The PIMS Dialer is flexible, scalable and secure. It’s a cloud-based application, and the servers are housed in a state of the art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.

PIMS Dialer is a call center solution that offers dialer and PBX solutions built in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound CallerID can be adjusted to a specific campaign, varying based on list and area code.

Blended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. TimeZone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.

Agent
Agent

Agent

Calls by Campaign

Calls by Campaign

Campaign Settings

Campaign Settings

Real-time Campaign Monitor

Real-time Campaign Monitor

Real-time Dashboard

Real-time Dashboard

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



21 Reviews of PIMS Dialer

Overall rating

4.5 / 5 stars

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Keith from Focus Holdings Limited

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Had a good experience using the software.

Increase efficiency in making bulk dialling.

Pros

The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.

Cons

The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.

Review Source: Capterra

Arthur from BizUps

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Excellent Sales Support, along with technical support.

Pros

User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.

Review Source: Capterra

Michael from Shore Capital Corp

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

January 2017

User friendly

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Pros

The features it has everything you can think of.

Cons

The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

Review Source: Capterra

Jeffrey from SCC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

GREAT CUSTOMER SERVICE AND PRODUCT

An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Pros

Customer Service
Ease of use

Cons

Need a few people on at the same time to get the calls to move faster.
Can drop calls

Review Source: Capterra

Marc from Price group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Very happy

It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing.

Pros

I don't have favorite item. I like all of it.

Cons

A little hard to memorize all of the options

Review Source: Capterra

Peter from Cypher Systems Group

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Meets our needs

The software works reliably as we reach out to our customers every day. Support from the team is timely.

Review Source: Capterra

Nelson from Capital Credit Recovery Corp

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Best Value

Have used other suppliers but pricing was way to high best service - reasonable cost good tech support

Pros

easy to use

Cons

can only download 3#s per contact

Review Source: Capterra

bob from KRU Group

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Good value

we love the dialer and the value is great!! would recommend others to try the service!! the onboarding went really smooth!

Review Source: Capterra

Jon from SeniorQuote Insurance Services, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

So glad to have found PIMS

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Review Source: Capterra

Joel from Vital Mantra, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Maximum Functionality at minimal price

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Review Source: Capterra

Nate from none

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2016

A great bang for your buck

by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use

Pros

cost

Cons

technology is outdated

Review Source: Capterra

Josh from UDS

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Help with software

Customer service agent was a pleasure speaking to and helped me out tremendously answered all my questions with ease

Review Source: Capterra

Timothy from Local Life Publishing

Ease-of-use

Customer support

November 2015

Keith was brilliant at explaining to a rookie how to operate your software.

Still learning but I will have a better response in a week . Tim Patrick.

Review Source: Capterra

Ekaterina from Prospect Solutions

Ease-of-use

Customer support

July 2015

Open source dialer-great value for money! Great service and support.

I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!

Review Source: Capterra

Ryan from Creactive, Inc.

Ease-of-use

Customer support

June 2015

Best Dialer we have ever worked with!

Being a small marketing company and looking for a phone solution that is cost efficient, reliable, and has multiple can be difficult. I have spent many hours researching, testing, hoping to find the perfect system that meets our needs now, and later down the road as we grow. The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.

Review Source: Capterra

Isabel from Pageside

Ease-of-use

Customer support

June 2015

The software is user friendly and has all the basic needed features.

I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.

Review Source: Capterra

Response: Pimsware, Pimsware, LLC

June 2015

Thank you Pimsware

David from Thomassen Law Group

Ease-of-use

Customer support

May 2015

Wonderful Experience

It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific. A great group of folks who were all over any of my brand new growing pains and user inexperience at the speed of light. The support staff never once made me feel slow or inadequate, but answered all my questions with patience and clarity. Would use these folks again in a heartbeat if the situation for the need of a predictive dialer again appears on my horizon.

Review Source: Capterra

Rich from RAM Management Group, LLC

Ease-of-use

Customer support

March 2015

Best Web Based Dialer Solution!

The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals. The Pims sales, customer service and tech support staff are always responsive and attentive to our needs, I would highly recommend this solution over any others currently available in the market.

Review Source: Capterra

mike from greyhill group

Ease-of-use

Customer support

March 2015

greyhill group review

Overall very easy to use which is a great thing. Customer service is excellent and very accessible . only con would be have to upload 2 files to call alternative Numbers instead of just putting All numbers in at once. Also having to re record messages if you want to change it or new number.

Review Source: Capterra

Rhona from Home Style NY

Ease-of-use

Customer support

February 2015

Best Dialer

System: - easy to use - dialer exceeded our expectations - helped our business to grow - yielded productivity and efficiency, therefore, more income and saving cost for the business - most affordable dialer in the market that gives us unlimited talk time - good call quality Services - people from PIMS are accommodating on our requests - since our business is new with this system, they clearly explained how we can set-up and use the dialer - even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

Review Source: Capterra