--- title: "Phone.com Software Reviews, Demo & Pricing - 2026" description: "Review of Phone.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/phone-dot-com-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Phone.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/phone-dot-com-profile/alternatives/) # Phone.com Review From $18-$40/month 3 plans Wondering if Phone.com is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Phone.com 3.6 [(71)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) Pricing Starting at $18.00 per user per month ### About Phone.com Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording. Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices. Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat. Wondering if Phone.com is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Phone.com User Interface ## Popular Phone.com Alternatives Main Product Phone.com 3.6 [(72)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) Ratings Breakdown - 3.71Ease of use - 3.54Value for money - 3.54Customer support - 3.71Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/) 4.5 [(11181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.44Value for money - 4.24Customer support - 4.40Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(87167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.71Value for money - 4.34Customer support - 4.54Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) 4.6 [(14700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) Ratings Breakdown - 4.59Ease of use - 4.52Value for money - 4.36Customer support - 4.55Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [GoTo Meeting](https://www.softwareadvice.com/collaboration/gotomeeting-profile/) 4.4 [(11534)](https://www.softwareadvice.com/collaboration/gotomeeting-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.31Value for money - 4.30Customer support - 4.35Functionality Pricing Starting at $14.00 per month Get Price ## Phone.com Pricing and Plans Phone.com has three plans. Basic is $18.00/user/mo billed monthly. Plus is $27.00/user/mo billed monthly. Pro is $40.00/user/mo billed monthly. Basic $18.00 per user, per month Aimed at small teams or simple business use, the Basic plan gives you essential business phone functionality at an affordable price. It includes core features like your business phone number, calling, voicemail, and access to Phone.com’s web and mobile apps. This plan is ideal for businesses that need reliable voice and basic communication tools without extra advanced features.… Basic plan includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. Plus $27.00 per user, per month Designed for growing teams, the Plus plan builds on the Basic tier by adding more advanced capabilities. It includes everything in Basic as well as expanded calling minutes and additional tools such as business text messaging, video meetings, and voicemail transcription. This makes it a good choice for teams that want richer communication features and flexibility.… Plus plan includes: - AI call routing and scheduling - IP desk phone compatible - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - Video conferencing. - 50 standard voice features. Pro $40.00 per user, per month Best for larger teams or businesses needing advanced communications, the Pro plan includes all Plus features and adds even more powerful business tools. These often include things like call recording, analytics, and integrations with CRMs or other business systems, giving you enhanced insights and control over your company phone system.… Pro plan includes: - IP desk phone compatible - AI call routing and scheduling - Voicemail transcription. - Call recording - Call analytics. - CRM integration. - 10 year data retention. - Video conferencing. - 50 standard voice features. - Mobile and web apps. - One phone number per account and user. - Unlimited Minutes Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Phone.com pricing compare to alternatives? Phone.com's starting price is $18.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Phone.com3.6[(71)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) | $18.00 /user/mo | Not available | Not available | 3.5 | | [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) | $4.00 /user/mo | Available | Available | 4.4 | | [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) | $7.00 /user/mo | Available | Not available | 4.7 | | [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)4.6[(14,700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) | $14.99 /user/mo | Not available | Available | 4.5 | | [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 | Phone.com3.6[(71)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) * * * Starting price $18.00 /user/mo Free trial Not available Free version Not available Value For Money 3.5 - [Microsoft Teams](https://www.softwareadvice.com/voip/microsoft-teams-profile/)4.5[(11,181)](https://www.softwareadvice.com/voip/microsoft-teams-profile/reviews/) * * * Starting price $4.00 /user/mo Free trial Available Free version Available Value For Money 4.4 - [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/)4.7[(87,167)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) * * * Starting price $7.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 - [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/)4.6[(14,700)](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/) * * * Starting price $14.99 /user/mo Free trial Not available Free version Available Value For Money 4.5 - [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) * * * Starting price $8.75 /user/mo Free trial Available Free version Available Value For Money 4.5 ## Phone.com Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Phone.com Alerts/Notifications API Automatic Transcription Call Center Management Call Conferencing Caller ID Call Queues Call Screening Call Transfer Collaboration Tools Conferencing Contact Management Electronic Hand Raising Employee Directory File Sharing HD Audio/Video Host Controls IVR Meeting Management Online Voice Transmission Presentation Streaming Private Chat Purchasing & Receiving Real-Time Chat Recording Remote Access/Control Reporting/Analytics Screen Sharing SIP Trunking SMS Messaging Softphone Two Way Audio & Video Unified Communications Video Chat Video Conferencing Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection ## Phone.com User Reviews ## Phone.com customer ratings - Overall rating: 3.6/5 - Total reviews: 71 ### Rating distribution - 5 stars: 30 reviews (42%) - 4 stars: 15 reviews (21%) - 3 stars: 7 reviews (10%) - 2 stars: 8 reviews (11%) - 1 star: 11 reviews (15%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.5/5 - Customer support: 3.5/5 - Functionality: 3.7/5 --- ### Affordable and Easy Business Phone Solution with Some Limitations - Overall rating: 5/5 - Reviewer: Allison L. - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. #### Cons What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. --- ### Still a bit clunky - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services #### Cons Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. --- ### Dialing for Dollars is EASY! - Overall rating: 5/5 - Reviewer: David J D. - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about Phone.com is terrific! From initial setup to ongoing support, pricing, and ease of use. #### Cons The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. #### Vendor response Thank you for your feedback, David! We are looking forward to your email to assist you with your outbound calling. Email us at feedback@phone.com Replied February 2026 --- ### Decent Phone System for Small Business - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point #### Cons poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app #### Vendor response Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you. Replied February 2026 --- ### Work Calls Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place. #### Cons Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day. #### Vendor response Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP. Replied January 2020 --- ### worst customer service you will experience! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the fact that I could have a toll free number to use in my business. #### Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through --- ### phone.com great customer service team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. #### Cons It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs. --- ### Dependable, but not the most modern - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Product usage: 3-5 years · weekly - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it. #### Cons Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks. --- ### Affordable but buggy - Overall rating: 3/5 - Reviewer: Matthew S. - Industry: Mental Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone. #### Cons My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain. #### Vendor response Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you. Replied August 2019 --- ### The Phone.com app ticks all the boxes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The app design (for iPhone) is sleek and consistent with Apple products #### Cons It is sometimes slow to connect calls, annoying at first setup --- Showing 1 - 10 of 71 Reviews [See All Reviews](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) ## Phone.com Popular Comparisons [Microsoft Teams vs Phone.com](https://www.softwareadvice.com/voip/microsoft-teams-profile/vs/phone-dot-com/)[Google Workspace vs Phone.com](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/phone-dot-com/)[Zoom Workplace vs Phone.com](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/241215-phone-dot-com/)[Slack vs Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/vs/slack/)[GoTo Meeting vs Phone.com](https://www.softwareadvice.com/collaboration/gotomeeting-profile/vs/phone-dot-com/)[Ringover vs Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/vs/ringover/)[RingEX vs Phone.com](https://www.softwareadvice.com/call-center/office-profile/vs/phone-dot-com/)[TeamViewer ONE vs Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/vs/teamviewer/)[Nextiva vs Phone.com](https://www.softwareadvice.com/compare/2683-Nextiva/vs/241215-phone-dot-com/) [Compare All Alternatives](https://www.softwareadvice.com/voip/phone-dot-com-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **14** times [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **5** times [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **0** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (931) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Phone.com with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice