UniVoIP Software

UniVoIP Software

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About UniVoIP

OfficeConnect by UniVoip is a cloud-based phone system that offers features including auto-attendant, call paging, conferencing, email integration, one-touch speed dial and call recording. The platform is targeted towards mid to large-sized businesses and works with companies across many aspects of the business spectrum. OfficeConnect also offers a Private Branch eXchange System or (PBX), and has Automatic Call Distribution (ACD). The system provides SIP Trunking, Workforce Scheduling and Computer Telephony Integration (CTI). A multi-media contact center solution provides IVR (Interactive Voice Response), management and monitoring tools that offer real-time and historical reporting for workforce optimization. The OfficeConnect account can be monitored in real ...
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UniVoIP User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 18 reviews

Cameron

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

UniVoIP review

Excellent Customer service. Very responsive.

Pros

Uptime, ease of use, reliability, and sound quality.

Cons

Software design a little clunky, website could be more modern.

Response from UniVoIP

Thank you so much for submitting your review - we appreciate it, and have noted your feedback!

Replied June 2022

Patrick

Company size: 2-10 employees

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

October 2018

Dishonest lying and deceitful.

I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place.

Pros

Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines.

Cons

Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9.

Response from UniVoIP

We are sorry to hear that your experience with us was unsatisfactory. To address your concerns, we'd first like to clarify that honesty and integrity are of the utmost importance to our company. We believe in developing and maintaining relationships with our customers rooted in full transparency. Our Master Service Level Agreement, available to all customers, provides a measurable framework for services and establishes a set of agreed-upon deliverables so that all expectations are clear at the onset of a contract term. This ensures that the UniVoIP Success Team and our customers are always on the same page. With that said, we apologize for any inconvenience you may have experienced. We'd love to continue this conversation with you so that we may work towards a more productive relationship. Please contact us at 855-864-8647 to further discuss.

Replied January 2020

Kyle

Company size: 51-200 employees

Time used: More than 2 years

3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

June 2017

Terrible Customer Service

Pros

Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

Cons

Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

Response from UniVoIP

Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss.

Replied January 2020

Javier

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

No brainer

We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around.

Pros

UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time.

Cons

There is nothing I don't like about the product. It is amazing.

Reasons for switching to UniVoIP

Cost and ease of use.

Response from UniVoIP

We're so happy you're delighted with your experience with UniVoIP!

Replied June 2022

Joy

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

September 2016

UNIVOIP is the way to go

As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Pros

The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Cons

The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Response from UniVoIP

Hi Joy, thank you for reviewing UniVoIP! We are happy that your overall experience with us has met your standards. With regard to a "1998" look and feel, our research and development team continues to work towards bringing our technology into the next generation and beyond. We are always updating our platforms, and customer feedback allows us to optimize user interfaces based on customer preference. Any suggestions you have, please send them to marketing@univoip.com. We'd love to hear from you!

Replied January 2020