--- title: "Pexip Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pexip Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pexip Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/pexip-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [Pexip Connect](https://www.softwareadvice.com/voip/pexip-profile/) / Pexip Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/pexip-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/pexip-profile/alternatives/) # Pexip Connect User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 53 reviews (85%) - 4 stars: 8 reviews (13%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It provides stable meeting connection, easy file sharing, conferencing etc. - Sometimes it wil get buggy, but it does not last for long as it kicks back in just fine and makes your conference calls or meetings very enjoyable. - Pexip provided a great service, although it does have its downsides regarding the stability. ## Pexip Connect customer reviews Showing reviews 1-25 of 62 (page 1). ### The Swiss army knife for video conferencng solutions - Overall rating: 5/5 - Reviewer: Allan Rud H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Top professional solution provided by professional people. Flexible to the max and yet the manage to keep on developing the solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The flexibility is outstanding. You are able to communicate with most video endpoint solutions without a hassle #### Cons Really nothing. This solution is outstanding --- ### Pexip - a great way to bring it all together - Overall rating: 5/5 - Reviewer: Cy F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Pexip has been very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the ability to bring a legacy codec into Teams, Zoom, etc. Pexip allows you to let people who are use d to making a single button call for a codec and bring it into a Teams or Zoom call. The software is easy to use. There is almost no learning curve for this. #### Cons I don't really have a con for this other than that it is not as well known as Zoom or Teams. --- ### Solid product and good support - Overall rating: 4/5 - Reviewer: Pasi N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is one of most straight forward to setup. And monitoring is huge improvement for other products i have used and managed. Support is easily available. #### Cons Not much. As all product is this line it's quite pricey. At the product there is little not to like. There is always improvements to made and functionality to add --- ### Powerful, reliable conferencing that is simple to use. - Overall rating: 5/5 - Reviewer: John W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros There are some great, unique features with the Pixip solution. The combination of dedicated application for the desktop and mobile, combined with really high quality WebRTC ensures that any meeting is easy to join. Simply have a link to click and you are in a meeting. Add in the ability to call natively from Skype for Business and to connect standard room systems and there isn't anything that we can't connect. They have even innoated the ability to brin room systems into meeting without having to dail lengthy call strings that can confuse users and put them off booking the resource. The whole system is built on simplicity. The Mobile application being a fully fledged endpoint is another strong point. Rather than being just a simple video add in or control for a third party, it allows you to join or make a video call from any network, wherever you are. #### Cons Sharing content from iOS isnt available yet. As an Apple iPad Pro user, I tend to have most of my documents on my tablet, meaning that I have to email them to a desktop machine to share. This feature is on Android, but iOS is still pending. --- ### Pexip One - Overall rating: 5/5 - Reviewer: Aman S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Technical support Team is fantatsic . Prompt reply on ticket and timely resolution is really appreciable. Team answer the queries to overall satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The developments which keeps on happening in existing Pexip S/W version to overcome any bugs and provide new features in upcoming releases is one of the key point .Above that ongoing development in terms of integration with other Partners is most valuable feature. #### Cons Conference setup through Skype have conference ID. As of now, the only way to search conference ID is to create local policy script. Create a local policy profile (Call Control > Policy Profiles) and add the script to "Service configuration policy", then apply the policy profile to the locations. Can we simplify in the upcoming releases to avoid such script . #### Reasons for choosing Pexip Connect Earlier, I had worked on Cisco MCU appliances . Pexip is much better in terms of licensing/documentation [which is self -explanatory ]/integration with third party products /dashboard for Live conferences. All these points make it a user friendly product. --- ### Pexip: Pioneer and Disrupter - Overall rating: 5/5 - Reviewer: Rory B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered My experiences with Pexip have always been open, honestly and professional. Their engine can only be described as the Rolls Royce of Video Conferencing due to their pioneering and advancements throughout the history of the space #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I like most about this software is that I trust it and it’s pedigree. There is a core and a spine that runs through Pexip that has always been both pioneering and disruptive. Add to that the fact that their roots trace back to the very beginnings of video conferencing as a service through product and software development. The retained knowledge combined with a passion for innovation define them. #### Cons They are not as feature rich as many of the competition. This is more due to their exacting standards and reading and concentrating on where the market needs return which has always been their way. Their attention to detail means that they release when ready having predetermined and measured impact. #### Reasons for choosing Pexip Connect We are a collaboration technology specialist so use all of the tools above. This gives us a detailed insight into the overall marketplace. --- ### The market's leading on-premise professional multipoint software - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Providing high quality multipoint capabilities for those not wanting everything in the cloud (yet) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Unlike older hardware solutions which were inflexible on the number and physical location of ports, with Pexip you can spin it up where needed, and only pay for ports you need to concurrently use. #### Cons Its still on-premise and most companies are looking at cloud. Hopefully their acquisition of Videxio fixes this one. #### Vendor response Hi David, thanks for your review. Although Pexip Infinity is a perfect fit to comply with stringent on-premise requirements, it can also be hosted in a secure data center, in the cloud or a combination of both. Pexip can be deployed in popular cloud environments such as Microsoft Azure, Government Cloud, Amazon Web Services, Google Cloud Platform, and many other environments. After the merger with Videxio, Pexip is able to offer high-quality cloud video conferencing and interoperability as a service for customers preferring not to self-host the solution. If you have any additional questions on deployment options please reach out to your Pexip account manager or contact us at https://pexip.com/company/contact/ Replied March 2019 --- ### PEXIP: small town experiance with big city features. - Overall rating: 4/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our business is a Microsoft shop and we always had issues with having our MS tools communicate with our cisco conference rooms. We also had issues with external commutations. Unless you were federated in Skype we did not have the means to provide video to non employees . This has all changed and improved our foot print. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the only true interoperability providers out there. PEXIP can create order and ease in a confusing world. We did reviews\POC's with many in this space and none provided the level of features that PEXIP does and they do it at a great price point. Small town comment has to do with quickness of response from support and dealing with that same core team. Great support (core team handles all support cases) Ease of use Runs as unix appliance (stable) easy to upgrade great mgmt. interface #### Cons Sometimes they many have too many options. In a world of non IT people I have seen people get confused if you give them too much. Simple is best. This has improved with the new webapp with version 20 --- ### Pexip, reliable and secure - Overall rating: 5/5 - Reviewer: Silco W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The cloud service, the self hosted Infinity are very reliable and well supported. Quality of the services is extremely high and Pexip will do whatever they can to keep services running and secure. If customers have issues 99.8% of the time they are not related to the service but to end-user or end-customer network issues. #### Cons because the main focus is reliability and security the out of the box functionality is sober and doesn't evolve fast. It's a trade off between stability and functionality --- ### Pexip Video Solution - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The documents available for Pexip are easy to read and contain complete instructions so setting up the Pexip bridge and testing it only took a short amount of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pexip is a very well engineered product with software that is easily configured. It runs well in lots of different configurations because it is well thought out and tested thoroughly. The most needed features are close to the beginning of the configuration pages and the defaults are selected to already fit most situations. #### Cons I have heard that the H.323 feature set is pretty small on Pexip, but I still have customers that use H.323. Even though H.323 is far less popular now and probably will only become less popular for video over time, I would like to see a few more features there. Here is why, I sometimes see the Pexip bridge as a Rosetta Stone between all popular video systems and including older systems is sometimes easier if you have a lot of H.323 features. --- ### Pexip (Videxio) Cloud Services - SightLink - Overall rating: 5/5 - Reviewer: Allan W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A very professional and helpful organisation who sell through Value Added Re-sellers like Internet Videocommunications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity and ease of use as well as the capability to join from any device or platform #### Cons Plug-in for content sharing in Chrome, would like to see a version free of this --- ### Awesome for Integration - Overall rating: 5/5 - Reviewer: Leighton H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great people, great software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software, the agility it provides to allow our clients to connect from any device is market changing #### Cons What is not to like about the flexible on-premise and cloud architecture --- ### Impressive Interoperability - Overall rating: 5/5 - Reviewer: Shane H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broad range of interoperability with other video platforms. Very easy to use. Can dial in from various devices. Content sharing. #### Cons Couldn't really fault it. It just works. --- ### The best and most reliable video quality of any tool we've tried. - Overall rating: 5/5 - Reviewer: Ingunn B. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The quality of video meetings has been super important for us. We had tried other video apps or software, but even if they were easy to use, poor quality video and audio would regularly let us down and reduce the effectiveness of our meetings. But we have now gone from only really using video when there was no other choice for a meeting, to relying on video heavily pretty much every day to connect our offices across Scandinavia, and more and more with clients as well. #### Cons There is not currently a chat feature to support the video collaboration. However, they have told us chat should be available very soon. --- ### The Best cloud video service on the market - Overall rating: 5/5 - Reviewer: Alla Rud H. - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Really easy to use. Bought from the inviteres view and for the invited. Ip and running forstå time in under 5 minutes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and High quality. Interoperbility the best we have seen in this marked #### Cons Nothing really. The service delivers more than promised --- ### Most convenient conference calling service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is very versatile and works in almost every environment. We like it that our clients can call into our "Room" with their Skype for Business accounts. #### Cons Sometimes I get disconnected from the call, but you just need to call back into the room to get back on. --- ### Pexip review - Overall rating: 5/5 - Reviewer: Jon D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. experience has been great - much easier to conduct meetings over video. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use being able to join with only a few clicks of the mouse from my desktop. #### Cons the ability to access settings to make sure the right mic and camera were selected. --- ### Pexip... - Overall rating: 5/5 - Reviewer: Gavin P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Been using variations of the Pexip platform for many years. #### Cons Some issues with multi-monitor layouts? Seems to minimise the window when your least expecting --- ### The Most complete and user friendly cloud experience - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Enabled teams from remote locations to be incolved in all team activities whilst reducing hotel and travel costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuative, simple , looks great and works superbly. #### Cons I didnt find any issues. The service ran better than expected. --- ### Pexip brings it all together - Overall rating: 5/5 - Reviewer: Jethro K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pexip is the industry leader on interoperability. Highly secure and reliable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pexip is a very high quality video platform. The number one choice when serious video needs to work with wide distributed apps like Google Meet and Microsoft Teams #### Cons Its a very high quality video app, the video features are the best in class. Yet it lacks calling feature, its all based on vmr instead of just dialing in #### Reasons for choosing Pexip Connect Pexip has its own CVI integration with Microsoft and with Google --- ### A very nice app for online meetings - Overall rating: 5/5 - Reviewer: Edin U. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Pexip provided a great service, although it does have its downsides regarding the stability. Sometimes it wil get buggy, but it does not last for long as it kicks back in just fine and makes your conference calls or meetings very enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pexip is one of those tools that is nicely set up and developed, yet it still needs more users in order to reach its true potential and get developed more and better. The way the interface works is amazingly good and simple, yet it does the job very well and makes online meetings and webinars simple and enjoyable. #### Cons The biggest con is that Pexip is not used by many people still. When you invite someone or a Pexip conference call, they will probably tell you that they need to activate it, register or install it on their device as it is not commonly used. #### Reasons for switching to Pexip Connect To test the new software options --- ### Pexip - a very good meeting and conferencing app - Overall rating: 4/5 - Reviewer: William V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Perfect app, simple to use and easy to install and run. No issues with connection, easy file sharing and communication quality on the highest level. Simply perfect! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pexip is one of the apps that is not the most popular, but definitely should be. This app provides such an ease of use, variety of options and settings that it is a shame it is not very popular amongst common users. This is probably due to the fact that it is not included on new devices by default but it definitely should be. It provides stable meeting connection, easy file sharing, conferencing etc. on the highest level! #### Cons There are no cons to Pexip except the fact that it is not very popular, so if you need to communicate or organize a meeting through this app, you will have to wait for people to download it and install it. But once they do, every meeting will be through Pexip for sure. --- ### Perfect and complete alternative to Teams / Zoom / ... - Overall rating: 5/5 - Reviewer: Marc D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The platform is easy, performant, and exactly what is needed. No "nice to have" things that never will be used... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to start with, simple admin portal, flexible licensing, ... #### Cons Reporting on usage could be more detailed, export of usage data is not possible in current version #### Reasons for switching to Pexip Connect Pexip did take over that business but in fact it is still the same technology --- ### Videxio is a home run for the cloud video conferencing space - Overall rating: 5/5 - Reviewer: Michael K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this a great product and service that has its roots in the video industry. It continues the great tradition of the other manufacturers this team has developed over the last couple of decades. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Videxio is a great product that I have used for over 2 years. They continue to evolve and are dedicated to a quality product. This service is the only service I would trust for the registration of my traditional video systems allowing me to join the Videxio cloud service or any service I wish. The additional bonus of this service is that dial in audio is included along with unlimited recording and streaming. #### Cons The only negative I could mention here is the small development team they seem to have working on the product. I am sure this will change as the subscriber base increases but I wished the development side was able to respond faster at times. --- ### Use it EVERYDAY for internal and external meetings. - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. collaboration anywhere from anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. No only for folks who are subscribed to the service, but it's super easy for anyone / everyone you invite to a meeting. If you have a device with a mic and camera you're in, if only want to join via audio you're in! Very user friendly. #### Cons There actually aren't any that I can think of. Prior to the latest GUI look and feel, the only thing I would have liked to have seen (and have it now! ) was the ability to pin and unpin the video window. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/pexip-profile/reviews/?page=2) --- Pexip Connect Reviews, Pros and Cons - 2026 Software Advice