My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages. As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others. While these features are amazing in theory they are somewhat difficult to learn how to use them.

Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.

It's simple and works good. Voice mail works well.

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

I took over phone responsibilities for another small company, which had a virtual 800 # they used for everything. I started an Ooma Office account, bought all their equipment and phones, ordered their service and ported my 800 number to my Ooma Office provided number - all as they suggested. Without delay I started getting hit with SPAM calls daily, lots of them, which are coming from the local exchange number they assigned me. I asked them to change that number, but they wanted to charge me to do-so. Their call quality is hit or miss, and doesn't seem to be tied directly to MY internet quality as I've hooked the hardware straight to the modem and still had bad quality. Thier software, account dashboard and features are ALL amazing - so no complaints there. It was very easy to get running and give the appearance of a VERY large and professional setup, but that is hurt by the call quality.

Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.

My two biggest issues have been call quality and spam calls, both of which COULD be issues from my end admittedadly, but not likely. I've got a very fast internet connection, and had no spam call issues before switching to ooma office. After the switch, I get 15 to 20 robo calls per day, and when I take calls I generally have to speak quite slowly so that words don't drop. Also, their tech support personnel leave a bit to be desired and take days to get back to you, IF at all, and only give you partial answers.

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Great experience. It was so simple to set up, I only wish I didn't have to pay extra for the desktop app.

Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).

Desktop app and call recording are only available with a higher prices plan. Occasionally there is a little static on the call or echo, but it could be my internet service as I am out in the country and only get DSL.

I am completely 100% satisfied. There's no question I made the right choice.

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

I can't think a single thing. I love everything about this company.

Excellent. I recommend Ooma to everyone I meet.

Text messaging, desktop app, recording features are so simple to use

Some mobile devices have a lag for text messages

Excellent and would highly recommend them to other businesses

Not having to use AT & T at all and easy to use

Nothing other than not being able to see what number calls in when I transfer to a mobile number.

Able to modify needs for fluctuations in office flow, accessible anywhere, inexpensive

Difficult with mobile online platform. Wouldnt keep changes and crashed

Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone.

I like that you can have a professional virtual receptionist when your customers call in

At the time I had it feel like they should’ve added more variety of phones

Overall I am very pleased with the Ooma phone system. It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.

The ease of set up and use. I could easily add all users and setup calling configuration will little instruction.

Faxing documents has some limitations on page orientation and upload size. Voice mail to text not included with basic package.

Great customer service (if you have issues), low pricing and easy to use.

Ooma offers great value for small businesses. It's easy to set up and use and has lots of call menu options and call forwarding. You can also set schedules, which are also easy to change. Call logs are available and offer call blocking with a single click, which is awesome to avoid robo and sales calls.

The phones themselves could be better. They often reboot or "search for base" at in opportune times.

At a reasonable cost point, and little barrier to entry. Ooma Office can help your business get its feet off the ground and offers upgrade options for more features your business can get access to as you grow

Ooma office gives your business a tool that you can use to efficiently to manage your client calls and start point of contact with your phone system. The UI requires minimal training to navigate on PC and offers a separate admin portal to restrict access to settings that are not needed for day to day use.

The software in some spaces does seem to be dated. The UI layout does seem less advanced that other providers and that could be to simply use. Power and Advanced users running business in IT like to have full function and features of their software to properly deploy solutions to problems.

We have used Ooma for several years now and it has served its purpose as our "main" number. Since our office is fairly virtual and we typically deal with customers via email and online meetings, we just needed a phone and Ooma is a good option. Set up was super easy and has been mostly maintenance free. We have customers in both the US and Canada and this service allows calls from both and there is no additional per minute charge when calling Canada. The Virtual assistant, who answers calls when there is no one to take them, was easy to set up and seems to work most of the time. You can create your own recording to answer the calls as well as use the automated voice service.

While it was easy to set up, we have had a few connectivity issues. Some of it is unpreventable - with a VoIP phone service you need internet, and if that goes out there is a problem. But there have been a few times where the Ooma server was down and we weren't notified. Also there is a function that allows you to have automated withdrawals to pay for account overages. Sometimes this service would not be working and they would cancel our conference bridge subscription without notice. We have used the conference bridge service for a while now and it is mostly reliable, but is most affected by this funding/billing defect.

Ooma Office is very easy to set up and for the most part affordable when looking for very basic communication services. Customer service and technical support is a joke! I can call about the same issue 15 times in one day and every time I get a different answer on how to fix an issue, including them wanting me to purchase new equipment or blaming it on my ISP. When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.

The software seems to be stable, never really have many issues.

Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages. Ooma Office service does NOT work with traditional fax machines, this has been an ongoing issue with Ooma Office from day one. If you are looking to use a traditional fax machine, be advised it will only work 25%-40% of the time, and you would be better off keeping a landline for fax services.

Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere.

Ease of getting started. Setup and functionality are great.

My phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens.

I highly recommend Ooma there is no hassle with the system and the operation.

I had the same service though another company before, Ooma es much better to use and the price is lower.

It is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable.

The experience with Ooma has been great! There have been several times when I had to make a change in the system, but have been out of town and they were able to take care of it for me over the phone. They are very accommodating!

Ooma customer service is the best! I very rarely have to be put on hold and they are always friendly, patient and very helpful! They give you a feeling of working with a small company; very accommodating!

I really don't have any issues. I did have an issue at one point after an upgrade in their system and kept having to call with the same problem and they credited me for the period of time we had the issues.

We used these guys for longer than we should. At 1 and 2 people in the office it was great. Lots of features and made us sound bigger than were.

As we grew the system failed to keep pace. Dropped calls were a regular occurrence and the phone system also negatively impacted our bandwidth. I did try to address this with Ooma and they always blamed our internet connection. Finally, we decided to cancel as we were spending close to some $ per month for very substandard service. When I called to cancel they tried to get me to resell my system which I told them I was not interested in doing. After we hung up I got an email saying I had three months to resell the system or they would start billing me again. I emailed them back and told them to check the call logs on their call center and that was not what we agreed. I asked not to be charged again by email. They billed me again anyway.

Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business.

We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line.

No issues with their service and easy on the budget especially when starting out.

It has been great especially during the pandemic with everyone working remotely. They can all still use our Ooma system.

Ease of set up and use, feature rich and easy to learn.

None that I can think of, system really works well.

Exceptional product and service!

It is remarkably easy to setup... just plug and play and you are up and running!

There really isn't much that I did not like about the software/hardware. Customer service is a little bit lacking.

The overall use is great, and the price is reasonable. If I ever have questions the response time and the help I receive from Ooma staff is great.

The features are really beneficial to our business. Once they are programmed they are easy to change.

Some of the more technical changes take a little getting use to. Once you use a feature, it is easy to reuse.

It has been excellent and saved me lots of time and money.

It's incredible easy to use and very intuitive.

Mobile system can be easier to use and missed calls reports need to be integrated.