Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"The implementation was very simple and the user interface is easy to use. The software is awesome!"
"I just love how quickly they are to help/get back to you. I haven't had any issues with them at all."
"The software is clean, simple to use, and overall well thought out for individual or multi-location businesses."
Cons
"I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience."
"I have no complaints so far about PhoneWagon's software."
"We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp."
PhoneWagon Reviews
Filter by:
October 2018

Matt from Red Oak Local
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
True Visibility + Clear Value to My Clients
My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!
Pros
I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.
Cons
They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.
September 2019
Diane from Radiant Digital Marketing
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Fantastic Software
We are able to track all calls that come in from our advertising efforts.
Pros
The implementation was very simple and the user interface is easy to use. The software is awesome!
Cons
I do not have anything bad to say about this software.
Reasons for Choosing PhoneWagon
The customer service is great and PhoneWagon is very reasonably priced.
November 2020
Fabricio from Big Promoter
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
1.0
Functionality
1.0
November 2020
WEAK SERVICE AND BAD SUPPORT
At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the [SENSITIVE CONTENT HIDDEN] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the [SENSITIVE CONTENT HIDDEN] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE.
Pros
IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER
Cons
NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE
Reasons for Switching to PhoneWagon
BEST SUPPORT
September 2019

David from Web Freaks Media
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Unparallelled Support and Ease of Use
Pros
The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company.
Cons
I haven't really had any major issues and it works as I need it to with my Google Ads agency.
May 2018

Carson from Pizzazz Group
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
This group is incredible. I'm very impressed with their customer service and software capabilities.
Pros
The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!
Cons
I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.
September 2020
Armand from SMA
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
The best Callrail alternative on the market right now
Awesome
Pros
The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.
Cons
Nothing that I can think of. It just works.
January 2019

Matt from Bayard Bradford
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Simple call tracking that covers all the bases
Great customer service and the tool is simple to use.
Pros
Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.
Cons
Can't think of anything, honestly. It's been a solid tool.
December 2020

Jack from Air Pixels
Company Size: 2-10 employees
Industry: Photography
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2020
Great user interface phone system and call flows for our small business
Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.
Pros
So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!
Cons
Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.
June 2020

Amna from EmeraldSoft
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
A great solution for handling customer's calls and messages
It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts
Pros
It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.
Cons
The interface could have been a little better, but so far, there isn't any big cons.
September 2018

Alex from the vShops Food Hall
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Great Tech
Pros
This stuff works and the team is HIGHLY responsive. I love this offering
Cons
Nothing yet... so far everything has worked well...
April 2017
Will from Workily
Company Size: 11-50 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Super easy and everything we need to track campaigns
We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.
Pros
The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.
Cons
can't think of any right now.
November 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Best Call Tracking Value
We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.
Pros
The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.
Cons
We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.
October 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
The Best Service Around
Pros
After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.
Cons
The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!
November 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Excellent all around - usability, price and customer service
I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team.
Pros
Usability, data is presented in a straightforward, easy to digest manner.
Cons
I have no complaints so far about PhoneWagon's software.
April 2020
Mark from Clix Marketing Inc
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Phone Wagon is Awesome.
I know the [SENSITIVE CONTENT HIDDEN]. He is a great guy. And he really has made this software incredible.
Pros
I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.
Cons
None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.
April 2018
Daniel from Airport Shuttle of Phoenix
Company Size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
An Adaptive Organization That Appears To Be Focused on Excellence
Hubspot call tracking as leads.
Pros
These guys are abnormally responsive, so much so it's almost un-businesslike. They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites. Getting them to do this wasn't like a visit to the Dentist or a company that never responds.
Cons
Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.
May 2018
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
Best call tracking software, easy setup, unlimited minutes
This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.
Pros
Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.
Cons
So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.
April 2018
Mark from Marketopia
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2018
Excellent service with great potential
Pros
The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.
Cons
The software falls short on the agency side, and the reporting doesn't allow for export as easily as others. Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!
May 2019
Marielle from Stirling International Real Estate
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Best Support I've ever received.
I had to contact Customer Suppor (chat) I was greeted by the rep, who not only thought outside the box to give me a solution, test it out before offering it and recorded his screen showing me all the steps to follow. Almost every week I have to contact customer support from dozens of online companies, this by far was the best service I've ever received.
Pros
The platform is great, there is no learning curve, automation can be a breeze thanks to that. It's so visual that you will figure it out in less than 10min.
Cons
No cons, it does what it offers at a great price.
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
From CallRail To PhoneWagon...
As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!!
Pros
The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.
Cons
I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.
May 2018
Brandon from NDMR
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
The tool is straightforward & easy to use. Also, the team support is world class.
Easy dynamic number implementation and great support!
Pros
Simple and to the point - unnecessary noise. Top of the line support team - anything I need help with, they are there to visually walk me through it. I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.
Cons
Dynamic numbers need a pool of numbers to pull from, instead of just 1. Sometimes calls are tracked via a recycled number that is not relevant to my accounts.
June 2018
Muhammad from Brandilizer
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Easy to use and feature rich. Amazing Customer Service!
Great call tracking and attribution.
Pros
Extremely easy to use. You can get set up in minutes. Customer service is amazing. They respond in minutes. Being able to set up companies in my account has saved me and my clients time and money. I was previously using Dialog Tech and they were not as helpful and not supportive of agency partners.
Cons
That I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.
February 2018
Robert from MicroManaged Media, Inc.
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
PhoneWagon review
Call tracking is the key to my business. These tools save lots of time and still cost far less than my previous provider. Deploying new numbers is easy. Reports and filters are easy but require experience.
Pros
Great platform and the best price anywhere. I have shopped them all. This is an easy ans effective platform to work with. Everyday I discover new ways to look at the data. I love the ability to block numbers.
March 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2018
Great Trial Experience
Am looking for a way to track and analyze marketing calls without spending too much.
Pros
Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.
Cons
There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.
April 2018
Diane from Radiant Digital Marketing
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2018
Awesome price, awesome program and awesome support!
Google only allows tracking of one phone number on a web page. I have clients with numerous locations and with PhoneWagon I am able to track all these phone numbers.
Pros
The software is very user friendly and the implementation of the tracking was effortless. The customer service is outstanding.
Cons
I love the entire software so I truly have no comment for this section. It really is great software!
December 2016
Matt from Excel Builders
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Easier than the others to setup and use
We first started using call tracking about 2 years ago because we wanted to see how our customers were finding us. Our phones were ringing off the hook and we didn't know where the customers were coming from and weren't able to tell if our marketing campaigns were actually working. I tried using some other call tracking products but they were too confusing. The other products may offer more, but it doesn't matter if you can't figure out how to implement it. We put a tracked phone number on there and now were able to see everyone who calls us from seeing our van. It's been fantastic!

Response from PhoneWagon
Replied December 2016
Thanks for the kind words Matt. Glad you are able to see how your campaigns are performing. As always, we're here if you need anything! -Ryan
July 2020

Jorge Edel from veeme media
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
3.0
Functionality
4.0
July 2020
Works just like advertised
Pros
I like they don't limit how many times you can change the phone number. It's easy add and easy remove.
Cons
Support could improve but once you get everything right. You don't even need them
October 2017
Cesar from Geek Dental Marketing LLC
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Outstanding Service!
Pros
I am very picky when it comes to software used by my company. I did a lot of research to see which Call Recording software would be a perfect fit for my marketing corporation. Finally, I came across Phonewagon and they really did their job! I use this software for my of my clients and I love working with them. customer service agent is very helpful; he reaches all my demands and helps with coding or any troubleshooting I may have. (which are none) since PhoneWagon works perfectly. The recording system is very good quality and very easy to use! I love it. I would definitely recommend this product to anyone trying to track conversions! This is the way to go.
January 2018
Casey from City Pub AZ
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
Exceptional Customer Service! Easy to use!
Great Customer Service, Quality Product and a User Friendly Platform that will provide me call tracking for my customers.
Pros
I spoke with a customer rep and his customer service was exceptional! Everything was well explained and the platform is user friendly! I was able to figure out how to use it before instructions were given. I highly recommend PhoneWagon!
February 2017
Bryan from Chiropractic Advertising
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
Great Service, Great Price, Great Support!
If you're looking for a phone solution for your business look no further. Phone Wagon is not only competitive in price, but over delivers in functionality. It's constantly improving to keep up with the latest trends and is a good solution for any size business for call tracking and quality assurance.
Pros
Unlimited voice storage, custom whisper and quality assurance recordings, inexpensive in price, Good for agency use.
May 2017
John from Design Me Marketing
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Love this service!!!
Phonewagon is great! I will recommend to everyone!
Pros
So easy to use, cost effective, great customer service....can't beat it! I love that my clients are now able to put some hard statistics on the success we are having for them...I love it and they love it.

Response from PhoneWagon
Replied May 2017
Thanks John! Happy that we can play a role in helping you show your clients the full picture of what you're doing for them!
September 2018
Mary from Coombs Marketing, LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2018
PhoneWagon Setup
We have had a really good onboarding experience with PhoneWagon.
Pros
We love the capabilities and the people are great to work with. We did setup with the customer representative and she was wonderful. Very patient and took her time to make sure we understood everything.
Cons
We don't have any negative feedback at this time.
March 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
March 2018
phone wagon is a must for tele sales!
increased sales!!
Pros
Some of the great features is local numbers , automatic text responses, Google Adwords integration. Tracking on successful phone campaigns cuts down on lost time. .
Cons
What I like least is that people are now getting leery of the local number . We are getting more no answers and hang ups .
March 2018
Cindy from VerraTerra
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Mind blown. Excellent product and stellar service.
Pros
First time set up was simple. They provide easy instructions with video. Being able to track calls at an affordable price point is just what we needed. The customer service team is very responsive and helpful. They seem to really care about their customers.
July 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 6 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Phonewagon Rocks
Very easy to use, many features. I was impressed.
Pros
Great product/software and the people that work there are incredibly helpful. Especially [SENSITIVE CONTENT HIDDEN]!
Cons
Cant think of anything I didnt like at all.
September 2018
Francisco from Alerama
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
Great tool for tracking call
Great service, and easy to setup.
Pros
Call availability in USA. Easy to setup multiple campaigns and companies.
Cons
Setup ideal for USA & Canada campaings, other countries lacking numbers or availability.
December 2016
Brett from Shank Consultants
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Enables Me to Close More Leads
I'm out in the field most of the day and can't pick up my phone. Usually I would call people back by the end of the day only to find out they went with someone else. I started using PhoneWagon and setup the automated messages and realized that customers wouldn't just call the next guy on the list. They were willing to talk to me from text messages and this helped me win a lot more jobs. Highly, highly recommend.
December 2020
Mohamed from In-Victum LLC
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Fantastic Support, Great Pricing
I once deleted a number - that I NEEDED - by accident, and customer support went out of their way to buy the number back and place it back into my account.
Pros
The EASE that it is to get started. And don't let me forget about the customer support.
Cons
The UIX seems a bit too much - I wish it was more smooth looking.
September 2018

Christine from Oxford Communications
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Jump on this Wagon
The PhoneWagon team have been exceptional through customer service, making sure we have what we need as an agency, and actually helped cut costs which translated into rolling out PW across more clients.
Pros
The software and API are easy to work with.
Cons
There really aren't any complaints. Team have worked with us to give us what we need.
October 2017

Owen from Self Employed
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Super easy setup, great features, good price
Pros
How easy it is create a new, localized number for each campaign. Also, the AdWords and Google Analytics integrations can be done in less than 5 minutes. Very straightforward and easy.

Response from PhoneWagon
Replied October 2017
thanks Owen... super pumped to have you on the wagon!!
June 2018
Peter from Promotoon
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Easy and affordable call tracking for a digital marketer
Pros
The transparency of pricing. Easy to price when on-selling to clients compared to other tools. UI/UX is fantastic and their customer support is quick and responsive.
Cons
As an Australian business, the changes need to be made manually by the team. Looking forward to being able to have full control over Aus numbers.