PIMS Dialer Agent
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About PIMS Dialer
The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.
PIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.
21 Reviews of PIMS Dialer
Average User Ratings
Overall
4.48 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Keith from Focus Holdings Limited
Verified Reviewer
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Had a good experience using the software.
Increase efficiency in making bulk dialling.
Pros
The ability to make multiple telephone calls at high speeds. The software can distinguish calls which rang without an answer, auto answers and wrong numbers, hence giving greater efficiency in making bulk calls.
Cons
The uploading of the call list can sometimes become technical, however, thankful to their Technical Support team who makes the process seamless.
November 2016
Joel from Vital Mantra, LLC
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Maximum Functionality at minimal price
When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.
Pros
It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.
Cons
The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.
November 2016
Nate from none
Company Size: 1 employee
Industry: Internet
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
5.0
Customer support
3.0
Functionality
2.0
November 2016
A great bang for your buck
by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use
Pros
cost
Cons
technology is outdated
July 2015
Ekaterina from Prospect Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
July 2015
Open source dialer-great value for money! Great service and support.
I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!
November 2016
Jon from SeniorQuote Insurance Services, Inc.
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2016
So glad to have found PIMS
PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and
Pros
It's very dependable, gets the job done
Cons
The design is unattractive
