About OpenPhone

OpenPhone is a telephony and VoIP solution that helps businesses streamline processes related to contact management, international calling, and internal communication, among other operations from within a unified platform. Staff members can receive and manage team, use case, and location-specific local as well as toll-free phone numbers.

OpenPhone enables team members to create contact profiles with details, such as name, phone number, email, company details, and customer-specific notes. It lets employees record calls, mute specific numbers, configure business hours, route calls, and set up auto-attendants. Additionally, it lets team members utilize shared inboxes, receive instant messages, @ mention co-workers, send quick reactions, and collaborate on internal...


Read More

Supported Operating System(s):

30 Reviews of OpenPhone

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(28)

28

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

June 2020

User Profile Picture

Terry from Axdraft

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great as a second business line

Pros

Can make calls as easily as form openphone as my normal daily phone

Cons

No cons works as I need and many features requested are being developed

Response from OpenPhone Technologies

Replied July 2020

Thanks a lot for your review, Terry! We're thrilled to have you as a customer and look forward to growing together with you.

July 2020

Adam from Trend Contractor

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Great 2nd line phone service for business

Had problems initially porting my number due to my problems from my previous service. I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them. The service is crystal clear, and everyone I've reached out with has been responsive very quick. Love the new services that keep being introduced, especially the auto transcript of voicemail and call recordings. Havent used the auto attendant, but plan to soon. So many features all for one low price. OpenPhone is a great business partner to have.

Pros

separate contacts lists, windows desktop app, many features with new ones constantly being rolled out, and all for a very reasonable monthly charge are why I love Openphone, but what truly separates them from others I've tried has been the support I received during implementation and porting my number.

Cons

The only thing I'd like to see is the ability to set a (or for it to have its own) custom ringtone

Reasons for Choosing OpenPhone

What initially sold me was the ability to keep a separate contacts list for my business contacts out of my phone's regular contacts app, along with a reasonable cost

Reasons for Switching to OpenPhone

Dingatone was full of nonsense, like it was designed for teenagers (maybe it was). The worst was a game they had where other customers could go in and steal your credits. Not a good service for business use. What annoyed me was, like most other low cost phone apps, was it requiring to connect to your phone contact list. Its important to me to keep my business and personal contacts separate.

July 2021

Alisha from EightySeven Web

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

July 2021

Best Business Phone Solution for Freelancers and Small Agencies

OpenPhone allows me to use my personal cell phone, but have a secondary phone number just for business. It allows me to set up business hours, so I am not receiving calls at all hours of the day and night.

Pros

Very easy to set up and use. OpenPhone cost is similar to competitors, except that you get way more features, and the dashboard is much better.

Cons

I don't have anything negative to say about OpenPhone at this time. I have not needed to use customer support yet, so that is an area I can't speak on.

Reasons for Choosing OpenPhone

Same price, but more features, including the ability to record calls and set business hours.

June 2021

Effie from Afterword

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Functionality

1.0

June 2021

Unreliable

Pros

User interface is easy to set up and use

Cons

OpenPhone is completely unreliable. I ported over a number and it doesn't receive text messages consistently. I've tested many times and asked friends to send texts that do not go through. I've reached out to support who has been slow to respond and completely unhelpful.

July 2021

Ross from RWL Holdings

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2021

Best light phone system out there

Great phone system that connects teams and organizes clients at a great price!

Pros

This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay.

Cons

I wish it had the ability to integrate with other CRM systems. But other than that it’s a great system !

Reasons for Switching to OpenPhone

Price and value