--- title: "PhonePad Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PhonePad. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PhonePad is a good fit for you!" source_url: "https://www.softwareadvice.com/voip/phonepad-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / [PhonePad](https://www.softwareadvice.com/voip/phonepad-profile/) / PhonePad Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/phonepad-profile/) Reviews # PhonePad User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.9/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 11 reviews (61%) - 4 stars: 6 reviews (33%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## PhonePad customer reviews Showing reviews 1-18 of 18 (page 1). ### PhonePad has helped my business manage customers phone calls more efficiently - Overall rating: 5/5 - Reviewer: Bernie C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have enjoyed our experience with PhonePad; it has allowed my business to grow faster due to not losing messages and having “repeat callers”. Before PhonePad, we used to use a Word Document and before that paper phone messages that would have a lag time between when the message was written, and when the intended recipient would read it. The delay would sometimes be hours or days and therefore we would have upset “repeat callers” who might have already called 2 or 3 times more by the time the message was written which would cause chaos. In addition, only one person could use the Word Document at a time which meant that unsaved Word documents or scratch paper would have to be used resulting in lost messages. PhonePad eliminated all of these issues and allowed me and all of my employees to see any messages at any time with no restrictions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros oNot a subscription oAll user data is stored locally and not in the cloud so much more secure oMessages resemble paper phone messages oEach user has their own account that doesn’t require an email address oCustomizability and Global User rules oEasy installation and updating oGreat customer support #### Cons The user interface is not a “modern” design theme so it can be a little hard to learn for new users to learn and understand. #### Reasons for switching to PhonePad Business needed better phone call management. #### Vendor response Thank you so much for taking the time to leave a review! We truly value your feedback, as it helps us understand what we’re doing well and where we can improve. Your input is incredibly important to us, and we’re grateful for the opportunity to serve you. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out!" Replied January 2025 --- ### PhonePad - a useful addition to a small office - Overall rating: 4/5 - Reviewer: James T. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver. #### Cons It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate. #### Reasons for choosing PhonePad Price and having sufficient features for my needs but not so complex, and fully integrated [or wanting to be fully integrated] with every other program I use. I prefer a stand-alone option for phone message purposes. The "all in one" programs are too expensive and too complex for my needs. Overkill. #### Vendor response Thank you for your thoughtful review, James. We really appreciate it. It is possible to remove toolbar buttons to simplify the user interface (under System Rules), Replied September 2024 --- ### Simple and Effective! - Overall rating: 3/5 - Reviewer: Nicole P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs. #### Cons The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails). #### Vendor response Thank you so much for your kind words, Nicole! Your feedback means the world to us and helps us maintain the high standards we strive for. We’ll do our best to bring your suggestions to life! Replied September 2024 --- ### Great product for the cost - Overall rating: 4/5 - Reviewer: Meghan D. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, everything is fine. Works as we hoped. BUT, on two of our PC's the notifications don't work. They are not notified of when they receive a message. They need to check their inbox often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use, the cost was reasonable, the team at Phonepad was great in helping us get things up and running. #### Cons There are a couple small things that we have found dont work properly on some PC's we have here at our office. #### Vendor response Thank you so much for your review. Please contact support@cybercom-software.com and we'll get the notifications sorted out. Replied September 2025 --- ### PhonePad for your Office - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great program for your office, to have our client contact information and staff communication, all in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk. #### Cons Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available. #### Vendor response Hi Mary, thank you for your thoughtful review! We’re delighted to hear that PhonePad has been a great resource for staff communication and client contact management in your office, especially with the convenience of receiving messages when away from your desk. We also appreciate your feedback on the "general" tab. Adding more contact details like the address and phone numbers, along with a notes/comments section, is a great suggestion. While we do have a "notes" tab, we understand how having everything in one place can streamline things even more. We have a new feature under development that should give you what you're after. We think you're going to love it! Thanks again for your valuable input and for recommending PhonePad. If there's anything else we can do to enhance your experience, don’t hesitate to reach out! Replied September 2024 --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Annette V. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It streamlines the message taking process and eliminates the need for sticky note messages. #### Cons The only con is at the time difference for tech-support, but I’ve never really had an issue, so I guess that’s not really a problem. and when I’ve had the opportunity to upgrade or whatever you have been quick to respond and get things moving forward. #### Vendor response Annette, thank you so much for your fantastic review! We're really happy to hear that PhonePad has been a game-changer for your office, especially in streamlining your communication and eliminating those sticky note messages. It’s great to know that our read receipt feature—your "CYA feature"—has been especially helpful! We appreciate your patience with the time difference for tech support, and we're glad it hasn't been an issue for you. We always strive to respond as quickly as possible to keep everything running smoothly. Thank you for being a loyal user for several years and for recommending PhonePad. If there’s anything else we can do for you, please don’t hesitate to reach out! Replied September 2024 --- ### I would recommend Phone Pad to every organization - Overall rating: 5/5 - Reviewer: DANI A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like phone pad a lot & I would definitely recommend it. As I mentioned before I wish there is a phone app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Being Digital of course - No looking for messages - Reply/forward messages with ease #### Cons No phone app. This would be a very cool feature so that I can stay connected on the move. #### Vendor response Dani, thank you so much for your kind recommendation! We're thrilled to hear that PhonePad is making a positive impact on your organization, and we're glad you’re enjoying the digital convenience of managing messages without the hassle of paper. We completely understand your desire for a mobile app, and you're not alone. Here's some good news we think you'll love — we're working at full speed on a PhonePad app. We hope to have it available very soon. If there's anything else you'd like to see or if you have any further suggestions, feel free to let us know. Thanks again for recommending PhonePad and for being a valued part of our community! Replied September 2024 --- ### PhonePad is a great investment and if you are not using it, you are missing out! - Overall rating: 5/5 - Reviewer: Wendy M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them. #### Cons I honestly cannot think of anything I do not like. #### Reasons for choosing PhonePad Far superior in number of abilities that PhonePad offered. --- ### Review 5303 - Overall rating: 4/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, but the product does not have functionality to interface with my billing program, which is STI’s TABS3 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to maintain telephone messages in a history from that #### Cons It does not have functionality to interface with my billing program, which is STI’s TABS3 #### Vendor response Thank you for your feedback! We're glad to hear you're finding PhonePad very good overall. We understand the importance of integrating with other systems like STI’s TABS3 for seamless workflow, and we appreciate you bringing this up. While we don't currently have direct integration with TABS3, we’re always looking to improve PhonePad’s functionality and expand compatibility with other software. Could you please contact us and we'll see what we can do to add the functionality you're after. Replied September 2024 --- ### I Love Phone Pad - Overall rating: 5/5 - Reviewer: Alex D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been the best tool to have for very little money. there is no annual payments it is a one time fee and we love how it helps our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Phone Pad for over 25 years in all of the dealers that I have worked at. It is the best way to manage call volume. It is truly a visual voice mail. #### Cons I love every part of this software., It is easy to use and it allows us to control the stress level caused by high call volumes at peak times. #### Vendor response Thank you so much for your review and kind words. Replied February 2024 --- ### Would highly recommend phone pad by and have recommend it - Overall rating: 5/5 - Reviewer: Marie J. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really like everything about phonpad And recommending it to others #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is more than just telephone messages. So many features. I have not used them all yet #### Cons Does not always open the first time. Sometimes I have to try a few time before it opens. #### Vendor response Marie, thank you so much for your recommendation! We're thrilled to hear that you’re enjoying the wide range of features PhonePad offers, even if you haven’t had the chance to try them all yet. It's great to know you're spreading the word about us! We’re sorry to hear about the issue with PhonePad not opening on the first try. That’s definitely not the experience we want for our users. Our support team would love to help you resolve this—just reach out to us at support@cybercom-software.com, and we'll look into it for you. Thanks again for your kind words and for recommending PhonePad to others! We really appreciate it. Replied September 2024 --- ### I don't have to think of it much. It just works! - Overall rating: 4/5 - Reviewer: Ken B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I don't have to think of it much. It just works! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mostly simple to use. Especially for someone who has terrible handwriting! #### Cons Sometimes updating to newer versions are not a simple as it seems. For me anyways. #### Vendor response Thank you for your feedback,, Ken! We're glad to hear that PhonePad has made things easier for you. We understand that updating to newer versions hasn't always been as smooth as you'd like. We're always working on improving the update process, and we’d love to know more about your experience to make it better for users like you. Thanks again for sharing your thoughts—it helps us keep improving and making PhonePad even better! Replied September 2024 --- ### We love PhonePad - Overall rating: 5/5 - Reviewer: Nancy S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love PhonePad. It's easy to use and easy to teach others to use. And your customer service is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PhonePad is very intuitive. We love that it's easy to learn how to use and easy to teach others how to use, especially because we have a lot of short term employees. #### Cons Initially, we had a hard time using the search function. But once we figured it out, it became our favorite function. #### Vendor response Thank you so much for your wonderful review, Nancy. You really made our day! Replied September 2024 --- ### Insurance Agency - Overall rating: 5/5 - Reviewer: Lynn T. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very Good - we are glad we made this purchase #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Its easy to use and tracks our calls daily #### Cons There isn't anything that we do not like #### Vendor response Hi Lynn, thank you so much for your review! Replied June 2024 --- ### DOES THE JOB - Overall rating: 4/5 - Reviewer: ken s. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall good, would benefit from some updates and make it much better #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros tracking incoming calls and follow up communication to those calls #### Cons tracking outgoing calls, search functions #### Reasons for choosing PhonePad the cost of phonepad was more reasonable for a small business like mine. #### Reasons for switching to PhonePad phone tools was no longer available and had not been updated #### Vendor response Hi Ken, thank you for your review! We are always looking for ways we can improve and enhance PhonePad. Please let us know what sort of updates you think PhonePad needs and we'll do our best to incorporate them. You can email us at suggestions@cybercom-software.com. Replied June 2024 --- ### New User of Phone Pad - Overall rating: 5/5 - Reviewer: Scott O. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far I am not having any issues. I like the control pad #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So far was the support. Saving from having notes laying on my desk. I am hoping continued improvement with the software. #### Cons I am new so at this point I can't complain. #### Vendor response Thank you for sharing your experience as a new PhonePad user! We’re so glad to hear that you’re enjoying the support and the convenience of keeping your desk clear of notes—that’s exactly what we aim for! It’s great to know you like the control pad, and we’re excited to keep improving the software as you continue using it. If you ever have questions or need assistance as you explore more of PhonePad’s features, feel free to reach out. Thanks again for your feedback, and welcome to the PhonePad family! Replied September 2024 --- ### Phonepad user 2 years - Overall rating: 5/5 - Reviewer: Romeo P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good but a mobile version would make it better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PhonePad has helped us move to paperless intakes and call tracking. No more lost messages. #### Cons Wish it had a mobile App. I spend much of my time on my phone out of the office. I am tied to my computer. #### Reasons for switching to PhonePad Phoneslips was no longer supported. Needed something new #### Vendor response Thank you so much for your review. We are working on a mobile version and will get it released as soon as we can. Replied February 2024 --- ### PhonePad Review - Overall rating: 4/5 - Reviewer: Denise G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use and format of messages. Saves contacts automatically #### Cons Can't see the sent messages unless you close the program and log back in #### Vendor response Thank you very much for your review. The issue you mentioned has been fixed in Version 5.83.0 which can be downloaded now. Replied March 2024 --- PhonePad Reviews, Pros and Cons - 2026 Software Advice