OpenPhone
OpenPhone
About OpenPhone
OpenPhone is a telephony and VoIP solution that helps businesses streamline processes related to contact management, international calling, and internal communication, among other operations from within a unified platform. Staff members can receive and manage team, use case, and location-specific local as well as toll-free phone numbers.
OpenPhone enables team members to create contact profiles with details, such as name, phone number, email, company details, and customer-specific notes. It lets employees record calls, mute specific numbers, configure business hours, route calls, and set up auto-attendants. Additionally, it lets team members utilize shared inboxes, receive instant messages, @ mention co-workers, send quick reactions, and collaborate on internal chat th...
Awards and Recognition
FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
OpenPhone Pricing
OpenPhone is available across three pricing plans, outlined below. Standard: $13/user/month Premium: $25/user/month Enterprise: Please contact OpenPhone Technologies directly for pricing details
Starting price:
$13.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for OpenPhone
1 - 5 of 48 Reviews
Matthew
2 - 10 employees
Used less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
Reviewed October 2022
Happy with the switch
Terry
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great as a second business line
PROS
Can make calls as easily as form openphone as my normal daily phone
CONSNo cons works as I need and many features requested are being developed
Vendor Response
Thanks a lot for your review, Terry! We're thrilled to have you as a customer and look forward to growing together with you.
Replied July 2020
Adam
Construction, 2-10 employees
Used daily for less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great 2nd line phone service for business
Had problems initially porting my number due to my problems from my previous service. I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them. The service is crystal clear, and everyone I've reached out with has been responsive very quick. Love the new services that keep being introduced, especially the auto transcript of voicemail and call recordings. Havent used the auto attendant, but plan to soon. So many features all for one low price. OpenPhone is a great business partner to have.
PROSseparate contacts lists, windows desktop app, many features with new ones constantly being rolled out, and all for a very reasonable monthly charge are why I love Openphone, but what truly separates them from others I've tried has been the support I received during implementation and porting my number.
CONSThe only thing I'd like to see is the ability to set a (or for it to have its own) custom ringtone
Reason for choosing OpenPhone
What initially sold me was the ability to keep a separate contacts list for my business contacts out of my phone's regular contacts app, along with a reasonable cost
Reasons for switching to OpenPhone
Dingatone was full of nonsense, like it was designed for teenagers (maybe it was). The worst was a game they had where other customers could go in and steal your credits. Not a good service for business use. What annoyed me was, like most other low cost phone apps, was it requiring to connect to your phone contact list. Its important to me to keep my business and personal contacts separate.
Emmanuel
Verified reviewer
Commercial Real Estate, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Using OpenPhone to always stay connected
In my two years of using OpenPhone, I have never felt the need to replace this app because it has pretty much everything I need in a calling app.
PROSThe interface of both the PC and mobile version are very smooth and user friendly.
CONSWhenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update.
Reasons for switching to OpenPhone
Lack of options with regards to calling and texting.
Robin
Verified reviewer
Construction, 2-10 employees
Used daily for less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
No customer support
My experience has been very frustrating. I would not recommend using them. Their technical support is almost non-existent. I was trying to port a number into Openphone.
PROSI did not use this product because I could not get it to work.
CONSThere is no telephone customer support. You can only have customer support by email which takes 24-48 hours for a reply. After not getting responses to my requests for help, I found out there were no refunds.
Reasons for switching to OpenPhone
I wasted too much time trying to get Openphone to work with little to no technical support.
