UniVoIP software


15 reviews(4.5/5)
15 reviews(4.5/5)

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized businesses and works with companies across many aspects of the business spectrum.

OfficeConnect also offers a Private Branch eXchange System or (PBX), and has Automatic Call Distribution (ACD). The system provides SIP Trunking, Workforce Scheduling and Computer Telephony Integration (CTI). A multi-media contact center solution provides IVR (Interactive Voice Response), management and monitoring tools that offer real-time and historical reporting for workforce optimization.

The OfficeConnect account can be monitored in real time with the Online Administration feature and users can take advantage of the Mobile Twinning function by having calls made to their extension ring externally on a phone of their choice, be it the cell phone or another external phone.

Support is offered via customer portal and phone.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 10

15 Reviews of UniVoIP

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  • Kyle from Dutton Plumbing, Inc.

    Specialty: Other

    Number of employees: 51-200 employees

    June 2017

    Terrible Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

    Cons

    Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

  • John from Presence health

    Specialty: Healthcare

    Number of employees: 5,001-10,000 employees

    November 2016

    Great product for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    VOIP, great product, fairly easy for business use fire anyone

    Pros

    Feature

    Cons

    Some knowledge is needed

  • John from Presence health

    Specialty: Healthcare

    Number of employees: 5,001-10,000 employees

    November 2016

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very good product, easy to use, takes time to configure and do some tweaking

    Pros

    Ready to use right away

    Cons

    Time to configure

  • Jill from Create Now

    October 2016

    Great service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We haven't really used any of your features but the best part is our phone system hasn't broken down like before.

    Review Source: Capterra
  • Edward from Fabric Selection, Inc.

    October 2016

    Assistance from Univoip Personnel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent customer service and prompt attention is always give by Tech Support, team is always there to assist you, highly professional.

    Review Source: Capterra

    Response: UniVoIP, UniVoIP

    January 2018

    We take pride in offering the best personalized customer service possible to ensure business continuity and optimize our customer's ROI .

  • Linda from BRIDGES INC.

    Number of employees: 11-50 employees

    October 2016

    Best Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Every time we have an issue with our equipment, all we need to do is call and it gets resolved right away. The Customer Service is by far one of the best we have received anywhere. We never have to wait very long for the phone to be answered and the attendants are always friendly and helpful. The follow up is great and welcomed. Keep up the good work guys! Both Alexe's that work there are amazing! always receive the best from them both.

    Pros

    The software has many functions and it gives us many options.

    Cons

    It works for us, so I do not have any cons

    Review Source: Capterra
  • Kyle from H&D Technologies

    Number of employees: 2-10 employees

    October 2016

    Great experience and feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Chris Vuillaume helped me get a quote quickly and for exactly what I was looking for. I could not have had an easier or more precise experience.

    Pros

    Ease of use, software flexibility and functionality

    Cons

    Minimum contract length is long. It could be beneficial to have shorter contract lengths.

    Review Source: Capterra

    Response: UniVoIP, UniVoIP

    October 2016

    We take pride in serving and listening to our customers. Our solution is flexible and is absolutely customized to your company's specific needs.

  • Patricia from The Valley Economic Alliance

    Number of employees: 2-10 employees

    October 2016

    The Valley Economic Alliance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everyone from UniVoIp has been a joy to work with. Installation went smoothly and any questions we've had since have been answered promptly. We are very happy with our new phone system.

    Pros

    Ease of use.

    Cons

    Loss of access when the network crashes.

    Review Source: Capterra
  • Joy from Treasures Ministries

    Number of employees: 2-10 employees

    September 2016

    UNIVOIP is the way to go

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

    Pros

    The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

    Cons

    The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

    Review Source: Capterra
  • Jae from OUR HOUSE Grief Support Center

    Number of employees: 11-50 employees

    September 2016

    Software Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

    Pros

    Everything

    Cons

    That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

    Review Source: Capterra
  • Evelyn from Ivy Accounting, Tax & Advisory

    Specialty: Residential / Home Phone Service

    September 2016

    Review of Univolp

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    unlimited call and prompt customer services. There is also recall recording feature. They offer solutions tailored to everyone from small businesses to governmental agencies.

    Cons

    initial set up takes a long time and the transition was hard.

  • Tania from New Directions for Women

    Number of employees: 11-50 employees

    September 2016

    Working with UniVoip

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!

    Review Source: Capterra
  • Neil from On Your Travelz

    Specialty: Professional Services

    September 2016

    Outstanding product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent technical team, always available to answer my questions and get me going.

    Cons

    New system had glitches being worked out but over all a great product

  • Graylen from 360 Tax Group

    Specialty: Finance

    August 2016

    Prompt service and quoting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciated how quickly they responded to my request. They responded to my inquiry immediately and was very patient and knowledgeable.

    Cons

    Price was relatively expensive compared to some others.

  • Tracy from Indiana Sports Corp

    Specialty: Other

    May 2016

    Manager Financial Services

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The flexibility to take the phones to different locations, it's always like having an office cell phone that travels with you.

    Cons

    I think the voicemail to email options need a little tweaking.

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