# PhoneWagon Software Reviews, Demo & Pricing - 2026 > Review of PhoneWagon Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/phonewagon-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / PhoneWagon Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/voip/phonewagon-profile/alternatives/) # PhoneWagon 2026: Benefits, Features & Pricing Wondering if PhoneWagon is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview PhoneWagon 4.7 [(42)](https://www.softwareadvice.com/voip/phonewagon-profile/#reviews) Pricing Starting at $45.00 per month ### About PhoneWagon PhoneWagon is a cloud-based business communication solution that enables small enterprises to manage marketing campaigns and track return on investment (ROI). The platform also allows users to track customer behavior, progress and more. Primary features of PhoneWagon include call recording, greeting/whisper messages, custom-call tagging, email summaries, call alerts, visitor and keyword-level tracking and automated text replies. Its call tracking functionality enables users to gain insight into multiple marketing campaigns (e.g. cost per lead, ad spends, revenue and conversion rate details). PhoneWagon includes a real-time reporting module that allows users to view call activity, for example, caller name, recordings, call tags and lead segmentation. Plus, the platform integrates with various third-party applications such as Google Adwords, HubSpot, Salesforce, Slack and Google Analytics. It is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk. Wondering if PhoneWagon is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## PhoneWagon User Interface ## Popular PhoneWagon Alternatives Main Product PhoneWagon 4.7 [(42)](https://www.softwareadvice.com/voip/phonewagon-profile/#reviews) Ratings Breakdown - 4.74Ease of use - 4.65Value for money - 4.65Customer support - 4.62Functionality Pricing Starting at $45.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## PhoneWagon Pricing and Plans Starting price: $45.00 per month Free Trial Free Version Call Tracking $45.00 flat rate, per month No plan information available Conversation Analytics $95.00 flat rate, per month No plan information available Marketing Analytics $95.00 flat rate, per month No plan information available Analytics Suite $145.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PhoneWagon Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of PhoneWagon Alerts/Notifications API Archiving & Retention Caller ID Call Recording Call Reporting Call Routing Call Tracking Call Tracking Metrics Call Transfer Campaign Analytics Conversion Tracking CRM Customizable Reports Data Import/Export Keyword Tracking Lead Qualification Monitoring Multi-Campaign On-Demand Recording ROI Tracking Scheduled Recording ## PhoneWagon Integrations Google Ads Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## PhoneWagon User Reviews Overall Rating 4.7 Ratings Breakdown 5 90% 4 2% 3 0% 2 2% 1 5% Secondary Ratings Ease of Use 4.7 Value for money 4.7 Customer support 4.7 Functionality 4.6 Have you used PhoneWagon and would like to share your experience with others? DK Diane K. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed September 2019 Fantastic Software 5 We are able to track all calls that come in from our advertising efforts. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The implementation was very simple and the user interface is easy to use. The software is awesome! Cons: I do not have anything bad to say about this software. Reasons for choosing PhoneWagon The customer service is great and PhoneWagon is very reasonably priced. Read More VR Verified Reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Review source Reviewed November 2018 Best Call Tracking Value 5 We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation. Cons: We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp. Read More FF Fabricio F. Verified reviewer Marketing and Advertising 2-10 employees Used other for less than 6 months Review source Reviewed November 2020 WEAK SERVICE AND BAD SUPPORT 1 At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the \[SENSITIVE CONTENT HIDDEN\] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the \[SENSITIVE CONTENT HIDDEN\] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE. Ratings Breakdown 1 Ease of use 3 Value for money 1 Customer support 1 Functionality Pros: IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER Cons: NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE Reasons for switching to PhoneWagon BEST SUPPORT Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed October 2018 The Best Service Around 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none. Cons: The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software! Read More VR Verified Reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed November 2018 Excellent all around - usability, price and customer service 5 I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Usability, data is presented in a straightforward, easy to digest manner. Cons: I have no complaints so far about PhoneWagon's software. Read More VR Verified Reviewer 501-1000 employees Used daily for less than 6 months Review source Reviewed May 2018 Best call tracking software, easy setup, unlimited minutes 5 This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision. Cons: So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients. Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used weekly for less than 6 months Review source Reviewed September 2018 From CallRail To PhoneWagon... 5 As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge. Cons: I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it. Read More VR Verified Reviewer Financial Services 11-50 employees Used daily for less than 6 months Review source Reviewed March 2018 Great Trial Experience 5 Am looking for a way to track and analyze marketing calls without spending too much. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options. Cons: There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use. Read More VR Verified Reviewer Building Materials 51-200 employees Used daily for less than 6 months Review source Reviewed March 2018 phone wagon is a must for tele sales! 4 increased sales!! Ratings Breakdown 5 Ease of use 4 Value for money 5 Functionality Pros: Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. . Cons: What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups . Read More Cindy S. Verified reviewer Used daily for less than 6 months Review source Reviewed March 2018 Mind blown. Excellent product and stellar service. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers. Read More Showing 1 - 10 of 42 Reviews Load More Reviews ## PhoneWagon Popular Comparisons [Ringover vs PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/vs/ringover/)[VoIP.ms vs PhoneWagon](https://www.softwareadvice.com/voip/phonewagon-profile/vs/voipms/)[3CX vs PhoneWagon](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/phonewagon/)[Nextiva vs PhoneWagon](https://www.softwareadvice.com/compare/2683-Nextiva/vs/83496-phonewagon/)[Google Voice vs PhoneWagon](https://www.softwareadvice.com/call-center/google-voice-profile/vs/phonewagon/) [Compare All Alternatives](https://www.softwareadvice.com/voip/phonewagon-profile/alternatives/) ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times Stuck Between Options? 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