PiPcall

RATING:

4.4

(12)

About PiPcall

PiPcall is a VoIP phone system for the everywhere office that delivers consistency and quality calls in any location on any device. PiPcall offers you a vastly more agile and interconnected workforce at a fraction of the price. Here are just some of the benefits: Greater flexibility - Staff can make work calls anywhere they work on their preferred device. Save costs - Call packages start at £5.00 per month. It’s easy to scale - You’re never stuck in a contract. As you grow, you can add more users or remove users without fear of being stuck in a long term contract. Mobile app - The PiPcall mobile app calls over the mobile voice network, not Wi-Fi or mobile data so you can make high quality calls wherever you are.

PiPcall Pricing

PHONE SYSTEM - £7.50 per user, per month Implement a flexible cloud-based business phone system that supports a wide range of business communication needs. ✓ Virtual phone number ✓ Unlimited calls to UK landlines & mobiles ✓ Mobile app, desktop app and desk phone ✓ SMS ✓ Phone system features: Business numbers, CRM integration, call recording, ring groups, voicemail to email, IVR and greeting plus more ✓ Free training and call journey setup ✓ Admin portal NUMBER & CALL PLAN - £5 per user, per month Use your smartphone to call and text from another number. The app is compatible with Android and iOS devices. ✓ Virtual phone number ✓ Unlimited calls to UK landlines & mobiles ✓ Mobile app ✓ SMS ✓ Voicemail ✓ Do-not-disturb ✓ Contacts directory ✓ Call history ✓ Admin portal

Starting price: 

£6.80 per month

Free trial: 

Available

Free version: 

Not Available

Advanced Communication For Field Workforces

PiPcall Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PiPcall

1 - 5 of 12 Reviews

John

Printing, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Brilliant Experience

Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business.

PROS

There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes.

CONS

The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process.

Reason for choosing PiPcall

Mediahawk had a slightly nicer user interface. However we felt it was a sledgehammer to crack a nut for us. Whilst there was a functional fit, there were plenty of features that were simply not relevant for us, this coupled with a much higher price point drove our decision. Our personal existing relationship with Mel, meant that we also view PiPcall as a much lower risk partner in this area.

Ali

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Great growing company with a unique take on small business phone management

Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business.

PROS

The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble.

CONS

There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me

Reason for choosing PiPcall

Call quality, support and personalisation services offered to ensure we had exactly what was required.

Reasons for switching to PiPcall

Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate.

Ben

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2023

Honest Review

I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere.

PROS

It was cheap but thats fine as I didnt want much.

CONS

Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro"

Nick

Information Technology and Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great team, great support, great service.

At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk.

PROS

I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner.

CONS

No cons. Really impressed and recommend many of my clients to use the service too.

Reason for choosing PiPcall

Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap.

Reasons for switching to PiPcall

No brainer - good service great price.

dr

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Great customer service and agents are great at resolving issues

Great company - commuicate well and answer our queries swiftly

PROS

The software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use.

CONS

Inability to use other formats for voice recording