UniVoIP Software

We haven't really used any of your features but the best part is our phone system hasn't broken down like before.

Every time we have an issue with our equipment, all we need to do is call and it gets resolved right away. The Customer Service is by far one of the best we have received anywhere. We never have to wait very long for the phone to be answered and the attendants are always friendly and helpful. The follow up is great and welcomed. Keep up the good work guys! Both Alexe's that work there are amazing! always receive the best from them both.

Pros

The software has many functions and it gives us many options.

Cons

It works for us, so I do not have any cons

Chris Vuillaume helped me get a quote quickly and for exactly what I was looking for. I could not have had an easier or more precise experience.

Pros

Ease of use, software flexibility and functionality

Cons

Minimum contract length is long. It could be beneficial to have shorter contract lengths.

Everyone from UniVoIp has been a joy to work with. Installation went smoothly and any questions we've had since have been answered promptly. We are very happy with our new phone system.

Pros

Ease of use.

Cons

Loss of access when the network crashes.

As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Pros

The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Cons

The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Advice to Others

Make sure to set up the auto attendance first and foremost - it will cause less confusion in the future.

Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

Pros

Everything

Cons

That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

Advice to Others

create a handset or wireless ear piece that you can move a good distance away from you desk and answer the phone. Right know, receptionist is tied to the desk.

We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!