Action Desk by OneReach is a web-based omnichannel system designed for all size companies and enterprises. The agent interface system allows users who are logged in to manage live inbound and outbound phone calls, text messages, and web-chat from a browser or mobile application. Agents can utilize this application to communicate live with customers or public.
OneReach helps businesses build IVR and ITR (voice and text) solutions by dragging and dropping both multiple choice and yes/no steps along with messages to better automate inbound and outbound communications. The program also uses various data sources to save time and keep customers from waiting on hold or giving repeat information. The program also comes with a CRM solution and syncs with existing contact management systems.
Agent Action Desk acts as an “omnichannel inbox” that enables users’ pre-existing business phone lines to accept texts alongside phone calls, web chats, and voicemails within a singular interface.