--- title: "Quo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Quo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Quo is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/openphone-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Quo](https://www.softwareadvice.com/voip/openphone-profile/) / Quo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/openphone-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/openphone-profile/alternatives/) # Quo User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 43 reviews (67%) - 4 stars: 7 reviews (11%) - 3 stars: 3 reviews (5%) - 2 stars: 3 reviews (5%) - 1 star: 8 reviews (13%) ### Most mentioned pros - The in-app mention and comment/threading features are excellent for internal collaboration—our team uses these constantly to flag issues and discuss customer interactions. - We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. - Smart and makes collaboration as a team easy and streamlined. ### Most mentioned cons - Negative - inability to use the service, poor support on canceling and getting a refund, got a second charge the following month instead, and had to escalate to BBB to get my account closed. - The contact API is still pretty rough and has issues. - If you want a reliable long term platform, this isn't the one. ## Quo customer reviews Showing reviews 1-25 of 64 (page 1). ### Best Business Phone Ever! - Overall rating: 5/5 - Reviewer: Rishi G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with OpenPhone is really awesome. I use this every day to communicate with my prospects and clients. I always keep this in my arsenal. Their mobile app is too good and user friendly plus UI looks too good. You can do everything from their mobile like calls, sms, and voicemails and the most interesting part is their snippets feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app! #### Cons There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app. --- ### Love this phone app! - Overall rating: 5/5 - Reviewer: Jen R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app. #### Cons There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts. #### Reasons for switching to Quo Cheaper and better quality, more reliable calls. --- ### THE PLATFORM/COMPANY IS UNRELIABLE - Overall rating: 1/5 - Reviewer: SHAWN C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don't be fooled by the price, you pay for what you get. I wouldn't recommend this platform to my worst enemy...IT ABSOLUTELY SUCKS!!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The price is what attracted me. The ease of sending messages was good while it worked. #### Cons Customer service is non existent as well. --- ### Great 2nd line phone service for business - Overall rating: 5/5 - Reviewer: Adam T. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Had problems initially porting my number due to my problems from my previous service. I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them. The service is crystal clear, and everyone I've reached out with has been responsive very quick. Love the new services that keep being introduced, especially the auto transcript of voicemail and call recordings. Havent used the auto attendant, but plan to soon. So many features all for one low price. OpenPhone is a great business partner to have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros separate contacts lists, windows desktop app, many features with new ones constantly being rolled out, and all for a very reasonable monthly charge are why I love Openphone, but what truly separates them from others I've tried has been the support I received during implementation and porting my number. #### Cons The only thing I'd like to see is the ability to set a (or for it to have its own) custom ringtone #### Reasons for choosing Quo What initially sold me was the ability to keep a separate contacts list for my business contacts out of my phone's regular contacts app, along with a reasonable cost #### Reasons for switching to Quo Dingatone was full of nonsense, like it was designed for teenagers (maybe it was). The worst was a game they had where other customers could go in and steal your credits. Not a good service for business use. What annoyed me was, like most other low cost phone apps, was it requiring to connect to your phone contact list. Its important to me to keep my business and personal contacts separate. --- ### Powerful, reliable, simple to use! It works. - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered We needed an uncomplicated phone. Previously we were paying too much for what we needed and the system was overly complex. Openphone has been easy to work with from the get-go. The customer support has been fantastic whenever we've had a feature request or run into issues (rare). Highly recommend for small businesses and solopreneurs to separate personal phones from business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and easy setup. Excellent customer support including new feature requests. Works very well on a daily basis. #### Cons As one we run two businesses with the same team in the same industry, initially we were hoping to use the same phone number and then redirect to the correct company. There was a small workaround initially however a feature has since been added to allow us to do this without a "hack". #### Reasons for choosing Quo Their feature set was clearly communicated (met our needs) and offered at a competitive price. #### Reasons for switching to Quo Was looking for a more affordable phone service that provided the features that we needed and not have us paying for a lot extra. --- ### Best Business Phone Solution for Freelancers and Small Agencies - Overall rating: 5/5 - Reviewer: Alisha T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OpenPhone allows me to use my personal cell phone, but have a secondary phone number just for business. It allows me to set up business hours, so I am not receiving calls at all hours of the day and night. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Very easy to set up and use. OpenPhone cost is similar to competitors, except that you get way more features, and the dashboard is much better. #### Cons I don't have anything negative to say about OpenPhone at this time. I have not needed to use customer support yet, so that is an area I can't speak on. #### Reasons for choosing Quo Same price, but more features, including the ability to record calls and set business hours. --- ### Excellent VOIP for small businesses - Overall rating: 5/5 - Reviewer: Michael T. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OpenPhone is very easy to use and has nice features like setting up your caller ID so that the person you're calling can see the name you entered. It can record calls clearly without any distortion/noise. All calls are clear. #### Cons I wish that I could use OpenPhone on my desktop (I use a chromebook). If a call is coming in, I wouldn't have to switch to a different tab. #### Reasons for switching to Quo More features and a better value for the money. --- ### OpenPhone is difficult to integrate with anything - Overall rating: 3/5 - Reviewer: Thomas F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with OpenPhone wasn't the greatest. Their customer service was always there to help but there just wasn't a lot they could do #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I don't have that many pros during my time using OpenPhone. I can say that their customer service was always there to help even though there was not a lot of solutions that could be applied #### Cons Their mobile app constantly failed, we had more call drops than we've ever had before, and every time we called in trying to get something fixed they tried charging us each and every time --- ### Good Tool - Overall rating: 5/5 - Reviewer: Victor M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good; very few disruptions, and generally good feedback / response from the support team on the rare occasions something goes awry. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Generally easy to use, accessible from mobile phone, and supports both voice and text. #### Cons Recordings can be difficult to locate / download / play back. --- ### A must for agile businesses, especially remote teams - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered I’d highly recommend this to any size business. Simple yet scalable and includes all the features needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - the ability to save canned text replies - switch and manage between phone numbers easily - desktop and mobile apps - business hours for automated texts! #### Cons Cons? I didn’t find this sooner. It’s literally been a game changer. --- ### Lots of dropped calls and buggy features - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Poor. I just want calls to not get dropped. How have zoom figured out voice + video but openphone cannot figure out just voice alone? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros User interface is nice. It's easy to use and designed well the core function does not work well #### Cons Lots of dropped calls. The number one function is to answer calls and it cannot get that right. Loads of bugs generally, and the development team don't care. It's been months of me reporting issues and getting no fixes. The "do no disturb" feature for example just does not work, I keep getting calls when it's turned on, and my team members, the people who should be taking the calls, are not seeing the calls come through even though they should be. --- ### OpenPhone - A gateway to the world - Overall rating: 4/5 - Reviewer: Cyrus D. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Very satisfied, helps me to connect with all my clients and vendors #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros OpenPhone revolutionized communication, especially remotely. It's ease of connection and its use of texting features, has helped me a lot #### Cons The recent change of charging extra for texts and the increase in subscription are just a few factors that went against it. --- ### Constant Problems and Unresponsive Customer Support - Overall rating: 1/5 - Reviewer: jared b. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Great potential, awful customer support and product doesn't deliver. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They have all the right features, in a decent UI #### Cons Core features don't work. They have a bug in their call routing that kept calls from coming to my team until I figured out a way to work around it. There is a bug "upstream at a carrier" that is preventing us from sending sms/mms from our core phone number. They failed to mention this prior to us porting our number into their system. Now we're stuck, but it's been weeks with no movement. --- ### OpenPhone works for my business - Overall rating: 5/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It simplifies the issue with phone lines and virtual coverage. Makes life easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone. #### Cons Some areas takes some research to get right. --- ### Not recommended - Overall rating: 1/5 - Reviewer: Uri A. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Worst onboarding and support experience ever! If you expect to just sign up and immediately get going - forget about it... I've been trying to speak with someone on OpenPhone who can get our account approved asap for outbound messages. We've applied twice and failed and cannot get any concrete information as for why. They have no phone number where I can reach support, nor do they have a human chat and I'm very disappointed as a customer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Initially looked very promising but... not all that glitters is gold #### Cons Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help --- ### Best light phone system out there - Overall rating: 5/5 - Reviewer: Ross L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great phone system that connects teams and organizes clients at a great price! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay. #### Cons I wish it had the ability to integrate with other CRM systems. But other than that it’s a great system ! #### Reasons for switching to Quo Price and value --- ### Save Money and Private and Professional - Overall rating: 5/5 - Reviewer: Sandy R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing customer service. So patient and helpful. Although I am fairly tech savvy, I am 50 plus, so maybe slower than 20 somethings, but the staff at OpenPhone were so amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to transfer our landline number to be my Open Phone number. #### Cons Nothing, it is fantastic and I have recommended it to many other small business. #### Reasons for choosing Quo My Son knew of this startup and suggested it. So happy. #### Reasons for switching to Quo Cost and the convenience of being able to answer customers questions in real time. --- ### Great software for businesses that need to call internationally - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great app to call to the US from abroad, noise is crisp and clear and would definitely recommend for business use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear. #### Cons Maybe more discount packages if you’re a long term user --- ### Great from the start! Fantastic Customer Support! - Overall rating: 5/5 - Reviewer: Colin M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We use a toll free number in our advertising, and a local number as well. This keeps our private cell numbers, well, private. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use - clarity of calls (dependant on internet connection, but when using data on our mobile phone, works great) A wide, wide range of phone numbers available. #### Cons A bit mysterious to setup at first, not unlike other software. --- ### Super easy, fast, and cheap phone service with a beauty app! - Overall rating: 5/5 - Reviewer: Anton T. - Verified reviewer: Yes - Industry: Animation - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Greate connection, lovely and easy to use an app with lots of features, fast onboarding. I'm not sure that you need something extra from phone service, but OpenPhone has it already! Thank you for the excellent service! 1000 stars to you guys :) #### Cons I didn't find any cons while using this service. Maybe later, I'll update my comment. But now everything is fine. --- ### Phone service perfect for startup needs - Overall rating: 5/5 - Reviewer: Lucia H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service, fair pricing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use interface on both web and mobile app. Awesome to text and call all in one #### Cons Have priority order of who should answer phone based on contact. E.g. for a given contact ring one user's phone first and if they don't pick up then route to next in line --- ### Great call management, but lacks integrations and live-call monitoring - Overall rating: 5/5 - Reviewer: Richwell A. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Quo is solid for straightforward call management, but it falls short for teams using multiple tools or needing robust onboarding capabilities. If you're integrated with platforms like Jobber or need live-call monitoring for training, this tool will feel limiting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Quo handles call management reliably. The in-app mention and comment/threading features are excellent for internal collaboration—our team uses these constantly to flag issues and discuss customer interactions. #### Cons The lack of API/webhook support is a significant limitation. We use Jobber for field operations, and there's no clean way to create tasks or assign conversations to team members across both platforms. We have to manually coordinate, which adds friction. Additionally, Quo doesn't support live-call listening, which is a major gap for us, training new CSRs on real calls is critical, and we can't do that effectively with Quo. #### Vendor response Hi Richwell, Thanks so much for taking the time to share your feedback with us. We're happy to let you know that we now offer a Tasks feature across all plans, and it is also supported through our API, making it easier to incorporate into your existing workflows and integrations. Regarding live call listening, thank you for the suggestion. We've shared your feedback with our Product team for consideration as we continue to improve the platform. We appreciate your ideas and your support. Thanks for choosing Quo! Replied June 2026 --- ### Best phone service for businesses - Overall rating: 5/5 - Reviewer: alyssa c. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues #### Cons I have not had any issues with quo to where there would be something that I do not like about it. It has been great #### Vendor response Thank you for sharing your experience, Alyssa! Replied June 2026 --- ### Excellent, best value out there, fully featured, highly recommend - Overall rating: 5/5 - Reviewer: Axel K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Seamless setup makes it easy to get up and running, the API was tricky to program to, took a lot of trial and error, and it is also not pure JSON, so the variable typing was a pain, took lots of debugging cycles to finally get it right. Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. #### Cons The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system. #### Reasons for choosing Quo Eventually I will build my own phone app to use with Twilio but for the time being, I needed a ready to use solution with enough API access to do what I need, and OpenPhone works. #### Reasons for switching to Quo Line2 was horrible, no service, dated product with no updates, and very poor call quality. OpenPhone was the fix. --- ### Did not work for my business - Overall rating: 1/5 - Reviewer: Dorian L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Negative - inability to use the service, poor support on canceling and getting a refund, got a second charge the following month instead, and had to escalate to BBB to get my account closed. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The promise of being able to manage business calls and texts with more than one employee under one account / number. #### Cons The service didn't work for me at all in the end. I wasn't able to send messages to any clients or even respond to messages I received until my number was fully processed through with US carriers. This is a critical onboarding step that is not as easy as suggested. #### Reasons for choosing Quo I thought it would perfectly meet my needs for a custom phone number and multiple user access, but it didn't in the end #### Vendor response Hi Dorian, We're very sorry to hear that we did not meet your expectations. We certainly understand how frustrating and time-consuming carrier registration can be, and we're also sorry for the trouble you experienced regarding your refund. If you're open to giving Quo another try in the future, please feel free to reach out to me directly at help+cristina at quo dot com. Thank you for taking the time to share your feedback, and we wish you all the best. Replied June 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/voip/openphone-profile/reviews/?page=2) --- Quo Reviews, Pros and Cons - 2026 Software Advice