Communication Studio 2.0

RATING:

4.00

(2)

About Communication Studio 2.0

Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and web-chat from a browser or mobile application. Agents can utilize this application to communicate live with customers or public. OneReach helps businesses build IVR and ITR (voice and text) solutions by dragging and dropping both multiple choice and yes/no steps along with messages to better automate inbound and outbound communications. The program also uses various data sources to save time and keep customers from waiting on hold or giving repeat information. The program also comes with a CRM solution and syncs with existing contact ma...
Slide 1 of 5

Communication Studio 2.0 Reviews

Overall Rating

4.00

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Communication Studio 2.0

2 Reviews

Tesa

11-50 employees

Used weekly for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

Text, web chat, and voice in the same interface

PROS

Manage your clients in a omnichannel system. The contact information is displayed on the main screen which is great for focusing on the main tasks and have what you need at your fingertips

CONS

I haven't found any cons about this software that we are actually using and switched on from another solution.

Abi

2-10 employees

Used less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Great for intercommunication

PROS

This app is great for communicating with in companies, institutions, and personal businesses. It works very great with Windows!

CONS

I have not been able to use this app with any Apple devices. Those of us who are pro Apple, this is very confusing!