My company helps local businesses grow their leads and sales with digital marketing. Since all are local up to 90% of their leads come through phone calls so tracking this is a big deal for us. For years we tracked traffic and clicks and online leads. Then I upgraded to a simple call tracking system that gave me some basic info to share. It wasn't always accurate and it didn't have everything I needed. Upgrading to PhoneWagon gave me everything I needed without the bloat. I really appreciate the user experience and so do my clients when they login. I'm now showing way more value for the digital marketing we're doing because of the better call tracking and reporting. With more results I'm more clear on what's actually working so we can do better work for our clients. And, I've just increased prices in several services because the value is so clear. It's been a great experience so far!

I have a lot to like. It has everything I need without feeling bloated. When a product has a focus on combining simplicity with power like Phone Wagon that really resonates with me. Here's a few highlights of what I've enjoyed most in 2 months of using it. - Call tracking is accurate. I use their DNI system and it does a great job of pulling in call sources from referral traffic that I wasn't seeing before. Adwords keyword level along with other attributes. Ability to take notes and tag calls with different lead sources. Block any spam numbers. - Onboarding and Setup - In an hour call they helped me find the best route to go and get setup with my first client. I've now setup future clients in about 30 minutes with analytics integration, adwords integration, bought local numbers, etc... Everything. Their documentation is complete but very direct so it's easy to follow. Another tool I use is complete but very wordy which made me appreciate this quality recently. - Support - I've needed help a few different times and they are quick and helpful. - The whisper messages, text forwarding, etc... are great features I love being able to turn on in 30 seconds. - Reporting - I can get daily, weekly, monthly reports. And simply graphic it out over time I'm able to see the impact from the email newsletters we send on behalf of clients. The day of the newsletter and the day after call volume is typically 4x. I can see the bump in the timeline graph that I wouldn't have noticed otherwise.

They have a whitelabel option which I chose to use. Could use an audit to make all elements actually look whitelabeled. I pointed out a few things and they fixed it quickly though.

We are able to track all calls that come in from our advertising efforts.

The implementation was very simple and the user interface is easy to use. The software is awesome!

I do not have anything bad to say about this software.

The tangible product is fairly well-developed for its affordable price. However, the service buisness practices are quite poor.

Very decent and mature product Quite simple to use Low Price reflecting quality of service.

Unethical: Misleading and refusal to honor a paid service (white-lable), and refusal to compromise and offer an an open ended solution. Unacceptable. Ref: [SENSITIVE CONTENT HIDDEN] Poor Customer Service:Not uncommon to be ignored by customer service (through email or chat) despite having the emails tracked as opened and messages found as seen. You need to followup.

The personalized support would be one of the biggest reasons with this product. I think our rep and his team are based in Chicago and I'm literally on the other side of the world in Melbourne. The timezones never match but they are willing to make time and help run through issues I'm having - they do really go over and beyond with their service. All the minut special requests have been added for the Australian market hence joining in October and it's been a quick turn around time. Have my support 100% and looking to slowly grow this company.

I haven't really had any major issues and it works as I need it to with my Google Ads agency.

The PhoneWagon software allows us to seamlessly track phone calls for our clients and has resulted in making sure the campaigns are being run correctly. The ability to look at the reports and segment different calls is very helpful to understand the traffic source for each phone call. We like how customers can login to the software and we can give the client different levels of access. Also this team cares about it's clients and is helpful in any way possible!

I honestly can say I don't have any negative things to say about their software or company...I have nothing but a good experience.

Awesome

The ease of use and the integrations. Their documentation is top notch and they have a great support team behind the product. I could not live with it, it's an essential tool to our lead generation. You can track calls, forward, add call whisper to warn your partners about a lead coming from you, access recordings. So many great features.

Nothing that I can think of. It just works.

Great customer service and the tool is simple to use.

Phonewagon is simple to setup and it covers all the ground a professional marketer needs to hit for their projects. The integration with HubSpot is great and one of the main reasons we keep coming back to Phonewagon.

Can't think of anything, honestly. It's been a solid tool.

Overall PhoneWagon has been really good. It was very easy to setup and implement call flows, forwarding and voicemails. I love the call recording features as well. The user interface is very good and makes things easier to find.

So easy to set up call flows and welcome messages. I love the interface and weekly emails. It is very easy to call out and send auto response messages as well which is great!

Our plan is limited to a few numbers and minutes which as we grow in the future will make our plan considerably more expensive.

I had to contact Customer Suppor (chat) I was greeted by the rep, who not only thought outside the box to give me a solution, test it out before offering it and recorded his screen showing me all the steps to follow. Almost every week I have to contact customer support​ from dozens of online companies, this by far was the best service I've ever received​.

The platform is great, there is no learning curve, automation can be a breeze thanks to that. It's so visual that you will figure it out in less than 10min.

No cons, it does what it offers at a great price.

It has helped us a lot. We can assign different numbers to different departments, play recorded messages, record calls and streamline our contacts

It is very easy to use and gave us so many numbers. Plus, another beautiful thing are the 'Dynamic' numbers which can be used to track individual customers for better marketing and problem-solving. It's not only cheap compared to other solutions, it's also easy.

The interface could have been a little better, but so far, there isn't any big cons.

We started using PhoneWagon because we needed to track phone leads in addition to web leads. We quickly realized we were generating a lot more leads for our clients than we thought since we weren't tracking phone calls. We were able to begin using PhoneWagon in less than 5 minutes and had our first number configured in about 30 seconds. Everything is where it's supposed to be. They even have logins for my clients which is nice so I don't have to manually send them reports or pull a call for them if they have a question about something. I can't see us ever using anything else to track phone calls.

The design is beautiful and everything makes sense. I like that even my office manager is able to use it without asking any questions (and that says a lot!). All the features are there - dynamic numbers, multiple users and client logins with different permission levels, robust reporting, etc. And they allow you to use true 800-numbers unlike a lot of the other call tracking systems out there.

can't think of any right now.

We reviewed all the other call tracking tools and Phone Wagon has the best value with great customer service.

The ease of use and integration into Google Analytics has allowed my advertising agency help our clients understand where there leads are coming from as well as seeing how response time effects conversions. The easy of integration into Google AdWords is just a click if a button and we see keyword conversation.

We use Zapier to send call and SMS data to Google sheets for integration into our clients data studio dashboards and have had issues with the date time stamp.

After several high-level spam call issues with a competitor, who was twice as expensive, we turned to PhoneWagon and could not have been more pleased with their dedication to serving us and our client! If you're looking for an easy to implement call tracking software, look no further. PhoneWagon's one-on-one support is second to none.

The software offers everything our business needs. The team is super receptive to suggestions and new features that will help you make better use of their software!

I did months of research and speaking to several companies offering the same service and in the end, PhoneWagon was my choice. They offered the best price, their user interface was simple and straightforward, easy to learn and teach others how to use, and their customer service is top notch. Simply chat your support team anytime and they will solve your problem within a few minutes. Can't say enough positive about the PhoneWagon product and team.

Usability, data is presented in a straightforward, easy to digest manner.

I have no complaints so far about PhoneWagon's software.

I know the [SENSITIVE CONTENT HIDDEN]. He is a great guy. And he really has made this software incredible.

I just love how quickly they are to help/get back to you. I haven't had any issues with them at all.

None, and I'm being dead serious. Not once have I had a problem, which is odd for a SAAS business.

Hubspot call tracking as leads.

These guys are abnormally responsive, so much so it's almost un-businesslike. They added international call forwarding and speeded up their scripts to improve the pagespeed of all of their user's websites. Getting them to do this wasn't like a visit to the Dentist or a company that never responds.

Don't have any negative feedback. It's hard to criticize a business that fixes problems quickly when they come up.

At the demo meeting, the "MANAGER" of the phonewagon was clear in saying his system was mobile responsible (mobile version). Still, after two days, the [SENSITIVE CONTENT HIDDEN] calls me to apologize for the missing feature promised by his employer. since then, I'm trying to port out my numbers. After that, phonewagon charges illegally on my credit card for 3x times after the [SENSITIVE CONTENT HIDDEN] call me and recognize the issue. Since there is no option to cancel over the dashboard, I'm still waiting for a resolution over the 3 illegal charges and my account's cancellation. BAD SUPPORT AND BAD SERVICE.

IF I CAN SAY THE COST. THAT IS THE ONLY THING YOU MAY CONSIDER

NO MOBILE VERSION, NO WAY TO CANCEL YOUR ACCOUNT, NO APP, NO WAY TO REPLY TEXT MESSAGE OR CALL BY YOUR CELLPHONE

This lets my clients see insights on what marketing campaigns are working for them. The UI is better than any other call tracking software I've used in the past, and setup was incredibly easy.

Super simple to set up, very clean UI, outstanding customer support. I've messaged their helpdesk way outside of business hours and gotten a response within minutes. I also like their pricing model, I'm using the unlimited package and it's been great to help me understand what advertising sources are working for my clients. I love that I don't have to pay per minute. I started on the free trial and was ready to convert over after my first week. Very happy with my decision.

So far, so good. I had tried CallRail before but they don't have text message forwarding so that didn't work for my clients.

The software is clean, simple to use, and overall well thought out for individual or multi-location businesses.

The software falls short on the agency side, and the reporting doesn't allow for export as easily as others. Twilio's tech integrations like the ones from NoMoRobo and other services would easily put this software over the top!

PhoneWagon has the worst customer service in the world. You can basically contact them weeks by emails or live chat, they just don't reply. They just don't care and take the money. I don't understand how a company can treat clients like that in 2021.

I can't see a lot of good points with PhoneWagon

The platform and support are very slow. It takes very long time to have a phone number. For having accessed to report, we have to log-in again. It's like we leave the platform to reach a new one.

As an agency, call tracking is a critical component for our campaigns and as such, we subscribed to CallRail. Now CallRail is a good platform, however, it was super complex. It was difficult navigating within one account and that much more when as an agency you manage 20-30 accounts. CallRails pricing was also a deciding factor and a major reason why we decided to try out PhoneWagon. We signed up for an account and wow what a difference! Much easier to use and much more aggresive pricing. And don't think that because the price is awesome that PhoneWagon skimps on the service...They service is just as good!!

The simplicity of the navigation and dashboard makes using the platform very easy. The ability to toggle between client accounts with a simple drop down is huge.

I wonder if there is a global view of all companies on 1 dashboard. This allows you to see all of the accounts at a high-level and then maybe have the ability to drill down into the account. Maybe it's already and I missed it.

Easy dynamic number implementation and great support!

Simple and to the point - unnecessary noise. Top of the line support team - anything I need help with, they are there to visually walk me through it. I have used several other call tracking software in the past and I continue to be impressed by everything Phonewagon has to offer at an awesome cost.

Dynamic numbers need a pool of numbers to pull from, instead of just 1. Sometimes calls are tracked via a recycled number that is not relevant to my accounts.

This stuff works and the team is HIGHLY responsive. I love this offering

Nothing yet... so far everything has worked well...

Great call tracking and attribution.

Extremely easy to use. You can get set up in minutes. Customer service is amazing. They respond in minutes. Being able to set up companies in my account has saved me and my clients time and money. I was previously using Dialog Tech and they were not as helpful and not supportive of agency partners.

That I sadly didn't know about Phone Wagon earlier. Had I known, I would have saved a ton of money.

Am looking for a way to track and analyze marketing calls without spending too much.

Extremely easy to set up. I was using my free trial within 15 minutes of deciding to try it out. I liked the reporting options.

There was not anything that I disliked in my trial use. I only used for about 10 days before cancelling my trial. I plan to use a few others before I decide which one to use.