All PhoneWagon Reviews
1-25 of 43 Reviews
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Matt
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
True Visibility + Clear Value to My Clients
My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!
PROSI have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.
CONSThey have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.
Diane
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Fantastic Software
We are able to track all calls that come in from our advertising efforts.
PROSThe implementation was very simple and the user interface is easy to use. The software is awesome!
CONSI do not have anything bad to say about this software.
Reason for choosing PhoneWagon
The customer service is great and PhoneWagon is very reasonably priced.
Jeorey
Financial Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2021
Horrendous customer service but an fair decent and mature product for its price-point
The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.
PROSVery decent and mature product Quite simple to use Low Price reflecting quality of service.
CONSUnethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: [SENSITIVE CONTENT HIDDEN] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.
Reason for choosing PhoneWagon
Price
Reasons for switching to PhoneWagon
Price
David
Verified reviewer
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Unparallelled Support and Ease of Use
The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company.
CONSI haven't really had any major issues and it works as I need it to with my Google Ads agency.
Carson
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
This group is incredible. I'm very impressed with their customer service and software capabilities.
The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!
CONSI honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.
Armand
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
The best Callrail alternative on the market right now
Awesome
PROSThe ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.
CONSNothing that I can think of. It just works.
Matt
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Simple call tracking that covers all the bases
Great customer service and the tool is simple to use.
PROSPhonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.
CONSCan't think of anything, honestly. It's been a solid tool.
Jack
Verified reviewer
Photography, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2020
Great user interface phone system and call flows for our small business
Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.
PROSSo easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!
CONSOur plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.
Marielle
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best Support I've ever received.
I had to contact Customer Suppor (chat) I was greeted by the rep, who not only thought outside the box to give me a solution, test it out before offering it and recorded his screen showing me all the steps to follow. Almost every week I have to contact customer support from dozens of online companies, this by far was the best service I've ever received.
PROSThe platform is great, there is no learning curve, automation can be a breeze thanks to that. It's so visual that you will figure it out in less than 10min.
CONSNo cons, it does what it offers at a great price.
Amna
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
A great solution for handling customer's calls and messages
It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts
PROSIt is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.
CONSThe interface could have been a little better, but so far, there isn't any big cons.
Will
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Super easy and everything we need to track campaigns
We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.
PROSThe design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.
CONScan't think of any right now.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Best Call Tracking Value
We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.
PROSThe ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.
CONSWe use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
The Best Service Around
After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.
CONSThe software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excellent all around - usability, price and customer service
I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team.
PROSUsability, data is presented in a straightforward, easy to digest manner.
CONSI have no complaints so far about PhoneWagon's software.
Mark
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Phone Wagon is Awesome.
I know the [SENSITIVE CONTENT HIDDEN]. He is a great guy. And he really has made this software incredible.
PROSI just love how quickly they are to help/get back to you. I haven't had any issues with them at all.
CONSNone, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.
Daniel
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
An Adaptive Organization That Appears To Be Focused on Excellence
Hubspot call tracking as leads.
PROSThese guys are abnormally responsive, so much so it's almost un-businesslike. They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites. Getting them to do this wasn't like a visit to the Dentist or a company that never responds.
CONSDon't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.
Fabricio
Marketing and Advertising, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2020
WEAK SERVICE AND BAD SUPPORT
At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the [SENSITIVE CONTENT HIDDEN] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the [SENSITIVE CONTENT HIDDEN] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE.
PROSIF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER
CONSNO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE
Reasons for switching to PhoneWagon
BEST SUPPORT
Anonymous
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Best call tracking software, easy setup, unlimited minutes
This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.
PROSSuper simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.
CONSSo far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.
Mark
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Excellent service with great potential
The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.
CONSThe software falls short on the agency side, and the reporting doesn't allow for export as easily as others. Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!
Jérémie
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2021
Terrible support
PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021.
PROSI can't see a lot of good points with PhoneWagon
CONSThe platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
From CallRail To PhoneWagon...
As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!!
PROSThe simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.
CONSI wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.
Brandon
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The tool is straightforward & easy to use. Also, the team support is world class.
Easy dynamic number implementation and great support!
PROSSimple and to the point - unnecessary noise. Top of the line support team - anything I need help with, they are there to visually walk me through it. I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.
CONSDynamic numbers need a pool of numbers to pull from, instead of just 1. Sometimes calls are tracked via a recycled number that is not relevant to my accounts.
Alex
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great Tech
This stuff works and the team is HIGHLY responsive. I love this offering
CONSNothing yet... so far everything has worked well...
Muhammad
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy to use and feature rich. Amazing Customer Service!
Great call tracking and attribution.
PROSExtremely easy to use. You can get set up in minutes. Customer service is amazing. They respond in minutes. Being able to set up companies in my account has saved me and my clients time and money. I was previously using Dialog Tech and they were not as helpful and not supportive of agency partners.
CONSThat I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great Trial Experience
Am looking for a way to track and analyze marketing calls without spending too much.
PROSExtremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.
CONSThere was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.