Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About Communication Studio 2.0
Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and web-chat from a browser or mobile application. Agents can utilize this application to communicate live with customers or public.
OneReach helps businesses build IVR and ITR (voice and text) solutions by dragging and dropping both multiple choice and yes/no steps along with messages to better automate inbound and outbound communications. The program also uses various data sources to save time and keep customers from waiting on hold or giving repeat information. The program also comes with a CRM solution and syncs wit...
2 Reviews of Communication Studio 2.0
Overall rating
4 / 5 stars
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December 2018
Tesa from Groupe Nouveau Concept
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
December 2018
Text, web chat, and voice in the same interface
Pros
Manage your clients in a omnichannel system. The contact information is displayed on the main screen which is great for focusing on the main tasks and have what you need at your fingertips
Cons
I haven't found any cons about this software that we are actually using and switched on from another solution.
February 2019
Abi from Education
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
Great for intercommunication
Pros
This app is great for communicating with in companies, institutions, and personal businesses. It works very great with Windows!
Cons
I have not been able to use this app with any Apple devices. Those of us who are pro Apple, this is very confusing!