# UniVoIP Software Reviews, Demo & Pricing - 2026 > Review of UniVoIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/officeconnect-profile --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / UniVoIP Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # UniVoIP 2026: Benefits, Features & Pricing Wondering if UniVoIP is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview UniVoIP 4.7 [(20)](https://www.softwareadvice.com/voip/officeconnect-profile/#reviews) Pricing Starting at $7.00 per month ### About UniVoIP Cloud Voice for Microsoft Teams from UniVoIP Why Use Microsoft Teams as a Phone System? ● You already have M365, so maximize your existing Microsoft investment - and cut costs drastically. ● True Unified Communications - business calling, collaboration, chat, and video, all on one seamless app. With Cloud Voice for Microsoft Teams, you get Native Voice calling within the Teams client, with no learning curve or complexity, and no need for 3rd-party equipment or plug-ins. ● Future-proof your technology. New features are being added to Teams continuously, with no forklift upgrades needed. What are the Benefits of Microsoft Teams as a Phone System? ● Utilize a cost-effective Cloud Voice solution to connect to the PSTN and use Teams for external calling. ● Eliminate the need to purchase and maintain expensive desktop phone equipment. Use PCs, smartphones and tablets instead - or minimize expense by purchasing a few native Teams phones for strategic people. ● Conduct business in one place and on one Teams client: chat, collaborate, conference, video, and call: True Unified Communications! Why Use UniVoIP’s Cloud Voice for Microsoft Teams? ● Additional important features are overl... ayed, such as Analog, Faxing, Paging, SMS, and Contact Center. ● A purpose-built platform and dedicated network for Microsoft Teams, making UniVoIP’s solution scalable, efficient and cost-effective, while eliminating integration issues and limitations. ● Fully cloud-native solution. No need for 3rd-party add-ons, equipment, or plug-ins. ● Native Microsoft Teams client Voice calling via any device, empowering users to be truly available, accessible, and manageable from anywhere. ● Easy and rapid activation and deployment. Our industry-first Automated Onboarding allows users to get activated within minutes, as opposed to days or weeks. ● Free ongoing 24/7/365 U.S.-based support. Wondering if UniVoIP is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## UniVoIP User Interface ## Popular UniVoIP Alternatives Main Product UniVoIP 4.7 [(20)](https://www.softwareadvice.com/voip/officeconnect-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.37Customer support - 4.50Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/) 4.2 [(256)](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.06Value for money - 4.16Customer support - 4.33Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) 4.5 [(112)](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/reviews/) Ratings Breakdown - 4.46Ease of use - 4.42Value for money - 4.50Customer support - 4.40Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ZIWO](https://www.softwareadvice.com/remote-work/ziwo-profile/) 4.7 [(108)](https://www.softwareadvice.com/remote-work/ziwo-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.58Value for money - 4.66Customer support - 4.62Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## UniVoIP Pricing and Plans Starting price: $7.00 per month Free Trial Free Version Basic $7.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UniVoIP Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of UniVoIP Alerts/Escalation API Automatic Call Distribution Blended Call Center Call Logging Conferencing Employee Scheduling For Call Centers Inbound Call Center Labor Forecasting Manual Dialer Outbound Call Center Performance Metrics Queue Management Unified Communications VoIP VoIP Connection ## UniVoIP User Reviews Overall Rating 4.7 Ratings Breakdown 5 80% 4 15% 3 0% 2 5% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.3 Customer support 4.4 Functionality 4.5 Have you used UniVoIP and would like to share your experience with others? JR Javier R. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Reviewed June 2022 No brainer 5 We reduced cost, consolidated a business tool and centralized our communications tools to Microsoft Teams through UniVoIP. Deployment was fast and easy. Onboarding new users is incredibly easy. A big win all around. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UniVoIP was essential in transitioning our business from a legacy, hosted VoIP solution to a fully integrated solution with our primary communication software, Microsoft Teams. We used teams to chat and call internally and to present to our customers. Using UniVoIP, we are now able to use Teams as a singular solution for customer communication. Deployment was fast and easy and the team at UniVoIP assisted us through every step along the way. This is the best investment we've made in our business in a long time. Cons: There is nothing I don't like about the product. It is amazing. Reasons for switching to UniVoIP Cost and ease of use. Vendor Response We're so happy you're delighted with your experience with UniVoIP! Replied June 2022 Read More JB Joy B. Non-Profit Organization Management 2-10 employees Used daily for less than 6 months Review source Reviewed September 2016 UNIVOIP is the way to go 5 As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/ Cons: The look of it feels a little "1998" but that doesn't cause any issues with the functionality. Vendor Response Hi Joy, thank you for reviewing UniVoIP! We are happy that your overall experience with us has met your standards. With regard to a "1998" look and feel, our research and development team continues to work towards bringing our technology into the next generation and beyond. We are always updating our platforms, and customer feedback allows us to optimize user interfaces based on customer preference. Any suggestions you have, please send them to marketing@univoip.com. We'd love to hear from you! Replied January 2020 Read More KC Kyle C. Verified reviewer 51-200 employees Used daily for more than 2 years Review source Reviewed June 2017 Terrible Customer Service 2 Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do. Cons: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having. Vendor Response Hi Kyle, thank you for your input. We regret to hear that your experience with us was not up to your standards. It is a priority for us that our products and services deliver guaranteed outcomes for our customers at the industry's most competitive pricing, and we are sorry that it was not your experience. Furthermore, our customer support team's goal is to provide the most comprehensive customer support experience possible, and on average receives a 4.9 out of 5 customer service rating. With that said, we are very sorry your experience with our team falls outside of our norm, and we'd like to see how we can make that up to you. Please contact us at 855-864-8647 to further discuss. Replied January 2020 Read More MG Moe G. Verified reviewer Legal Services 11-50 employees Used daily for more than 2 years Reviewed June 2022 Univoip Review 5 Great support! Very friendly staff that takes extra steps to ensure your issue is resolved. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Good features and excellent support staff Cons: Call quality and call recording quality could be better Vendor Response Thank you for taking the time to submit your feedback to us, Moe, and your comments have been noted. We greatly appreciate it! Replied August 2022 Read More LD Lauren D. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed July 2022 Always there for us 5 We don't do anything particularly complicated with our office phone system, but we have needed their customer support on a number of occasions due to connectivity issues (not UniVoIP's fault in any of the cases) and they have always been very responsive and reliable. They seem to have low turnover and good, reliable people. Never once have we had a less than stellar experience from their customer service team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What we most appreciate about UniVoIP is the ease of use and the support we get. Vendor Response Thank you for your feedback Lauren. Our Support Team remains here to assist should any future issues arise. We're glad you've had a great experience with UniVoIP! Replied August 2022 Read More CC Cameron C. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Reviewed June 2022 UniVoIP review 5 Excellent Customer service. Very responsive. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Uptime, ease of use, reliability, and sound quality. Cons: Software design a little clunky, website could be more modern. Vendor Response Thank you so much for submitting your review - we appreciate it, and have noted your feedback! Replied June 2022 Read More PG Patrick G. 2-10 employees Used other for more than 2 years Review source Reviewed October 2018 Dishonest lying and deceitful. 4 I could go on forever about how dishonest and even their accounting people know that what they do is dishonest and have to apologize for their antics. Go anywhere else and it will be better service. Spectrum people are really slow but tell the truth and don't try to rip you off. Intermedia will treat you great and not slip in contract extensions that you never heard of before. Just run from this place. Ratings Breakdown 4 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: Quick response and nice employees. When you call in everyone is nice and helpful. If they could just keep their word it would help swallow their exorbitant costs and poor quality lines. Cons: Univiop spends their time lying, and working to trick you with their contracts. They will send you and email and give you information and then do the opposite. When they didn't like what I had to say on the phone, they actually cut off my phone service. Really that happened. My 10/10 line was at best maybe 4/5. Maybe once at 2:00am some off day we got 9/9. Vendor Response Patrick, We are very glad we were able to rectify the situation you experienced and are very happy you are still with UniVoIP. We appreciate your continued business. Replied August 2022 Read More JG Jae G. Non-Profit Organization Management 11-50 employees Used daily for less than 6 months Review source Reviewed September 2016 Software Support 5 Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~ Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Everything Cons: That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk. Vendor Response Hi Jae, your feedback is greatly appreciated! Mobility is one of the most enticing aspects of our solutions, and we can definitely take a look at your receptionist's handset/mobile device set up to ensure that business calls can be made and received from anywhere, at any time and on any device. Please call us at 877-660-6677 so that we can help you with this configuration! Replied January 2020 Read More VC Veronica C. Verified reviewer Financial Services 201-500 employees Used daily for less than 12 months Reviewed July 2022 Happy Camper 5 Easy Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The customer service is always easy and pleasant. Cons: Nothing in particular, it has always been easy to work with. Vendor Response Veronica, thank you for your positive feedback! We're here should you need anything going forward. Glad to hear you've found our customer service staff to be helpful and easy to work with! Replied August 2022 Read More TB Tania B. Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Review source Reviewed September 2016 Working with UniVoip 5 We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response We are so happy to hear that your experience with us has been a positive one! Your feedback is greatly appreciated, Tania! 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