# 25 Best VoIP Software - 2026 Reviews & Pricing

> Find the best Business VoIP Software for your organization. Compare top Business VoIP Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/voip/p/all/

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# Best VoIP Software of 2026

Updated July 23, 2026

Written by [Andrew Blair](https://www.softwareadvice.com/resources/author/andrew-blair/)

Content Analyst

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On this page

-   All Software
    
-   Software Advice FrontRunners
    
-   Buyer's Guide
    
-   Frequently Asked Questions
    
-   Popular Comparisons
    

VoIP software helps businesses make and manage voice calls over the internet, replacing traditional phone systems. With 140+ tools on Software Advice, each built for different business sizes, call volumes, and integration needs, picking one can be tricky. To help you narrow it down, I worked with our VoIP software advisors to curate a list of recommended productsi and a list of highly-rated VoIP software based on user reviews. For further information, [read my VoIP buyer's guide.](https://www.softwareadvice.com/voip/#buyers-guide)

## VoIP Software

(255 products)

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

Sort by

**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: RingEX

[RingEX](https://www.softwareadvice.com/call-center/office-profile/)

FrontRunner 2026

4.24

[(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.... [Read more](https://www.softwareadvice.com/call-center/office-profile/)

### What users love

-   Flexible cloud-based phone system
-   User-friendly and intuitive interface
-   Rich feature set and customization

### To take in mind

-   Slow and unhelpful customer service
-   Inconsistent call reliability and bugs
-   Opaque contracts and billing issues

### Best rated features:

Virtual Call Center

5.0

Multi-Channel Communication

5.0

Event Triggered Actions

5.0

Monitoring

5.0

### Worst rated features:

Virtual Extensions

1.0

Role-Based Permissions

2.0

[See all features](https://www.softwareadvice.com/call-center/office-profile/#key-features)

### Core

$30.00/month

$20/month when paid annually.

### Advanced

$35.00/month

$25/month when paid annually.

### Ultra

$45.00/month

$35/month when paid annually.

[See full pricing details](https://www.softwareadvice.com/call-center/office-profile/#pricing-and-plans)

### Product: Intermedia Unite

[Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/)

4.72

[(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)

Best for:Value for money

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.... [Read more](https://www.softwareadvice.com/voip/intermedia-unite-profile/)

### Best rated features:

Auto-Dialer

5.0

Interaction Tracking

5.0

Online Voice Transmission

5.0

File Sharing

5.0

[See all features](https://www.softwareadvice.com/voip/intermedia-unite-profile/#key-features)

### Unite Pro

$27.99

### Unite Enterprise

$32.99

[See full pricing details](https://www.softwareadvice.com/voip/intermedia-unite-profile/#pricing-and-plans)

### Product: Amazon Connect

[Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/)

4.50

[(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interactive voice response, and call routing. The service caters to businesses of all sizes looking to enhance their customer experience, reduce costs, and boost contact center efficiency. Amazon Connect provides a unified workspace for contact center agents. This workspace delivers a holistic view of the customer and uses generative AI to assist agents. The service also offers AI-powered analytics and optimization capabilities. Additionally, supervisors and managers can view real-time insights, evaluate agent performance and provide tailored coaching to improve customer satisfaction.... [Read more](https://www.softwareadvice.com/call-center/amazon-connect-profile/)

### Best rated features:

Voice Mail

5.0

API

5.0

Generative AI

5.0

Dashboard

5.0

### Worst rated features:

Real-Time Reporting

4.0

Chat/Messaging

4.0

Workforce Management

4.0

[See all features](https://www.softwareadvice.com/call-center/amazon-connect-profile/#key-features)

### Omnichannel Experience

Custom

Pricing available upon request

### Agent Productivity

Custom

Pricing available upon request

### Analytics, Insights and Optimization

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/call-center/amazon-connect-profile/#pricing-and-plans)

### Product: Convoso

[Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

FrontRunner 2026

4.51

[(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence.... [Read more](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

### What users love

-   User-friendly and intuitive interface
-   Efficient predictive dialing system
-   Responsive and helpful support team

### To take in mind

-   Frequent call connectivity problems
-   Complex and limited lead handling

### Best rated features:

Lead Generation

5.0

Compliance Management

5.0

API

5.0

Integrations Management

5.0

### Worst rated features:

Reminders

3.0

Manual Dialer

3.3

Answering Machine Detection

3.9

Real-Time Monitoring

4.0

[See all features](https://www.softwareadvice.com/voip/safesoft-contact-profile/#key-features)

### Basic

$90.00/month

Free trial for users with 40 or more seats.

[See full pricing details](https://www.softwareadvice.com/voip/safesoft-contact-profile/#pricing-and-plans)

### Product: Ultatel Cloud Business Phone System

[Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)

4.66

[(41)](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service and 99.999% uptime.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/)

### Best rated features:

Call Transcription

5.0

Activity Dashboard

5.0

Call Conferencing

5.0

Two-Way Audio & Video

5.0

### Worst rated features:

Collaboration Tools

3.0

Communication Management

3.0

Online Voice Transmission

3.4

[See all features](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#key-features)

### Essential

$18.00/month

Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency. Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

### Premium

$24.00/month

Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations. Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

### Ultimate

$34.00/month

Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support. Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.... [Read more](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans)

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[2](https://www.softwareadvice.com/voip/?page=2)[3](https://www.softwareadvice.com/voip/?page=3)[4](https://www.softwareadvice.com/voip/?page=4)[5](https://www.softwareadvice.com/voip/?page=5)

...

[11](https://www.softwareadvice.com/voip/?page=11)

### Software Advice FrontRunners 2026

Software

Average Score

Pricing Info

Ringover

4.71

([884](https://www.softwareadvice.com/voip/ringover-profile/reviews/))

87/100

Best for Customer Satisfaction

Google Voice

4.54

([725](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/))

87/100

Best for Usability

Nextiva

4.60

([919](https://www.softwareadvice.com/product/2683-Nextiva/reviews/))

85/100

Most Used by Accounting

Weave

4.33

([672](https://www.softwareadvice.com/product/158992-Weave/reviews/))

85/100

Best for Quick Adoption/Easy Adoption

800.com

4.71

([349](https://www.softwareadvice.com/voip/800-com-profile/reviews/))

83/100

Best for Automation

Wildix

4.69

([209](https://www.softwareadvice.com/voip/wildix-profile/reviews/))

82/100

Best for AI powered

Zoom Phone

4.52

([244](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/))

82/100

Best for Mobile app

Convoso

4.51

([395](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/))

81/100

Best for Quick Implementation

Emitrr

4.84

([149](https://www.softwareadvice.com/call-center/emitrr-profile/reviews/))

80/100

Best for SMBs

CallTools

4.83

([156](https://www.softwareadvice.com/call-center/calltools-profile/reviews/))

79/100

Most Used by Real Estate

Ringover

4.71

([884](https://www.softwareadvice.com/voip/ringover-profile/reviews/))

Average Score:

87/100

Google Voice

4.54

([725](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/))

Average Score:

87/100

Nextiva

4.60

([919](https://www.softwareadvice.com/product/2683-Nextiva/reviews/))

Average Score:

85/100

Weave

4.33

([672](https://www.softwareadvice.com/product/158992-Weave/reviews/))

Average Score:

85/100

800.com

4.71

([349](https://www.softwareadvice.com/voip/800-com-profile/reviews/))

Average Score:

83/100

Wildix

4.69

([209](https://www.softwareadvice.com/voip/wildix-profile/reviews/))

Average Score:

82/100

Zoom Phone

4.52

([244](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/))

Average Score:

82/100

Convoso

4.51

([395](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/))

Average Score:

81/100

Emitrr

4.84

([149](https://www.softwareadvice.com/call-center/emitrr-profile/reviews/))

Average Score:

80/100

CallTools

4.83

([156](https://www.softwareadvice.com/call-center/calltools-profile/reviews/))

Average Score:

79/100

How We Selected This Software List

78,693Verified Reviews

55+Software Advisors on staff

Recent & Relevantreviews selection

Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers.

Get a software list tailored to your industry and business needs in 15 minutes

## Best for Customer Satisfaction

### [Ringover](https://www.softwareadvice.com/voip/ringover-profile/)

**4.7**

([884 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/))

Average score:

87/100

Average Score:

87/100

Pros:

comprehensive call management features

intuitive and user-friendly interface

Cons:

call quality and reliability issues

customer support unresponsiveness

Pricing:

Starting at $29.00 per month

Why we chose this:

Of the products listed on our FrontRunners report, Ringover is the highest rated for customer satisfaction out of the most popular tools.

Who should use this:

Ringover is best for organizations prioritizing customer satisfaction, particularly those seeking streamlined call management and seamless CRM integration. Our reviewers say its intuitive interface, one-click calling, and responsive support make daily communication and follow-up more efficient.

-   Reviewers Perspective
    
    "Being able to call directly from the CRM, having contact information automatically displayed, and maintaining a call history allows for very clean tracking of interactions with prospects and customers."
    
    VL
    
    Vassileff Lola
    
    Consultante et formatrice
    
    Used for 1-2 years
    
    We analyzed 461 verified user reviews for Ringover to find out what actual users really think.
    
    **Call Management**  
    Teams organize and track inbound/outbound calls, manage multiple numbers, and access call history. CRM integration and detailed statistics support remote work and high call volumes.
    
    **Customer Support**  
    Ringover’s support team is available for onboarding and troubleshooting. Businesses benefit from clear guidance and prompt issue resolution, maintaining smooth operations.
    
    **Setup**  
    Admins deploy switchboards, IVR, and user management features with minimal technical skill. Step-by-step tutorials and responsive support streamline the initial configuration process.
    
-   Key Features
    
    Ringover's score
    
    Category average
    
    Caller ID
    
    4.66
    
    4.54 category average
    
    Call Routing
    
    4.54
    
    4.52 category average
    
    Mobile Access
    
    4.57
    
    4.53 category average
    
-   Screenshots
    

## Best for Usability

### [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/)

**4.5**

([725 reviews](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/))

Average score:

87/100

Average Score:

87/100

Pros:

multi-device accessibility

separation of business and personal calls

Cons:

call quality and reliability issues

internet connection dependency

Pricing:

Starting at $10.00 per month

Why we chose this:

Google Voice is the highest rated for its usability out of the most popular tools.

Who should use this:

Google Voice is best for usability, appealing to SMBs and individuals who need a simple, flexible phone solution. Our reviewers point out that setup is quick, the interface is intuitive, and features like number masking and voicemail transcription make managing calls and texts easy across devices.

-   Reviewers Perspective
    
    "What I like most about Google voice is that you get all the features of a regular phone number for free with Google voice's virtual phone number, mostly the ability to receive verification codes"
    
    NM
    
    Nafula Muyundo
    
    Owner
    
    Used for 2+ years
    
    We analyzed 420 verified user reviews for Google Voice to find out what actual users really think.
    
    **Phone Number Management**  
    Users create and manage second phone numbers for privacy and business. The same number works across desktops and smartphones, supporting remote and hybrid work.
    
    **Voicemail**  
    Voicemail transcriptions arrive via email or text, streamlining message management. Custom greetings and device-agnostic access help keep communications organized for SMBs.
    
    **Text Messaging**  
    Teams send and receive texts from computers or phones, keeping business and personal messages separate. Free domestic texting and bulk messaging support marketing and client outreach.
    
-   Screenshots
    

## Most Used by Accounting

### [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/)

**4.6**

([919 reviews](https://www.softwareadvice.com/product/2683-Nextiva/reviews/))

Average score:

85/100

Average Score:

85/100

Pros:

responsive and knowledgeable customer support

call routing and management

Cons:

glitchy and unreliable mobile/desktop apps

frequent service outages and connectivity issues

Pricing:

Starting at $25.00 per month

Why we chose this:

Of the products listed on our FrontRunners report, Nextiva is the most requested by users in accounting out of the most popular tools.

Who should use this:

Nextiva is most used by accounting teams that require reliable communication and flexible device access. Our reviewers say the platform’s user-friendly admin portal, robust call routing, and seamless integration with mobile and desktop apps support efficient workflows and easy management.

-   Reviewers Perspective
    
    "The Nextiva portal has tons of great info and it is user friendly."
    
    AC
    
    Ann Catanzariti
    
    CONTROLLER
    
    Used for 2+ years
    
    We analyzed 532 verified user reviews for Nextiva to find out what actual users really think.
    
    **Ease of Use**  
    Staff navigate Nextiva’s platform easily, regardless of technical background. Businesses manage workflows and customize features with minimal training, improving daily efficiency.
    
    **Setup**  
    Admins configure users, devices, and features without outside IT help. The setup process is organized, letting SMBs deploy communication tools quickly and independently.
    
    **Communication**  
    Teams use Nextiva to manage calls, messaging, analytics, and collaboration in one place. This supports both internal and external communication, helping organizations maintain clear, reliable connections.
    
-   Key Features
    
    Nextiva's score
    
    Category average
    
    Call Routing
    
    4.75
    
    4.52 category average
    
    Mobile Access
    
    4.56
    
    4.53 category average
    
-   Screenshots
    

## Best for Quick Adoption/Easy Adoption

### [Weave](https://www.softwareadvice.com/product/158992-Weave/)

**4.3**

([672 reviews](https://www.softwareadvice.com/product/158992-Weave/reviews/))

Average score:

85/100

Average Score:

85/100

Pros:

two-way patient texting capability

all-in-one communication platform

Cons:

customer support responsiveness and resolution

phone system reliability and call quality

Pricing:

Starting at $199.00 per month

Why we chose this:

In our analysis of VoIP products with the most market demand, Weave is the highest rated for its ease of adoption out of the most popular tools.

Who should use this:

Weave is best for quick adoption, making it ideal for medical and dental practices seeking rapid onboarding and communication efficiency. Our reviewers highlight the intuitive setup, seamless integration with practice management software, and time-saving texting and appointment reminders.

-   Reviewers Perspective
    
    "I have been using Weave for over three years now and it truly helps our office with every aspect of communication - chatting with team members within the office, being able to text patients, and sending digital forms."
    
    AL
    
    Abby Luker
    
    Administrative Coordinator
    
    Used for 2+ years
    
    We analyzed 417 verified user reviews for Weave to find out what actual users really think.
    
    **Ease of Use**  
    Staff navigate Weave’s intuitive interface on desktop and mobile. Customizable dashboards and easy sign-in support efficient workflows in healthcare and office settings.
    
    **Appointment Reminders**  
    Practices automate appointment reminders, reducing no-shows. Integration with scheduling software allows for message customization and real-time confirmation tracking.
    
    **Office Management**  
    Offices manage calls and messages from anywhere, integrating with existing management software. This reduces administrative workload and keeps teams connected across locations.
    
-   Key Features
    
    Weave's score
    
    Category average
    
    Caller ID
    
    5.0
    
    4.54 category average
    
    Call Routing
    
    3.70
    
    4.52 category average
    
    Mobile Access
    
    4.43
    
    4.53 category average
    
-   Screenshots
    

## Best for Automation

### [800.com](https://www.softwareadvice.com/voip/800-com-profile/)

**4.7**

([349 reviews](https://www.softwareadvice.com/voip/800-com-profile/reviews/))

Average score:

83/100

Average Score:

83/100

Pros:

easy setup and onboarding

responsive customer support

Cons:

high pricing and additional fees

call quality and dropped calls

Pricing:

Starting at $23.00 per month

Why we chose this:

800.com is the most requested by users for automation out of the most popular tools.

Who should use this:

800.com is best for automation, suiting small businesses that want simple, automated call routing and easy setup. Our reviewers say the platform’s user-friendly interface, quick onboarding, and customizable call flows help streamline communications without complex installation.

-   Reviewers Perspective
    
    "The call management features are straightforward and reliable, and having everything in one place (calls, texts, and tracking) saves a lot of time."
    
    GS
    
    Gabby Sainati
    
    CEO
    
    Used for 6-12 months
    
    We analyzed 259 verified user reviews for 800.com to find out what actual users really think.
    
    **Ease of Use**  
    Admins set up numbers and adjust settings without technical expertise. The clean interface supports quick deployment and efficient management for SMBs.
    
    **Setup**  
    Businesses acquire dedicated numbers and customize voicemail settings with minimal effort. The process enables immediate use after registration, supporting rapid business launches.
    
    **Phone Number Management**  
    Managers create and manage business numbers from any device. Features like call forwarding and custom greetings help maintain a professional image and organized communications.
    
-   Key Features
    
    800.com's score
    
    Category average
    
    Caller ID
    
    4.67
    
    4.54 category average
    
    Call Routing
    
    4.69
    
    4.52 category average
    
    Mobile Access
    
    4.86
    
    4.53 category average
    
-   Screenshots
    

## Best for AI powered

### [Wildix](https://www.softwareadvice.com/voip/wildix-profile/)

**4.7**

([209 reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/))

Average score:

82/100

Average Score:

82/100

Pros:

unified communications platform

flexibility and customization options

Cons:

insufficient partner communication and support

high and unpredictable pricing

Pricing:

Pricing available upon request

Why we chose this:

Of the products listed on our FrontRunners report, Wildix is the most requested by users for AI powered out of the most popular tools.

Who should use this:

Wildix is best for AI-powered unified communications, fitting companies seeking advanced automation and flexible collaboration tools. Our reviewers point out its seamless AI integrations, support for remote work, and ease of connecting multiple devices, which enhance productivity and workflow.

-   Reviewers Perspective
    
    "Wildix is a global provider of a unified communications solution that nevertheless values the value of its regional sales partners and ensures that feedback on inquiries is provided within the shortest possible time and that action is always solution-oriented."
    
    SH
    
    Stefan Herzig
    
    Senior Sales Manager
    
    Used for 2+ years
    
    We analyzed 150 verified user reviews for Wildix to find out what actual users really think.
    
    **Client Support**  
    Wildix support teams address technical and sales inquiries quickly. SMBs can expect accessible, knowledgeable help from onboarding through ongoing troubleshooting, reducing downtime and supporting daily operations.
    
    **Unified Communications**  
    Teams use Wildix to streamline company-wide interactions. The platform’s flexibility and stable performance help modernize communication infrastructure, supporting remote and hybrid work without disrupting workflows.
    
    **Telephony and Mobile Devices**  
    Staff switch between desk phones, mobile apps, and browsers with ease. This supports seamless communication for hybrid and remote teams, enabling call handling and device management without technical barriers.
    
-   Key Features
    
    Wildix's score
    
    Category average
    
    Caller ID
    
    4.53
    
    4.54 category average
    
    Call Routing
    
    4.77
    
    4.52 category average
    
    Mobile Access
    
    4.55
    
    4.53 category average
    
-   Screenshots
    

## Best for Mobile app

### [Zoom Phone](https://www.softwareadvice.com/voip/zoom-phone-profile/)

**4.5**

([244 reviews](https://www.softwareadvice.com/voip/zoom-phone-profile/reviews/))

Average score:

82/100

Average Score:

82/100

Pros:

remote work and mobility support

ease of use and intuitive interface

Cons:

internet connectivity dependence

user interface and navigation issues

Pricing:

Starting at $10.00 per month

Why we chose this:

According to our user reviews, Zoom Phone is the most requested by users for mobile app out of the most popular tools.

Who should use this:

Zoom Phone is best for its mobile app, making it ideal for hybrid or remote teams needing reliable communication on the go. Our reviewers say the app’s stability, high call quality, and smooth transition between desktop and mobile devices support flexible work arrangements.

-   Reviewers Perspective
    
    "What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions."
    
    GK
    
    Gouthami Katta
    
    Marketing Executive
    
    Used for 6-12 months
    
    We analyzed 176 verified user reviews for Zoom Phone to find out what actual users really think.
    
    **Ease of Use**  
    Teams set up and operate Zoom Phone with little technical knowledge. The intuitive interface helps staff focus on work, not software complexity.
    
    **Calls**  
    Employees manage calls from anywhere, using features like recording and caller ID. Administrative tools support call monitoring and customization for distributed teams.
    
    **Phone and Computer Integration**  
    Staff answer and manage calls across computers and mobile devices. This flexibility eliminates the need for desk phones, supporting hybrid and remote work models.
    
-   Key Features
    
    Zoom Phone's score
    
    Category average
    
    Call Routing
    
    4.18
    
    4.52 category average
    
    Mobile Access
    
    4.55
    
    4.53 category average
    
-   Screenshots
    

## Best for Quick Implementation

### [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/)

**4.5**

([395 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/))

Average score:

81/100

Average Score:

81/100

Pros:

user-friendly and intuitive interface

efficient and reliable auto dialer

Cons:

system crashes and forced logouts

call quality and audio issues

Pricing:

Starting at $90.00 per month

Why we chose this:

According to our user reviews, Convoso is the most requested by users for quick implementation out of the most popular tools.

Who should use this:

Convoso is best for quick implementation, serving call centers and sales teams needing to get up and running fast. Our reviewers say the intuitive interface, responsive support, and easy campaign setup enable rapid deployment and efficient lead management.

-   Reviewers Perspective
    
    "The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics."
    
    CD
    
    Carlton Douglas
    
    Operations Mgr
    
    Used for 6-12 months
    
    We analyzed 259 verified user reviews for Convoso to find out what actual users really think.
    
    **Dialer**  
    Teams use Convoso’s predictive and automated dialing to boost agent productivity and contact rates. Reporting tools and campaign management support both small and large outreach operations.
    
    **Customer Support**  
    Support representatives assist with onboarding, technical issues, and customizations. Ongoing communication from account managers helps maintain smooth operations for call centers.
    
    **User Interface**  
    Staff navigate daily tasks and monitor performance metrics with clear menus and dashboards. The interface supports efficient management for both new and experienced users.
    
-   Key Features
    
    Convoso's score
    
    Category average
    
    Caller ID
    
    4.59
    
    4.54 category average
    
    Call Routing
    
    4.60
    
    4.52 category average
    
-   Screenshots
    

## Best for SMBs

### [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/)

**4.8**

([149 reviews](https://www.softwareadvice.com/call-center/emitrr-profile/reviews/))

Average score:

80/100

Average Score:

80/100

Pros:

exceptional customer support and responsiveness

ongoing product improvements and updates

Cons:

unreliable voip and call features

confusing and expensive credit system

Pricing:

Pricing available upon request

Why we chose this:

Emitrr is the most requested by small businesses out of the most popular tools, based on our analysis of VoIP products with the most market demand.

Who should use this:

Emitrr is best for SMBs seeking an easy-to-use, affordable messaging and communication platform. Our reviewers highlight its user-friendly interface, responsive customer service, and ability to centralize texts, calls, and webchat for efficient team collaboration.

-   Reviewers Perspective
    
    "The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new."
    
    GT
    
    Greg Thweatt
    
    Systems and Quality Improvement Analyst
    
    Used for 2+ years
    
    We analyzed 108 verified user reviews for Emitrr to find out what actual users really think.
    
    **User Interface**  
    Staff navigate Emitrr’s web and app interfaces easily. Features like automatic language translation and clear contact organization support onboarding and daily operations.
    
    **Team Collaboration**  
    Teams assign messages, create groups, and track communication. Emitrr adapts to complex workflows, supporting efficient collaboration and visibility for distributed staff.
    
    **Text Messaging**  
    Organizations send unlimited texts with attachments, manage group and individual messages, and centralize communication. HIPAA compliance supports healthcare and regulated industries.
    
-   Key Features
    
    Emitrr's score
    
    Category average
    
    Caller ID
    
    5.0
    
    4.54 category average
    
    Call Routing
    
    5.0
    
    4.52 category average
    
    Mobile Access
    
    4.82
    
    4.53 category average
    
-   Screenshots
    

## Most Used by Real Estate

### [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/)

**4.8**

([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/))

Average score:

79/100

Average Score:

79/100

Pros:

predictive dialer performance

feature-rich platform

Cons:

steep learning curve for new users

outdated and confusing user interface

Pricing:

Pricing available upon request

Why we chose this:

According to our user reviews, CallTools is the most requested by users in real estate out of the most popular tools.

Who should use this:

CallTools is most used by real estate professionals who need robust outbound calling and lead management. Our reviewers say its predictive dialer, customizable features, and responsive support help teams increase outreach and manage leads efficiently.

-   Reviewers Perspective
    
    "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none"
    
    SS
    
    Sean S
    
    Contact Center Manager
    
    Used for 2+ years
    
    We analyzed 136 verified user reviews for CallTools to find out what actual users really think.
    
    **Customer Support**  
    CallTools support is available through various channels. Teams resolve issues quickly, benefiting from accessible technical and account representatives during onboarding and daily operations.
    
    **Ease of Use**  
    Staff manage campaigns and workflows with a straightforward interface. Customizable features and easy onboarding help new and experienced users adapt without extensive training.
    
    **Call Management**  
    Organizations handle large call volumes, track contacts, and generate detailed reports. Real-time monitoring supports outreach, though some encounter challenges with call delays and callback scheduling.
    
-   Key Features
    
    CallTools's score
    
    Category average
    
    Caller ID
    
    4.88
    
    4.54 category average
    
    Call Routing
    
    4.91
    
    4.52 category average
    
-   Screenshots
    

### [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)

**4.2**

([997 reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/))

Average score:

79/100

Average Score:

79/100

Pros:

all-in-one business platform

team collaboration and communication

Cons:

complex and unintuitive user interface

poor customer and technical support

Pricing:

Starting at $69.00 per month

-   Reviewers Perspective
    
    "What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more."
    
    EE
    
    Elon El Beze
    
    Consultant
    
    Used for 6-12 months
    
    We analyzed 538 verified user reviews for Bitrix24 to find out what actual users really think.
    
    **Project Management**  
    Teams organize projects, assign tasks, and monitor progress using Kanban boards, Gantt charts, and customizable workspaces. The platform supports both simple and complex projects across departments.
    
    **Task Management**  
    Managers assign tasks, set deadlines, and monitor progress with automation tools and customizable workflows. Time tracking and analytics provide insights into productivity, centralizing daily operations.
    
    **Team Communication**  
    Organizations use built-in chat, video conferencing, and document sharing to keep teams connected. Centralized conversations and notifications support seamless collaboration across departments and remote teams.
    
-   Key Features
    
    Bitrix24's score
    
    Category average
    
    Caller ID
    
    4.0
    
    4.54 category average
    
    Call Routing
    
    3.33
    
    4.52 category average
    
    Mobile Access
    
    4.11
    
    4.53 category average
    
-   Screenshots
    

### [Twilio](https://www.softwareadvice.com/voip/twilio-profile/)

**4.4**

([506 reviews](https://www.softwareadvice.com/voip/twilio-profile/reviews/))

Average score:

79/100

Average Score:

79/100

Pros:

wide range of communication channels

easy integration with applications

Cons:

customer support responsiveness and quality

complex and confusing user interface

Pricing:

Starting at $15.00 per month

-   Reviewers Perspective
    
    "They have the best UI for omnichannel messaging for SMS, MMS, RCS, WhatsApp and conversational AI."
    
    DB
    
    Diana Bao
    
    Founder
    
    Used for 2+ years
    
    We analyzed 360 verified user reviews for Twilio to find out what actual users really think.
    
    **Integrations**  
    Businesses connect Twilio to a variety of platforms, programming languages, and applications. Pre-built connectors and extensive documentation simplify integration with CRMs, automation tools, and custom systems.
    
    **API**  
    Developers build and automate communication features using Twilio’s comprehensive APIs. Documentation, sample code, and libraries support integration of SMS, voice, and other services for rapid solution development.
    
    **Communication Platform**  
    Organizations manage messaging, calls, and notifications from a single system. Multi-channel capabilities and scalability streamline communications for internal teams and global customer engagement.
    
-   Key Features
    
    Twilio's score
    
    Category average
    
    Caller ID
    
    4.33
    
    4.54 category average
    
    Call Routing
    
    4.52
    
    4.52 category average
    
-   Screenshots
    

### [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/)

**4.4**

([467 reviews](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/))

Average score:

79/100

Average Score:

79/100

Pros:

cost-effectiveness and savings

user-friendly interface

Cons:

call quality and reliability issues

frequent bugs, glitches, and crashes

Pricing:

Starting at $350.00 per year

-   Reviewers Perspective
    
    "Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling."
    
    TZ
    
    Tobias Zeller
    
    Junior ICT Officer
    
    Used for 6-12 months
    
    We analyzed 304 verified user reviews for 3CX to find out what actual users really think.
    
    **Ease of Use**  
    Administrators and users navigate the centralized panel easily, with a straightforward setup and customizable features. The platform supports quick adaptation and reduces the need for advanced technical skills.
    
    **Phone System**  
    Organizations use 3CX with desk phones, softphones, and mobile devices, eliminating traditional hardware needs. The system supports flexible communication for both office and remote environments.
    
    **Installation**  
    IT teams deploy 3CX quickly on Windows or Linux with minimal hardware. Clear instructions and support resources ensure a smooth installation process and minimal downtime.
    
-   Key Features
    
    3CX's score
    
    Category average
    
    Caller ID
    
    4.30
    
    4.54 category average
    
    Call Routing
    
    4.38
    
    4.52 category average
    
    Mobile Access
    
    4.53
    
    4.53 category average
    
-   Screenshots
    

### [OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/)

**4.7**

([78 reviews](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/))

Average score:

79/100

Average Score:

79/100

Pros:

reliable and consistent call quality

responsive and proactive problem resolution

Cons:

admin portal and interface usability

lack of intuitive feature setup

Pricing:

Starting at $18.95 per month

-   Reviewers Perspective
    
    "I had questions about updating the phone lines, adding an 800 number that worked immediately & assisted me in call forwarding & connecting my answering service to our"
    
    SA
    
    Silvia Albayati
    
    Tax Accountant
    
    Used for 2+ years
    
    We analyzed 10 verified user reviews for OnSIP to find out what actual users really think.
    
-   Key Features
    
    OnSIP's score
    
    Category average
    
    Caller ID
    
    4.82
    
    4.54 category average
    
    Call Routing
    
    4.35
    
    4.52 category average
    
    Mobile Access
    
    4.33
    
    4.53 category average
    
-   Screenshots
    

### [Five9](https://www.softwareadvice.com/call-center/five9-profile/)

**4.2**

([484 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/))

Average score:

78/100

Average Score:

78/100

Pros:

user-friendly and intuitive interface

customization and flexibility of features

Cons:

frequent bugs and technical issues

incomplete or missing features

Pricing:

Starting at $119.00 per month

-   Reviewers Perspective
    
    "The combination of call management tools, reporting capabilities, and automated dialling features helped improve efficiency and allowed me to focus more on conversations and less on manual dialling tasks."
    
    JV
    
    Jordan Viaje
    
    Life Insurance Sales
    
    Used for 1-2 years
    
    We analyzed 346 verified user reviews for Five9 to find out what actual users really think.
    
    **Call Center**  
    Organizations manage inbound and outbound communications with features supporting high call volumes and performance monitoring. The cloud-based system enables remote work and centralized management for teams of all sizes.
    
    **Call Management**  
    Staff use automated dialing, customizable scripts, and detailed reporting to enhance efficiency. Call tracking, agent transfers, and campaign management support reliable handling and access to information.
    
    **Dialer**  
    Teams automate outbound calls with predictive, power, and auto-dialing. List management, call scheduling, and system integration help configure campaigns and scale outreach efficiently.
    
-   Screenshots
    

### [Unitel Voice](https://www.softwareadvice.com/voip/unitel-voice-profile/)

**4.6**

([65 reviews](https://www.softwareadvice.com/voip/unitel-voice-profile/reviews/))

Average score:

77/100

Average Score:

77/100

Pros:

exceptional customer service and support

easy and fast setup process

Cons:

app and web interface usability

account cancellation and ongoing charges

Pricing:

Starting at $9.99 per month

-   Reviewers Perspective
    
    "It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message."
    
    TM
    
    Tiffany Malloy
    
    Recovery Mentor
    
    Used for Less than 6 months
    
    We analyzed 10 verified user reviews for Unitel Voice to find out what actual users really think.
    
-   Key Features
    
    Unitel Voice's score
    
    Category average
    
    Caller ID
    
    4.60
    
    4.54 category average
    
    Call Routing
    
    4.67
    
    4.52 category average
    
    Mobile Access
    
    4.21
    
    4.53 category average
    
-   Screenshots
    

### [RingEX](https://www.softwareadvice.com/call-center/office-profile/)

**4.2**

([1205 reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

multi-device accessibility and mobility

call forwarding and routing flexibility

Cons:

customer support responsiveness

complex and unintuitive interface

Pricing:

Starting at $30.00 per month

-   Reviewers Perspective
    
    "RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones."
    
    RH
    
    Reneisha H.
    
    Clinical Programs Manager
    
    Used for 6-12 months
    
    We analyzed 608 verified user reviews for RingEX to find out what actual users really think.
    
    **Ease of Use**  
    Employees quickly adapt to RingEX’s clean interface and simple navigation. The platform supports fast implementation and saves time on daily communication tasks for both office and remote teams.
    
    **Faxing**  
    Businesses send and receive faxes digitally, managing documents alongside calls and texts. Email-to-fax and secure storage streamline workflows, supporting both low and high-volume faxing needs.
    
    **Call and Video Recording**  
    Staff record calls and video meetings for quality assurance, training, and compliance. Automatic and on-demand recording features, along with transcription and analytics tools, support review and management.
    
-   Key Features
    
    RingEX's score
    
    Category average
    
    Caller ID
    
    4.41
    
    4.54 category average
    
    Call Routing
    
    4.43
    
    4.52 category average
    
    Mobile Access
    
    4.43
    
    4.53 category average
    
-   Screenshots
    

### [Zoho Voice](https://www.softwareadvice.com/voip/zoho-voice-profile/)

**4.0**

([46 reviews](https://www.softwareadvice.com/voip/zoho-voice-profile/#reviews))

Average score:

76/100

Average Score:

76/100

Pros:

integration with zoho ecosystem

ease of use and setup

Cons:

call quality and stability issues

pricing confusion and high costs

Pricing:

Starting at $34.00 per month

-   Reviewers Perspective
    
    "It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice."
    
    KM
    
    Karen Mitchell
    
    Managing Editor
    
    Used for 2+ years
    
    We analyzed 46 verified user reviews for Zoho Voice to find out what actual users really think.
    
-   Key Features
    
    Zoho Voice's score
    
    Category average
    
    Caller ID
    
    3.0
    
    4.54 category average
    
    Call Routing
    
    3.90
    
    4.52 category average
    
    Mobile Access
    
    3.67
    
    4.53 category average
    
-   Screenshots
    

### [RingCX](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/)

**4.2**

([258 reviews](https://www.softwareadvice.com/call-center/ringcentral-contact-profile/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

ease of use and navigation

mobile and remote accessibility

Cons:

pricing and unexpected charges

app bugs and glitches

Pricing:

Starting at $65.00 per month

-   Reviewers Perspective
    
    "The AI in the RingCX is pretty good as it transcribes all my calls and makes it easy for us to remember what exactly did we discuss in the call."
    
    CM
    
    Coral Makkar
    
    Sales Associate
    
    Used for 1-2 years
    
    We analyzed 180 verified user reviews for RingCX to find out what actual users really think.
    
    **Phone Support**  
    Teams manage calls, voicemails, and texts across devices, supporting both remote and in-office work. Features like call forwarding, voicemail transcription, and call tracking enable staff to handle communications from any location with high call clarity.
    
    **Features**  
    Organizations tailor dashboards, configure extensions, and access tools for compliance and monitoring. The platform adapts to varied business needs, including HIPAA compliance and real-time monitoring, though some users seek UI improvements and more advanced options.
    
    **Ease of Use**  
    New hires and teams quickly adapt to RingCX’s design. The setup process is fast, and daily tasks like reporting, document uploads, and user management are straightforward, supporting efficient operations with minimal training.
    
-   Key Features
    
    RingCX's score
    
    Category average
    
    Caller ID
    
    4.17
    
    4.54 category average
    
    Call Routing
    
    4.13
    
    4.52 category average
    
    Mobile Access
    
    4.82
    
    4.53 category average
    
-   Screenshots
    

### [uContact](https://www.softwareadvice.com/call-center/ucontact-profile/)

**4.5**

([81 reviews](https://www.softwareadvice.com/call-center/ucontact-profile/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

responsive and effective customer support

ease of use and intuitive interface

Cons:

call connectivity and reliability

technical glitches and bugs

Pricing:

Starting at $59.99 per month

-   Reviewers Perspective
    
    "It's appreciated that it allows you to centralize everything in one place, saving time on team training and providing better customer feedback. If everything is configured correctly (following the available manuals), the tool excels, especially with custom campaigns and workflows."
    
    LR
    
    Leandro Rosillo
    
    Supervisor de Back Office
    
    Used for 2+ years
    
    We analyzed 75 verified user reviews for uContact to find out what actual users really think.
    
    **Ease of Use**  
    Agents navigate the platform easily, simplifying daily operations and supporting quick adaptation. Customizable features enhance productivity, and the system remains reliable and straightforward to maintain.
    
    **Documentation and Workflow**  
    Teams access straightforward documentation and manage digital and voice flows with ease. The platform supports automation of manual tasks and provides clear explanations for both technical and functional users.
    
    **Contact Center**  
    Departments improve call management and minimize lost time during transfers. The platform’s features and pricing fit SMB needs, with easy setup and strong support aiding implementation and ongoing operations.
    
-   Key Features
    
    uContact's score
    
    Category average
    
    Caller ID
    
    4.89
    
    4.54 category average
    
    Call Routing
    
    4.50
    
    4.52 category average
    
-   Screenshots
    

### [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/)

**4.2**

([464 reviews](https://www.softwareadvice.com/call-center/aircall-profile/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

user-friendly and intuitive interface

seamless crm integration (hubspot, salesforce, etc.)

Cons:

call quality issues and dropped calls

unresponsive and unhelpful customer support

Pricing:

Starting at $40.00 per month

-   Reviewers Perspective
    
    "VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally."
    
    LS
    
    Louis salome
    
    CTO
    
    Used for 2+ years
    
    We analyzed 329 verified user reviews for Aircall to find out what actual users really think.
    
    **Call Management**  
    Teams manage inbound and outbound calls with routing, analytics, and a user-friendly interface. Features like call tagging, recording, and real-time notifications streamline daily operations for distributed teams.
    
    **Ease of Use**  
    Organizations onboard staff rapidly with minimal training. The interface supports easy navigation for tasks like adding users and managing calls, making adoption smooth for teams of all technical backgrounds.
    
    **Integrations**  
    Businesses connect Aircall to CRMs like Salesforce and HubSpot, automating call logging and data sync. The open API and frequent updates expand integration options, supporting evolving workflow needs.
    
-   Key Features
    
    Aircall's score
    
    Category average
    
    Caller ID
    
    4.31
    
    4.54 category average
    
    Call Routing
    
    4.07
    
    4.52 category average
    
    Mobile Access
    
    4.30
    
    4.53 category average
    
-   Screenshots
    

### [VXT](https://www.softwareadvice.com/call-center/vxt-profile/)

**4.7**

([39 reviews](https://www.softwareadvice.com/call-center/vxt-profile/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

user-friendly and intuitive interface

mobile and cross-platform accessibility

Cons:

lack of professionalism from staff

lack of integration with other tools

Pricing:

Starting at $37.50 per month

-   Reviewers Perspective
    
    "seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients!"
    
    IF
    
    Ilya Furman
    
    Lawyer
    
    Used for 6-12 months
    
    We analyzed 39 verified user reviews for VXT to find out what actual users really think.
    
-   Key Features
    
    VXT's score
    
    Category average
    
    Caller ID
    
    4.55
    
    4.54 category average
    
    Call Routing
    
    4.57
    
    4.52 category average
    
    Mobile Access
    
    4.40
    
    4.53 category average
    
-   Screenshots
    

### [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/)

**4.5**

([669 reviews](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/))

Average score:

76/100

Average Score:

76/100

Pros:

remote work and mobility support

excellent customer support

Cons:

confusing and unintuitive user interface

unreliable and buggy mobile app

Pricing:

Pricing available upon request

-   Reviewers Perspective
    
    "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available."
    
    LL
    
    LaWanda Lewis
    
    Concierge Representative
    
    Used for 2+ years
    
    We analyzed 488 verified user reviews for GoTo Connect to find out what actual users really think.
    
    **Phone System**  
    Staff make and receive calls from various devices, supporting both office and remote work. Managing extensions, customizing call flows, and onboarding new employees is streamlined through mobile and desktop apps.
    
    **Voicemail and Call Features**  
    Teams manage voicemails from multiple devices, set up call routing rules, and access features like voicemail-to-email, IVR, and call monitoring. Customizable greetings and notifications support after-hours and holiday coverage.
    
    **Ease of Use**  
    Non-technical staff use the admin console and graphical tools to configure features and manage the system. Tutorials and support resources help users quickly adapt and efficiently handle communication needs.
    
-   Key Features
    
    GoTo Connect's score
    
    Category average
    
    Caller ID
    
    4.29
    
    4.54 category average
    
    Call Routing
    
    4.26
    
    4.52 category average
    
    Mobile Access
    
    4.41
    
    4.53 category average
    
-   Screenshots
    

### [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/)

**4.1**

([225 reviews](https://www.softwareadvice.com/call-center/justcall-profile/reviews/))

Average score:

75/100

Average Score:

75/100

Pros:

user-friendly interface and ease of use

responsive customer support

Cons:

poor call quality and dropped calls

buggy and unstable software

Pricing:

Starting at $29.00 per month

-   Reviewers Perspective
    
    "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift."
    
    JK
    
    John keanu
    
    Chief Technology Officer
    
    Used for 2+ years
    
    We analyzed 164 verified user reviews for JustCall to find out what actual users really think.
    
    **Customer Support**  
    Teams resolve questions and technical issues through various support channels. Documentation and follow-up on tickets help address both routine and complex requests efficiently.
    
    **Integrations**  
    Organizations connect JustCall to business tools and CRMs, enabling automatic call logging, contact syncing, and reporting. Flexible integration supports both common and niche applications.
    
    **Call Recording**  
    Managers monitor and review conversations for quality, training, and compliance. Recordings are logged automatically and integrated with CRM tools, supporting accurate record-keeping and team development.
    
-   Key Features
    
    JustCall's score
    
    Category average
    
    Caller ID
    
    4.67
    
    4.54 category average
    
    Call Routing
    
    4.19
    
    4.52 category average
    
    Mobile Access
    
    4.26
    
    4.53 category average
    
-   Screenshots
    

### [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/)

**4.3**

([265 reviews](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/))

Average score:

75/100

Average Score:

75/100

Pros:

omnichannel communication capabilities

improved customer experience

Cons:

unreliable service and frequent outages

slow and ineffective customer support

Pricing:

Starting at $75.00 per month

-   Reviewers Perspective
    
    "It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day."
    
    CM
    
    ciara metherell
    
    Head of Business Development
    
    Used for 2+ years
    
    We analyzed 174 verified user reviews for Genesys Cloud CX to find out what actual users really think.
    
    **Cloud Services**  
    Employees access Genesys Cloud CX across devices and locations with only an internet connection. The cloud design supports seamless updates, centralized control, and quick adaptation to outages or business changes.
    
    **Call Management**  
    Staff handle calls with clear quality, easy call history access, and flexible routing and recording. Queue management and outbound dialing support smooth operations across business scenarios.
    
    **Customer Experience**  
    Organizations enhance customer interactions with instant responses and real-time feedback. Features like conferencing and engagement scoring help personalize service and improve satisfaction.
    
-   Key Features
    
    Genesys Cloud CX's score
    
    Category average
    
    Caller ID
    
    4.13
    
    4.54 category average
    
    Call Routing
    
    4.53
    
    4.52 category average
    
    Mobile Access
    
    3.69
    
    4.53 category average
    
-   Screenshots
    

* * *

#### Methodology

The research for the best VoIP software list was conducted in June, 2026. We evaluated data (user reviews and demand signals) from the past 24 months as of the research date. [Read the complete methodology.](https://www.softwareadvice.com/resources/proprietary-data-research/#:~:text=Software%20Advice%E2%80%99s%20%E2%80%98Best%E2%80%99%20product%20lists%20methodologies%C2%A0)

* * *

## Popular VoIP Comparisons

[

Microsoft Teams vs Zoom Workplace

](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/397766-microsoft-teams/)[

GoTo Meeting vs Google Meet

](https://www.softwareadvice.com/voip/google-meet-profile/vs/gotomeeting/)[

Ringover vs RingEX

](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[

Dialpad vs Nextiva

](https://www.softwareadvice.com/compare/2683-Nextiva/vs/74028-dialpad/)[

Five9 vs Talkdesk

](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[

VoIP.ms vs Google Voice

](https://www.softwareadvice.com/call-center/google-voice-profile/vs/voipms/)

Every business requires communication within the organization and with customers to achieve their business goals and operations. Technological advancements have redefined how employees connect and collaborate, and interact with customers. Nowadays customers look for a fast and unified way of reaching out to support staff or your employees want to reach out to their team members to resolve issues. When you make a phone call using a traditional phone system or a landline phone it is difficult to settle disputes in a timely manner as you need to jump between applications, put customers on hold, or call them back to answer their questions.

Voice over Internet Protocol (VoIP) systems, or IP telephony, converge all forms of communication such as emails, phone calls, video calls, and conference calls, to the internet. VoIP call technology allows users to connect from home offices and abroad, and remotely utilize the voice, fax, and data services of your office via your intranet.

Given the many options available on the market, choosing the best VoIP service for your business is important. To help you figure out how to find the tool that matches your business needs, we’ve created this buyers guide that has all the essential information relating to VoIP software.

Here’s what we'll cover:

-   [What is VoIP software?](#WhatisVoIPsoftware)
    
-   [Common features of VoIP software](#CommonfeaturesofVoIPsoftware)
    
-   [What type of buyer are you?](#Whattypeofbuyerareyou)
    
-   [Benefits of VoIP software](#BenefitsofVoIPsoftware)
    
-   [Key considerations](#Keyconsiderations)
    
-   [Market trends](#Markettrends)
    

## What is VoIP software?

VoIP (**Voice over Internet Protocol**) software, also known as internet telephony, IP phone, or internet calling, is a solution that enables the transmission of voice telephone calls and other multimedia content through internet networks. With a VoIP service, the voice of the caller is converted into digital packets, compressing the voice signals. These are then encoded into digital signals and transmitted to the receiver via an IP network. At the receiver’s end the digital signals are decoded and converted back to audio signals.

Unlike public switched telephone networks (PSTN), which uses a landline and circuit switched telephony between two points for the duration of call, a VoIP call can be made from any device over the internet. This can be from one phone to another or from a computer to a phone.

## Common features of VoIP software

The features vary by product or vendor but most VoIP phone systems have the following in common:

[Conference calling](https://www.softwareadvice.com/voip/conference-calling-comparison/)

Facilitate virtual conferences that connect multiple people remotely over the phone.

**Online voice transmission**

Convert your voice into a digital signal, compress it, and send it over the internet. On the receiving end, the digital data is uncompressed into the sound that can be heard through a headset or speakerphone.

[Call monitoring](https://www.softwareadvice.com/call-center/monitoring-comparison/)

Listen to agents’ calls live to track and improve their performance with the goal of improving customer interactions.

[Call recording](https://www.softwareadvice.com/call-center/call-recording-comparison/)

Capture or record audio and screen activity associated with phone calls between a customer and an agent. These recordings can be stored, retrieved, evaluated, and assessed for business needs.

**Call routing**

Place incoming calls in a call queue and distribute these calls to the specific agents based on a predefined set of rules and criteria.

**Call screening**

Identify incoming calls, such as access to customer caller ID and number of the caller, to decide what action to take and how to initiate the conversation.

**Voicemail transcription**

Convert audio voicemail messages into text format, which can be sent to the user via email or text message. It is also referred to as ‘speech to text,’ ‘voice to text,’ or ‘voicemail to text.’

[Session initiation protocol (SIP) trunking](https://www.softwareadvice.com/voip/sip-trunking-comparison/)

Enable users to make and receive phone calls over the internet to anyone in the world with a phone number, over the internet.

## What type of buyer are you?

Before purchasing a VoIP phone system, you should assess which buyer category you belong to. The majority of buyers fall into the following categories:

-   **Small and midsize businesses (SMBs) (up to 500 employees):** Buyers in this category are companies that serve a small market and don't have many clients/customers. They often have a strict budget to invest in technologies and hire employees. Due to their limited budgets, they face the challenge of managing front desk operations and reducing customer frustrations. VoIP software can be cost-saving for such businesses as they do not require separate landline phones or telephone hardware. All they need is an internet connection to communicate with their customers.
    
    They should opt for a software that can transfer and forward calls to personal cell phones, for office, or working remotely. A VoIP system with basic features such as call screening, call routing, automated attendant, and call analytics will be helpful for such buyers. This will help maximize communications across phone systems and simplify customer journeys with better collaboration.
    
-   **Large enterprises (over 500 employees):** Unlike SMBs, large enterprises have a complex business environment with a large customer base. Due to the large customer base, customer service agents end up getting huge volumes of queries through different channels such as via phones, emails, text messages, and so on. They need software that can route these huge inbound and outbound calls to different agents and manage calls efficiently.
    
    A fully featured VoIP platform with conference call, video meetings, and instant messaging features would be beneficial for such buyers. This can help them increase productivity by answering customer questions and communicating with suppliers, clients, customers, and co-workers from anywhere in the world.
    

## Benefits of VoIP software

Listed below are some benefits you can expect from using a VoIP phone system:

-   **Better communication:** Communication is an integral part of any business whether you are communicating internally with your employees or externally with your customers. VoIP phone calls provide a means of unified communications with your customers by sending/receiving faxes and documents, placing international calls, and more, which can all be done from one device. Moreover, employees can use the same number on their desk phone, laptop, desktop, smartphone, or tablet, which can help address urgent matters from anywhere.
    
-   **Higher scalability:** As your business grows, so will your employees, offices and customers. A VoIP solution will grow with your business. Unlike traditional phone systems, you do not need an extra phone line, or separate numbers for new employees (saving you from the cost of buying any expensive hardware). Scalability functionality of such software allows you to expand the number of VoIP lines without downtime to the phone system.
    
-   **Improved security:** Encryption, identity management, and call screening features of VoIP software can help you mitigate security threats such as fraudulent phone calls to employees. VoIP provides end to end encryption of calls which makes it difficult for hackers and telecom providers to access your communications.
    

## Key considerations

-   **Custom mobile applications:** The workforce is now shifting towards a remote working model, which requires companies to deploy software that can run on their employees’ mobile devices. Make sure that the VoIP system you choose offers a mobile app with robust feature set including security, call screening, and voicemail services.
    
-   **Third-party integrations:** Integration capability of software allows you to add features and tools to your business processes to respond to market demands quickly. App switching or jumping between applications to send a message, view customer data, or record conversations after the call can be a time consuming task. The VoIP service that you decide to invest in should integrate with your already existing platforms such as [help desk software](https://www.softwareadvice.com/help-desk/) and [customer relationship software (CRM) software.](https://www.softwareadvice.com/crm/) This way your support agents can call customers with a single click from the CRM app, record phone conversations and transcribe them automatically, and pass data back and forth between the systems whenever required.
    

## Market trends

Here’s a market trend to keep in mind when selecting a VoIP phone system for your business:

**5G communications will enhance the VoIP market:** As the VoIP technology is changing how businesses communicate with ultra high definition video meetings, and virtual reality functionalities, the need for a stronger bandwidth has risen. [5G networks](https://joon.us/what-aspects-of-voip-will-lead-the-growth-of-the-industry/) provide the ability to make high quality uninterrupted calls from around the world. A VoIP provider who implements this upcoming technology can offer faster speeds, greater network efficiency, significantly lower latency to improve response time, enabling individuals and businesses to have instantaneous communication with co-workers or clients.

**_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._

## VoIP FAQs

-   What software is used for VoIP?
    
    VoIP relies on software that makes voice calls over the internet, including cloud phone systems, softphone apps, and unified communications platforms. Many tools also bundle video, messaging, and call management features.
    
-   What is the best VoIP software?
    
    The VoIP FrontRunners report ranks Ringover highest for overall user ratings.
    
-   How to integrate VoIP with CRM software?
    
    Many VoIP platforms offer built-in CRM integrations or APIs that sync call data with your customer records. Once connected, agents click to call, log calls automatically, and view customer history during conversations.
    
-   How to create VoIP software?
    
    Building VoIP software involves choosing a protocol such as SIP, using a development framework or API, and setting up infrastructure for call routing and media handling. Many developers build on existing platforms or SDKs to speed up development.
    
-   Does VoIP software integrate with other tools?
    
    Yes. VoIP software integrates with the tools your team already uses, including: CRM systems such as Salesforce, HubSpot, and Zoho Help desk and customer support software such as Zendesk and Freshdesk Email and calendar apps such as Outlook and Google Workspace Advanced solutions also connect to collaboration and messaging platforms such as Microsoft Teams and Slack, plus analytics and call-tracking tools, to streamline communication and workflows across your organization.
    

## Related VoIP Software

-   [Audio Conferencing Software](https://www.softwareadvice.com/audio-conferencing/)
-   [Call Accounting Software](https://www.softwareadvice.com/call-accounting/)
-   [Call Center Software](https://www.softwareadvice.com/call-center/)
-   [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/)
-   [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/)
-   [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/)