--- title: "Phone.com Software Reviews, Demo & Pricing - 2026" description: "Review of Phone.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/voip/phone-dot-com-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / Phone.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/phone-dot-com-profile/alternatives/) # Phone.com Review From $18-$40/month 3 plans Wondering if Phone.com is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Phone.com 3.6 [(72)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) Pricing Starting at $18.00 per user per month ### About Phone.com Phone.com is a cloud-based PBX business phone solution that caters to small businesses in industries such as retail, technology, services, lifestyle, health and education. It offers users SIP trunking service together with PBX service for a single-provider VoIP solution. The solution also includes applications such as call queuing, conferencing and call recording. Phone.com's Communicator softphone application allows businesses to use desktops based on Mac OS or Microsoft Windows as PBX extensions. The application supports both voice and video calling and enables users to manage and modify their call settings. Users can also install the Phone.com mobile app to access PBX features and dial out from their Phone.com numbers using mobile devices. The mobile app is compatible with Android, iOS and BlackBerry devices. Additionally, Phone.com features dial-by-name directory, HIPAA compliance, E911 dialing and bulk number porting. Services are offered on a monthly subscription basis that includes support via phone, email and online livechat. Wondering if Phone.com is right for your organization? Our Business Phone Systems Software selection experts can help you in 15 minutes or less. ## Phone.com User Interface ## Popular Phone.com Alternatives Main Product Phone.com 3.6 [(72)](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) Ratings Breakdown - 3.71Ease of use - 3.54Value for money - 3.54Customer support - 3.71Functionality Pricing Starting at $18.00 per month Get Price Alternative Product [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 4.7 [(362)](https://www.softwareadvice.com/voip/800-com-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.61Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(885)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(919)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.52Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(468)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1206)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## Phone.com Pricing and Plans Starting price: $18.00 per month Free Trial Free Version Basic $18.00 per user, per month Plan includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. Plus $27.00 per user, per month Plan includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - Video conferencing. - 50 standard voice features. - AI call routing and scheduling - IP desk phone compatible Pro $40.00 per user, per month Plan includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. - IP desk phone compatible - AI call routing and scheduling - Voicemail transcription. - Call recording - Call analytics. Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Phone.com Features - Popular features found in Business Phone Systems Auto-Dialer Automated Attendant Call Logging Call Monitoring Call Recording Call Routing Mobile Access PBX Virtual Call Center - More features of Phone.com Alerts/Notifications API Audio Calls Audio/Video Recording Automatic Transcription Call Center Management Call Conferencing Caller ID Call Queues Call Scheduling Call Screening Call Transfer Collaboration Tools Conferencing Contact Management Custom Greetings/Messages Electronic Hand Raising Employee Directory File Sharing HD Audio/Video Host Controls International Calling IVR Meeting Management Online Voice Transmission Presentation Streaming Private Chat Purchasing & Receiving Real-Time Chat Recording Remote Access/Control Reporting/Analytics Screen Sharing SIP Trunking SMS Messaging Softphone Two Way Audio & Video Unified Communications Video Chat Video Conferencing Virtual Voicemail Voice Mail Voicemail Transcription VoIP VoIP Connection ## Phone.com User Reviews ## Phone.com customer ratings - Overall rating: 3.6/5 - Total reviews: 72 ### Rating distribution - 5 stars: 30 reviews (42%) - 4 stars: 16 reviews (22%) - 3 stars: 7 reviews (10%) - 2 stars: 8 reviews (11%) - 1 star: 11 reviews (15%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.5/5 - Customer support: 3.5/5 - Functionality: 3.7/5 --- ### Decent Phone System for Small Business - Overall rating: 3/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered its been an ok experience, its annoying when we have to delete the app reinstall and then enter our credentials when there are issues #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Great telecomm resource for small business, easy to add phone lines, text message customers receive fax and great price point #### Cons poor quality of service, doesnt seem to work well with apple products the desktop app crashes all the time and the same with the phone app #### Vendor response Fernando,I completely understand your frustration. An app should be reliable and seamless, and when it isn’t, that’s incredibly frustrating, especially when you depend on it for communication. If you're willing to give us another chance, we have a solution that we know will work well for you. If you’d like to move forward, please email your Phone.com phone number to me, and I’ll personally assist you. Replied February 2026 --- ### Work Calls Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls. It's very easy to switch back and forth from sending calls directly to my desk to forwarding them to my cell phone when I'm working from home. I like that you can also make calls from the computer if needed. Once you learn how to navigate the website, it's easy to do everything necessary on your computer, from recording and applying greetings to seeing your call logs all in one place. #### Cons Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all. But, once you figure out where everything is and how to set things, up, it's not so bad. It also seems like it can be pretty tough to add a new physical Polycom phone to the system, as it requires calling phone.com from the Polycom phone and potentially staying on the line for a while - this can be inconvenient during a work day. #### Vendor response Hello, Thank you for your feedback. Our teams are currently working on bringing our portal up to date. If you are using SMS or need to listen to your VM's you can now do it in a more convenient way! You can now go to my.phone.com to access your SMS and VM's and access Control Panel. Also, if you need to add another device to your account in the future you can always email support@phone.com, provide your express service code, devices MAC address, and indicate which existing or new extension you want the device added to and our support team will have this done ASAP. Replied January 2020 --- ### worst customer service you will experience! - Overall rating: 2/5 - Reviewer: alex s. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I liked the fact that I could have a toll free number to use in my business. #### Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through --- ### phone.com great customer service team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. #### Cons It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs. --- ### Dependable, but not the most modern - Overall rating: 5/5 - Reviewer: Chris V. - Verified reviewer: Yes - Industry: Design - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it. #### Cons Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks. --- ### Affordable but buggy - Overall rating: 3/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone. #### Cons My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain. #### Reasons for choosing Phone.com Affordability, HIPPA compliance #### Vendor response Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you. Replied August 2019 --- ### The Phone.com app ticks all the boxes - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done. I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The app design (for iPhone) is sleek and consistent with Apple products #### Cons It is sometimes slow to connect calls, annoying at first setup --- ### Easy to use, but kept crashing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helped us communicate with our customers. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I liked that this software allowed us to make and receive calls as well as set up conference lines for customers. #### Cons We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call. --- ### Gorgeous, legal, and powerful - Overall rating: 5/5 - Reviewer: abdallah g. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros strong speed Subscription plans are excellent and available to everyone #### Cons Needs more updates Explanation of details about the service and how to provide it --- ### Ok online phone service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A useful customer support phone number that can be directed to multiple customer support reps on a schedule. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Very reliable call quality and service - All the core features you're looking for when setting up a customer / business phone line. #### Cons - Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website. --- Showing 1 - 10 of 72 Reviews [See All Reviews](https://www.softwareadvice.com/voip/phone-dot-com-profile/reviews/) ## Phone.com Popular Comparisons [800.com vs Phone.com](https://www.softwareadvice.com/voip/800-com-profile/vs/phone-dot-com/)[Ringover vs Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/vs/ringover/)[Nextiva vs Phone.com](https://www.softwareadvice.com/compare/2683-Nextiva/vs/241215-phone-dot-com/)[RingEX vs Phone.com](https://www.softwareadvice.com/call-center/office-profile/vs/phone-dot-com/)[Ooma Office vs Phone.com](https://www.softwareadvice.com/voip/ooma-office-profile/vs/phone-dot-com/)[Zoom Phone vs Phone.com](https://www.softwareadvice.com/voip/phone-dot-com-profile/vs/zoom-phone/)[Dialpad vs Phone.com](https://www.softwareadvice.com/voip/dialpad-profile/vs/phone-dot-com/)[JustCall vs Phone.com](https://www.softwareadvice.com/call-center/justcall-profile/vs/phone-dot-com/)[Grasshopper vs Phone.com](https://www.softwareadvice.com/voip/grasshopper-profile/vs/phone-dot-com/)[Weave vs Phone.com](https://www.softwareadvice.com/compare/158992-Weave/vs/241215-phone-dot-com/) [Compare All Alternatives](https://www.softwareadvice.com/voip/phone-dot-com-profile/alternatives/) ## Other Top Recommended Business Phone Systems Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1206) Recently recommended **25** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (570) Recently recommended **12** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) **4.6** (919) Recently recommended **0** times Stuck Between Options? 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