--- title: "RingEX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RingEX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RingEX is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/office-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [RingEX](https://www.softwareadvice.com/call-center/office-profile/) / RingEX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/office-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/office-profile/alternatives/) # RingEX User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,206 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.0/5 - Value for money: 4.1/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 632 reviews (52%) - 4 stars: 348 reviews (29%) - 3 stars: 148 reviews (12%) - 2 stars: 40 reviews (3%) - 1 star: 38 reviews (3%) ### Most mentioned pros - Implementation was straightforward and it allowed our teams to get up and running smoothly in no time at all making direct dials, and routing inbound calls via queues. - Overall, my experience with RingEX has improved over time as our clinic adapted to the platform and resolved setup-related issues. - I almost never have any type of outage and it was so easy to set up and integrate with my current CRM. When an update caused issues they were very attentive and helpful. ### Most mentioned cons - We experienced some issues with call routing, voicemail forwarding, outdated menu options, and staff learning curves during implementation. - Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). - Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. ## RingEX customer reviews Showing reviews 1-25 of 1,206 (page 1). ### Modern Communication Features with Initial Setup Challenges - Overall rating: 4/5 - Reviewer: Reneisha H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with RingEX has improved over time as our clinic adapted to the platform and resolved setup-related issues. The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones. Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams. #### Cons The initial rollout and setup process can be challenging, especially when transitioning from older phone systems. We experienced some issues with call routing, voicemail forwarding, outdated menu options, and staff learning curves during implementation. Troubleshooting configuration issues can sometimes take additional time and coordination. #### Reasons for switching to RingEX RingEX provided more modern communication features, including mobile and desktop accessibility, voicemail management, texting capabilities, and improved flexibility compared to our previous phone system. The transition also supported updated communication workflows for a busy healthcare practice. #### Vendor response Hey Reneisha, we are pleased to hear that RingEX provides your medical practice with the flexibility to manage patient care from anywhere. Moving beyond the desk phone is a step toward a more modern patient experience. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral to support your practice; we look forward to continuing to help your team stay focused on patient care! Replied May 2026 --- ### Smooth and Straightforward - Overall rating: 4/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Legal Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our teams love it for ease of use and reliability. The added benefit of being able to use the mobile app is a difference maker in terms of helping our support staff engage whenever necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementation was straightforward and it allowed our teams to get up and running smoothly in no time at all making direct dials, and routing inbound calls via queues. Administration is easy, support is responsive, and the overall value is tough to beat. #### Cons I would prefer to have more robust out-of-the-box reporting, but what is there is helpful. There is a limit on how many recipients there can be on a scheduled report too, which would be an easy improvement. #### Reasons for choosing RingEX The mobility aspect and ease of implementation were the draws, and the cost/value made it a clear choice for the departments who use it daily. #### Reasons for switching to RingEX Needed a reliable service with easy setup and mobile flexibility. The value/cost and the mobile app made it an easy decision. #### Vendor response Hi Nick, thank you for your awesome insights! It is wonderful to hear that RingEX is serving your team as a reliable, easy-to-use communication platform, allowing you to get up and running smoothly, manage direct dials and call queues efficiently, and leverage our mobile app to keep your support staff engaged wherever necessary. We are also proud that you find our setup straightforward and our support responsive whenever assistance is needed. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate you being a loyal RingCentral customer! Replied July 2026 --- ### An alternative for a phone number for freelancers - Overall rating: 5/5 - Reviewer: Aleksandar I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inliked the voice mail option, since I am working in a different time zone, remotely. #### Cons Nothing major, just sometimes I need to re-log in. --- ### I love RingEx - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is wonderful because it has saved me tons of money switching to a much less expensive but works just as great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really enjoy having the click to dial ability. I never have outages and rarely does this phone system get flagged as scam (my last one did). I almost never have any type of outage and it was so easy to set up and integrate with my current CRM. When an update caused issues they were very attentive and helpful. Great support! Plus it is the most cost effective one I found! #### Cons Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet. #### Reasons for switching to RingEX was showing up as weird caller id and showing as we were in another place. #### Vendor response Hi Sarah, thank you for your awesome review! We are thrilled to hear that RingEX provides the reliability and caller ID reputation your business needs. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Replied May 2026 --- ### Overall a great phone provider - Overall rating: 5/5 - Reviewer: Lyla H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall RingEX is awesome. It alleviates the need to have office (Landline) phones. I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it is an app that I have on my phone so I can call our customers straight from my cell phone. I am also able to message our VA in the Philippines straight from my phone or computer, we use it everyday of the week. We are easily able to record our customer phone calls for proof if something were to come up. The price is great and we are able to add new numbers for a very small price. The app is easy to use and we are able to block spam calls with ease. #### Cons Overall Ring EX has been great. We had a few issues in the beginning setting everything up but Most of those issues are behind us. #### Reasons for switching to RingEX Cost was high and we had to use landline phones which is not convenient when you are on the go. #### Vendor response Hey Lyla, we appreciate your great feedback! We are happy to hear that RingEX has been an awesome solution for your business, providing you with the crystal-clear call quality and mobile flexibility needed to stay connected with your customers and your team without being tied to a landline. To share more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! Replied January 2026 --- ### No upfront disclosure on 10DLC limitations + incorrect guidance and poor support - Overall rating: 1/5 - Reviewer: Brandon W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract. At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval. After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval. After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told. Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). This was also not clearly explained during the sales process, despite us outlining our requirements upfront. We have also experienced ongoing support issues. On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered. We would have made a different decision had this information been disclosed prior to signing. Overall experience: •No upfront disclosure of potential 10DLC limitations •Incorrect guidance across multiple departments during setup •Lack of transparency around required features and pricing •Slow and inconsistent support responsiveness If you plan to rely on RingCentral for SMS/10DLC, especially in regulated industries, make sure you verify eligibility and required features independently before signing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The core phone functionality works, but additional features require more setup and cost. That is about it #### Cons Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent #### Reasons for choosing RingEX It seems like a good product and had the capabilities we were looking for #### Reasons for switching to RingEX Poor response time and mismanagement of account breach #### Vendor response Hey Brandon, thank you for your feedback. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at review@ringcentral.com with additional information to continue the conversation together. We hope to hear more from you soon! Replied May 2026 --- ### RingEx provides a great small business VOIP service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with the VOIP service RingEx provides my small business. It allows me to have a different business number from my personal cell phone, but always have my work phone with me! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple. The pricing structure also allow us to get a great value for our business phones. #### Cons The voice to text transcriptions of voicemails sent to my email were not always accurate and led to some misunderstandings with clients. I would definitely recommend actually listening to each voicemail and not relying on the transcription. #### Reasons for switching to RingEX Google was making changes to their system, and I needed something reliable and business focused. #### Vendor response The Review Team appreciates you for providing us with your great feedback! We are thrilled to hear that RingEX is providing your small business with a professional image and the freedom to keep your work and personal life separate, all while keeping your business phone accessible from anywhere. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! Replied January 2026 --- ### Ease to use call system - Overall rating: 3/5 - Reviewer: Milena C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Ring is easy to use and is an affordable call management system for small teams or small businesses. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone system. Integrates easily with things including email and has easy communication options. #### Cons The sales team will reach out to you numerous times any time you ask about a change at all to your account. #### Reasons for switching to RingEX Grasshopper was very limited and did not work well for a business line #### Vendor response Hey Milena, we are happy to hear that RingEX has been an affordable and easy-to-use solution for your small team, and that our add-ons are helping you optimize your phone system without breaking the bank. Please reference this review and email the Review Team at review@ringcentral.com with more information so we can continue the conversation and help improve your experience in any way we can. Thank you for being a loyal RingCentral customer! Replied January 2026 --- ### RIngcentral Ex - Overall rating: 5/5 - Reviewer: Holly B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I enjoy the simplicity and ease of having all my apps connected and saving me time and effort. Each day the routine gets easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives a score system to every interaction. The phone quality is crystal clear. It is easy to use and setup is quick. #### Cons There is no issues that i am seeing at this time. The app is easy to download and connects all the apps #### Reasons for switching to RingEX More features and benefits with Ringcentral. Provides a unified interface #### Vendor response The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingEX has provided you with a crystal-clear calling experience and a unified platform that saves you time and effort each day. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral; we appreciate you and your business, Holly! Replied January 2026 --- ### AN EXCELLENT APPLICATION FOR BUSINESS COMMUNICATION - Overall rating: 5/5 - Reviewer: Marco C. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It's a very intuitive application to use. As a legal assistant, I use it daily to communicate with my clients and my team. It's fast, simple, and helps you stay connected in many ways. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows you to have a single phone number, without having to switch between different numbers. The fact that it also allows me to receive faxes is a great bonus. You can add multiple recipients, even when sending a fax. #### Cons The app sometimes malfunctions when trying to receive return phone calls. Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction difficult. #### Vendor response The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingEX has been an intuitive, fast and simple solution that helps you stay connected with your clients and team while streamlining your faxing workflow. We would like to understand these malfunctions better to ensure a smooth process for you. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation together. Thank you for choosing RingCentral! Replied January 2026 --- ### Great VOIP service provider - Overall rating: 4/5 - Reviewer: Shannon W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system has been excellent and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is quite efficient and effective to have several key business services in one spot. Telephony, group chat, text, fax, video conferencing. The reporting features and analytics are also very helpful. #### Cons 4 stars because the system needs to integrate a global address feature that can be populated by admins without uploading archaic lists of external contacts (which is very difficult and not intuitive). Also the ability to configure the application's user interface remotely for each user would also be great. #### Reasons for choosing RingEX reputation and GUI and features that are included #### Reasons for switching to RingEX reporting analytics were lacking and tracking is now better. --- ### Ring Central makes getting your calls across the business system easy and seemless - Overall rating: 5/5 - Reviewer: Jennifer G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that I can get the office calls on my cell if I (or any of us) are out of the office, and can even transfer back a call to someone who is in the office. I like that the system includes texting because many of our clients prefer text to email so we can still use the business line for text communication with these clients. #### Cons There used to be some glitches with the app, it would restart or sometimes the app signal was not so strong but that seems to have gotten much better #### Reasons for switching to RingEX We often ran into service issues and they did not have good customer service --- ### Call, text, fax and conference from anywhere - Overall rating: 4/5 - Reviewer: Chirag S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with RingCentral is very positive. The sales and implementation cycle was smooth. Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral. Using RingCentral now, we are able to reduce number of contracts, home grown systems, other vendors' system and unsupported systems in favor of cloud-based telephony. I am, and my company is, pleased with RingCentral. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RingCentral is a unified communication system. All types of communications stay in a single software. It's great to give a business partner your office number that they could call, text or fax. Video conferencing is easy. RingCentral can be used from a web browser, desktop application, tablet app or a phone app. The unification of all these communication in one spot makes it easy for business partners and customers to work with us. #### Cons RingCentral's video conferencing software and company chat system has opportunities for improvement. Video conference quality is not at par with Zoom. Company chat system is great but not as smooth and elegant as Slack. Those are two areas for improvement. #### Reasons for choosing RingEX RingCentral's sales team did a remarkable job of keeping the conversation simple. As we asked questions, RingCentral showed us more features. They caught our attention by showing us what mattered most. They also had a clean, easy proof of concept that showed minimum barrier for entry, full feature-set and more. Their sales team used their own products to provide us support during proof of concept. While priced higher than others, RingCentral sure were able to show us the value and their fitness for a company like ours. When RingCentral showed unified communication, it sure was all unified. Competitors had a core product and different technologies appeared to have been bolted on to it. Competition was good as well. A clean, unified product, proof of concept and a smooth sales cycle led us to finalize RingCentral. #### Reasons for switching to RingEX As customer's habit changed with communication, our Cisco phones were one way of communicating. We had fax systems that were separate. We had 3 internal chatting systems. We had a texting system that was alright. And yet, data from all these systems had to be brought into our insurance systems or in a different common place. All of this effort wasn't improving our ability to deliver to our customers. Making the switch allows us to spend less time with various software and more time serving customers who we deeply care about. --- ### Full Communication Suite - Overall rating: 5/5 - Reviewer: Shane B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience with Ringcentral is very positive. The purchasing experience was quick, helpful, and easy. Once we purchased the software, we had all of the support we needed to get started. We were up and running very quickly and training users was easy. I highly recommend the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best thing about the software is how intuitive and easy to use it is. They didn't try to reinvent the wheel and give you an interface that you've neever seen before. Everything seems to be placed where you would expect it to be and you don't need to constantly dig for information. I also like that over the past few years they have moved all of their apps into one app to make it that much easier. #### Cons I don't like that their used to be more than one application for meetings, calling, and instant messaging. It was tedious to switch between them all. Now that they have merged them all together, it's much better. #### Reasons for choosing RingEX Features, Price, and Ease of use #### Reasons for switching to RingEX 8X8 had a lot of issues with their messaging system. This resulted in messages slipping through the cracks and poor user / customer experiences. --- ### Ring Central is better than the trendy apps for business calls! - Overall rating: 5/5 - Reviewer: Brandi R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Ring Central, we're able to record calls for training, make seamless transfers to other team members, block spam callers, and our team is able to have access to one shared company line as well as private extensions. It's a business-saver when we all work remotely! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The call recording has been huge for training our team members. The ability to transfer a call to someone with the Ask First is a feature not many apps allow, AND the fact that if my team member can't answer, I can then transfer the call back to myself for taking a message is something we haven't found in any other phone app. In other apps, if I did an Ask First transfer then the person was just lost entirely which was not good for business. #### Cons The one thing that has been less favorable is that your native phone app can/will ring over top of the Ring Central app. So it's possible to be on a Ring Central call and then have your native app ring in a call on top and you can't hear the Ring Central call. I also wish that if one of my other team members answers a call on our shared line, it wouldn't show as a missed call for me. But these are little things compared to all the benefits of the RC app. #### Reasons for switching to RingEX With Dialpad, we were unable to bring a call back if the person we transferred to couldn't answer. Then the call was just lost and they'd have to call us back to get to the person's voicemail. --- ### RingEX Review - Overall rating: 4/5 - Reviewer: Marcus M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. #### Cons My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. #### Vendor response Hey Marcus, thank you for providing us with your valued feedback! We are thrilled to hear that you find the call counting and disposition features useful for tracking your interactions and identifying when you have not been able to reach a contact. While we are sorry to hear you've moved to another main platform, we are glad that RingEX can still serve as a reliable secondary option for your business needs. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. Replied January 2026 --- ### Overall decent - Overall rating: 4/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Its overall decent software, very reliable and the quality of the audio is good. It is also integrated with most programs #### Cons I was not a fan of how the integrations worked. For Hubspot they have the worst integration I have ever used they don't correctly use the API that hubspot provides and it makes it a terrible experience. #### Vendor response The Review Team appreciates you for providing us with your valued feedback, Alexander! We are thrilled that you find our software reliable and the audio quality to be good. Providing clear and dependable communication is at the core of what we do. The Review Team would love the opportunity to continue the conversation together; please reference this review and email us directly at review@ringcentral.com so we can help improve your experience however we can. Replied January 2026 --- ### Ringcentral - Overall rating: 5/5 - Reviewer: Sean S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered that this system works with anyone and with any kind of company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That this is a great product to use for any company #### Cons that you can use your desktop with the app --- ### Best for remote workers - Overall rating: 4/5 - Reviewer: Debora A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work remotely. I believe it's easier for a company to afford remote workers than paying an on site worker, which is usually expensive. With Ring central, the company is able to cut down overall spending costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was surprised that I could actually communicate with my team in the US while I am in Africa with just an internet access. The communication is flowless. Features like call recording, messaging. group videos, un reading a message, call log monitoring has reduced our company's operating costs. Lower overhead costs has helped our company increase its profits since we are a big team working remotely. #### Cons Sometimes messaging just stops without a warning. It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call. This affects the business really bad. As a staffing agency, we need constant communication with staffs and facilities to fill shifts. Sometimes the messaging issue would go for a week without being resolved. If it's account issues or issues with payment, RingCentral has to notify as at least a day or two days before. I hope they see this. #### Vendor response Hey Debora, the Review Team appreciates your valued feedback! We enjoy hearing how our product impacts our users. If you would like to continue this conversation, please email us at review@ringcentral.com. Thank you! Replied August 2023 --- ### Pretty good... - Overall rating: 4/5 - Reviewer: Alexandra Q. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We utilize RC MVP as our UCaaS solution and it works well for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined. #### Cons Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version. --- ### Best Ever Calling App Available in the Market - Overall rating: 5/5 - Reviewer: Mohammad J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I would say, my experience is very good in using of Ringcentral. If you want a good VOIP service with all the features in one place then you can purchase Ring Central subscription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We can easily all the communication processes from one app including texting, calling, video calling, meeting etc. We can also track our organization work like number of calls, recording, quality etc. #### Cons I think, as of now, everything is good. Meantime, if they want then can add the read receipt feature. #### Reasons for switching to RingEX This is more convenient and cost effective. --- ### Access your office phone from anywhere in the world with the phone App. - Overall rating: 5/5 - Reviewer: Lisa D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number. #### Cons I honestly don't have anything negative to say about it. #### Reasons for switching to RingEX Company decision. --- ### Fantastic Voice Over IP phone system - Overall rating: 5/5 - Reviewer: Bob W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product. #### Cons I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company. #### Vendor response Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use! Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature. We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at review@ringcentral.com. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs! Replied December 2023 --- ### A little tricky sometimes but overall great system! - Overall rating: 5/5 - Reviewer: Haley M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been extremely beneficial to have a unified system across all of our locations. Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The set up was pretty easy overall and being able to assign phones for home use on the fly was imperative during the pandemic. The call forwarding system is amazing and very reliable. #### Cons Have had a few hiccups with some of the handsets not working correctly and "park"s getting stuck but customer service has always been very responsive to our issues. --- ### Overall great solution for business phone service - Overall rating: 4/5 - Reviewer: Gabriel A. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT. #### Cons Two issues we have..... 1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central. 2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell! ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/?page=2) --- RingEX Reviews, Pros and Cons - 2026 Software Advice