PIMS Dialer Software

Pros

User Friendly, Easy to use with great features. Would definitely recommend companies searching for call center software to use PIMS products.

The Pimsware team has been great and easy to work with! Being that I am a small company the service they provide for a single user and for the price and what you get is amazing. I shopped around for a month or so and they were the best outfit!

Pros

The features it has everything you can think of.

Cons

The way the data is imported you have to have the full name in one data cell. same for address etc. It would be nice if the system auto did that step

An amazing team over at Pimsware. I highly recommend their product. It's been a great fit for our firm and not to mention the customer service was spot on. If you're teetering about using them, give them a try, it's worth it.

Pros

Customer Service
Ease of use

Cons

Need a few people on at the same time to get the calls to move faster.
Can drop calls

Advice to Others

I love it.

It takes a little bit of brain power to set up the dialer, but once you have it "down" it's amazing.

Pros

I don't have favorite item. I like all of it.

Cons

A little hard to memorize all of the options

The software works reliably as we reach out to our customers every day. Support from the team is timely.

Have used other suppliers but pricing was way to high
best service - reasonable cost
good tech support

Pros

easy to use

Cons

can only download 3#s per contact

Advice to Others

other suppliers are way more expensive

we love the dialer and the value is great!! would recommend others to try the service!! the onboarding went really smooth!

PIMS Dialer has got to be the best value for your money. I have used PIMS for almost one year now. Compared to other dialers I have used (about five) I can say PIMS is very dependable and simple. Although the design and features seem a bit rusty, the functionality of the dialer is solid. NO complaints when it comes to functionality. Some of my favorite highlights are dialing high-speed (up to four numbers at once) and the customized call disposition. So far, Customer Support has been outstanding. I can usually get a hold of someone on the phone, but if not, I am glad to say I haven't waited longer than 24 hours for a response when I need help. The technical issues I have experienced were quite minor and

Pros

It's very dependable, gets the job done

Cons

The design is unattractive

Advice to Others

The setup and installation requires patience, and it is well paid off once you get this bad boy up and running.

When we first started our search for a dialer it appeared we'd be price-limited to a basic power dialer, something that basically just dials the number for you when you tell it to. We were blown away by the full list of features that were available with PIMS at an extremely reasonable price. Down time has been under 5 hours over the entire year and that included scheduled maintenance! I really enjoy working with this company and look forward to long lasting business relationship with them.

Pros

It is a fully functional dialer effective for a single rep but can be scaled up to include as many reps as needed. Can act as a power dialer, predictive dialer and can be used for Press '1' campaigns.

Cons

The included instructions can be a bit vague but the guys at PIMS are always able to explain everything we don't understand.

Advice to Others

Communicate any issues you're experiencing with PIMS customer service. Some of the settings are counterintuitive at least for the lay person.

by far this is the biggest bang for my buck but the only downfall is that it is a little outdated and difficult to use

Pros

cost

Cons

technology is outdated

Advice to Others

none

Customer service agent was a pleasure speaking to and helped me out tremendously answered all my questions with ease

Still learning but I will have a better response in a week . Tim Patrick.

I have been working with dialers since 2011. Open source dialers are great, functional and affordable. PIMs customised to perfection with great, user friendly interface at the agent and the administrative sites. On top of these great features, they have technicians on the phone live, ready to help you and your staff 9-5 Mon-Fri! Great company, great service and unmatched value for the money! Highly recommended!

Being a small marketing company and looking for a phone solution that is cost efficient, reliable, and has multiple can be difficult. I have spent many hours researching, testing, hoping to find the perfect system that meets our needs now, and later down the road as we grow. The PIMS Dialer seems to fit the bill. This system runs perfect with just one rep logged in and that is great for a small marketing company that will fluctuate with reps logging in and out.

I just want to add that, I've been dealing With Will and he was very helpful and quick to respond to my messages.

It was my experience that all the folks around the PIMS Dialer have been supportive, exceptionally responsive and otherwise terrific. A great group of folks who were all over any of my brand new growing pains and user inexperience at the speed of light. The support staff never once made me feel slow or inadequate, but answered all my questions with patience and clarity. Would use these folks again in a heartbeat if the situation for the need of a predictive dialer again appears on my horizon.

The Pims Dialer is a very efficient, cost effective, and easy to use dialer solution with a fixed per user cost that allows you to maximize usage and productivity with live and ivr campaigns on a daily basis to achieve your marketing or collections goals.
The Pims sales, customer service and tech support staff are always responsive and attentive to our needs, I would highly recommend this solution over any others currently available in the market.

Overall very easy to use which is a great thing. Customer service is excellent and very accessible . only con would be have to upload 2 files to call alternative Numbers instead of just putting All numbers in at once. Also having to re record messages if you want to change it or new number.

System:
- easy to use
- dialer exceeded our expectations
- helped our business to grow
- yielded productivity and efficiency, therefore, more income and saving cost for the business
- most affordable dialer in the market that gives us unlimited talk time
- good call quality

Services
- people from PIMS are accommodating on our requests
- since our business is new with this system, they clearly explained how we can set-up and use the dialer
- even after setting up and starting the system, their representatives and IT folks gave us a call to see on how we are using the dialer and if there are any further questions

This dialer works. It's easy to load leads. Easy to export the results. It integrates seamlessly with our home grown crm. I like the remote installation, however I would like more online video and how to self help. Overall this is a good working disler