time as our clinic adapted to the platform and resolved setup-related issues. The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones. Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams. #### Cons The initial rollout and setup process can be challenging, especially when transitioning from older phone systems. We experienced some issues with call routing, voicemail forwarding, outdated menu options, and staff learning curves during implementation. Troubleshooting configuration issues can sometimes take additional time and coordination. #### Reasons for switching to RingEX RingEX provided more modern communication features, including mobile and desktop accessibility, voicemail management, texting capabilities, and improved flexibility compared to our previous phone system. The transition also supported updated communication workflows for a busy healthcare practice. #### Vendor response Hey Reneisha, we are pleased to hear that RingEX provides your medical practice with the flexibility to manage patient care from anywhere. Moving beyond the desk phone is a step toward a more modern patient experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral to support your practice; we look forward to continuing to help your team stay focused on patient care! Replied May 2026 --- ### An alternative for a phone number for freelancers - Overall rating: 5/5 - Reviewer: Aleksandar I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inliked the voice mail option, since I am working in a different time zone, remotely. #### Cons Nothing major, just sometimes I need to re-log in. --- ### Smooth and Straightforward - Overall rating: 4/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our teams love it for ease of use and reliability. The added benefit of being able to use the mobile app is a difference maker in terms of helping our support staff engage whenever necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementation was straightforward and it allowed our teams to get up and running smoothly in no time at all making direct dials, and routing inbound calls via queues. Administration is easy, support is responsive, and the overall value is tough to beat. #### Cons I would prefer to have more robust out-of-the-box reporting, but what is there is helpful. There is a limit on how many recipients there can be on a scheduled report too, which would be an easy improvement. #### Reasons for choosing RingEX The mobility aspect and ease of implementation were the draws, and the cost/value made it a clear choice for the departments who use it daily. #### Reasons for switching to RingEX Needed a reliable service with easy setup and mobile flexibility. The value/cost and the mobile app made it an easy decision. #### Vendor response Hi Nick, thank you for your awesome insights! It is wonderful to hear that RingEX is serving your team as a reliable, easy-to-use communication platform, allowing you to get up and running smoothly, manage direct dials and call queues efficiently, and leverage our mobile app to keep your support staff engaged wherever necessary. We are also proud that you find our setup straightforward and our support responsive whenever assistance is needed. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer! Replied July 2026 --- ### I love RingEx - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is wonderful because it has saved me tons of money switching to a much less expensive but works just as great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy having the click to dial ability. I never have outages and rarely does this phone system get flagged as scam (my last one did). I almost never have any type of outage and it was so easy to set up and integrate with my current CRM. When an update caused issues they were very attentive and helpful. Great support! Plus it is the most cost effective one I found! #### Cons Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet. #### Reasons for switching to RingEX was showing up as weird caller id and showing as we were in another place. #### Vendor response Hi Sarah, thank you for your awesome review! We are thrilled to hear that RingEX provides the reliability and caller ID reputation your business needs. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied May 2026 --- ### No upfront disclosure on 10DLC limitations + incorrect guidance and poor support - Overall rating: 1/5 - Reviewer: Brandon W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract. At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval. After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval. After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told. Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). This was also not clearly explained during the sales process, despite us outlining our requirements upfront. We have also experienced ongoing support issues. On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered. We would have made a different decision had this information been disclosed prior to signing. Overall experience: •No upfront disclosure of potential 10DLC limitations •Incorrect guidance across multiple departments during setup •Lack of transparency around required features and pricing •Slow and inconsistent support responsiveness If you plan to rely on RingCentral for SMS/10DLC, especially in regulated industries, make sure you verify eligibility and required features independently before signing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The core phone functionality works, but additional features require more setup and cost. That is about it #### Cons Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent #### Reasons for choosing RingEX It seems like a good product and had the capabilities we were looking for #### Reasons for switching to RingEX Poor response time and mismanagement of account breach #### Vendor response Hey Brandon, thank you for your feedback. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information to continue the conversation together. We hope to hear more from you soon! Replied May 2026 --- ### Overall a great phone provider - Overall rating: 5/5 - Reviewer: Lyla H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall RingEX is awesome. It alleviates the need to have office (Landline) phones. I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it is an app that I have on my phone so I can call our customers straight from my cell phone. I am also able to message our VA in the Philippines straight from my phone or computer, we use it everyday of the week. We are easily able to record our customer phone calls for proof if something were to come up. The price is great and we are able to add new numbers for a very small price. The app is easy to use and we are able to block spam calls with ease. #### Cons Overall Ring EX has been great. We had a few issues in the beginning setting everything up but Most of those issues are behind us. #### Reasons for switching to RingEX Cost was high and we had to use landline phones which is not convenient when you are on the go. #### Vendor response Hey Lyla, we appreciate your great feedback! We are happy to hear that RingEX has been an awesome solution for your business, providing you with the crystal-clear call quality and mobile flexibility needed to stay connected with your customers and your team without being tied to a landline. To share more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! Replied January 2026 --- ### RingEx provides a great small business VOIP service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with the VOIP service RingEx provides my small business. It allows me to have a different business number from my personal cell phone, but always have my work phone with me! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple. The pricing structure also allow us to get a great value for our business phones. #### Cons The voice to text transcriptions of voicemails sent to my email were not always accurate and led to some misunderstandings with clients. I would definitely recommend actually listening to each voicemail and not relying on the transcription. #### Reasons for switching to RingEX Google was making changes to their system, and I needed something reliable and business focused. #### Vendor response The Review Team appreciates you for providing us with your great feedback! We are thrilled to hear that RingEX is providing your small business with a professional image and the freedom to keep your work and personal life separate, all while keeping your business phone accessible from anywhere. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! Replied January 2026 --- ### Ease to use call system - Overall rating: 3/5 - Reviewer: Milena C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Ring is easy to use and is an affordable call management system for small teams or small businesses. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone system. Integrates easily with things including email and has easy communication options. #### Cons The sales team will reach out to you numerous times any time you ask about a change at all to your account. #### Reasons for switching to RingEX Grasshopper was very limited and did not work well for a business line #### Vendor response Hey Milena, we are happy to hear that RingEX has been an affordable and easy-to-use solution for your small team, and that our add-ons are helping you optimize your phone system without breaking the bank. Please reference this review and email the Review Team at review@ringcentral.com with more information so we can continue the conversation and help improve your experience in any way we can. Thank you for being a loyal RingCentral customer! Replied January 2026 --- ### AN EXCELLENT APPLICATION FOR BUSINESS COMMUNICATION - Overall rating: 5/5 - Reviewer: Marco C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It's a very intuitive application to use. As a legal assistant, I use it daily to communicate with my clients and my team. It's fast, simple, and helps you stay connected in many ways. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows you to have a single phone number, without having to switch between different numbers. The fact that it also allows me to receive faxes is a great bonus. You can add multiple recipients, even when sending a fax. #### Cons The app sometimes malfunctions when trying to receive return phone calls. Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction difficult. #### Vendor response The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingEX has been an intuitive, fast and simple solution that helps you stay connected with your clients and team while streamlining your faxing workflow. We would like to understand these malfunctions better to ensure a smooth process for you. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation together. Thank you for choosing RingCentral! Replied January 2026 --- ### Streamlined Communication and Stellar Service - Overall rating: 5/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment! #### Cons While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues. #### Reasons for choosing RingEX We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company. #### Reasons for switching to RingEX The lack of features, customization and minimal support, compounded the issues we already had with the system's requirements. --- ### Ring Central is better than the trendy apps for business calls! - Overall rating: 5/5 - Reviewer: Brandi R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Ring Central, we're able to record calls for training, make seamless transfers to other team members, block spam callers, and our team is able to have access to one shared company line as well as private extensions. It's a business-saver when we all work remotely! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The call recording has been huge for training our team members. The ability to transfer a call to someone with the Ask First is a feature not many apps allow, AND the fact that if my team member can't answer, I can then transfer the call back to myself for taking a message is something we haven't found in any other phone app. In other apps, if I did an Ask First transfer then the person was just lost entirely which was not good for business. #### Cons The one thing that has been less favorable is that your native phone app can/will ring over top of the Ring Central app. So it's possible to be on a Ring Central call and then have your native app ring in a call on top and you can't hear the Ring Central call. I also wish that if one of my other team members answers a call on our shared line, it wouldn't show as a missed call for me. But these are little things compared to all the benefits of the RC app. #### Reasons for switching to RingEX With Dialpad, we were unable to bring a call back if the person we transferred to couldn't answer. Then the call was just lost and they'd have to call us back to get to the person's voicemail. --- ### RingEX Review - Overall rating: 4/5 - Reviewer: Marcus M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. #### Cons My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. #### Vendor response Hey Marcus, thank you for providing us with your valued feedback! We are thrilled to hear that you find the call counting and disposition features useful for tracking your interactions and identifying when you have not been able to reach a contact. While we are sorry to hear you've moved to another main platform, we are glad that RingEX can still serve as a reliable secondary option for your business needs. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. Replied January 2026 --- ### Overall decent - Overall rating: 4/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its overall decent software, very reliable and the quality of the audio is good. It is also integrated with most programs #### Cons I was not a fan of how the integrations worked. For Hubspot they have the worst integration I have ever used they don't correctly use the API that hubspot provides and it makes it a terrible experience. #### Vendor response The Review Team appreciates you for providing us with your valued feedback, Alexander! We are thrilled that you find our software reliable and the audio quality to be good. Providing clear and dependable communication is at the core of what we do. The Review Team would love the opportunity to continue the conversation together; please reference this review and email us directly at review@ringcentral.com so we can help improve your experience however we can. Replied January 2026 --- ### Review of RingEX - Overall rating: 5/5 - Reviewer: Charles G. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. once you get past porting BTN into RC the use is fairly simple #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ease of use in all the areas that I need to use it #### Cons cost and lack of web based support when porting into RC --- ### Ringcentral - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered that this system works with anyone and with any kind of company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That this is a great product to use for any company #### Cons that you can use your desktop with the app --- ### Easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it, it's easy to use, I like the interface and the colors the app use. It is really intuitive and the calls quality is nice #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you are able to call international numbers without a problem. Also the interface is really easy to use, you don't need any kind of previous training to use it. #### Cons I don't like that when you answer the phone and it shows on the top of the app it hides the name of the person that is calling, you can see it before your answer but not once you are talking to the person. --- ### Advanced Telephone System for the Contemporary Era - Overall rating: 5/5 - Reviewer: Roody W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered I must say, RingCentral has been absolutely amazing for me! It's been my go-to communication system for the past 2 years, and it has truly been instrumental in helping me reach my recruitment goals. The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate. Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead of other platforms. One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities. #### Cons Restrictions in terms of character count for written communication via short message service (SMS). --- ### Good for inner-office messaging but not for task management - Overall rating: 4/5 - Reviewer: Memory M. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I pretty much already said everything in my previous comments. This was already being used when I started working for this company so I don't know how it's measured up to people's initial expectations. But it is useful for messaging coworkers and discussing projects and other work-related topics. We use RingCentral meetings a lot. Not only does the entire office use it for our daily morning meetings, but it's also used a lot by individual teams to discuss their projects. This is another feature that has been especially useful during COVID. We used to use it some when we were all working in the office, but it's been a great tool for communicating with coworkers now that we are all home and can't easily walk down the hall to someone's office. From what I understand, this software is owned by Zoom so it has a lot of similar features to that meetings platform. So people that are familiar with Zoom would probably have an easy time figuring out how to use RingCentral meetings. I really dislike the desk phones though - which we received as part of our RingCentral package. They are way too complicated to use so I almost always used my personal cell phone to make work-related calls. I actually find the RingCentral Phone app a lot more intuitive and easier to use than the desk phones. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like that you can set up different groups/teams to discuss things with people that are relevant to the conversation. For example, each company department can have their own team or one can be set up for a specific project and you can choose to only add the people involved with that project. You can also have private chats with with one or more people, then turn that chat into a team of you determine that world be beneficial. I also like that you can tag people, decreasing the chance that they'll overlook the message, know it's something important they need to view/respond to, and will see the message more quickly (if they have tagged-notifications turned on in their account settings). It's also nice that it's likes to the office phone system. It allows you to take phone calls made to your office phone on your cell phone if you have the RingCentral phone app (RC Phone) installed. This has been especially useful during COVID. We've been working from home for almost a full year and most people didn't take their desk phones home with them. It's great to be able to receive work calls even though we haven't been in the office. It also integrates with meetings. Each person has their own, unique meeting URL to use if they are scheduling meetings on the calendar. But you can also start a meeting directly within a team and everyone on the team will get notified that they are being called into a meeting. #### Cons My company was trying to use this for the reasons I described above, but also as a task-management tool. Although there are some task-management features built into the software, it's definitely not what I would recommend for that purpose. Because the main purpose of this is for messaging colleagues, the layout is not great for keeping your tasks organized and helping you stay on top of all the various projects you have going on at once. When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification. When we were using this as our only task-management tool, people would often forget about tasks, miss the deadlines, etc. --- ### This is THE WORSE VOIP System! Do NOT Purchase! - Overall rating: 1/5 - Reviewer: Tess W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I hate this software and I'm trapped using it because of ported telephone number. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I looked at the integration features and thought this would be the best selection to allow me to integrate with my other software. I was SADLY mistaken! They have all the bells and whistles but I've never used them because I never received installation instructions and even as I send this review, I CANNOT get anyone on the phone to help me. #### Cons THE CUSTOMER SERVICE is non-existent! Today, the first person actually hung up on me! --- ### Best Ever Calling App Available in the Market - Overall rating: 5/5 - Reviewer: Mohammad J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would say, my experience is very good in using of Ringcentral. If you want a good VOIP service with all the features in one place then you can purchase Ring Central subscription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We can easily all the communication processes from one app including texting, calling, video calling, meeting etc. We can also track our organization work like number of calls, recording, quality etc. #### Cons I think, as of now, everything is good. Meantime, if they want then can add the read receipt feature. #### Reasons for switching to RingEX This is more convenient and cost effective. --- ### Access your office phone from anywhere in the world with the phone App. - Overall rating: 5/5 - Reviewer: Lisa D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number. #### Cons I honestly don't have anything negative to say about it. #### Reasons for switching to RingEX Company decision. --- ### Fantastic Voice Over IP phone system - Overall rating: 5/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product. #### Cons I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company. #### Vendor response Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use! Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature. We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at review@ringcentral.com. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs! Replied December 2023 --- ### A little tricky sometimes but overall great system! - Overall rating: 5/5 - Reviewer: Haley M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable. #### Cons Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues. --- ### Overall great solution for business phone service - Overall rating: 4/5 - Reviewer: Gabriel A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT. #### Cons Two issues we have..... 1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central. 2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell! ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/?page=2) --- RingEX Reviews, Pros and Cons - 2026 Software Advice